Ratings based on 2,540 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Western North Carolina

Pre Christmas Stay

Posted Dec 18, 2014
Pros: location
Cons: average value for the premium price
Expected more value for the price and location. Got a much nicer room at a competitive hotel in Napa for half the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2014
Staff was very helpful and friendly. Great location - nice room.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 11, 2014
Not bad..................................................................................................................................................
5 out of 5
Recommended
for Everyone
by A verified traveler

Holiday Shopping in San Francisco

Posted Dec 9, 2014
We loved this hotel. The staff was friendly and we had a wonderful time shopping. Everything is at your front door. Iceskating, the Christmas tree at Union Square, it was all fabulous!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

ユニオンスクエアに隣接した歴史あるホテル

Posted Dec 7, 2014
外見、ロビー、レストランなど施設はとても豪華。クリスマスツリーやデコレーションも至る所にありサンフランシスコを代表するホテルとして、申し分ない。部屋はその豪華さと比較すると、機能的と言うレベル。用があって電話しても数分出ない、スリッパやローブは頼まないと付いてなかった。
4 out of 5
Recommended
for Everyone
by A verified traveler

Over priced parking

Posted Dec 5, 2014
Do not park you're car here! Was charged 110$ for two days. Makes no sense!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Beautiful & central location

Posted Dec 3, 2014
The standard of the service, room and location were ideal and we enjoyed our stay. The only let down was no free wifi however they did offer free flight checkin, boarding pass printing & ticketmaster online access in the lobby.
3 out of 5
Recommended
for Everyone
by A verified traveler

CHECKED IN TOO LATE

Posted Dec 2, 2014
Pros: Location
Cons: Customer service at check in
Location: It's Union Square SF, what's not to do?
Checked in for a 2 night stay at 12 noon. Was told the room was not ready but we will call you when it is. At 4:40pm we went back to check in, NO PHONE CALL. Was given a lower floor room and told we had been assigned a higher floor room but they are all taken now. Well I guess when they say they will call you, they don't mean it.
5 out of 5
Recommended
for Everyone
by A verified traveler

No Mistakes

Posted Nov 26, 2014
I travel a lot. Stayed in many Westins. They're all great- But, this one made no mistakes during my stay. I was inpressed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Danville, CA

Perfect

Posted Nov 26, 2014
Just there one night, great location, will return, love the lobby and room