Ratings based on 1,010 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Nice place to stay near the airport.

Posted Mar 23, 2015
Pros: Very friendly service, both at the front desk and in the restaurant.
Parking is expensive and the lot fills up. Each time you drive in or out of the parking lot.....there was an issue with the ticket.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Perris, CA

Posted Mar 22, 2015
Nice. Clean. Smells great in there. Rooms are big.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nagpur

Nice Hotel

Posted Mar 22, 2015
Courteous staff, excellent services! Nice location!
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Rockville,MD

Westin =San Francisco

Posted Mar 21, 2015
Pros: hotel is very nice and clean,attractive ...
Cons: the fee for parking )$23) could be lowered or even dropped!! too steep...we only stay in hotel like 7 hours since we had to catch an early plane .
Location: checked in late, so could not check out surroundings,,,
I liked that it was so close to the SF airport...very convenient.....
1 out of 5
by A verified travelerfrom San Jose, Ca

This place should have better customer service...

Posted Mar 17, 2015
Okay room... Check-in is weird... Lobby is tiny... Pool area was under construction... Went to get a coffee, it was locked at 11 am... Only person working there was gone on a break for over an hour... They kept telling me she'll be back in two minutes... You can hear the neighbors thru the walls... If they're just talking even... Just a really small overpriced hotel... I recommend to stay at the hyatt or Marriott down the street...
3 out of 5
Recommended
for Everyone
by A verified traveler

Checked into an room still to be turned over.

Posted Mar 9, 2015
I checked into the hotel at 10:30PM hoping to get settled in for the night but unfortunately found myself (and this is the first time this has ever happened) in a room that had yet to be turned over from the previous guest. All linens from the bed was on the sofa, pillows on the ground, tissue paper and empty water bottles strewn about. The front end quickly rectified the problem by giving me a new room and breakfast voucher. Due to its very close proximity to the airport, some noise from planes taking off and landing can be heard. If you're a light sleeper, this can be an issue.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Williamsburg, VA

Perfect stay!

Posted Mar 9, 2015
Pros: Nicely decorated and spacious room. Very comfortable.
Location: Near SFO airport and easy freeway access. Great location!
Lovely, quiet, comfortable room. Enjoyed my one night here very much. Highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom AA

Nice hotel close to the airport

Posted Mar 7, 2015
It was very nice to be there. I enjoyed a comfortable night.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom phoenix, az

Posted Feb 23, 2015
Reserved and paid rooms through expedia. I specifically asked for rooms to be close, even reminded check in clerk. He said he would try his best. The two rooms were on two different halls, one allllll the way at end of hall. Overnight parking is 24$ a night, yet its soo packed, you have to fight for parking or park in front of other cars. The shower head was leaky in one of the rooms.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom S.Korea

Everything is fine except expensive parking charge

Posted Feb 20, 2015
Pros: clean room and nice facilities
Cons: Parking fare
Location: We can easily go to airport.
Hotel facility is fine and staffs are working smart and taking care of customers kindly. The problem is the parking charge. It is so high for only 10 hours parking (overnight) without any prior comment about the expensive parking charge. Though I am a member of SPG, there is no benefit for parking. Since it is located outside of downtown and still far from other facilities nearby hotel, there should be more like overnight guests' parking for the place. If then, i think hotel would better have some kind of discount system for hotel guests who only parked the car over the night. I am sure it would be the same to every guests who visited this hotel with a car.