Exterior

Reviews of White Swan Inn

3.5 out of 5
White Swan Inn
845 Bush St, San Francisco, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 672 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Gary, Yakima

Liked: Cleanliness, staff & service, property conditions & facilities
Our only complaint is the loud restaurant patio on the back side of the hotel. Our room was on the back side also and it was very loud until the restaurant patrons left around 10pm. Then it was very loud again as the restaurant employees yelled and laughed while very loudly moving and banging the patio furniture around, dumping ice, and jostling dishes and glassware. Hotel was quaint and great. Would stay there again but request a room not on the back side.
Stayed 5 nights in Mar 2024
Response from Cristy on Apr 5, 2024
Dear Gary,Thank you for sharing your experience with us. We sincerely apologize for the disturbance caused by the noise from the restaurant next door during your stay. Your feedback is invaluable to us, and we will certainly take it into consideration to improve our guests' experience in the future. Rest assured that we will also address this issue with the restaurant next door. We're delighted to hear that you found the hotel quaint and enjoyable otherwise. Please do not hesitate to let us know your room preferences for your next stay, and we'll ensure you have a peaceful and comfortable experience. We look forward to welcoming you back soon.Very truly yours,

10/10 Excellent

Bevin

Stayed 1 night in Apr 2024

10/10 Excellent

Hazel

Traveled with group
Liked: Staff & service, property conditions & facilities
Great boutique hotel, would definitely stay here again
Stayed 4 nights in Mar 2024
Response from Cristy on Mar 27, 2024
Dear Hazel,Thank you for choosing the White Swan Inn! We hope to see you again soon. Safe travels. Warmest regards,

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ah-mazing cute boutique hotel. It’s like someone’s eccentric billionaire aunt wanted to run an eclectic little hotel. A little noisy due to the next door restaurant, but it’s nice ambient noise, and they close at 10.
Stayed 3 nights in Mar 2024
Response from Cristy on Mar 27, 2024
Dear David,Thank you for choosing the White Swan Inn and for your feedback! We're delighted to hear that you enjoyed our amazing and cute boutique hotel in the heart of the city. Please do not hesitate to reach out if you have any questions or special requests. Have a lovely day and a safe travel! Warmest regards,

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was travelling with my 15 year old son. From the moment we arrived we were warmly welcomed. This Inn is all charm! The service was exceptional. The property as advertised. We felt safe the whole time. The breakfast was delicious and freshly made. Most comfortable bed ever! Valet parking is a must if you have a vehicle. The dinner recommendation of John’s Grill was incredible. Will definitely return and recommend HIGHLY!
Stayed 1 night in Mar 2024
Response from Cristy on Mar 27, 2024
Dear Allison,Thank you so much for choosing the White Swan Inn! We look forward to welcoming you back soon. Please feel free to reach out if you have any questions or special requests. Safe travels! Best regards,

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cristy on Mar 27, 2024
Hello Lindsay,Thank you for choosing the White Swan Inn! We hope to see you again soon. Safe travels!Best regards,

8/10 Good

rachel

Liked: Cleanliness, amenities, property conditions & facilities
Overall nice place, would prefer not to be on the first floor.
Stayed 1 night in Mar 2024
Response from Cristy on Mar 3, 2024
Dear Rachel,Thank you for your feedback! We're glad to hear that you found our place to be nice overall. Your preference regarding the floor is duly noted, and we'll do our best to accommodate your request in the future. If there's anything else we can do to enhance your experience during your next visit, please feel free to let us know. We appreciate your patronage and look forward to welcoming you back soon!Best regards,

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, spacious rooms, good location. Great value.
Stayed 3 nights in Feb 2024
Response from Cristy on Feb 26, 2024
Dear Lynn,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing excellent service, and we're delighted to hear that you found our staff friendly and accommodating. It's also wonderful to hear that you found our rooms spacious and enjoyed our convenient location. We strive to offer great value to all our guests, and we're glad to know that you found your experience to be just that. We hope to have the pleasure of welcoming you back again soon!Best regards,White Swan Inn, San Francisco

