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Reviews of Elite Inn

2 out of 5
Elite Inn
116 Turk Street, San Francisco, CA

Reviews

5.8
Rating 10 - Excellent. 7 out of 42 reviews" "
Rating 8 - Good. 13 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 5 out of 42 reviews" "
Rating 2 - Terrible. 14 out of 42 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Mareh

Disliked: Cleanliness, staff & service
The neighborhood is really bad
Stayed 1 night in Mar 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Maria Amparo

Business traveler
Liked: Property conditions & facilities, room comfort
It looks like in America the ground floor is also the 1st floor (1st floor in Europe is the floor above the ground floor) therefore there was a confusion as there is a lot of steps to get there as the roof is too high looks like you are trying to get in the 2nd floor. Nice staff . They wait for me as I have an incidence with my flight which was delayed. I am grateful for that. Microwave and fridge in the room which it is a bonus.
Stayed 5 nights in Nov 2023
Response from Lisa on Nov 9, 2023
Hello,We are glad you enjoyed your stay.Thank You

10/10 Excellent

Iris

Nice experience
Stayed 3 nights in Nov 2023
Response from Lisa on Nov 9, 2023
Hello, Thank You we are glad you liked your stay.

2/10 Terrible

Robert

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 8, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Karli

Traveled with partner
Disliked: Amenities, property conditions & facilities
Bed was so incredibly dirty. We left and took a $100 Uber home just to not sleep there
Stayed 1 night in Oct 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, sparse, plain but nice. Very comfortable bed. Clean bathroom and shower. Quiet. Nice staff. Very high depoait but negotiable. Neighborhood is sketchy but not dangerous.
Stayed 1 night in Sep 2023
Response from Lisa on Sep 26, 2023
Hello,Thank you for staying with us we are glad you liked your stay here at the Elite Inn.Thank You

10/10 Excellent

Camila

Liked: Cleanliness, staff & service
Super comfy
Stayed 2 nights in May 2023
Response from Alisha on May 24, 2023
Hello, We are glad you enjoyed your stay. Thank you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to public transportation. Affordable.
Stayed 1 night in Apr 2023
Response from Lisa on Apr 26, 2023
Hello David,We are glad you enjoyed your stay. It was a pleasure meeting you and hope in the future you can visit us again.Thank You

2/10 Terrible

Young,

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not advertised well for its actual location....within the Trans district of San Francisco. Not conducive to single females of older individuals. No elevator made it difficult to get to room 25 steps up especially for a disabled individual like myself. Room on street side was very noisy and the windows by the fire escape would not lock properly making it unsafe and unsecure. 20 rooms for 2 toilets and showers were not enough privacy for short term elderly travelers. No functioning coffee or potable water fountain. Overall, the worst place that I have stayed in period! I would rather spend money and get a decent place in SF next time. This was definitely a turn off for visiting the city.
Stayed 2 nights in Apr 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Customer Care Team on Feb 28, 2023
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.Best Regards,Customer Care Team

2/10 Terrible

Kazu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They said Parking include but They don’t have parking spot I paid $41over night parking Also hotel fee very expensive With out bathrooms Inside room I need refund my parking fee Thank you
Stayed 1 night in Dec 2022
Response from Alisha on Dec 9, 2022
Hi SirWe are sorry for the confusion but we do not offer parking on the website it says parking nearby or street parking only.We are sorry for the inconvenience it caused you but we cannot give you a refund for parking.Thank you

8/10 Good

Justin, San Francisco, CA

Business traveler
Liked: Cleanliness, property conditions & facilities
The decorations in the room were nice and the bed was comfortable. There is a flight of stairs before the check-in, which is not ideal for a large amount of luggage. There is a locked gate on the outside of the building, so it felt safe.
Stayed 1 night in Aug 2020
Response from Guest Experience Team on Aug 31, 2020
Hello Justin, It is wonderful hearing back from our satisfied guests and we are glad to hear that you had an awesome stay with us. Your feedback about the challenge of not having an elevator is noted - we will see about having some updates on the property. We are happy that you found the beds comfortable and we hope everything else was in order. Thank you for choosing to stay with us and we look forward to seeing you again soon. Best Regards, Customer Care Team

