Ratings based on 2,138 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Fancy noisy hotel.

Posted Jul 14, 2014
Pros: The hotel itself is well kept, and feels very safe. It is in a very busy part of San Francisco
Cons: Parking was very expensive. It was better to find off site parking. The room itself was very small, but the bed was comfortable.
The hotel is elegant, however, there is loud "hip hop" music in the lobby making the hotel less than serene. If you are looking for a party atmosphere, would be fine, but 6am is not when I want to hear loud music.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Paul, MN

Posted Jul 10, 2014
Location: Perfect Location! Close to Bart, trolley, tourist buses and walkable to nearly everywhere.
Perfect location with well appointed and generous rooms. We stayed in a corner king room (room 1209) and it was an incredible view of Union Square. Highly recommend!
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome location

Posted Jul 7, 2014
Everything was awesome except Room was a little small and the bed was uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Concierge of Westin hotel is very helpful

Posted Jul 7, 2014
Location: Close to downtown and lots of cafe and restaurants, shopping malls like Macy. Close to cable car terminal too.
The concierge provided us all the places we must see and how to go as we didn't have the San Francisco bus ride guide. We would like to thank Raymond and Kristy from the Concierge as without them our trip would not be that perfect. The SuperShuttle is a very good choice with good price for us to transport to airport too as we had a early flight and 6 persons with 6 luggages.
5 out of 5
Recommended
for Everyone
by A verified traveler

Super convenient location

Posted Jul 6, 2014
The hotel staff was excellent from bellman, to house keeper! Everyone was helpful and friendly. The only thing is there's no pool in the hotel. It would have been nice after a day of running around to soak in hot tub for a bit. The hotel does offer passes to a fitness club a block away but we did not want to do that. We stayed in the newer tower and the room was roomy. Even though the beds were double it felt mora like two queen beds.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Nice hotel, close to shopping, sites & cable car.

Posted Jul 6, 2014
Pros: The location and service.
Location: Chinatown, shopping, eating, etc.
Hotel was in a safe area and we were dropped off in front of the hotel every evening while riding the cable car, which is an experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location opposite union square.

Posted Jul 6, 2014
My experience was great and will return to the westin when again back on vacation in San Fran..
5 out of 5
Recommended
for Families
by A verified traveler from Mexico City

Year end stay

Posted Jul 3, 2014
Pros: Firendly staff, great room, excellent location.
Cons: Price
My wife, my daughter and I had a VERY nice experience staying in this hotel. We especially enjoyed the views from the room towards Union Square and the City.
5 out of 5
Recommended
for Everyone
by A verified traveler

On Union Square!

Posted Jul 1, 2014
Hotel Staff very friendly, attentive, professional.
2 out of 5
by A verified traveler from midwest

Very Disappointing

Posted Jun 30, 2014
Pros: Location
Cons: décor, staff, service
Reserved a room with 2 beds; got a room with 1 bed. Hotel staff was not helpful. Room was extremely noisy, the décor old and worn out and not what one would expect from a premium hotel.