Ratings based on 745 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Updated hotel best Union Square

Posted Apr 2, 2015
Nice hotel, clean, friendly staff. Close to shops, restaurants, and bars
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice stay

Posted Apr 2, 2015
Pros: Bed was comfortable and room was quiet. Restaurant was really convenient and tasty.
Room small, but that is the norm is SF. Stayed 4 days and each day appreciated the staff and room more.
5 out of 5
Recommended
for Everyone
by A verified traveler

good hotel close to action

Posted Mar 24, 2015
Location: shopping, 20 minute walk to the water, less than 5 minute walk to Union Square, 15-20 minute walk to Trader Joe's
good price, great location, beautiful hotel, nice staff, nice soap products in the shower :-)
3 out of 5
by A verified travelerfrom London

Decent Hotel

Posted Mar 19, 2015
Pros: Location, decor.
Cons: Better windows against the noise outside?
Location: City center... So a lot of things!
All depends where you we stay. Good hotel in the center. The rooms are a bit small and noisy from the street. Better to take a higher floor room if possible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good location

Posted Mar 18, 2015
I stayed with my wife, for my aniversary. The room was excelent, the only bad thing I found was that the air conditioner was very noisy. Over all very good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place but strange sounds going on at night.

Posted Mar 9, 2015
Pros: i got a big suite for a good price!
from 3-5am we heard something that sounded like people dragging furniture around for like 2 hours on the floor above. kind of strange considering all the rooms have carpet and not hard wood floors. also, a bit noisy when trying to to take a daytime nap, but if you want to be anywhere in the city it probably has the same problem.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Brussels

Posted Mar 1, 2015
If you're happy to be in that part of SF, and its convenient for me, then on a price-value scale its fine. No in-house gym is a drag. Staff are great, though.
2 out of 5
by A verified travelerfrom Hawaii

Dismissive GM + 3rd Party Parking Garage

Posted Feb 17, 2015
Pros: Alana, the front desk girl. She was more than willing to help in a time where we needed assistance & everyone else walked away.
Cons: Mention the hotel uses an untrustworthy, reckless 3rd party parking facility for valet & no one is responsible though we are entrusting the hotel.
Location: Location is central to shopping, eating, night-on-the-town, sight seeing.
First off, Alana (front desk girl) was very professional & accommodating. She was the most helpful out of the 3 staffed that morning. Bill (the GM) & Don (front desk) were both very dismissive about resolving an issue we had w/ our car. Don assisted us w/ our bags & we noticed damage. We brought it to his attention & he said to talk to a manager as he walked away. We were pretty dumbfounded to the response. We went to the lobby, mentioned the situation to Alana. She called Bill. He said that they are not responsible for any cars, that the parking garage they utilize valet for their guests are solely responsible; that there are 3 main garages all hotels in SF use & no hotel owns a parking property. He pointed to the fine print on the ticket which stated no one is responsible - c'mon... I said there was nothing mentioned on Expedia saying they use a 3rd party garage, it is not common knowledge for guests to know this information, & one would assume that the hotel takes care of their guests. He then calls the parking manager. He arrives & tries to hustle hard by being abrasive & rude, saying that he sees no damage & even if we file a claim we won't win. I asked Alana if it was possible to just comp 1 night of parking, which she more than agreed was fair, then Bill authorized somewhat hesitantly. We also left some items in the trunk, we noticed ended up missing after taking inventory. My background is 13+ yrs in customer service in tourism, food/bev, retail & management.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Fine boutique hotel - very friendly staff - quiet

Posted Feb 16, 2015
I asked for a room facing the back on an upper floor - no view, but super quiet. Room was good size and bed was super comfy. Staff was very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2015
Hidden treasure with super comfy beds. Close to Union square, perfect for a quick escape!