Ratings based on 931 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom San Antonio

Close to the airport

Posted Jan 20, 2015
Pros: Location location and the fact that the hotel had a full bar on site...
Location: Airport
Nice and quite for a airport hotel. Only a short distance to the airport with shuttle.
4 out of 5
for Families
by A verified travelerfrom Tokyo

Excellent Swimming Pool:)

Posted Jan 19, 2015
There was only one receptionist on arrival who was not friendly at all, which was very disappointing. The room was a little bit outdated but we were quite impressed by the shower system in the bathroom. We enjoyed early morning swimming in the warm water although the hot tab was not available and we could not find a changing room. The location was convenient from/to the airport with frequent shuttle bus service being available. Overall, it is a good value for the money we paid.
5 out of 5
for Business Travelers
by A verified travelerfrom Northern Nevada

Westin Has Improved Over Time

Posted Jan 12, 2015
Pros: It seems to me that the hotel has improves in the past 20 years. The restaurant is much, much better, for example, and the shop off of the entrance i
Cons: Too late to soundproof the rooms. You do hear planes coming and going. Stop charging $23 per night for self-parking, and $15 per day for wireless.
Location: Several excellent restaurants just down Airport Boulevard. Many more, plus shops, etc., in nearby downtown Milbrae.
I choose the Westin for its easy access to the Mildrae BART station (so I could get in and out of San Francisco without driving) and the SF Airport. The property is also accros the street from the SF Bay. I had no problems with anything.
4 out of 5
for Everyone
by A verified travelerfrom NYC

Overnight pre-flight

Posted Jan 10, 2015
great for an overnight stay before flying out shuttle bus works fine except going SFO to Hotel you get on the bus at the departures level not at arrivals/baggage claim
4 out of 5
for Everyone
by A verified travelerfrom SOCAL

Convenient Location Only

Posted Jan 9, 2015
Pros: Room comfort and bed.
Cons: Second sink in bathroom.
Easy access to Bart, SFO, Hwy 101, and Burlingame. Price of food inside hotel, as well as the cost of parking are unconscionable. $23 per 24 hrs for self parking. Bart parking is only 3 to 4 blocks away, costs much, much less and there is shuttle service available. The parking is not controlled by the Westin. It's shared with some business next door. The people that hang out in the parking adjacent to the hotel, and seem to be in charge, look less than trustworthy. Bad vibe in the parking lot.
3 out of 5
by A verified traveler

Noisy sheets. Expensive self parking.

Posted Jan 6, 2015
Pros: convenient location
Cons: cheaper parking
Noisy sheets. Expensive parking. Claim to have many items for you in case you have forgotten something but did not have feminine products and did not call back to tell me so... I had to call the front desk a second time.
2 out of 5
by A verified traveler


Posted Jan 3, 2015
Pros: CaltrainとBARTの両方が停車するMillbrae駅に近いところ。
Cons: 荷物の対応をもっと早くしてください。
Location: 空港に近く、CaltrainとBARTの両方が停車するMillbrae駅に近いので非常に便利です。歩いて15分くらいかと思います。
荷物を預けており、部屋に運んでくれるとのことだったのですが、1時間以上経っても運ばれることはありませんでした。空港に到着した日だったため、早くお風呂に入り、寝間着に着替えたかったです。1時間の間、フロントに聞きに行ったりしましたが、「お部屋に運びます」と言いつつ運ばれることはなく、最終的には自分たちで運びました。対応したのは茶系の髪の色の若い女性です。 ただ、別のアジア系の女性が対応してくださり、「何故彼女がすぐに対応しなかったのかわからないわ」とおっしゃり、次の日の朝食チケットを無料でくださいました。担当者によって対応が全く違うと思います。 朝食は25ドルとのことなのですが、ちょっと高いと思います。また、駐車場も1泊23ドルは無料にすべきかと思いました。
4 out of 5
for Everyone
by A verified traveler

Another reliable Westin

Posted Jan 3, 2015
You know what you get every time you stay at a westin and this is no different. Clean, well appointed rooms, bright and efficient staff, lots of convenience. In fact, this is a very convenient location when staying in SF. There is no view to speak of and the restaurant downstairs is only ok. Still, I would recommend this to a friend and stay again!
4 out of 5
for Everyone
by A verified travelerfrom Indianapolis, IN

Nice hotel with easy access to airport and dining.

Posted Jan 2, 2015
We stayed 2 nights and had a nice stay. It was decorated nicely for the Holidays. The only thing I would change is the overhead music. They have grand pianos all around but we had to listen to loud, obnoxious music that teenagers might prefer.
4 out of 5
for Everyone
by A verified travelerfrom Parker, CO

Best location near SFO

Posted Jan 1, 2015
Great location for an overnight stay, it needs some updates in the rooms mostly the the bathrooms. We enjoyed the swimming pool since it was heated, my 3 year old got to swim over an hour which was wonderful. The breakfast buffet is average, the only bad part is that there isn't many restaurant choices around.