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place it self is beautiful and unique!! The staff was super kind and helpful! We really enjoyed our stay and enjoyed how close it is nearby to popular place.
Stayed 1 night in Dec 2023
Response from Cristy on Jan 29, 2024
Dear Angelica,Thank you for choosing the White Swan Inn! We're delighted to hear that you enjoyed our lovely hotel with super kind and helpful staff. We're also pleased that you appreciated our great location with lots of popular places. Please do not hesitate to reach out if you have any questions or concerns. Have a wonderful day and safe travels!Warm regards,White Swan Inn

6/10 Okay

lori

Liked: Cleanliness, staff & service, room comfort
Greatest staff
Stayed 2 nights in Jan 2024
Response from Cristy on Jan 24, 2024
Dear Lori,Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. Our team is dedicated to providing exceptional service, and it's always rewarding to receive such positive feedback. If you have any specific shout-outs or if there's anything else you'd like to share about your visit, we'd love to hear it! Safe travels.Best regards,

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn is just charming, located in historical building in safe part of San Francisco. The staff is very friendly and helpful. We enjoyed daily wine and cheese reception with other travelers. It was nice to unwind after day of sightseeing of this wonderful city. Special kudos to the houskeeping. Our room and all common areas were spotless clean.
Stayed 6 nights in Jan 2024
Response from Cristy on Jan 23, 2024
Dear Anna,Thank you so much for taking the time to share your wonderful experience at the White Swan Inn! We are thrilled to hear that you found our charming hotel, located in a safe part of San Francisco, to your liking. It's delightful to know that our staff made your stay even more enjoyable with their friendliness and helpfulness.We're pleased that you took advantage of our daily wine and cheese reception, providing a perfect opportunity to unwind and connect with fellow travelers after a day of sightseeing in this wonderful city. Special kudos to our housekeeping team for maintaining spotless cleanliness in both your room and all common areas. It's our goal to provide a comfortable and memorable stay, and we're delighted that we could contribute to your positive experience.We look forward to welcoming you back in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Shelly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff feels like family. We really enjoyed the wine options during check in and happy hour. The company was great and the music playing overhead was on point. We look forward to visiting again soon.
Stayed 1 night in Jan 2024
Response from Cristy on Jan 8, 2024
Hello Shelly,Thank you so much for choosing us and for your wonderful review! We're delighted to hear that you enjoyed your stay with us, the welcoming and friendly staff, lovely wine and nibbles, and the great music. Please feel free to reach out if you have any questions or need further assistance. Thank you and have a safe travel! Best regards,White Swan Inn

10/10 Excellent

Sharon

Stayed 6 nights in Dec 2023
Response from Cristy on Jan 12, 2024
Hello Sharon,Thank you for choosing the White Swan Inn and for your review! Please feel free to reach out if you have any questions or need further assistance. Wishing you a safe travel! Warmest regards,

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love
We loved staying here and will definitely be back when we're in the area!
Stayed 1 night in Jan 2024
Response from Cristy on Jan 8, 2024
Hello Autumn,Thank you so much for staying with us and for such a wonderful feedback! We hope to see you again in the future. Safe travels!Warm regards,White Swan Inn

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cristy on Jan 8, 2024
Hello Ana,Thank you for a great feedback! See you again soon. Best regards,White Swan Inn

10/10 Excellent

Paula, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Cristy on Jan 1, 2024
Hello Paula,Thank you for staying with us and for giving us a 5-star rating! We hope to see you again soon! Safe travels.Best regards,White Swan Inn, San Francisco