2/10 Terrible

Vlad, Boston

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Number of homeless people around the hotel is staggering. There is no elevator and stairs are very high, unsuitable for any non- sports trained person.
Stayed 2 nights in Feb 2020
Response from Alisha on Feb 28, 2020
Thank You for your feedback.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do NOT stay at this hotel. I booked this hotel expecting a cheap hotel in the tenderloin. I was under no illusions that this hotel would be fancy or nice, but what I did not expect was bed bugs!!! I awoke to two huge bed bugs crawling on my pillow! Absolutely disgusted, I told the person at the front desk, who put me in another room. Within five minutes of being in that room, I saw a bed bug crawling on the floor. This place is infested and they are clearly not doing what they need to do to contain it. I now see that many of the reviews talk about the bed bugs, and the hotel has clearly not called in professionals to treat this infestation. Complete negligence!
Stayed 2 nights in Dec 2019
Response from Customer Care Team on Jan 5, 2020
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if at all possible
Not a great part of town, lack of amenities, didn’t feel all that safe, room wasn’t all that clean and I saw bugs, and no one was operating the desk when I went to checkout.
Stayed 1 night in Dec 2019
Response from JB on Dec 12, 2019
Thank you for your feedback. Sorry to hear about your experience. We are here at the desk likely 24 hours. We rarely at desk after 2:30 am if every reservation checked in. if you had check out early like before 5:00 am, then you should have told us at night. we would be happy to serve you while you were checking out. Thank you for choosing Elite Inn.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Customer Care Team on Dec 2, 2019
Hi John, It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best Regards, Customer Care Team

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Customer Care Team on Nov 25, 2019
Dear Guest, We appreciate the rating that you provided - rest assured that we will continue to listen to our guests so we can continuously improve on the services that we provide. We are sorry that you did not seem to have an awesome experience during your stay but we will take this as inspiration to be better. We hope you consider staying with us again in the near future. Best Regards, Customer Care Team

10/10 Excellent

Verified traveler

Business traveler, Traveled with pets
Liked: Property conditions & facilities
Disliked: Amenities
This property was in a very bad area. Unfortuantely i did nit get to stay at the hotel because i didnt have 250$ cash deposit for the hotel. But one thing that was weird is she showed me soneones cash deposit to prove to me that they charge a 26l50 cash deposit. And i didnt buy it for the simple reason is no business just flaunts cash like that especially at 1am in the tenderloin ditrict in san francisco.
Stayed 2 nights in Oct 2019
Response from Customer Care Team on Nov 25, 2019
Dear Guest, We love hearing back from you about your recent stay with us. We always look forward to feedback about how we can make things better for our guests and how we can improve. Your feedback about our neighborhood is noted. While we have no control over what transpires in the surrounding areas, rest assured that we have measures in place to ensure that our guests are safe and secure. We are sorry that you didn't get to check in because of the deposit policy. We hope you consider staying with us the next time you are in the area. Best Regards, Customer Care Team

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great in relation to our venue, but not the nicest part of the city to stay in. That said, what a cute little spot for a great price. Clean room and the shared bathroom was always clean too.
Stayed 1 night in Oct 2019
Response from Alisha on Oct 16, 2019
Thank you please come again.

8/10 Good

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome deal...
My stay was awesome value for the money in San Francisco standards...
Stayed 4 nights in Oct 2019
Response from Alisha on Oct 16, 2019
Thank You please come again.

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
I couldn't get us parking spot because there is too many cars and too many homeless
Stayed 1 night in Oct 2019
Response from Alisha on Oct 16, 2019
We are sorry for the inconvenience this may have caused you please consider coming again Thank You.

