Ratings based on 2,845 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
nicePosted Dec 17, 2014
fantastic place. staffs are friendly. parking space is limited.
for Everyoneby A verified travelerfrom Melbourne, Australia
Another enjoyable stay.Posted Dec 17, 2014
Pros: The strongest claim to fame is the wonderful dedication of the staff to cover any points of concern for their guests.
Cons: The rooms need a freshen up but that is planned already.
Location: This Hotel well situated for any tourist to undertake many San Francisco attractions. It has a superb restaurant and a good coffee shop.
This is my third visit. Hotel needs a little bit of tender loving care - but will soon be undergoing renovations, which will brighten it up enormously.
for Couplesby A verified travelerfrom Manhattan Beach, CA
Great Little Boutique Hotel In Union SquarePosted Dec 15, 2014
Pros: Great, central location. Next to Kuleto's Italian Restaurant.
Cons: It's an old building so it's not going to be fancy or brand newish. Valet Parking will take about 20 minutes to retrieve your car.
Location: Shopping, shopping and shopping for the ladies!!!!
Nice, clean and cute hotel in the middle of Union Square. Stayed twice in a week. Got an old-European charm to it. Famous Kuleto's downstairs for outstanding Italian.
for Everyoneby A verified travelerfrom Ireland
Really cool hotel. The best location in townPosted Dec 15, 2014
We got upgraded to a suite on arrival. The hotel rooms are a little dated but they are really clean and the hotel location is just the best ever. The hotel is going to be renovated in 2015 and this will only further improve it. The staff are super friendly
for Everyoneby A verified travelerfrom California
Overall it was great. Great location.Posted Dec 12, 2014
Pros: The staff was very friendly and the convenience of the location to Union Square can't be beat.
Cons: Make sure your guests get to check in on time. Always expected to check out on time.
Location: Perfect! Union square right there. Lots of eateries etc.
When we arrived, probably about 45 minutes prior to check-in, the room was not yet ready. It was supposed to be ready by 3:00. We were limited on time since we only had one night at the hotel. The room was not ready until about 3:30. This is not a long wait. However, there should not have been any wait. Also unfortunately, but out of hotels hands, there was bad weather the following day and the hotel lost power. That was a bummer as we would have preferred to stay right there and enjoy breakfast, coffee etc. Had to get ready early so we could go elsewhere to find breakfast. I know this was an inconvenience for all of the hotel staff too. My itinerary said valet parking was $54.00. Ended up being $58.00 plus a $8.00 service tax etc. So parking was a little more than I had expected, however, not having to worry about it was a very big plus.
by A verified traveler
Power outagePosted Dec 12, 2014
Hotel lost power and doesn't have any back up generators. They handed out glow sticks which was all the light available. The shower was cold because the water heater wasn't working. And they hotel only compensated by taking $20 off the stay.
by A verified travelerfrom r
Overpriced.Posted Dec 10, 2014
Although this hotel's location is within walking distance of Union Square, it is a older hotel with small rooms with no views and overpriced. Bathrooms are very small and have no fan. Taking a shower requires opening the window which is dangerously close to the neighboring room and therefore severely lacking in privacy.
for Everyoneby A verified traveler
Nice hotel right next to Union SquarePosted Dec 7, 2014
This wonderful boutique hotel was perfect. Right next to shopping, restaurants, Cable Car and other public transportation. Staff was very friendly and helpful. I would definitely stay again.
for Couplesby A verified traveler
Stayed in SFO for first time.Posted Dec 7, 2014
Pros: Simple and clean.
Cons: Lifts are very small.
Location: Fishermans Wharf area is a must, ferry rides to suasolito also quite good.
City is quite nice, has a familiar character about it. The food and areas near fishermans wharf were fantastic, however my Alcatraz tour was cancelled so I caught a small taxi tour for 30min. Very entertaining and provided a good insight into the main attractions. Would have loved to visit Forbes Restaurant, however others nearby were very good. Villa Florence was a clean hotel, rooms small without being crowded. Some works were beginning which had a minor affect during my stay. Staff were all very helpful.
for Everyoneby A verified travelerfrom Calgary, Alberta
Walking distance to all shopping centersPosted Dec 1, 2014
Overall very good and close to the Bart which took us straight to the airport