Ratings based on 1,023 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Nob Hill hotel

Posted Jun 22, 2015
Pros: The staff
The hotel is a little full of itself, but then again it's on Nob Hill and named for one of the Big Four, so what can you expect. I really appreciated the staff. Service was superior. But the purple velvet couch with pink cushions in the lobby is a bit much. It's a hotel for the upper class, but a step down from the Fairmont
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Posted Jun 11, 2015
JUst excellent. My second time and Maureen pleasantly upgraded me both times to a suite. The rooms are gorgeous and staff excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

スモールラグジュアリーホテル

Posted Jun 7, 2015
ノブヒルの坂の上にあるステキなホテル。ケーブルカー3路線とも目の前または徒歩3分の場所から乗れるので、ユニオンスクエア至近というわけではないけれどとっても便利でした。 お部屋は清潔なのはもちろん、何よりオシャレ、そして広い。今回は安い部屋が売り切れてしまいジュニアスイートだったこともありますが、本当にくつろげました。 部屋のバスタブはちょっと小さくてシャワーの水圧も弱めでしたが、ホテルゲストに開放されているスパで、温水ジャグジー、サウナ、ミストサウナ、シャワーを使うこともできます。 スタッフも明るくて丁寧でフレンドリー。 オススメです。
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2015
Fantastic! Great room, great staff, and great location.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 3, 2015
Tres belle hotel, calme , pour couple, personne seulemou voyageur d'affaire. Tranquille et bien situé, la décoration est vraiment jolie . Personnel trés courtois.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

great location and view

Posted Jun 3, 2015
Pros: location and size
Cons: nothing
Location: shopping and top of the mark
really enjoyed the room and the staff. Everything was really first class
5 out of 5
Recommended
for Families
by A verified traveler

Comfortable, clean, spacious room

Posted Jun 2, 2015
Pros: The cleanliness and location of the hotel were the most appreciated elements.
The hotel valet, front desk, housekeepers were helpful and friendly., calling us by our names by the first day. We had a beautiful view as our room overlooked a park and the bay at a distance. Cable car stop was right across the street, making the location of the hotel convenient. We had a very pleasant experience!
5 out of 5
Recommended
for Couples
by A verified traveler from Palm Springs

Lovely hotel on top of a hill

Posted Jun 2, 2015
Pros: I liked that we couldn't hear any other guests and the cleaning staff was available but not hounding us to leave our room in the mornings.
Cons: Maybe a squisher bed pillow but that wasn't really an issue the beds and linens were nice.
Location: My-My is a few blocks away and has a great breakfast.
Great hotel, the staff was very nice and helpful. We arrived way to early for check in so they kept our bags and then called us when our room was ready. The elevators were always available and fast, we felt like we were the only guests staying there. Our room was clean and comfortable, I loved that there were lots of towels and more than one floor mat in the bathroom. Although the location is a bit of a walk up and down a steep hill to get to Union Square and other attractions I felt it was a safe neighborhood.
4 out of 5
Recommended
for Couples
by A verified traveler from martinique

Perfect vacation

Posted May 30, 2015
Pros: Small but really groovy,the spa os tremendous
Wonderful hotel, close to the main attractions.the staff was very kind, friendly and efficient.the room was quiet, clean and confortable .
5 out of 5
Recommended
for Everyone
by A verified traveler from syracuse, n.y.

Great hotel.

Posted May 30, 2015
Pros: We loved our room. Top floor with a great view of the Bay Bridge and Transamerica tower. We also had wonderful massages at the spa.
Cons: Free wifi in rooms
Location: Close to Union Square, the Ferry Building and lovely walkable neighborhoods.
From the welcoming staff at the front desk to the lovely outdoor terrace at the spa, we loved this hotel. The location is great, concierges were very attentive and they even have a driver to take you places during the day! We will return to San Francisco and will definitely stay here again.