Ratings based on 2,915 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sdq

Close to everything

Posted Jan 30, 2015
Had to cancel my stay at another hotel due to the horrendous conditions of that hotel. I booked online that same morning Villa Florence and they happily received us early before 11 am. The hotel is close to everything- restaurants, shopping, trolley, main streets, chinatown, etc. Its in great conditions and they're even in the middle of renovations.
1 out of 5
by A verified traveler

Awful service, awful experience.

Posted Jan 27, 2015
Nothing good to say. I was charged way too much for what I recieved. Avoid at all cost.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Clean, comfortable stay

Posted Jan 25, 2015
Pros: Convenience, cleanliness and professionalism.
Cons: I have nothing to add.
Location: Plenty.
The room was small, but more than adequate for one person. The BART Powell St. station is about a 5 minute walk. There are plenty of retail options including a 24 hour Walgreens what sells food, coffee etc. Plenty of restaurant options nearby.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Great location, very friendly staff

Posted Jan 24, 2015
Pros: Location & Staff
Great hotel for central San Francisco. Location is great, everything on your doorstep. Hotel Staff are very helpful and accommodating. Definitely recommend.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterey, CA

SF w/Wombats

Posted Jan 23, 2015
Pros: Staff was the best.
Cons: Beds and pillows not too comfortable; and heating system loud and sleep disturbing
Location: Its in Union Square - need I say more?
This is a great location - and as parking goes in SF - good idea. I think it is difficult to make some of these old buildings into luxury suites and the Villa Florence has probably done the best that was possible. We enjoyed our stay for the most part
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice friendly hotel right in the heart of the city

Posted Jan 21, 2015
Really warm welcome and friendly helpful staff. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Jan 19, 2015
Location: Shopping, eating.
Perfect location and very courtious staff. Felt very safe walking to hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Castle Rock,CO

Great hotel location but noisy

Posted Jan 19, 2015
Pros: The location and staff were great.
Cons: The noise level inside the room from the street.
Location: Walk, shop, restaurants were nearby.
Great hotel location close to Union Square but we had a corner room on the second floor and heard people and cars and noise until it was time to get up. Maybe they could seal the windows or use double pane glass.
3 out of 5
by A verified travelerfrom Menlo Park

Posted Jan 18, 2015
An OK hotel, that desperately needs renovation and charges way too much for what they offer.
2 out of 5
by A verified travelerfrom Ontario, Canada

Tired Hotel

Posted Jan 15, 2015
Pros: Staff are amazing. Very attentive and helpful
Cons: Needs renovations and carpets in the room need to be replaced
Location: Great walking location to Union square
Great staff. Nice restaurant. Good lobby. Fitness Center needs equipment updates. Hallways are dim, and could use renovations. Most disappointing was the room. Smelled horrible, overlooking a street where the noise level was too high to get any meaningful sleep. The air conditioning/ heating in the window was old and noisy