Ratings based on 1,360 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Very central Hotel with decent Room Quality

Posted Aug 14, 2014
Pros: Central Location - one of the best in downtown SFO Fairly competitive cost for the location. Comfortable rooms
Cons: Reception Service Terms of booking modification Not washing your hands off any Expedia booking change. If you don't like Expedia, don't list there!
Aging but nice hotel with a fantastically central location in SFO. Great for exploring the city by foot and just around the corner from the Powell BART station. Room quality was decent - did not find anything to complain. Did not spend much time in room so did not explore hotel services. Only grouse was that receptionists were not friendly (though not rude). Price is not very cheap if you take hotel age into account - I found that the Marriot Courtyard has competitive rates and may have been a better choice for a small amount more. Be warned on this hotel's cancellation policy. Any change - I mean ANY change will not be entertained and they will point you to Expedia. Even if you check in and want to leave a day earlier then planned, the Hotel staff will flat out refuse any responsibility and ask you to call Expedia. And you don't want to be calling Expedia and wait for a couple of hours to connect while on holiday!
3 out of 5
Recommended
for Everyone
by A verified traveler from San Angelo

Great location for shoppers

Posted Aug 13, 2014
Pros: Location
Cons: Service from staff
Location: Much shopping within blocks. Easy to get to cable cars and other transportation. Short walk to many good restaurants and theaters.
Great location for shopping and accessing transportation. The hotel staff was a bit hard to work with - could not get more than one non-feather pillow and did not provide extra towels when requested. Concierge would only talk to my brother, not me (I am female). Very little water pressure on the top floor. However, the location made up for some of the problems.
4 out of 5
Recommended
for Everyone
by A verified traveler from socal.

Its an old building but!

Posted Aug 5, 2014
Well i stayed one night at this hotel for leisure. As i parked i noticed the building is very old. Once i entered i noticed how clean and nice this hotel is. The staff was great and greeted me in a timely fashion. The room is small as is the bathroom. Other than the size of the bathroom i cant really say anything bad about the hotel. It was a pleasant experience. I would definantly stay there again.
3 out of 5
by A verified traveler from new york

If you like fire trucks

Posted Aug 5, 2014
Pros: Convenient city location free wifi and in room Keurig for coffee. Bedding was clean and comfortable. Good pillows
Location: Easy walk to great restaurants and shopping in the area
Room was clean and bed was comfortable. Bathroom was clean but dated. Same for lobby which needs some work. Room was facing the street which tends to be very noisy. Unfortunately there is a fire station one block away and apparently the area of the city is busy for the fire department. 3 sirens a night was the norm.
5 out of 5
Recommended
for Everyone
by A verified traveler

Cozy and well located

Posted Aug 4, 2014
We got upgraded to an apartment suite, which was really excellent! Very spacious, well designed, and clean! Location is prime, right downtown SF. Price is fair, overall good experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Really basic room to sleep

Posted Jul 28, 2014
Pros: Location
Cons: Internet connection
The room was not super clean but just OK. The window was broken, leading to having quite a noisy room and they did not fix it for the three nights I was there even though i mentioned it to the service agent. The Internet connection in the room is really not great but it is good in the lobby. The Air conditioning could not be adjusted in the room. The bed and pillows were quite nice, which still allowed for a comfortable sleep.... The location is very nice and the staff is professional as well.
3 out of 5
by A verified traveler

OK if you're on a budget

Posted Jul 23, 2014
The staff are great, but the rooms are nothing to get excited about
3 out of 5
by A verified traveler

good location, old, bad wifi

Posted Jul 21, 2014
Pros: great location, close to all near downtown
Cons: wifi, room prepared with ac, better refrigerators and tv
rooms and bathrooms was very small. noisy 2nd floor, wireless was horrible to non existent
5 out of 5
Recommended
for Everyone
by A verified traveler from Vegas baby

Great little boutique hotel

Posted Jul 20, 2014
Very convenient and comfortable. Friendly staff. Room nicelyset up with all the comforts I would expect in a much more expensive hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Everything you need

Posted Jul 15, 2014
Pros: staff were helpful and free wi-fi, good central location
Location: Really close to trams and trains, art galleries close by, lots of shopping
Good location, has everything you need, room is a little small but more than adequate and nicely furnished, free wifi and close to lots of transport and shopping