Ratings based on 2,316 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Alajuela, Costa Rica

Excellent location

Posted Jan 9, 2015
Pros: Location-
Cons: the heat.
Location: you get really fast to most of the good atractions in SFO. With $8.65 you get from the airpoirt to the hotel and in 30 minutes, using BART train.
Everything was very good. Specially location. Nice staff, Kenny and Theresa nice people, BUT THE HEAT was terrible, because they turned it off at 11 pm at at night and turned it on at about 8 a.m.. Freezing iin winter time.
3 out of 5
by A verified travelerfrom Orange CA

Good for one night...

Posted Jan 7, 2015
Hotel is fine, nothing too exciting. Located in a great area if your a tourist and want to be in the middle of everything. The staff are helpful in person but it's very difficult to get anyone on the phone if you need to make a change or correct an issue. My example: while paying for parking as we checked out I was accidentally charged for our room. I reminded the woman checking us out that I had already paid through Expedia. She apologized and assured me the charge would be removed from my credit card. Has yet to be removed and I can't reach anyone by phone, it just rings and rings until the line drops the call. I've had to submit a transaction dispute with my credit card company because I can't reach anyone to assist me, very disappointing.
3 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Location!

Posted Jan 3, 2015
Stayed in this hotel for 4 nights. Staff was very helpful and curtious, rooms are outdated but clean. Location is great if you want to be in the middle of the action. Overall a decent hotel for a good price.
3 out of 5
by A verified travelerfrom Phoenix, Az

Just OK

Posted Jan 2, 2015
The staff was friendly and accommodating. The room was ok, but noticed a couple of places where the wallpaper was coming off the walls. The room was cold to me and there is no way to adjust the heat.. They did send up a portable heater which warmed up the room to my satisfaction. Also, could not use the hair dryer because the switch was missing, and the remote control on the TV did not work properly,
2 out of 5
by A verified travelerfrom fl

Nice location terrible rooms

Posted Jan 1, 2015
Nice location ,terrible rooms .bad breakfast but really nice location ,close to cable car and subway
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico City

Excelente ubicación y amabilidad del personal

Posted Jan 1, 2015
Pros: La amabilidad y ubicación.
Location: Excelente ubicación!
Las habitaciones son muy pequeñas pero la ubicación, precio y amabilidad fueron excelentes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Dec 31, 2014
Great location, great rate, I would love to recommend there to my family and friends!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2014
Great service/staff, old but clean hotel, location sucks. It is what it is though, if you can help it stay in another neighborhood.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2014
Pros: Location
Location: Shopping, Union Square, Market Street, Ferry Building
This hotel is in a great location within walking distance to Union Sq. and Ferry Building and many sightseeing locations. When we checked in we were asked if we wanted a room with a view or the quiet side. We unfortunately took the room with the view and the view was the hotel across the way. Very noisy, water pressure was very low and amenities were very dated.
3 out of 5
Recommended
for Everyone
by A verified traveler

hotel

Posted Dec 30, 2014
Pros: Location is great. our room was right above the trolly nice view. Staff at front desk. Close to all bus and trolly stops
Location: being close to the Muni stops was a nice touch. no need for cabs/uber.
Perfect location in Union Sq. Unfortunately the area was close to where all the homeless were camping out, but more of city issue not hotel. Kenny & the other lady working with him at the front desk were very helpful when looking for ideas. Was disappointed about the breakfast. Coffee and doughnuts for what you are paying is a down fall. Some reason the room had a slight order, but i think the whole city has an oder to it. nothing you can't get over.