Exterior

Reviews of The Westin St. Francis San Francisco on Union Square

4.5 out of 5
The Westin St. Francis San Francisco on Union Square
335 Powell Street, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1734 out of 2660 reviews" "
Rating 8 - Good. 526 out of 2660 reviews" "
Rating 6 - Okay. 204 out of 2660 reviews" "
Rating 4 - Poor. 103 out of 2660 reviews" "
Rating 2 - Terrible. 93 out of 2660 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rosanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this Westin Hotel and we would stay there again !
Stayed 3 nights in Mar 2024

6/10 Okay

Mirsha, Ciudad de México

Business traveler
Liked: Cleanliness, property conditions & facilities
I expected more about this property. My check in process was terrible, I got a different room than the one I reserved and late afternoon. I have the feeling that if you reserve by Expedia you don´t have the same priority. They did not clean my room until I asked them. Windows were terribly unclean. Additional charges are not clear when you book. Location is convenient.
Stayed 3 nights in Mar 2024
Response from S on Mar 25, 2024
Thank you for your feedback. We sincerely apologize for the state of your room upon arrival, and that you were not given the room you reserved. We truly appreciate your patience and patronage.

10/10 Excellent

Tanya, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The two ladies who manage the morning breakfast cafe were fantastic!
Stayed 7 nights in Mar 2024
Response from S on Mar 25, 2024
Hello and thank you for your kind words! We will make sure to commend our ladies at Cafe Rito for their fantastic service.

4/10 Poor

Yarina

Disliked: Cleanliness, staff & service, property conditions & facilities
Construction
Stayed 4 nights in Mar 2024
Response from S on Mar 22, 2024
Thank you for your feedback.

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 6 nights in Mar 2024
Response from S on Mar 21, 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights. In our first day we were put in a small clean Older room that didn’t have a view of anything except a brick wall. Lucky the A/C went ou m out and we had to change rooms
Stayed 5 nights in Mar 2024
Response from S on Mar 18, 2024
Thank you for your review. We apologize for the inconvenience of the A/c, but we are delighted it worked out for the best. We truly appreciate your patience!

10/10 Excellent

Maria Anamae

Liked: Property conditions & facilities
Always great place to go back to
Stayed 1 night in Mar 2024
Response from S on Mar 18, 2024
Thank you for your great review! We look forward to hosting you again the next time you are in San Francisco.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, elevators are awesome
Response from S on Mar 18, 2024
Thank you for your great review! We hope to see you again soon.

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from S on Mar 18, 2024
Thank you for your feedback.

10/10 Excellent

Paul

Traveled with partner
Lived in SF for over 44 years. Staycation at this magnificent hotel many times over the years. Property is undergoing major renovations but nevertheless the staff was helpful as always and really didn’t mind the small inconvenience due to the construction. The discount I received because of the work made it a sensational deal. Literally less than half of what I expected to pay. Union Square is having its issues with so many stores boarded up. However, I believe that change is always difficult and that people are way over reacting. Long live The St. Francis and long live San Francisco. Wherever I am in the world, this will always be HOME!
Stayed 2 nights in Mar 2024
Response from S on Mar 18, 2024
Thank you for your great review! We truly appreciate your kind words and hope to see you again the next time you visit San Francisco.

10/10 Excellent

KATHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent venue.
Stayed 1 night in Mar 2024
Response from S on Mar 18, 2024
Thank you for your great review! We hope to host you again at our excellent venue.

10/10 Excellent

Mikal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Mar 2024
Response from S on Mar 11, 2024
Thank you for your great review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Classic old San Francisco hotel, right in the heart of the city. Convenient to everything!
Stayed 1 night in Mar 2024
Response from S on Mar 11, 2024
Thank you for your great review! We hope to welcome you back for another stay in our classic old San Francisco hotel.

10/10 Excellent

ARLENE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location
Stayed 5 nights in Feb 2024
Response from S on Mar 5, 2024
Thank you for your review! We are glad you enjoyed our location. We hope to see you again soon!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from S on Mar 6, 2024
Thank you for you 5/5 rating!

