Ratings based on 1,875 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2015
Cons: Would be nice if computers and printers were linked together. Saves time for the staff not to have to search as to what is networked to what.
Location: Not a lot of places to eat, but its proximity to the airport was convenient.
Printers in the business office did't work. I asked for help from the front desk to print our boarding passes. They were unable to do so from the front desk we proceeded to the back office where on the second try from the third computer the staff was able to print our tickets. Coo does for the never give up attitude but was it really necessary to go through so much to accomplish such a simple task?
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Boston

Convenient to SFO airport and comfortable

Posted Mar 30, 2015
Pros: convenience to the airport, comfortable rooms, nice facilities
Location: We went to Gabriel and Daniel's Mexican cafeteria within walking distance - great food and prices only downside is the café like ambiance.
This hotel was easy to get to from the airport and had good comfortable rooms and good facilities. I would use it again if I had a transit through SFO
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay.

Posted Mar 30, 2015
It was a good stay not all the kids need is a pool to have fun.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom AL

nice near sfo

Posted Mar 30, 2015
The shuttle arrived when they said. Free vouchers for drinks and a good free breakfast buffet. Nice clean room. Early morning shuttle back to SFO.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom AZ

Posted Mar 30, 2015
Pros: Overall, reasonable price for SFO location and 1-2 night stay. However, 2nd floor room was older/inferior to previous ones I booked at this hotel.
Cons: Maintain/upgrade the room (e.g., bathroom caulking was missing in spots, some moldy tiles overhead). Also, vending machines wouldn't take dollars.
Location: Poor walk score ... need to drive to get anywhere decent (e.g., to wider variety of restaurants, shops, etc.).
Overall, reasonable price for an SFO location and 1-2 night stay. Unfortunately, 2nd floor room was older/inferior to previous ones I booked at this hotel. Poor walk score ... need to drive to get anywhere decent (e.g., to wider variety of restaurants, shops, etc.). However, parking is extra, and pricey.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Rosa

Perfectly nice hotel

Posted Mar 29, 2015
Pros: Value for price
Inexpensive, near the airport, clean, comfortable. What more do you need?
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Los Angeles

Good and comfortable stay. Warm greetings by staff

Posted Mar 26, 2015
It was a pleasant experience - felt very welcome at the front desk for check-in and staff was very welcoming. I was offered to access their 10th floor bar for a cup of complementary coffee, which was very courteous! The room is clean and quiet, and the bed was comfortable. The hotel staff helped scheduled my taxi the next morning and everything went smooth and swift.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Mar 25, 2015
Great staff! Very friendly. Very clean room, good food at the west bay cafe, and great amenities. Highly recommend!
2 out of 5
by A verified travelerfrom A

Need new carpet

Posted Mar 24, 2015
We were in a non-smoking room and there were burn marks and filth all over the carpet. The lobby was getting carpet cleaned and it should've been removed versus clean it so old looking.
1 out of 5
by A verified travelerfrom salem ore

One night stand

Posted Mar 23, 2015
I would not recommend it's horrible carpet wore duty bathroom noise toilet . Plus $20 parking. Not worth the money.