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Cheshta on Sep 10, 2019
Sincere Apologies, We’re disappointed to see that our guest is dissatisfied with our services. However, we’d love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Cheshta

6/10 Okay

Habibannisha

Traveled with group
Stayed 1 night in Aug 2019
Response from Cheshta on Sep 3, 2019
Sincere Apologies, Habibannisha! We’re disappointed to see that our guest is dissatisfied with our services. However, we’d love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Cheshta

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
We did not stay in a The Hotel cause the environment was very bad. There were a lots o homeless and people selling drugs , the city should do some thing about it .. Tje ahora looks clean an nice but couldn’t stand to be expose to all this people .
Stayed 1 night in Aug 2019

4/10 Poor

Éric

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a youth hotel with almost no services. They give you the keys of the prison like front entrance door (Tenderloin quarter is not the safest one in SF). However the room I had was quiet. Will not come back...
Stayed 4 nights in Jan 2024

6/10 Okay

Xing, Princeton

Stayed 5 nights in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

RAMON

Stayed 3 nights in Oct 2023
Response from Lisa on Nov 9, 2023
Hello,We are sorry we did not meet your expectations.Thank You

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 13 nights in Jun 2023
Response from Customer Care Team on Jun 29, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Tzu-Yu

Stayed 1 night in Jan 2023
Response from Customer Care Team on Feb 6, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Alisha on Dec 19, 2019
Thank You for staying with us.

2/10 Terrible

Verified traveler

Disliked: Cleanliness
There were bedbug. I got sooo many bites.
Stayed 5 nights in Nov 2019
Response from Customer Care Team on Nov 26, 2019
Dear Guest, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your feedback about the bugs is noted - we will see to it that our staff does a better job preparing the rooms moving forward and we will have a professional team look into the matter. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Customer Care Team

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ούτε από έξω αυτού του σταύλου μην περάσετε .
Ουδεν σχόλιο .
Stayed 5 nights in Oct 2019
Response from Alisha on Dec 4, 2019
Thank You for staying with us hope to make your stay better next time.Thank You.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nettes Personal, zentrale Lage, gute Ausstattung mit Kühlschrank, Microwelle, Ventilator und großem TV mit vielen Programmen. Sogar die Fussballbundesliga wurde live übertragen. Obwohl das Hotel in dem etwas problematischem Viertel Tenderloin liegt und sich dort viele Obdachlose aufhalten, konnte man sich bis abends 22 Uhr sicher bewegen.
Stayed 5 nights in Sep 2019
Response from Alisha on Oct 16, 2019
Thank you please come again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlich an der Rezepition, sehr zentral gelegen, Abends etwas Raucher von der Umgebung.
Stayed 2 nights in Oct 2019
Response from Alisha on Oct 16, 2019
Thank You please come again.

8/10 Good

Peter, DD

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für diese Gegend/Straße (viele Obdachlose auf Gehweg) sehr sauber & gut eingerichtet!
Stayed 1 night in Oct 2019
Response from Alisha on Oct 16, 2019
Thank You Please come again.

8/10 Good

Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ammy on Sep 23, 2019
Hi,Minh! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ammy.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Área de moradores de rua e usuários de drogas, local que gostaríamos de não ter conhecido...as ruas sujas e fedidas, sem polícia, local abandonado... Penaamos em não ficar lá mas como eram apenas dois dias acabamos aguentando... Não se hospedam nesta região!
Stayed 2 nights in Sep 2019
Response from Alisha on Oct 16, 2019
We are sorry for the inconvenience this may have caused you please consider coming again Thank You.

8/10 Good

JOAO

Liked: Cleanliness, staff & service
Bom, exactamente o que promete
San Francisco é um lugar caro. Absurdamente caro. O hotel é antigo e muito simples? É! É básico mas honesto. Se não tens problemas em estar num sítio simples e honesto, sem luxo, esta é uma excelente opção. Está a 2 minutos do Hilton, no coração da cidade, em Tenderloin. Rodeado de sem abrigo, ruas sujas? Sim! Mas senti-me seguro, os pobres dão os bons dias como eu. É a realidade toda para quem não gosta de ficção. Mas não é para isso que viajamos? Gerido por uma Família simpática e atenta ao bem estar dos clientes. Repetiria a experiência.
Stayed 4 nights in Aug 2019
Response from Alisha on Oct 16, 2019
Thank You please come again.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ça a été simple et efficace
Stayed 3 nights in Aug 2019
Response from Alisha on Oct 16, 2019
Thank You please come again.

8/10 Good

Benja

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Cheshta on Sep 4, 2019
Thanks for the positive rating, Benja! Hope to host you soon :) Regards, Cheshta