10/10 Excellent

Sophia

Liked: Cleanliness, property conditions & facilities
Amazing staff! Very accommodating
Stayed 1 night in Mar 2024
Response from S on Mar 4, 2024
Thank you for your great review! We hope to see you again soon.

10/10 Excellent

Walter, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property and the staff were excellent.
Stayed 3 nights in Feb 2024
Response from S on Feb 29, 2024
Thank you for your great review of our property and excellent staff service! We hope to welcome you back soon.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was incredible. I am thankful for the Bonvoy upgrade. Thank you. The personnel were helpful, and the front doorman greeted us and made quite an impression.
Stayed 1 night in Feb 2024
Response from S on Feb 29, 2024
Hello and thank you for your review! We are delighted you enjoyed your stay in our incredible room and our staff service. We hope to see you again soon!

10/10 Excellent

Woogeun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, great location in the center of Union Square
Stayed 6 nights in Feb 2024
Response from S on Feb 27, 2024
Thank you for your review! We hope you visit us again soon.

6/10 Okay

Amanda

Traveled with family
Under construction. Breakfast buffet was $40 but food was a typical Marriott free hotel breakfast. Location was convenient, rooms mediocre.
Stayed 1 night in Feb 2024
Response from S on Feb 27, 2024
Thank you for your feedback. We appreciate your business.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from S on Feb 27, 2024
Thank you for your good review!

10/10 Excellent

ben, brentwood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient for what we needed but unfortunately, old property but still nice, what they charge for parking is outrageous! Coffee in the room was terrible.
Stayed 1 night in Feb 2024
Response from S on Feb 26, 2024
Thank you for your feedback. We truly appreciate your business.

10/10 Excellent

Alyisse

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk receptionists were all very nice. We enjoyed our stay here and would Stay again
Stayed 1 night in Feb 2024
Response from S on Feb 26, 2024
Thank you for your great review! We are looking forward to hosting you again.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from S on Feb 27, 2024
Thank you for your 5/5 rating!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing great staff very clean
Stayed 3 nights in Feb 2024
Response from S on Feb 26, 2024
Thank you for your great review of our staff service and cleanliness. We hope to see you again soon!

10/10 Excellent

Cesar Xavier Amaro, Laredo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property views
Stayed 3 nights in Feb 2024
Response from S on Feb 26, 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

KT

Stayed 1 night in Feb 2024
Response from S on Mar 20, 2024
Thank you for your 5/5 rating!

4/10 Poor

kristie

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Upon checking into the property our room keys did not work, walked down and had to get new keys….. this was a very busy day in SF lines were LONG at the counter. We paid extra $30 to have 4 people in a suite, and there was no bedding on the pull out couch. Attempted to call the front desk but BOTH phones were dead in the room. Went downstairs to ask the front desk for bedding…. 45 minutes later still no bedding. 😭
Stayed 1 night in Feb 2024
Response from S on Feb 26, 2024
Thank you for your feedback. We sincerely apologize for the inconvenience, and we truly appreciate your patience.

4/10 Poor

Luis

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Checked in in the app. Never received a Text to confirm. Hotel under construction
Response from S on Feb 26, 2024
Thank you for your feedback. We apologize for the inconvenience.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff were super friendly. Food and snacks options in-house were very welcome. Hotel was close to so many services and restaurants.
Stayed 6 nights in Feb 2024
Response from S on Feb 26, 2024
Thank you for your great review! We hope to welcome you back again soon.

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and rooms are fabulous. Staff is great: gave us a room with view of the Golden Gate Bridge! Elevators are a miracle: fast ride with great views! Hotel is centrally located, with shopping and restaurants. but also homeless and crazy people walking around on the streets. currently part of hotel is under renovation which puts us out on side street with difficult people.
Stayed 2 nights in Feb 2024
Response from S on Feb 21, 2024
Thank you for your great review! We are thrilled you enjoyed your room with a great view of the Golden Gate Bridge, our staff service, and our fast elevators. We hope to welcome you back soon!

