Ratings based on 1,861 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Close to the action

Posted Sep 18, 2014
Hotel is right outside the cable car turnaround but having a view of this will result in having lots of noise until 1.00am. As it isn't much of a view take a quiet room. Hotel staff are very nice. No tea or coffee maker in room but a cheap Starbucks is one block up for early morning drinks
4 out of 5
Recommended
for Everyone
by A verified traveler from Marietta Ohio

Nice

Posted Sep 16, 2014
Pros: location location location
Cons: room could have been a little cleaner. empty bottles of soap, shampoo found on shower ledge
Location: lotation for tram trolly. very easy to get to anywhere in city. Bart was right there in order to get back to airport.
very pleasant. nice location, staff very helpfull, building exterior very old San Fran looking (very nice)
3 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara

Powell Hotel

Posted Sep 16, 2014
Pros: The staff was extremely nice and helpful. The room was relatively clean and the beds were comfortable.
Cons: Continental Breakfast was a little skimpy and the hours are short.
Location: Near great restaurants, central to Union square, market street, SOMA, china town and the financial district. Also near mall and ATT park.
I go to SF two times a year. This Hotel was OK for the price. This is an old hotel like many SF hotels. I like old but my room was next to the elevator which squeaked every time it was used and the noise radiated into the room. My room faced Powell and was right above the cable car turn around. However, the noise in the morning did not let me sleep in. A street performer was " bangin' on the bongos like a chimpanzee". After that, a banjo player, after that a singer. A couple was fighting at 3 in the morning in the street. The window was old and did not block noise. Also pull drapes were not available and so in the morning the room lit up so with the noise and light no sleeping in. So if quiet is a must for you, you should get an interior room, away from the elevator and without a window on powell
3 out of 5
Recommended
for Everyone
by A verified traveler from Nevada County, CA

Posted Sep 14, 2014
Pros: location
Cons: larger beds
Location: right by cable car turn around
The room was very clean. The beds were very small twins. Thought they would be queen size. Sadly the hair dryer did not work and did not have enough time to wait for a replacement.
Comment from Hotel Management
Sep 17, 2014 by Westley, Hotel Management
Thank you for your honest comments. We are happy that you enjoyed our central location, but regret if your hair dryer did not work. That is never a fun situation to be in and we completely empathize. Please be assured of our best efforts to regain your confidence and hope to welcome you back again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Central California

Adequate - close to activities and transportation

Posted Sep 13, 2014
Pros: Location, location, location
Cons: A little updating.
Location: Withing steps of the cable cars, Bart and Muni, giving you access to all of S.F. A short walk to Union Square.
We stayed at the Powell because we were taking in a show at the Orpheum. It was recommended to us by friends for its proximity to Union Square and public transportation and it met those criteria. The rooms themselves are clean but dated as is the lobby. There are no real amenities to speak of, but they do have a complimentary happy hour (which we did not take advantage of-doing other things-and can't speak to) and a "light" continental breakfast. The person that checked us in stressed "light" several times and that's exactly what it is. Coffee, tea, juices and donuts or croissants. The breakfast area is small and it was crowded. Personnel were friendly. The place is reasonably priced compared to other downtown hotels and served its purpose for one night. If we had been staying longer, I don't think I would have been happy there. Parking was and additonal $41. (The website and the in-room info said $31. We were charged $41 but adjusted the price when we called it to their attention.)
1 out of 5
by A verified traveler from Los Angeles, CA

Horrible. This is not even a 1 Star. Hotel.

Posted Sep 11, 2014
Dirty facilities. Filthy carpets and bathroom. The twin beds are really kids beds. Construction noise inside. My room was directly on top of a messy roof top. Wish I could post the pics.
Comment from Hotel Management
Sep 17, 2014 by Westley, Hotel Management
Thank you for taking the time to review your stay. We sincerely apologize for the experience that you had as it is not indicative of the service that we strive to provide to all of our guests. There are lots of exciting upgrades coming soon to the hotel and we hope that you will give us another chance in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2014
Excellent location. Incredible staff. Comfy bed. Aged facility. Don't count on the continental breakfast to quickly and healthfully launch your day unless you enjoy long lines up the stairwell and poor traffic flow only to discover a donut.
Comment from Hotel Management
Sep 17, 2014 by Westley, Hotel Management
Thank you for your comments! At this time, the hotel offers a limited continental breakfast which consists of donuts and croissants as well as coffee, tea and juices. For those guests desiring a full breakfast the front desk has many great places they can recommend nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Central for everything

Posted Aug 29, 2014
First time to sf and enjoyed hotel, atmosphere and hotel accomodation.. Really friendly hotel staff. Look forward to returning one day..!!
Comment from Hotel Management
Sep 4, 2014 by Westley, Hotel Management
Thank you for your review Steve. We are glad you enjoyed your first visit to San Francisco and the hotel. Thrilled to hear that you noticed how hard the team works to provide friendly service to all of our guests! We hope to welcome you back again in the future! The Powell Hotel Team
4 out of 5
Recommended
for Everyone
by A verified traveler

The hotel is on union square.

Posted Aug 27, 2014
Pros: The location was great.
Cons: The internet needs expansion to carry the number of users at the hotel.
Location: The location is on Union Square. Everything is close by, including the cable cars and other modes of public transportation and of course shopping.
Excellent. The staff goes out of its way to help. The location allows for efficient use of time. The shopping is abundant and top quality and only a short walk away. The theater district and museums are also a 10 minute walk from the hote.
Comment from Hotel Management
Sep 2, 2014 by Westley, Hotel Management
We are pleased to hear how much you enjoyed our convenient location right off Union Square. This is one of the best features of our hotel...being only steps away from exclusive shops, entertainment, and a variety of dining establishments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Nice hotel, friendly staff, centrally located

Posted Aug 26, 2014
This is our second time staying at this hotel. They have a friendly and helpful staff. Overall, good experience.
Comment from Hotel Management
Sep 3, 2014 by Westley, Hotel Management
Thank you for your continued loyalty to the Powell Hotel! We appreciate your sincere compliments.