Ratings based on 751 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from southern California

Close to the BART which takes you downtown

Posted Sep 24, 2014
Pros: The BEDS!!!!!
Cons: Free paring and wifi
Location: There's an in-n-out and panera bread that's a ten minute walk away
The bed was very comfortable. You can't hear any of the planes despite the hotel being next to the airport. I didn't like ththat there was a fee for wifi and parking. There's free parking at the milbrae BART station on saturdays and sundays. There's a small fee to park there Monday-Friday, but it's way better than paying for parking at the Westin.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything was great but the toilet can flush fast

Posted Sep 23, 2014
great hotel but the toilet can flush faster... friendly staff nice resto
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient to San Francisco Airport.

Posted Sep 23, 2014
Free shuttle to airport. Very convenient to San Francisco Airport. Arrived late and left early. Did not use the various services provided by hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco Airport

Beautiful hotel with great views

Posted Sep 22, 2014
Our check-in was fast and the staff was excellent. I will definitely stay at this hotel every time I need to stay near the SFO Airport. There is convenient shuttle service to the airport and it is convenient to the BART station as well. The room was spotless and the beds were great!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from washington state

great hotel if you need to be close to the airport

Posted Sep 21, 2014
Pros: the business center was great, clean and the staff was great and very helpful
Cons: more resturants
Location: not much.. the bay walking path is great
great hotel, not much around within walking distance except other hotels. The bay is across the street which has a nice walking path. We chose this hotel since we needed to be close to the airport due to our travel plans
2 out of 5
by A verified traveler from Nevada

Great pool, bathrooms not cleaned well

Posted Sep 18, 2014
Pros: Pool was great, the lobby staff and ambiance were very nice.
Cons: Cleanliness.
Location: I took a long walk near the ocean.
I thoroughly enjoyed the pool. The lobby staff were very helpful and the check-in was smooth and pleasant. Unfortunately, after swimming I went back to my new room to wash my hair and I found the bathtub had short dark hair around the drain. I phoned for assistance. I believe my call went to the gift shop. I was told someone would call me back about it. After waiting more than twenty minutes I went to the front desk. They were very apologetic, gave me a key for a different room and a breakfast buffet comp. So I moved my luggage to the new room and went in to take a shower. Again, dirty bathtub, this one was worse. I went downstairs. The night hotel manager came with me and he checked my room. He was very eager to rectify the situation to my satisfaction. He took pictures of the bathtub and some other things he was unhappy about and said he would be using them for re-training his housekeeping staff. I was too tired to change rooms again so I had the manager send housekeeping to clean and disinfect the tub. By the time I got into the shower my hair had already dried from the pool. I don't like chlorine in my hair.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2014
The greeter in the hotel restaurant was very helpful and nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Loved it.

Posted Sep 11, 2014
Pros: The TV Remote. The soft bed. The clean, working shower.
Cons: Not the TV remote. I can tell you that, boy howdy!
Location: The room was in the hotel and there was an ottoman by a chair. The telephone was by the bed. I watched TV, slept and ate breakfast! Awesome.
The Westin San Francisco Airport is an excellent stay. Most comfortable room I've had in many months. Everything worked, the TV REMOTE WAS RESPONSIVE! Can you believe that?!?! None of that 2 second, 3 second delay between channels. Bed was comfy and the breakfast was good, but a tad expensive. ($22.00 for a buffet breakfast?)
5 out of 5
Recommended
for Everyone
by A verified traveler from wye valley / England

lost my bag and they couldn't do to help

Posted Sep 9, 2014
Pros: everything
Location: can get taxi to San Fransico but cost $60 get taxi to rapid train $10 and get into town that way much cheaper and more fun.
very good as they couldn't do to much to help me luck was on my side and it was found. Only very slight downside is that is very close to the airport, it is noise proofed but you can just hear the planes taking off,but not enough to disturb anything.The complimentary bus is very good and runs every 15 mins would use this hotel again.
3 out of 5
by A verified traveler

Posted Sep 8, 2014
Nice hotel. Only issues were loud constant low level hum from fans or some mechanical origin. Vacuumed halls early in morning. Also shower was clogged.