Ratings based on 705 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New york, ny

Solid choice

Posted Mar 30, 2015
Overall, I had a positive experience. The check in process was fast and efficient. The room was clean and the beds were comfortable. My room had very poor sound insulation, which was a minor irritant. Had my neighbors been louder, it would have been a more significant concern. The hotel is well located and the staff was attentive. There is a lively bar scene, which is nice but can lead to slightly disheveled public spaces in the morning. They did a good job of cleaning the public spaces as the day progressed. Again, I had an overall positive experience. With some tweaks, this could be an outstanding hotel. I would stay again.
3 out of 5
by A verified travelerfrom Miami

Tired asset with uneven staff quality

Posted Mar 30, 2015
Pros: The busboy, and the quality of the food (not the service) in the restaurant. Tried reservation at 7:30, told only 7:45 was available, resto was empty
Cons: The valet supervisor should be either demoted or fired for both his attitude and sense of ethics. The room should be updated (leaky battery in radio)
Location: If you like noisy and urban - this is for you. Dining options nearby are populated by downtown professionals. Lunch is extremely busy
Let's start with the arrival. The hotel is located on a busy street, with limited access to a tiny valet access. The access was first blocked by a limo, causing me to wait in double line while said limo moved, only to be replaced by a U-Haul van. I took me getting out of my car and asking him what to do for him to even acknowledge me, only to tell me that in fact, this was the valet access AND CONTINUE TO CHAT WITH THE U HAUL DRIVER WHO WAS BLOCKING THE ACCESS. Enervated, I backed up in order to squeeze in within the tiny space the U Haul truck left, without any aid of the chatty valet guy. This whole time, my 7 years old was waiting with my wife in the car, eager to get into the hotel after a long drive. I backed up and moved forward at least 5 times in order to squeeze in the opening left by the truck, and eventually pulled trough, but not without scratching my car in the process (barricade on the street). When I complained furious about the attitude of the hotel guy on the street (STILL CHATTING at this point with the truck driver), I was told by the valet attendant that they are sorry. The bus boy was extremely helpful and after escorting us to our room, promised to follow up on my complaint. I did in fact get a message later in the day from the valet supervisor (the guy on the street) telling me "he told me not to try to get in (a blatant lie)" and "that if it is a rental, the credit card should cover the damage" - not a word of apology! The room was clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Midst of everything. Close to moscone centers.

Posted Mar 15, 2015
Quiet except for techno music in lobby. Not too loud though. Coffee in lobby in am
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Close to centre of town. Nice place

Posted Mar 2, 2015
Good experience. Would recommend. Stayed there twice in a few weeks. Nice place with a good atmosphere.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2015
I stayed at the W as I was in town for a convention and the location was ideal for ensuring a very short commute as well as convenient location to great places to eat.
3 out of 5
by A verified travelerfrom Helsinki

Only OK vs. the price

Posted Jan 21, 2015
It's a nice hotel but with the price you pay, you expect a lot and that wasn't met. A lot of details that bug me a bit when I pay that much for a room.
5 out of 5
Recommended
for Families
by A verified travelerfrom la paz bcs

Hotel de diseño con mucho ambiente

Posted Jan 13, 2015
Pros: El diseño del lobby, el personal muy eficiente y amable
Cons: Ofrecer cuartos con vista si hay disponibilidad, aunque sea por un extra
Location: Cerca del centro todo caminando
Nos gustó mucho aunque la razón de escogerlo era su cercanía del museo de arte contemporáneo que esta cerrado hasta el 2016 :( pero es moderno, con mucho ambiente en su bar y restaurante, los cuartos divertidos las camas comodisimas, y bien ubicado, el personal muy amable
4 out of 5
Recommended
for Everyone
by A verified travelerfrom la

good place

Posted Jan 12, 2015
great. Hotel. Stay there. Very cool places. Worth the doe.
2 out of 5
by A verified travelerfrom Toronto, Ontario

Centrally located, but disappointed with hotel

Posted Jan 9, 2015
Pros: Location.
Cons: Staff could be more accomodating and hotel overall could use a spruce-up
Location: things to do nearby: museum of modern art, all the great shopping + boutiques are steps away. easy access to trams to reach the piers/waterfront.
We loved the fact that the hotel was centrally located and close to everything -streetcars, subway, etc..Did not find the hotel staff helpful, and found the hotel itself run-down - cramped lobby.
1 out of 5
Recommended
for Families
by minjunfrom Seoul

W? No way. It's horrible hotel ever.

Posted Dec 31, 2014 on Hotels.com
Worst ever!!!