Ratings based on 581 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom SF Bay Area

Trendy hotel, great location

Posted Nov 14, 2014
Pros: The bed! Super comfy.
My husband and I have stayed here several times and each time we are guaranteed a clean, nice room with a very comfortable bed. The staff is always very courteous and the bar is the coolest!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Toronto, Ontario

Very nice hotel... close to shopping and downtown

Posted Oct 22, 2014
Pros: modern decor, clean, great staff, great location
Cons: Free wifi. All hotels should get rid of the mini bars and provide guests with a empty fridge.
Location: Close to downtown... walking distance to shopping, food entertainment.
Exactly what I expected. Great experience. I felt that the staff wanted our stay to be a great one. Prompt, efficient, ready to help. Nice lounge and lobby.
3 out of 5
by A verified travelerfrom z

It's a party room but not really good for family

Posted Oct 13, 2014
Me and my husband stay at W hotel for two nights and I have a female emergency and they didn't have the product at the room and it was really late at night. And the phone in my room was not working. My husband had a hackthon going on for two days and three nights. So I was alone. There are too much alcohol in the room but no family supply. I feel I don't want to stay in this hotel anymore.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

Beautiful hotel!

Posted Sep 30, 2014
Pros: I like that every possible device charger is available in the room!
Cons: Can't think of a thing.
Location: Close to BART, AT&T Park, and Union Square. Lots of shopping and dining close by.
We were just in town one night for the last Giants game. We were treated well, the room was comfy, the food at Trace was good, and the bar was fun. We were especially impressed with the concierge service - one of the reasons I love the Starwood Hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful and convenient hotel

Posted Sep 17, 2014
Had a weekend getaway for 3 days and had an amazing experience with the hotel. The bench in the Spectacular room is very comfortable and a great idea. Location is great for shopping and a Giants game.
2 out of 5
by A verified travelerfrom Dallas, TX

I wouldn't stay again...

Posted Sep 10, 2014
Pros: The cookies from room service and the coffee.
Cons: The cleanliness of the lobby bathroom. Someone to open the door. All the other hotels had one.
Location: Wasn't the best location, didn't do much near the hotel.
There was never a doorman to open a door. We had to lug our bags in ourselves. We used the lobby restroom after breakfast on a Monday morning and it was covered in vomit from the night before and smelled like it. The front desk did apologize and when I got an email from the manager asking for any feedback or concerns I emailed him. I gave him a week to respond and never received one. My coworker's daughter happened to check in to the W that same weekend and when she saw her tiny room immediately checked out and went to another hotel in the area. I wish I would have had that option because I would have been out of there. We had to wait 15 minutes to get a drink on a not busy night at the bar too!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but strange decor.

Posted Sep 9, 2014
Coffee was out in the lobby in the morning so I let them know. Instead of making more they just put it away. For a $300 a night room a free cup of coffee isn't a lot to ask for. Especially since there isn't a coffee maker in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to the convention center

Posted Sep 7, 2014
The experience was wonderful, I would stay in this hotel again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice trendy hotel great location

Posted Sep 6, 2014
Trendy hotel for trendy guests. Centrally located and easy to reach from 3rd street exit. Very friendly and helpful staff. Car parking expensive
5 out of 5
Recommended
for Everyone
by A verified travelerfrom savannah,ga

Cleanness part of san Fransico

Posted Sep 2, 2014
Staff bent over backwards to make our stay and experience exceptional .