Ratings based on 1,880 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great price and great location

Posted Oct 20, 2014
The rooms could use some updating, they are also rather small. However, this is our 2nd time staying there and they have updated the bathrooms. Also, the front desk staff was amazing. The only negative is that the hotel is a little run down, and needs updating but it's worth the price. It is also only a block or two away from Union Square.
5 out of 5
Recommended
for Everyone
by A verified traveler from orange county Ca

Clean comfortable room. Great location.

Posted Oct 19, 2014
Very comfortable bed. Nice staff. I will stay again.
Comment from Hotel Management
Oct 23, 2014 by Westley, Hotel Management
Thank you so much!! We look forward to your next return.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Dallas, TX

Great location. Old hotel.

Posted Oct 18, 2014
Pros: The hotel staff is helpful and friendly. The location is terrific! We could get anywhere on the trolley.
Cons: It needs shelves in the bathrooms.
Location: The Powell/Market cable car turn around is right by the hotel. A BART station is an easy walk. There are lots of restaurants in walking distance.
I chose this hotel for the price and area. We were happy with our time there. This hotel was built in 1908. It has been maintained, not renovated.
Comment from Hotel Management
Oct 23, 2014 by Westley, Hotel Management
Thank you for deciding to stay with us! We are happy that our hotel was a great fit based on our price proposition and close proximity to everything in San Francisco. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Oct 16, 2014
Pros: The size of the beds. The staff were very pleasant.
Cons: Tea and coffee making facilities.
We were only there for 1 night. It was a quick stay.Very near the cable cars.Not too many panhandlers. Close to shops. There was no coffee or tea facilities. We all like a cuppa in the morning.
Comment from Hotel Management
Oct 23, 2014 by Westley, Hotel Management
Thank you for telling us about your recent stay. We are happy that you enjoyed our convenient location near Union Square shopping and the cable cars. It would be a pleasure to serve you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, Ga

Well located but Old

Posted Oct 14, 2014
The hotel is in a great location, walking distance to Union Square, Bart, cable car... But very old and not very clean.
Comment from Hotel Management
Oct 22, 2014 by Westley, Hotel Management
Thank you for your comments... We will be undergoing some exciting improvements in the months to come, and encourage you to experience these major changes next year.
2 out of 5
by A verified traveler from Boston, MA

Complete disappoitnment

Posted Oct 13, 2014
Pros: Location in San Fran.
This hotel is not at all like the descriptions. The continental breakfast was donuts, there is not a single room in this hotel with air conditioning, the elevators had a permit through 2013 and one elevator broke while we were there and the hotel didn't seem to care to fix it. I could go on, but it's not worth the time.
2 out of 5
by A verified traveler from Dallas, Tx

Things they forget to tell you!

Posted Oct 13, 2014
Pros: only good thing about this place is location in Union Square.
Cons: Everything!!!
Location: shop union square, pier 39 and tour services
first and foremost, they did not mention that because its a "Historical Building" that they DON'T have air conditioning. When we called the front desk to ask why, they told us that since it is a old building they don't have any A/C. also there were parts in the restroom wallpaper that were either missing or held together with tape. When we arrived to the hotel staff didnt even try to be nice. they seemed to be bothered that we arrived a little early. Also, when is asked for a room with a view, they put me in a room on the second floor looking onto a street lined with taller buildings and crazy LOUD TRAFFIC. would not recommend and will not return. We had booked three nights and checked out after the first. Luckily our travel agency negotiated with the hotel and got the rest of our money back so we could get a better hotel
3 out of 5
Recommended
for Students
by A verified traveler

Posted Oct 7, 2014
Pros: Location is very convenient
I enjoyed my stay in this hotel. It's well located. Close to stores, cable car, and mall. I will recommend this to other people that is looking for a place to rest after a busy day in the city
Comment from Hotel Management
Oct 11, 2014 by Westley, Hotel Management
Thank you for your review and recommending our hotel to fellow travel shoppers. It would be a pleasure to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario , canad

Good hotel close to many of San Fran highlights

Posted Sep 28, 2014
Pros: Location and free drink happy hour And it was quiet at night
Cons: Break fast. It was only donuts and croissants, coffee and juice. Need s fruit, yoghurt , and toast etc
Location: Close to all modes of transportation and cable cars
Excellent location next to all transportation modes
Comment from Hotel Management
Oct 7, 2014 by Westley, Hotel Management
We are glad you enjoyed our convenient location and complimentary cocktail hour at the hotel! At this time, the hotel offers a limited continental breakfast which consists of donuts and croissants as well as coffee, tea and juices. For those guests desiring a full breakfast the front desk has many great places they can recommend nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge UK

Friendly and perfectly placed

Posted Sep 23, 2014
Pros: Very convenient location
Cons: Our room was a little noisy as we were looking out at the cable car stop but we got used to that.
Location: Very good for shopping and night life, fantastic public transport links to all parts of the city.
The Powell is very well situated right at the end of Powell Street near Market. The staff were all very friendly and helpful at all times and went the extra mile in helping us have an enjoyable stay.
Comment from Hotel Management
Sep 28, 2014 by Westley, Hotel Management
Thank you for taking the time to acknowledge our convenient location and friendly staff during your recent stay. It would be a pleasure to welcome you back again soon!