Ratings based on 2,120 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

Nice Boutique Hotel Close to Shopping

Posted May 20, 2015
Pros: Nice charm! Close to shopping.
Cons: Street noise carried through some of the rooms
Location: Shop until you drop.
Hotel has been recently renovated and it looks great! The rooms are comfortable, the staff friendly and the location is great if you love to shop.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario Canada

excellent location

Posted May 20, 2015
Upon check in we experienced a few minor issues but they were immediately looked after and we enjoyed the rest of our stay. The staff were very helpful and pleasant. Loved the location too!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom valencia

IDEAL

Posted May 18, 2015
recomendado 100% esta en el centro, cerca de todo, muy buen hotel volveria a reservarlo
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san fran, ca

nice

Posted May 18, 2015
short stay but very nice rooms. good experience. the staff was excellent and the decor made it a fun atmosphere. the beds are nice. our room was on the smaller side. the restaurant and cafe was a good way for us to experience nice dining while being downtown. overall we enjoyed it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB Canada

excellent location, super convenient, great lobby

Posted May 17, 2015
Pros: Location location location
Cons: front desk staff during the day were less than accommodating. Not friendly, ignored my request to have the sink drain looked at in our room.
Location: Union Square, all hop on hop off tour buses just steps away, all shopping within walking distance. Trolley line right outside the front door.
Second time I've stayed at this hotel. Trolley line just outside the front door. Steps from Union Square. Excellent location, restaurant great for breakfast. $15 shuttle ride to/from the airport.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom east bay

Great location! Very nice room very clean.

Posted May 15, 2015
Love how close we are to everything with hotel. But the staff is not very friendly. Very snobby don't understand in a business that you rely on people to come back or recommend you. You don't smile or say hello in every position? I stay at the Westin down the street for business a lot and they would never let you enter the hotel without a hello.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philippines

A great hotel in a central location

Posted May 12, 2015
Pros: I like the free wifi and free breakfast.I like the central location of this hotel.
Cons: maybe provide microwave to long staying guest.and definitely, faster wifi.
Location: This hotel is in central location.It is near the cable car,hop-on hop off buses and the train station.Restaurants and shopping centers are here.
I like this hotel very much !!!It is centrally located .It is steps away from the cable car turn-around.It is located near restaurants, shopping centers like Macy's and Hop on Hop off buses.The staff are helpful and kind most specially PAM and Daniel (you guys are the best!!!!)..The rooms are alright .Get their junior suite for bigger space.The wifi is free and so is the breakfast.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Albuquerque, NM

Great Location!

Posted May 8, 2015
Staff is friendly & helpful. Nice Itslian restaurant as well as lobby bar that offers open air seating on Powell, Queen room was much smaller than the double/double our travel companions had. If you want a quieter room request an interior room. We had a room facing the street and slept just fine. We actually enjoyed hearing a saxophonists playing on the corner each night. Earplugs are provided at front desk if you need them. It is a big city, and you cannot beat the location & price Just steps away from Union Square!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo Japan

便利でおしゃれ

Posted May 7, 2015
Pros: 便利さ。
Location: ユニオンスクエア。
ユニオンスクエアから徒歩1分で、BART駅からも近く、買い物便利。 おしゃれな内装とすてきなアメニティ。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sao Paulo

Great location close to Union Square

Posted May 7, 2015
Pros: Great location next to Union Square, helpful and friendly staff.
Cons: The bathroom was large but the washbasin was small and there was not enough shelf space for my nécessaire or toothbrush.The elevators were very small.
Location: Next to Union Square with many stores and restaurants in the area.
The hotel is conveniently located close to Union Square and within walking distance to the Bart station. There are many stores and restaurants in the area. The staff was always friendly and helpful. We stayed in a large and bright twin room with nice decor. We even had a spacious walk in closet thought without any shelf space, only hangers. The room was quiet but the view was disappointing as we could only see the windows of the building next door.