Ratings based on 559 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful and convenient hotel

Posted Sep 17, 2014
Had a weekend getaway for 3 days and had an amazing experience with the hotel. The bench in the Spectacular room is very comfortable and a great idea. Location is great for shopping and a Giants game.
2 out of 5
by A verified traveler from Dallas, TX

I wouldn't stay again...

Posted Sep 10, 2014
Pros: The cookies from room service and the coffee.
Cons: The cleanliness of the lobby bathroom. Someone to open the door. All the other hotels had one.
Location: Wasn't the best location, didn't do much near the hotel.
There was never a doorman to open a door. We had to lug our bags in ourselves. We used the lobby restroom after breakfast on a Monday morning and it was covered in vomit from the night before and smelled like it. The front desk did apologize and when I got an email from the manager asking for any feedback or concerns I emailed him. I gave him a week to respond and never received one. My coworker's daughter happened to check in to the W that same weekend and when she saw her tiny room immediately checked out and went to another hotel in the area. I wish I would have had that option because I would have been out of there. We had to wait 15 minutes to get a drink on a not busy night at the bar too!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but strange decor.

Posted Sep 9, 2014
Coffee was out in the lobby in the morning so I let them know. Instead of making more they just put it away. For a $300 a night room a free cup of coffee isn't a lot to ask for. Especially since there isn't a coffee maker in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to the convention center

Posted Sep 7, 2014
The experience was wonderful, I would stay in this hotel again
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice trendy hotel great location

Posted Sep 6, 2014
Trendy hotel for trendy guests. Centrally located and easy to reach from 3rd street exit. Very friendly and helpful staff. Car parking expensive
5 out of 5
Recommended
for Everyone
by A verified traveler from savannah,ga

Cleanness part of san Fransico

Posted Sep 2, 2014
Staff bent over backwards to make our stay and experience exceptional .
5 out of 5
Recommended
for Everyone
by A verified traveler from W

W hotel downtown

Posted Sep 2, 2014
The staff were excellent and very accommodating for my needs. I had to change rooms and they included a breakfast voucher and free internet. The room and experience were too notch.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Nice happening hotel!

Posted Aug 25, 2014
Great location and happening place too. Room is very nice as well as the entire hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Vancouver

W hotel DT San Fran

Posted Aug 18, 2014
Very enjoyable, clean, modern, organic food available as well
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Smaller than expected for the price. They couldn't get us the room we booked on expedia ( king room). They have us a dual full instead.