Ratings based on 2,333 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Nice hotel walking distance to some attractions

Posted Sep 21, 2014
Good experience but complimentary breakfast can improve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Sep 21, 2014
The location is perfect for moving around, the complementary breakfast is good just a little crouded!
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Posted Sep 20, 2014
Pros: Stained glass windows and ceiling were beautiful. Appreciated coffee 24/7.
Cons: We would have liked one more chair to sit in. Maybe we should have asked.
Everyone at the hotel was very helpful and friendly. Breakfast was welcome addition and very good with many choices.
2 out of 5
by A verified traveler

The only good thing is the location.

Posted Sep 19, 2014
Pros: A friend told me about it.
Cons: New carpets, new sheet, new pillows, new curtains, better wifi and breakfast.
Location: The location is great.
The front desk person was not that nice. She just did my check in and gave me the keys. She didn't tell me about the elevator, the breakfast and I had to ask about parking which she then told me about the garage for $36 a night. The room is smelly. The curtains and carpet are old and yellow. I had to wear flip-flops all the time. The bed is not that comfortable and the pillows the worse. My mom had a terrible backache the next day. Also, our room was by the garage and all night long I heard people in and out and the staff taking garbage outside, pushing carts....I didn't have a good night sleep. And the wifi just didn't work. It lets you log in but then it's just slow and doesn't change pages. I could not get to work. Like I said the only good think is the location, so I made sure to be out and about all day and just use the room to sleep. Oh and breakfast is just cheap white bread, sugary juices, cheap coffee, and sugary yogurt...the rest I didn't look at it.
3 out of 5
by A verified traveler from M

A tidy place in a good location

Posted Sep 18, 2014
Helpful staff and tidy comfortable room. A good location out of the central area within easy reach of the Civic Centre.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, old-fashioned style

Posted Sep 17, 2014
Pros: Convenient location, good breakfast
Front desk staff was very helpful. The location was perfect for our needs. Cozy ambience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Estrada

Simply perfect.

Posted Sep 14, 2014
Though you are technically close to the tenderloin The Opal is in an ideal spot for so many different cool spots that i couldn't ask for a vetter hotel. also having an attached Mel's diner was an awesome bonus. The complimentary breakfast is handy and tasty. best stay in the city for me so far.
4 out of 5
Recommended
for Everyone
by A verified traveler

Attractive hotel near opera, symphony, museums.

Posted Sep 14, 2014
Pros: Attractive, clean, convenient location.
Cons: The continental breakfast was bad. They used the cheapest foods. The fruits were small. The oj was thin. The breads were tasteless.
Location: 8 blocks from Civic Center, where you can go to the opera, hear the wonderful SF Symphony, and visit museums.
Looks great. Was clean. But the continental breakfast was bad and the ventilation system made some noise.
1 out of 5
Recommended
for Everyone
by A verified traveler from shiraz iran and san diego ca

thank you

Posted Sep 12, 2014
Pros: not bad
Cons: cleaning
Location: meny homeless was very bad near the hotel that is very bad wiew for torist
two people werer there jastin and maria they were very kindly thank you from them thank you maria thank you jastin
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2014
Very clean. Although building was old, very pretty hotel.