10/10 Excellent

Eryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous charming wonderful location
Wanted to be walkable to both Grace Cathedral, and glide Memorial, and to be part of the city union Square area to do some shopping with a friend and it was perfect to stay at the white swan inn. The place is utterly charming every single staff member, so warm and friendly and helpful. If you’re looking for really upscale, five star kind of place this might not be for you. It’s a little more of an in but I just loved it and so did the friend I was staying with the tea room the library it’s just really really charming, and it was incredibly quiet for being in the heart of San Francisco. We had rooms facing the back And both of us are light sleepers and it was no problem thank you white swan for a beautiful Christmas
Stayed 2 nights in Dec 2023
Response from Cristy on Jan 1, 2024
Greetings Eryn,We are genuinely delighted to hear about your wonderful experience at the White Swan Inn! Your preference for proximity to Grace Cathedral, Glide Memorial, and the vibrant Union Square for shopping aligns perfectly with the charm of our location.Thank you so much for your kind words about our place and our dedicated staff. We take pride in creating a warm, friendly, and helpful environment for our guests, and it warms our hearts to know that you and your friend felt the charm of the tea room and library.Your understanding that we may not be a luxurious, five-star establishment, but rather an inn with its own unique charm, is greatly appreciated. We are thrilled that you loved your stay, and the fact that it was incredibly quiet despite being in the heart of San Francisco adds to our joy.We're particularly pleased to hear that our accommodations met the needs of light sleepers like yourselves. It's our goal to ensure each guest has a peaceful and enjoyable stay.Thank you for choosing the White Swan Inn for your Christmas celebration. We look forward to the pleasure of welcoming you back in the future!Warmly,White Swan Inn, San Francisco

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful inn! Everyone is very nice. The food is simple and delicious. I loved having a fireplace in my room. The old elevator was so cool!
Stayed 5 nights in Dec 2023
Response from Cristy on Dec 26, 2023
Hi Kelsey,Thank you so much for choosing the White Swan Inn and for your feedback! We're glad to hear that you loved our beautiful inn, very nice and helpful staff, delicious breakfast, the cozy fireplace in the room, and our vintage elevator. We're also pleased to know that you had a wonderful experience with us! We look forward to welcoming you back in the future. Have a lovely day and a safe travel! Best regards,White Swan Inn, San Francisco

10/10 Excellent

Kevin Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Cristy on Dec 26, 2023
Dear Kevin,Thank you so much for staying with us and for your feedback! We can't wait to see you again soon. Safe travels!Best regards,White Swan Inn

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Cristy on Dec 26, 2023
Greetings,Thank you so much for staying with us. Have a wonderful day and a safe travel! Warmly,White Swan Inn

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old Inn is very charming. Rooms well appointed and large. Complementary breakfast is ok and the complementary wine and cheese hour in the afternoon is very nice.
Stayed 2 nights in Dec 2023
Response from Cristy on Dec 26, 2023
Dear Robert,Thank you so much for choosing us and for your kind words! We're delighted to hear that you enjoyed our spacious guest room, breakfast, as well as our wine and nibbles. We look forward to welcoming you back soon. Have a lovely day and wishing you a safe travel!Warmest regards,

10/10 Excellent

Marilen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Cristy on Dec 26, 2023
Dear Marilen,Thank you so much for staying with us and for your feedback! We hope to see you again soon. Have a lovely day and a safe travel.Warmly,

10/10 Excellent

Regina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I loved the hotel. The room was amazing and its conveniently located.
Stayed 1 night in Dec 2023
Response from Cristy on Dec 26, 2023
Dear Regina,Thank you so much for choosing the White Swan Inn and for your feedback! We look forward to welcoming you back in the future. Wishing you a safe travel! Best regards,White Swan Inn, San Francisco

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Plenty of dinning options. Union Square is 3 blocks away. Bed was comfortable.
Stayed 2 nights in Dec 2023
Response from Cristy on Dec 26, 2023
Dear Sarah,Thank you for choosing the White Swan Inn and for your feedback. We hope to see you again soon! Safe travels.Best regards,

