Ratings based on 775 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from San Francisco

Expensive for the quality

Posted Oct 18, 2014
Pros: Close to airport.
Cons: Staff appropriately.
We drove in from San Jose to stay the night because we had a very early flight in the morning. We checked in and left our luggage to be taken to our room while we returned a rental car. We returned in about 45 minutes and our luggage was still not in our room. I had to call twice to finally get it. Service at the hotel was slow, we were told it was a 30 minute wait so we went back to our room. When we got back to the restaurant people were just walking in and taking tables without putting name on list, we felt that was bad management. Those folks were getting served before we were. Seemed understaffed. Pretty pricy and the room was mediocre. Won't stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to SFO.

Posted Oct 12, 2014
Nice Hotel a short drive from SFO. No Airline noise We had dinner in the Hotel restaurant and it was quite good!
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Comfortable, clean, friendly

Posted Oct 10, 2014
Great hotel! Spotless and comfortable. The staff was so sweet and very accommodating.
5 out of 5
by A verified traveler

Great location, great staff

Posted Oct 9, 2014
Emergency stay because my mom got sick on the plane landing in SFO. Booking and hotel staff were super. Peaceful place for a harried treveller.
4 out of 5
Recommended
for Everyone
by A verified traveler from southern cali

Westin San Francisco

Posted Oct 7, 2014
Accommodations were nice, have to pay for parking, and internet access. Friendly staff
2 out of 5
by A verified traveler from Indiana

Nice but you have to pay for WiFi and Parking

Posted Oct 7, 2014
Pros: The room and bathroom were nice. The indoor pool was beautiful.
Cons: Include WiFi and parking.
Location: Great restaurant called "New England Lobster" within walking distance.
Nice hotel close to airport but not a bargain. Had to pay for WiFi and $23 a night to park. Would not stay here again for the price.
3 out of 5
by A verified traveler from D

Hotel was nice

Posted Oct 7, 2014
Did not like the fact there was a $23 charge for parking my rental vehicle overnight. I won't be staying there again. I have stayed at other hotels there and not had to pay for parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2014
Pros: nice location
Cons: Cleanliness of the room. Even though that we are two people, we had only one robe. The elevator smell like an ashtray.
Cleanliness of the room, was not the best. Even though that we are two people, we had only one robe. The elevator smell like an ashtray.
4 out of 5
Recommended
for Everyone
by A verified traveler from Worcester, ma

It was a very nice hotel

Posted Sep 30, 2014
Pros: clean and comfortable
Cons: help with luggage, maybe carts or a porter ? signs to tell where the elevators are.
Location: close to the airport, which turned out to be great for us. our flight was delayed and we got on to another, but had to be at the airport in 30 mins !!
The hotel was nice. For the price, almost 400 for the room, I expected to at least have a cart to bring up my luggage, and possible a porter to help out. The check in desk never asked if we needed help with luggage. The also charged 23 to park our car for the night, which seems kind of odd to me. It was clean and comfortable.
3 out of 5
by A verified traveler from san diego, ca

Horrible Staff!

Posted Sep 29, 2014
I asked to be moved to a different room per loud neighbors, took almost a half hour to do so, with no one calling me to let me know it was being worked on. I had to call to ask status... To sum it up the manager justin cooper made it seem like it was my fault for why I was upset and offered to only comp. my parking which was 23$. Will never stay here again