Ratings based on 1,716 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Maureen from Baltimore

Great location, nice staff but...

Posted Apr 17, 2014
Location is terrific for shopping, restaurants and cable car/ transit stations however it was old, a bit dingy and had small rooms. Staff was very responsive and helpful, they quickly got us a fan when the ceiling one didn't work. We were a couple with a child and only one suitcase could be opened at a time since it was so tight. Toiletries in the shower had to remain on the floor since there wasn't a shelf in the shower.
3 out of 5
Recommended
for Everyone
by Mark

Location

Posted Apr 14, 2014
Pros: Location
Location: Shopping, cable cars
Great location near the shops, cable car and trams. Stayed two nights and used the 3 Day Visitor pass to get around on the cable cars and trams to Pier 33 and Pier 39. We came by the BART train from the Airport and the hotel is so close to Powell St station. It is an old hotel and the Rooms are a little tired as you would expect. A little cramped with two double beds, but would be fine for a couple with a King. No safe in room.
Comment from
Jan 16, 2014
Dear Mark, We are glad you were successful in making your way around the city via the cable cars and trams. This is a great and affordable way to explore the bay area! It seems our accommodations fell a bit short of exceeding expectations and regret if this caused any inconvenience. Please be aware that we do offer safes at the front desk if you need to store any personal belongings in the future. -The Powell Hotel Team
4 out of 5
Recommended
for Everyone
by jim from Spokane, WA

The best possible location in San Francisco!

Posted Apr 11, 2014
Pros: Location. Friendly and helpful staff. The "happy hour" in the evenings in the Mezzanine level.
Cons: Coffee could be available throughout the day on the Mezzanine level, rather than only at breakfast.
Location: Easy walk to the Civic Center for music and arts events. Equally easy walk eastward to the Ferry building. Easy 10 block walk to the baseball park.
The Powell is only a 3 minute walk from the Powell BART station, 20 seconds to the cable car, and within 3 blocks of a half dozen fine Diners open 24 hours. Shopping? two blocks to Macy's, and 2 minutes from Nordstroms - couldn't be better!
Comment from
Jan 16, 2014
Dear jim, You are absolutely right.. it couldn't be better where we are located in San Fran! Very easy walk to Union Square department stores, the BART station, Civic Center, and cable car turnaround. We look forward to welcoming you back again soon! -The Powell Hotel Team
1 out of 5
by A verified traveler

Horrible

Posted Apr 11, 2014
I would never stay here again. Horrible rooms, horrible smell to the place, dirty sheets - just ick.
Comment from
Jan 16, 2014
We pride ourselves on our genuine and outgoing hospitality efforts here at The Powell Hotel as this differentiates us from other hotels in San Francisco! We strive to provide a great experience to all of our guests and are sorry that we fell short in your case. Our hotel recently changed ownership/ management companies, and there will be many improvements made in the months to come. We hope you come back in the future and experience these improvements. -The Powell Hotel Team
3 out of 5
by ok from mexico

Ok

Posted Apr 4, 2014
I got to the hotel , check in went up to the 4th floor and some one alse was in the same room, had to go back to the front desk and get a new key, how can that be possible..????
Comment from
Jan 10, 2014
Dear Ok, We completely understand your frustration, and regret this happened during your stay. Sometimes a guest is assigned to the wrong guest room due to a computer error, and assure you this is not a common occurrence at our hotel. We are very sorry for the error and the inconvenience this has caused. Please accept our apologies for the mix up, and hope you will give us another opportunity to regain your confidence in us. -The Powell Hotel Team
3 out of 5
Recommended
for Couples
by Jenny from Los Angeles, CA

Location! Location! Location!

Posted Apr 2, 2014
Pros: location!
Cons: upkeep of the rooms. the shower head presser could be stronger. hot water!
Location: cable car right outside the hotel. shopping on market st and union square. bart station is literally few steps away. lots of bars in area.
Great location. The bart is literally a few steps away. Cable car is right outside the hotel entrance on market. Shops are right next door. The hotel could have been kept a little better. It's a little run down. Room smelled like a mixture of dampness and cigarettes. But you get what you pay for. The free continental breakfast was also a good perk, even though they only served muffins, crossiants, coffee and OJ. It is better than nothing. Shower head water pressure was weak. Also there was no hot water, just luke warm.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 31, 2014
If you are planning on using the public transportation this hotel is right next to Powell Street Station which has both BART and the MUNI. The Cable Car that goes down to the piers is right outside the front door and the F train and bus stops are all along an adjacent street. There is lots of food and shopping within a short walk. A huge mall is right across the street. This has been my favorite hotel in SF to stay at so far.
Comment from
Jan 7, 2014
We are very happy and flattered to read that the Powell is your favorite hotel in San Fran! You really can't beat our central location being only steps from various modes of transportation (i.e. the BART station, cable car, and MUNI). It would be a pleasure to welcome you back again in the near future! -The Powell Hotel Team
4 out of 5
Recommended
for Couples
by A verified traveler

Centralilly located!!!!!!!

Posted Mar 31, 2014
Pros: Happy hour friendly staff
Location: Everything was at our fingertips. From the BB,trolly, and shopping
This hotel was in such a great location from everything.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent situation in the heart of everything

Posted Mar 29, 2014
Pros: The situation, i.e. the geographic location.
Cons: The breakfast was nice and fast but could be improved.
Location: Everything was there.
We really liked the situation. You were in the middle of everything, the shopping malls and the public transport not to mention the adjacent cable car first stop. Funny thing was that practically we did not need to use any public toilets which is great when you're travelling.
4 out of 5
Recommended
for Everyone
by Robert from Washington, DC

Right on Market and Powell Streets.

Posted Mar 28, 2014
Pros: Fair value for the money.
Cons: Repaint the rooms.
Location: Next to cable car line and across the street from the F street cars to Fisherman's Wharf.
This was an older building with a small room. The bathroom was in excellent shape, with newer sink and floor. The room was clean, and even though right on Market Street, it was quiet. San Francisco hotel prices are expensive, and this hotel gave good value. I would stay here again.