10/10 Excellent

Wallis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, the room was such a great size and loved the vibe of the place! The breakfast and wine and cheese were so good as well honestly such a cool added bonus!!! One of the best hotels I’ve stayed at! Definitely recommend!!
Stayed 4 nights in Nov 2023
Response from Cristy Flores on Nov 29, 2023
Greetings Wallis,Thank you so much for choosing the White Swan Inn and for such a great feedback! We're delighted to hear that you loved your stay with us, including our perfect location in the heart of the city, the cozy and spacious room, the charming ambiance, as well as the complimentary breakfast and wine and nibbles. We appreciate your comments and for recommending us to other travelers. Please feel free to reach out to us directly if you have any questions or concerns. We look forward to welcoming you back in the future. Have a great day and a safe travel! Warmest regards,White Swan Inn, San Francisco

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, comfortable and very enjoyable. Great service
Stayed 2 nights in Nov 2023
Response from Cristy on Nov 17, 2023
Dear Paul,Thank you for choosing the White Swan Inn and for your feedback. We hope to see you again soon. Safe travels!Best regards,White Swan Inn

10/10 Excellent

Philip, PHILADELPHIA

Stayed 1 night in Nov 2023
Response from Cristy on Nov 17, 2023
Hi Philip,Thank you for staying with us and for your feedback. Please do not hesitate to reach out to us directly if you have any questions or concerns. Wishing you a safe travel! Warm regards,White Swan Inn

10/10 Excellent

Thomas, petaluma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay because it is very welcoming and the staff are like family, having worked there for quite some time. The location is great for exploring the wonderful city of San Francisco.
Stayed 3 nights in Nov 2023
Response from Cristy Flores on Nov 11, 2023
Dear Thomas,Warmest greetings from the White Swan Inn!We extend our heartfelt gratitude for choosing our inn and for sharing your feedback. It brings us immense joy to learn that your overall experience was delightful, particularly with the warm welcome extended by our dedicated staff and the excellent location nestled in the heart of the city.Your kind words inspire us to continue providing exceptional hospitality, and we eagerly anticipate the pleasure of hosting you again in the near future. Wishing you many more wonderful journeys and delightful experiences.Have a lovely day and safe travels!Warmest regards,White Swan Inn, San Francisco

10/10 Excellent

Jan

Stayed 1 night in Oct 2023
Response from Cristy on Nov 17, 2023
Greetings Jan,Thank you for choosing our hotel and for giving us a 5-star rating! We're excited to see you again in the future. Have a lovely day and a safe travel!Warm regards,White Swan Inn

2/10 Terrible

Jeremy

Stayed 2 nights in Oct 2023
Response from Cristy Flores on Oct 19, 2023
Dear Jeremy,We want to express our gratitude for choosing the White Swan Inn and for taking the time to provide feedback. We sincerely apologize for the inconvenience caused by the toilet issue in your room. Your comfort is our priority, and we would like to know if there's anything we can do to enhance your stay.We understand the importance of your feedback in helping us improve our service, and we genuinely value your input. We regret any disruption this may have caused to your experience and hope you'll consider giving us another opportunity to make it right.Please don't hesitate to reach out with any additional concerns or requests. We look forward to the chance to better serve you in the future.Warm regards,White Swan Inn, San Francisco

10/10 Excellent

Sylvia, Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with clean bathroom and comfortable bed (my top requirements)! Would stay again and recommend.
Stayed 2 nights in Oct 2023
Response from Cristy Flores on Oct 19, 2023
Hello Sylvia,Thank you so much for choosing the White Swan Inn and for your feedback! We're very happy to hear that you enjoyed your stay with us. Please feel free to reach out if you have any inquiries. We look forward to welcoming you back in the near future. Have a lovely day and a safe travel!Best regards,White Swan Inn, San Francisco

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A dream of a hotel, especially for anyone who hates cookie cutter corporate chains! English country inn with unexpected rock & roll elements, in a wonderfully convenient, safe neighborhood with interesting things all around. The complimentary wine & snacks in the lounge were a perfect treat after my flight and the rooms were charming but luxurious. I can't wait to stay for more than one night (and bring my husband) next time!
Stayed 1 night in Oct 2023
Response from Cristy on Oct 13, 2023
Greetings Rachel,Thank you so much for staying with us and for your feedback! We're delighted to hear that you enjoyed your overall experience at the White Swan Inn. We always aim to provide exceptional service to our guests. We're glad we were able to meet your expectations. Please do not hesitate to reach out if you have any questions or special request. We hope to see you again soon. Have a lovely day and a safe travel!Warmly,White Swan Inn

