Ratings based on 2,826 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from North Carolina

Great location

Posted Jun 27, 2015
Perfect location, especially for shopping and getting on tour buses which load across the street. Very nice facility including a good workout facility.
5 out of 5
Recommended
for Families
by A verified traveler from Scottsdale, AZ

Modern, clean and perfect location

Posted Jun 24, 2015
Pros: Location and cleanliness.
Cons: Keep doing what you are doing.
Location: The location is perfect in the heart of Union Square. Walking distance to Chinatown, Market Street for shopping, and the cable cars on Powell.
I always know that I will have a great experience at a Westin property and the St. Francis was no exception. The property was modern and elegant. The staff was friendly. The rooms were comfortable and clean with great views of San Francisco [from the towers]. Most importantly, the location at Union Square was perfect. I will definitely return!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great for any traveler

Posted Jun 19, 2015
Pros: The workout room was large and had both cardio and weight equipment. All in great condition.
Location: Union Square is central to so much, shopping, the water, China Town, FIDI, anything you want to do, you can walk to.
I stayed for 3 nights for business. I work in the FiDi, so walking is a breeze from this location. The room was spacious and the bed was amazing. There is no happy hour like some other hotels, but that didn't bother me. Lobby staff were very nice and offered bottled water while I was waiting in the very short line to check in. Got 1000 points for going green with my room cleaning. I will definitely be back.
2 out of 5
by A verified traveler from California central valley

Overpriced and overrated.

Posted Jun 18, 2015
Pros: The employees and location.
Cons: Attention to detail. Provide usual amenities like shower caps, lotion, etc and sufficient coffee needs. FIX PLUMBING ISSUES. Quiet the airshaft.
Location: Good location on Union Square with lots of shopping and access to transportation.
Supposedly "upgraded" from Landmark building but inferior. Faucets reversed from norm, toilet so low only suitable for children. Lights out in bath (reported, never fixed). Very loud boom noise from nearby airshaft on regular basis. Very high priced considering most normal extras missing, room size very average and very expensive parking. Have stayed many times in the past in Landmark building, but price exceeds value. Loved it in the past but now will not return. All the employees were exceptionally polite and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Across from Union Square

Posted Jun 15, 2015
Pros: Location
Cons: Free Wifi.
Location: Shopping and theater
We stayed in the "Landmark" (old) building but our room was quite pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 11, 2015
Stayed here many times. Great location, good hotel for 1st timers.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Great Location, Small rooms

Posted Jun 8, 2015
If you want to be in the thick of the sights and sounds of San Fran, then stay here! Great location, close to everything we wanted to see. Our room was shockingly small, felt like we were in a closet. But it was clean and it did the job. I would stay here again, but in the new Tower and not the landmark building.
5 out of 5
Recommended
for Everyone
by A verified traveler from Corona, Ca.

The Westin Hotel a beautiful experience!

Posted Jun 6, 2015
Pros: Room was clean and well appointed also hotel was in a prime location. Close to great restaurants and wonderful shopping!
Cons: Nothing, service was excellent!
Location: Lots to do in Union Square area!
From the moment I checked in the service at the hotel was excellent! Every staff member went out of their way to ensure all my needs were met which often exceeded my expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puebla Mexico

Espléndido hotel inmejorable ubicacion

Posted Jun 5, 2015
Aristocrático e icónico Hotel con instalaciones modernas y lujosas que hicieron nuestra estancia inolvidable en San Francisco
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect stay

Posted Jun 2, 2015
Pros: Our overall experience was amazing. The staff was 5 star. very accomodating will definetly stay there again.
Cons: nothing
Location: Front and center Unioin square-everything is at your doorstep within a block away. best shopping and restaraunts
Our overall experience was amazing. The staff was 5 star. very accomodating will definetley stay there again. The room was spacoious, up to date, extremely clean and comfortable. so quiet. the bed and pillows were beyond comfort. as a matter of fact I am gouing to buy the Westin's Down pillow online. the parking was easy In and out and they were very fast at getting our car. The Bellman was extremly helpful and cutious. Overall an amazing perfect experience. Nothing to complain about.