Ratings based on 2,441 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Sep 16, 2014
The toilet became plugged during our stay and we had to call twice in order for someone to come and repair it. Once that was resolved, everything went well until check out. The person attending us at the front desk decided to jump into the conversation me and my husband were having while walking down to the lobby. He decided to correct my grammar, misunderstood something we were talking about and called me "grumpy." Then, after paying, he bid me farewell by asking me to be "sociable" during the rest of my stay in SF. I did not want to explain to a total stranger the topic of our conversation nor that my husband and I were joking around with one another. It was a very awkward situation. He was very rude, arrogant, and tacky. I have never been treated so poorly or insulted by hotel staff anywhere before. I expected better service from a location that charges $300 a night. Never again... Yuck.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the heart of Union Square.

Posted Sep 13, 2014
Nice hotel in the Union Square shopping district. The streetcar was just outside the hotel door. We could walk to Chinatown. Not far from Fisherman's Wharf. The only negative thing is that we had a great view, but with a cost of facing Powell Street which can be noisy during the night. Can't have it all.
3 out of 5
by A verified traveler

Just so so

Posted Sep 13, 2014
The bathroom sink was not working right and bath tub was nasty
4 out of 5
Recommended
for Couples
by A verified traveler from Canada

In the centre of it all

Posted Sep 11, 2014
Pros: it had lots of character. clean and quiet. staff was approchable and professional
Cons: no improvement is needed
Location: the location is close to public transportation, shopping and entertainment and food.
the location hotelis close to public transportation - cable car,Historic MUNI F Line and the BART which will get you to all the sights. lots of street activity. You are within walking distance to chinatown, union square and all sorts of resturants and shopping. the hotel was quiet and comfortable
3 out of 5
by A verified traveler from CA

San Fransisco Trip

Posted Sep 8, 2014
The staff was nice but the overall hotel was overpriced. I would not book a room there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great location

Posted Sep 5, 2014
The hotel's location is great, just a block away from the BART station which makes transportation very easy. There are other hotels on Powell street but it tends to become a hike a few blocks up. The condition of the hotel is not the greatest, though. The hotel doesn't have the best layout and I often felt like I was navigating a maze to get to my room. The room itself is a bit old and not that big. All in all, the price was a bit too much for the condition of the hotel, but the location is super good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2014
Very friendly and accommodating staff. Location was near Union Square and Bart public transportation. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Aug 19, 2014
My mom and I stayed at the Villa Florence for 3 nights in August and the service was exceptional! I had emailed them inadvance to let them know that it was my mom’s birthday and they surprised us with a bottle of champagne and chocolate covered strawberries - WOW! The Villa Florence is conveniently located in the heart of San Francisco on Powell. If your looking to shop, want easy transportation anywhere, and want to feel the city vibe then this is the location for you. The staff were very accommodating, the room was clean, INCREDIBLE FOOD at the restaurant (Kuletos), and THE LOCATION WAS PERFECT! On our last day we had a very early morning flight and were a little concerned with walking to the train at that time. The very kind and accommodating gentleman named Edward called us a shuttle and entertained us until we left. All in all, it was a perfect stay – thank you Villa Florence! You made my mom’s birthday and our first-time experience in San Francisco truly memorable.
5 out of 5
Recommended
for Everyone
by A verified traveler

great little fined

Posted Aug 18, 2014
Pros: everything. It was very beautiful inside. Rooms were small but well appointed.
Cons: Having info by the phone
Location: Location was unbelievable. Had everything around it including great little restaurants.
Hotel is in a great location, very pretty(European feel to it) Staff was very helpful and pleasant.
2 out of 5
by A verified traveler from san francisco

Overpriced

Posted Aug 16, 2014
Pros: clean
Cons: Knowledge and politness of staff
Location: close to union square. A total nightmare
TIny rooms, extremely busy roads, impossible to park, rude staff that has lack of knowledge. You feel ripped off with such an overpriced place. There is absolutely nothing that stands out at this place other than the ridiculous prices.