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Cristy on Sep 28, 2023
Hi Christopher,Thank you so much for staying with us! We hope to see you again soon. Have a lovely day and a safe travel! Best regards,White Swan Inn

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful courteous staff, thoughtfully decorated space with charming details. Felt welcome and safe on day one and slept like a rock. Beautiful neighborhood with plenty of great restaurants and bars; a short walk, cable car or bus ride away from the best tourist attractions. Also - great for sipping some wine or tea, just resting and reading a good book by the fire.
Stayed 7 nights in Sep 2023
Response from Cristy on Sep 24, 2023
Greetings Holly,Thank you so much for choosing the White Swan Inn and for your feedback! We're thrilled to hear that your overall experience with us was great! Please do not hesitate to inform us directly if you may need us to assist you in any way. We look forward to welcoming you back when you return to San Francisco in the future. Have a lovely day and a safe travel. Warmly,White Swan Inn, San Francisco

8/10 Good

WILLIAM, buffalo

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very pleasant stay this week at the White Swan Inn. My room was large, the bed comfortable and since I was on the back side of the building there was less city noise. The staff were welcoming and helpful, each one. The breakfast and daily wine/nibbles downstairs were nice. There was no “resort fee” as with many downtown hotels and was one reason I considered this hotel. This is a very well kept, well restored historic property. The walls are thin enough that you can hear guests in the next room so be aware of that. There’s no air conditioning but that’s rarely needed in SF. There are several good restaurants and bars within a block or two. The location is better, seemed safer, than other blocks closer to Market but downtown SF has a huge, distressing problem of homelessness that we shouldn’t look away from. But back to the hotel itself: I would stay here again.
Response from Cristy on Sep 16, 2023
Hello William,Thank you so much for choosing the White Swan Inn and for your feedback! We're very happy to hear that you enjoyed our spacious room, comfy bed, welcoming and helpful staff, complimentary breakfast and wine hour, well-maintained hotel, great location, and several restaurants nearby. San Francisco typically experiences chilly weather - a portable fan is also available in your room if it's warm. The city is making every effort to address the homelessness problem. We appreciate you for your concerns. We hope to see you again soon. Thank you and have a wonderful day!Warmest regards,Cristy FloresWhite Swan Inn, San Francisco

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quaint and the pictures are an accurate reflection of this very old hotel. Breakfast is very good and the nightly wine and nibbles is a very classy touch!
Stayed 5 nights in Sep 2023
Response from Cristy on Sep 16, 2023
Hello Stacey,Thank you so much for your feedback! We hope to see you again soon. Have a lovely day and a safe travel!Best regards,White Swan Inn

10/10 Excellent

Jian hua

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quite.
Stayed 3 nights in Aug 2023
Response from Cristy on Sep 1, 2023
Greetings Jian hua,Thank you so much for choosing the White Swan Inn and for your feedback! Please do not hesitate to reach out to us directly if you may need us to assist you in any way. We hope to see you again soon. Have a lovely day and a safe travel.Best regards,White Swan Inn

4/10 Poor

Suzanne

Liked: Staff & service
Disliked: Cleanliness
The bed was horrible! It's not a queen as listed but a full. So soft that we kept rolling into the middle! Not a good bed and they should replace the mattresses!
Stayed 2 nights in Aug 2023
Response from Cristy on Aug 25, 2023
Hello Suzanne,Thank you for choosing the White Swan Inn and for your feedback. We sincerely apologize if we were not able to meet your expectations during your stay with us. All of the mattresses in our rooms are brand new, and the bed in your room is a queen size. Your comments have been noted, and rest assured that we will make a great improvement. If there is anything we can do to help you feel better, kindly let us know. If you need our help in any manner, please get in touch with us directly. Enjoy your day and travel safely!Warm regards,White Swan Inn, San Francisco

