Ratings based on 2,494 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Perfect location

Posted Oct 28, 2014
This was such a great place to stay! We had a quiet room and it was really nice! You could tell it was a really old building with the floors creecking but it gave it so much charm! They are going to be updating the decor in the next while; so I don't know how much mess or construction there will be but it was just what we needed!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Rooms in Older Historical Building

Posted Oct 28, 2014
Overall great experience. The rooms are old, but very nice and well kept, with all new appliances. The housekeeping lady returned my wallet because I could not find it when it was time to check out. Only complain... not the best views. (I had a great view of Macy's)
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

San Fran

Posted Oct 28, 2014
Pros: Location, very close to Giants stadium. Cable cars are right outside. Very nice restaurants close by. Great staff, very friendly. Very clean rooms.
Cons: Rooms are a tad dated, but are very clean. I did see that in 2015 the rooms will be updated. The hallways can be a bit confusing.
Location: Union Plaza close by, cable cars, Giants Stadium, very good places to eat, and shop.
Very nice place to stay, little confusing getting to my room through the hallways. Very nice staff, and location. Close to Giants stadium. Would definitely stay here again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Very good location

Posted Oct 27, 2014
Pros: Location
Cons: Cleaniness
Very good location BUT the room cleaniness very dissapointing. I stayed 7 dyas with my family and since the dat of arrival the room was not very clean and I mentioned that to the satff. There was a bottle under the desk and at the date of my departure the bottle was still there. That means that they does not clean the room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by Union Square

Posted Oct 27, 2014
Great location but room was small with just a double bed. We also had a problem with the shower not draining and flooding the bathroom floor but after speaking to the front desk that was fixed.
4 out of 5
Recommended
for Everyone
by A verified traveler

The location is excellent.

Posted Oct 25, 2014
The locations is great !!! You are in the center of all site seeing activities. You can walk late at night and enjoy the beauty of the City. The down side, there are a lot of homeless people. The hotel is overpriced. The carpet in the room is worn out.
4 out of 5
Recommended
for Everyone
by A verified traveler from Greenville, SC

Holds

Posted Oct 23, 2014
When we checked in we were told that they hold $400 ( I just wish I would have known this as I budget for everything and I don't like surprises) on your card for room damages ( they do release that after you leave if their are no damages)and $20 a day for insendentals ( on the info I printed out it said the charge was $18)that you do not get back. They said it was for a car that they have available for guests to use from 7am-9am the car will take you anywhere within a mile of the hotel. We tried to use the car except we were then told that it only runs Monday through Friday and we asked on a Saturday also for the business center and other things ! Other then the holds and insendentals the hotel is very nice with a great location. We really did enjoy our stay!
1 out of 5
by A verified traveler from Trucke, CA

Valet damaged car, now they're denying our claim.

Posted Oct 21, 2014
Pros: Location. That's about it.
Cons: Replace the valet staff in their entirety. Charge less for the cramped stuffy rooms.
Location: Great location for Union Square.
Valet staff ran our car's front bumper into a metal planter in the loading/unloading area, and now they are denying responsibility for the damage and dismissing our claim. Stay away from this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2014
Very nice. Clean, nice staff, accommodating. Rooms are a bit small.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel in thd middle of Union Square

Posted Oct 20, 2014
This is a petty good hotel if you need to be close to Union Square. Older looking but comfortable. The lobby and restaurant are nice and the staff were great. A little spendy for one night but I wanted to be very close to Union Square so it worked out great.