Ratings based on 2,740 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Clean and Convenient; OK not Great

Posted Apr 16, 2014
Pros: room decor; mattress
Cons: food; taste and quality
Location: catch cable car to wharf or union square; can also walk if feeling energetic. lots of good shopping.
Decent hotel, nothing special. Nicely appointed rooms, comfortable mattress. Staff were pleasant enough (i.e., not rude) but didn't make you feel like you were staying at a luxury hotel. Ordered quite a bit of room service; food was pretty underwhelming for the cost. Same applied to restaurant in the lobby. Nothing compelling to inspire me to return, but nothing so bad that I wouldn't consider it.
3 out of 5
Recommended
for Everyone
by Lynne from Seattle

Excellent, pricey

Posted Apr 16, 2014
Pros: The hotel is historical, well located and beautiful.
Cons: It needs to merge the beauty of the past and the technologically savvy new generations now and to come. free wi-fi, free shuttles.
We had a room with no view but the room met our needs , we were out most of the time. Everything was expensive . There was no courtesy shuttle service or free wi-fii. We probably should have stayed in a less expensive hotel for our needs and still get back to the hotel with a free shuttle service and wi fii to communicate with friends or downloading our day to day experience on the Facebook. Staff was helpful and friendly. There was not much to say about their computer room. No pool, not much for a place to workout . Most of the activities were down at the Fisherman's wharf. The hotel needs more entertainment places close by other than the Tonga room.. something for adults and young adults.
5 out of 5
Recommended
for Everyone
by glenn from riverside ca

First class experience all the way! Exudes elegant

Posted Apr 15, 2014
Great experience!!! Enjoyed room and view.... Exudes elegance and sophistication.... Incredible service from all staff!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel on top of Nob Hill.

Posted Apr 14, 2014
Pros: Beautiful hotel, friendly staff.
Cons: Cleanliness of rooms and bed properly updated
Location: Pier 39, lots of restaurants, union square,
Beautiful hotel with rich history. Anyone who visits need to check the pictures in the hallway leading to the parking garage. Only downside was the rooms were supposedly just updated. Yet the queen bed we had was very worn on right side. It felt like I had to keep myself from rolling downhill all night. The hair dryer that's in the room was outdated and cheap. The power button kept turning off. The wall paper in bathroom was already peeling from corners on walls. Crevices on sink were cacked with dirt and grime. I also reserved a room with either a view of the city or of the courtyard. Yet view was of window on other side of hotel and center roof area.
5 out of 5
Recommended
for Everyone
by Stephen from San Jose, CA

Grand Dame, beautifully historic!

Posted Apr 14, 2014
Cons: Parking could be better organized and speedier.
Great weekend escape. Top of the Mark acrossed the street. Loved the schmaltzy Tonga room!!
5 out of 5
Recommended
for Everyone
by Sergio from Mexico City

The nerve of San Francisco

Posted Apr 8, 2014
The overall of Fairmont San Francisco is that is a very cozy and good looking place. Is a landmark but also the people are focused to the satisfaction of the guests. Desipte is in the top of a hill, the transportation is excellent. Yo may use the cable car to go everywhere... and is properly linked to other services. Near to Chinatown and Little Italy.
5 out of 5
Recommended
for Everyone
by A verified traveler

GREAT HOTEL

Posted Apr 1, 2014
VERY COMFORTABLE AND WELCOMING. GREAT STAFF. IT WAS A GREAT EXPERIENCE AND I WILL RETURN.
5 out of 5
Recommended
for Everyone
by Toby from SF

Great Hotel!!

Posted Mar 31, 2014
Very nice location, and staffs are very sweet! I was overwhelmed by the comfort, and the amazing view of my room. If i go to SF again, I am positive that i will stay in this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel at a great price

Posted Mar 31, 2014
Pros: Everything was great, however the breakfast was outrageous!
Cons: The prices of the food in the hotel
Location: Great location, next to the trolley and a short walk to union square.
Utilized a flash sale for this hotel. We have never stayed here before and were pleasantly surprised on how beautiful the hotel was and how nice all the staff was. We will definitely stay at this hotel again.
4 out of 5
Recommended
for Everyone
by amy from Bay Area, CA

Gorgeous historic hotel!

Posted Mar 30, 2014
Really nice hotel, extremely comfortable beds, good service. Room service absurdly expensive, but then again, it is San Francisco! Would definitely stay there again.