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Great and very friendly service
Stayed 2 nights in Aug 2023
Response from Cristy on Aug 16, 2023
Hi Nathan,Thank you so much for choosing to stay at the White Swan Inn! We hope to see you again soon. Safe travels! Warmly,White Swan Inn

4/10 Poor

Gabriela

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Never again
I booked a room for 3 people. When we got there, all we had was a queen bed. There was no sofa bed.I asked the frontdesk clerk for help with this issue, he said they were all booked. I told them I will move to another hotel and they saud I will be charged for the 2nd night. After a while, this young asian man who looked annoyed by our problem, directed us to speak with the manager. Later, this young lady, very eager to help and understanding of our situation moved us to a king size bed with sofa bed bedroom. To our surprise, the bedroom was on top of a restaurant outdoor seating area. The noise was incredible up to 10pm. After that, you can still hear the noise of waiters removing dishes, moving chairs, etc. The old windows did not close sealed, so the cold air kept coming in and the noise too. The breakfast consists of one pastrie or two. 4 cereals, oatmeal, boiled eggs, yogurt and bread. No deli meat, no cheeses. I payed 70%more than the Intercontinental hotel around the corner, and got three terrible nights of sleep, a lousy breakfast. Look at the mattress of the sofa bed in the attached photos.
Stayed 3 nights in Jul 2023
Response from Cristy Flores, Director of Operations on Jul 30, 2023
Hello Gabriela,Thank you for choosing to stay with us at White Swan Inn. We're incredibly sorry for all the inconvenience during your stay with us. Honestly, we didn't know that the sofa bed in your room was broken - we could've moved you to a different room or put a rollaway bed instead. We have addressed the sofa bed issue to our team and rest assured that we will take care of it. Thank you for bringing this to our attention. With regards to the noise from the restaurant, we have quieter rooms on the upper floor. For your next visits, we suggest that you add a note on your reservation prior to your arrival (to have a quiet room/away from noise). Our breakfast includes muffins, breads, cereals, hard boiled eggs, oatmeal, vanilla and strawberry yogurts, bananas, oranges, apples, pears, orange juice, hot chocolate, coffee, tea, and milk. We appreciate your feedback concerning our breakfast selection. We will do our best to make a great improvement. Please accept our sincerest apologies for all the inconvenience. We hope that you'll give us another chance. I will be messaging you directly. Thank you. Sincerely,White Swan Inn, San Francisco

10/10 Excellent

LaTrisha

Stayed 4 nights in Jul 2023
Response from Cristy on Aug 16, 2023
Hello LaTrisha,Thank you so much for staying with us at the White Swan Inn! Please feel free to reach out to us directly if you have any questions or concerns. Thank you and have a lovely day!Best regards,White Swan Inn

10/10 Excellent

Marjorie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Adorable inn! Great breakfast and very walkable to all the fun attractions.
Stayed 4 nights in Jul 2023
Response from Cristy on Jul 22, 2023
Dear Marjorie,Thank you so much for choosing to stay at White Swan Inn and for your feedback! Please do not hesitate to reach out to us if you may need us to assist you in any way. Have a wonderful day and a safe trip!Best regards,White Swan Inn, San Francisco

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great overnight stay at the White Swan Inn. Older but small, clean, and very charming. Even had outdoor spaces! Cocktail hour wine & nibbles and the fabulous breakfast were both served in the comfy and cozy common areas. Staff was friendly, bed super comfortable. I will return!
Stayed 1 night in Jul 2023
Response from Cristy on Jul 20, 2023
Hi Mary,Thank you so much for choosing the White Swan Inn and for your feedback! We're very happy we were able to meet/exceed your expectations during your stay with us. Please do not hesitate to reach out to us directly if you have any questions or concerns. Have a lovely day and a safe trip!Best regards,White Swan Inn, San Francisco

