Ratings based on 651 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom n

The place to be when in San Francisco

Posted Dec 10, 2014
The staff here are very professional and make sure to meet the visitors need.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom al

Nice hotel close to down town

Posted Dec 8, 2014
Liked the hotel, friendly staff. Enjoyed my vication
1 out of 5
by A verified travelerfrom Trier

Don't ever go to this hotel

Posted Dec 5, 2014
When we booked in July all websites boasted a beautiful pool- unfortunately, no pool at all! No compensation for lack of pool either. Hotel portrayed as modern & trendy. Bath very old school. Same non- working faucets as my parents( I am 60!). Otherwise everything cheap and tacky.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Half Moon Bay

Fantastic San Francisco location.

Posted Dec 1, 2014
Loved this cool and modern hotel. I've been to the Bliss spa many times, but never stayed at the hotel before. We absolutely loved our stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Very nice modern hotel in SF

Posted Nov 29, 2014
Great ambiance and clean room. Can be a little noisy but overall very worth the price.
5 out of 5
Recommended
for Couples
by A verified travelerfrom SF Bay Area

Trendy hotel, great location

Posted Nov 14, 2014
Pros: The bed! Super comfy.
My husband and I have stayed here several times and each time we are guaranteed a clean, nice room with a very comfortable bed. The staff is always very courteous and the bar is the coolest!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Toronto, Ontario

Very nice hotel... close to shopping and downtown

Posted Oct 22, 2014
Pros: modern decor, clean, great staff, great location
Cons: Free wifi. All hotels should get rid of the mini bars and provide guests with a empty fridge.
Location: Close to downtown... walking distance to shopping, food entertainment.
Exactly what I expected. Great experience. I felt that the staff wanted our stay to be a great one. Prompt, efficient, ready to help. Nice lounge and lobby.
3 out of 5
by A verified travelerfrom z

It's a party room but not really good for family

Posted Oct 13, 2014
Me and my husband stay at W hotel for two nights and I have a female emergency and they didn't have the product at the room and it was really late at night. And the phone in my room was not working. My husband had a hackthon going on for two days and three nights. So I was alone. There are too much alcohol in the room but no family supply. I feel I don't want to stay in this hotel anymore.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

Beautiful hotel!

Posted Sep 30, 2014
Pros: I like that every possible device charger is available in the room!
Cons: Can't think of a thing.
Location: Close to BART, AT&T Park, and Union Square. Lots of shopping and dining close by.
We were just in town one night for the last Giants game. We were treated well, the room was comfy, the food at Trace was good, and the bar was fun. We were especially impressed with the concierge service - one of the reasons I love the Starwood Hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful and convenient hotel

Posted Sep 17, 2014
Had a weekend getaway for 3 days and had an amazing experience with the hotel. The bench in the Spectacular room is very comfortable and a great idea. Location is great for shopping and a Giants game.