10/10 Excellent

steve, Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 1 night in Feb 2024
Response from S on Feb 21, 2024
Thank you for your nice review! See you again soon.

8/10 Good

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from S on Feb 20, 2024
Thank you for your great review!

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the number one hotel I stay at whenever I’m going to the city
Stayed 1 night in Feb 2024
Response from S on Feb 20, 2024
Thank you for your great review and your continued loyalty! We look forward to more future stays with us.

10/10 Excellent

UDAYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay and reception team was excellent
Stayed 6 nights in Feb 2024
Response from S on Feb 20, 2024
Thank you for your review! We hope to welcome you back for another wonderful stay.

8/10 Good

william

Stayed 1 night in Feb 2024
Response from S on Mar 20, 2024
Thank you for your rating!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice room
Stayed 1 night in Feb 2024
Response from S on Feb 20, 2024
Thank you for your nice review! We hope to welcome you back soon.

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024
Response from s on Feb 20, 2024
Thank you for your 5/5 rating!

10/10 Excellent

Dhaljit

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great day, and definitely would stay again
Stayed 4 nights in Feb 2024
Response from S on Feb 12, 2024
Thank you for your great response! We are looking forward to many more future visits.

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from S on Mar 21, 2024
Thank you for your 5/5 rating!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from S on Feb 12, 2024
Thank you for your 5/5 rating!

8/10 Good

Alan

Liked: Staff & service
Disliked: Property conditions & facilities
It was nice! Not the room I expected when I ordered online.
Stayed 2 nights in Feb 2024
Response from S on Feb 8, 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Bard

Traveled with partner
Liked: Cleanliness, staff & service
No official restaurant and bar that is open most hours. Construction in the main lobby took away the ambiance.
Stayed 3 nights in Feb 2024
Response from S on Feb 5, 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Jonathan

Business traveler
Great experience. Top notch. The only problem is that less than a mile away there are lots of homeless and that does not help the area in general
Stayed 3 nights in Jan 2024
Response from S on Feb 1, 2024
Thank you for your great review of our top-notch staff service! We hope to welcome you back soon for another great experience.

8/10 Good

Paola

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from S on Feb 2, 2024
Thank you for your great rating!

8/10 Good

Darius

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had a good experience overall, the friendly staff and concierge gave us great recommendations for food and things to do around the area. The rooms seem a little dated but the housekeepers kept it clean. With it being located in Union Square, a lot of food options to choose from. I’d stay here again if I came back to SF.
Stayed 4 nights in Jan 2024
Response from S on Jan 31, 2024
Thank you for your review! We look forward to welcome you again the next time you are in San Francisco.

10/10 Excellent

Heidi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all very friendly and helpful and made us feel so welcome! The rooms are a good size. Definitely will stay here again!
Stayed 1 night in Jan 2024
Response from S on Jan 29, 2024
Thank you for your great review! We are pleased our staff service made you feel so welcomed during your stay. We look forward to many more future visits!

10/10 Excellent

Hueneme

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Spacious rooms. Convenient location. $$ valet parking but worth it for safety of your vehicle considering high incidence of vehicle break-ins in SF
Stayed 1 night in Dec 2023
Response from S on Jan 26, 2024
Thank you for your great review! We are thrilled you enjoyed our staff service, and spacious rooms in its convenient location. We hope to welcome you back soon!

10/10 Excellent

Elwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place 2nd time being there to take my wife excellent staff and beautiful hotel well b returning soon !!
Stayed 1 night in Dec 2023
Response from S on Jan 25, 2024
Thank you for your great review! We are thrilled to hear our associates provided excellent staff service to you and your wife. We are looking forward to future visits!

2/10 Terrible

David, Novato

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from S on Jan 25, 2024
Thank you for your feedback.