Ratings based on 2,185 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Tokyo

Ordinary hotel

Posted Jul 4, 2015
Cons: There was no complimentary water.
I stayed at 2nd floor. The air conditioner was very noisy.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel right in the heart of SF

Posted Jul 3, 2015
Pros: the location
Cons: the air condition in the room is a bit noisy
Neat hotel right at Union Square. Very convenient to everything. A lot of shops and nice restaurants near by. The hope on hope off bus stop is right at the corner.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Amazing location for tourism!

Posted Jul 2, 2015
We only had two days in San Francisco, and thanks to the amazing location of this hotel, we were able to jump to about six different neighborhoods easily through the nearby public transportation. Walking distance to Chinatown, the Embarcadero, and much more. Would highly recommend this hotel to anyone!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Very busy street but very central.

Posted Jul 2, 2015
Extremely busy weekend in SF. Get an inside room ( jr suite ) absolutely no street noise. Kuletos excellent. Bar Norcini average. Concierge very helpful.
2 out of 5
by A verified traveler from New York City

Disappointed with the Hotel

Posted Jul 1, 2015
Pros: only the location
Cons: room set up-better access to watching TV improve room service improve HSK service.
Location: great location for travelers for city sight seeing or going to East bay. Convenient to public transportation, excellent shopping.
I was in a Deluxe Queen Room and not sure what was deluxe about it. The bed faced a desk and the Television was on that same wall but facing the front door. No chairs other one desk chair. So watching TV was an overall strain. Room service from Kuletos was a great disappointment: not many choices and children's menu was out of all but 1 choice. Then next day housekeeping straightened up the room and left the dirty dishes with leftover food in the room. I had to call front desk at 5pm and request it be picked up. That in itself, was careless and nasty and would therefore I would not recommend your hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Union Square hotel with great ammenities

Posted Jun 30, 2015
Pros: Location, comfortable room, great hotel staff
Cons: Some sort of microwave somewhere. Doesn't need to be in the room, but access to one would be great (we had leftover Chinese)
Location: Great location. BART was three blocks away, cable cars two. Union Square was a block away.
Great hotel. A little loud, but it is in the city, so not any louder than I expected. Hotel staff was fantastic, Room was very comfortable. Already planning our next stay there. Located very close to Union Square, BART, and the cable cars. Fantastic restaurant as well (Kuleto's). Good bar also.
3 out of 5
by A verified traveler from Seattle

Close to Union Sq. but super small room and smelly

Posted Jun 26, 2015
The carpet really needs some cleaning. It's dirty and smelly. No one seems ever opened the window to let wind in. The room is dark as well. Overall not a good experience except the location.
2 out of 5
by A verified traveler

It'not worth for the price.

Posted Jun 26, 2015
This hotel is not worth for the price but location is really good. I don't recommand this hotel.
2 out of 5
by A verified traveler

bad experinces

Posted Jun 25, 2015
no parking in the hotel,outside the front door smell very strong cigarette and they asking me to park or i will cost me morethan 80 dollars a night, im not even stay in the hotel and they don't want to refund my money...so bad experience in my entire travel history in my life....
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

great location in the middle of everything

Posted Jun 24, 2015
love this boutique hotel - great staff and wonderful location; very clean and comfy