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and adorable property.
Stayed 4 nights in Jul 2023
Response from Cristy on Jul 19, 2023
Greetings Erin,Thank you so much for staying with us and for your feedback! We hope to see you again soon. Have a safe trip!Best regards,White Swan Inn

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best checkin experience
Arrived late staff was fantastic
Stayed 1 night in Jul 2023
Response from Cristy on Jul 13, 2023
Greetings,Thank you so much for choosing to stay with us! Please let us know if you may need us to assist you in any way. Have a lovely day and safe travels.Best regards,White Swan Inn, San Francisco

10/10 Excellent

dea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was absolutely perfect. It was friendly, clean, convenient and charming beyond expectations!
Stayed 3 nights in Jul 2023
Response from Cristy on Jul 12, 2023
Hello Dea,Thank you so much for choosing the White Swan Inn and for your feedback! We're glad we were able to meet/exceed your expectations during your stay with us. Please do not hesitate to reach out to us directly if you may need us to assist you in any way. We hope to see you again soon. Have a great day and a safe travel!Best regards,White Swan Inn, San Francisco

10/10 Excellent

Lisa

Stayed 3 nights in Jul 2023
Response from Cristy on Jul 26, 2023
Hello Lisa,Thank you so much for choosing us. We hope to see you again soon. Have a great day! Best regards,White Swan Inn

8/10 Good

Jia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A well-kept hotel/inn that has its old world charm. While the facility isn’t new, the bed and the pillows are super comfortable. You can tell that a lot of care is put into the upkeep of this place. Nothing fancy but quaint and cozy.
Stayed 1 night in Jun 2023
Response from Cristy on Jul 1, 2023
Greetings Jia,Thank you for choosing the White Swan Inn and for your feedback. We're glad to hear that you enjoyed our hotel located in the heart of the city. We always make sure to deliver great experience to our guests. Please do not hesitate to reach out to us directly if you may need us to assist you in any way. Have a wonderful day and a safe travel!Best regards,White Swan Inn, San Francisco

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Im sure This inn would be better fit in a quaint town somewhere in the English country side. But the fact that its sits on the somewhat busy bush street of bustling San Francisco is a refreshing breath of hospitality in the big city. The delicious breakfast, cozy fireplace,and happy hour only add to the warmth of this hotel. Not to mention the amazing and welcoming staff. I immediately felt at home in my room with the perfectly stocked mini fridge and spacious bed inviting me in after a long and tiring day of travel. And all of this in addition to the amazing location, delicious restaurants for all styles and palates adorning the surrounding streets. And amazing shopping just a short uber, cab, or walk away. I can only say good things about this hotel, bursting with personality, and life, i say the white swan inn is a must stay!
Stayed 3 nights in Jun 2023
Response from Cristy on Jun 28, 2023
Dear Heidi,Thank you so much for choosing to stay at the White Swan Inn and for giving us a 5 star rating! We're thrilled to hear that you enjoyed your experience in our lovely European-style hotel in the heart of the city, including our complimentary amenities. For your future bookings, please do not hesitate to reach out to us directly if you have any questions or special requests. We look forward to welcoming you back soon. Have a great day and a safe travel!Best regards,White Swan Inn, San Francisco

6/10 Okay

Trudyth

Traveled with family
Liked: Cleanliness, staff & service
Room was adequate; however, breakfasts were not. If you were not there by 8:30am, they were out of things, including silverware.
Stayed 5 nights in Jun 2023
Response from Cristy on Jun 25, 2023
Dear Trudyth,Thank you for choosing the White Swan Inn and for your feedback. Our sincerest apologies for the inconvenience during your stay with us. We always make sure to deliver exceptional service to our guests. Your feedback is very important to us. We will give our best to make a great improvement. Please do not hesitate to contact us directly if you may need us to assist you in any way. We hope you'll give us another chance to make things right. Have a great day and a safe journey!Best regards,White Swan Inn, San Francisco