Ratings based on 1,370 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Close to Union square and good public transport.

Posted Aug 26, 2014
Pros: The Staff and close to Union Square.
Cons: The rooms are so outdated. No ventilation in the bathroom and door was not a proper door.
Staff very helpful and happy hour a bonus. Breakfasts were very ordinary and over priced
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Superb location but it's a 2* hotel really.

Posted Aug 20, 2014
Pros: The location really.
Cons: Interior, bathrooms, restrooms in the lobby area.
The hotel is of great convenience to San Francisco down town visitors. 25 min away on the BART form the SF International Airport as well as from Berekley. Free wireless internet is available. The hotel is clean but seems to be in great need of renovation. The foyer restrooms are not presentable. The standard hotel room I booked was badly soundproofed. Hotel rooms adjacent to the internal courtyard suffer noise and vibration for the air conditioning system outside. The air conditioning systems inside the room was from 1990s and not noisy though the mini-fridge from the same vintage was (fortunately it could be switched off). The room was missing convenient wall sockets and lacked space by West European standards for a 3* hotel. Luckily the storage room, almost as a walk in wardrobe was huge, unfortunately with no wall sockets and no light in it so the iron and ironing board could not be used for purpose in there. The bathroom was small and very cosy but not well sound proofed from the hotel room. The bath tub was awfully worn out (acrylic layer missing around the syphon) and the shower hardly functioned as even at max debit most of the water was coming out of the tap below. The coffee machine was a nice touch but interestingly no milk/cream pods was supplied with the coffee capsules. If hotel rooms are booked by hotel's website one may get free breakfast. A minute gym facility exists for the devoted. So does a small internet area for guests. Pick a luxury room!
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Very central Hotel with decent Room Quality

Posted Aug 14, 2014
Pros: Central Location - one of the best in downtown SFO Fairly competitive cost for the location. Comfortable rooms
Cons: Reception Service Terms of booking modification Not washing your hands off any Expedia booking change. If you don't like Expedia, don't list there!
Aging but nice hotel with a fantastically central location in SFO. Great for exploring the city by foot and just around the corner from the Powell BART station. Room quality was decent - did not find anything to complain. Did not spend much time in room so did not explore hotel services. Only grouse was that receptionists were not friendly (though not rude). Price is not very cheap if you take hotel age into account - I found that the Marriot Courtyard has competitive rates and may have been a better choice for a small amount more. Be warned on this hotel's cancellation policy. Any change - I mean ANY change will not be entertained and they will point you to Expedia. Even if you check in and want to leave a day earlier then planned, the Hotel staff will flat out refuse any responsibility and ask you to call Expedia. And you don't want to be calling Expedia and wait for a couple of hours to connect while on holiday!
3 out of 5
Recommended
for Everyone
by A verified traveler from San Angelo

Great location for shoppers

Posted Aug 13, 2014
Pros: Location
Cons: Service from staff
Location: Much shopping within blocks. Easy to get to cable cars and other transportation. Short walk to many good restaurants and theaters.
Great location for shopping and accessing transportation. The hotel staff was a bit hard to work with - could not get more than one non-feather pillow and did not provide extra towels when requested. Concierge would only talk to my brother, not me (I am female). Very little water pressure on the top floor. However, the location made up for some of the problems.
4 out of 5
Recommended
for Everyone
by A verified traveler from socal.

Its an old building but!

Posted Aug 5, 2014
Well i stayed one night at this hotel for leisure. As i parked i noticed the building is very old. Once i entered i noticed how clean and nice this hotel is. The staff was great and greeted me in a timely fashion. The room is small as is the bathroom. Other than the size of the bathroom i cant really say anything bad about the hotel. It was a pleasant experience. I would definantly stay there again.
3 out of 5
by A verified traveler from new york

If you like fire trucks

Posted Aug 5, 2014
Pros: Convenient city location free wifi and in room Keurig for coffee. Bedding was clean and comfortable. Good pillows
Location: Easy walk to great restaurants and shopping in the area
Room was clean and bed was comfortable. Bathroom was clean but dated. Same for lobby which needs some work. Room was facing the street which tends to be very noisy. Unfortunately there is a fire station one block away and apparently the area of the city is busy for the fire department. 3 sirens a night was the norm.
5 out of 5
Recommended
for Everyone
by A verified traveler

Cozy and well located

Posted Aug 4, 2014
We got upgraded to an apartment suite, which was really excellent! Very spacious, well designed, and clean! Location is prime, right downtown SF. Price is fair, overall good experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Really basic room to sleep

Posted Jul 28, 2014
Pros: Location
Cons: Internet connection
The room was not super clean but just OK. The window was broken, leading to having quite a noisy room and they did not fix it for the three nights I was there even though i mentioned it to the service agent. The Internet connection in the room is really not great but it is good in the lobby. The Air conditioning could not be adjusted in the room. The bed and pillows were quite nice, which still allowed for a comfortable sleep.... The location is very nice and the staff is professional as well.
3 out of 5
by A verified traveler

OK if you're on a budget

Posted Jul 23, 2014
The staff are great, but the rooms are nothing to get excited about
3 out of 5
by A verified traveler

good location, old, bad wifi

Posted Jul 21, 2014
Pros: great location, close to all near downtown
Cons: wifi, room prepared with ac, better refrigerators and tv
rooms and bathrooms was very small. noisy 2nd floor, wireless was horrible to non existent