Ratings based on 1,536 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SF

Fun little trip with my daughter

Posted Feb 23, 2015
Pros: The ambiente, everything made sense. It was wonderful
Cons: Not so much chlorine in the pool
Location: The airport shuttle was wonderful. We loved the SF Bay. We walked along and it was a little mini vacation to us.
From the second you walk in you feel like your in vacation. The rooms are spacious and have everything you need. The staff was very friendly and helpful. We loved the pool (heated) and the hot tub. On the weekend the kids need wristbands (not sure why). The hotel is sort of shaped like an 0. outside are all the rooms and inside are lots of seating possibilities. A beautiful pond with fish, a waterfall and tons of trees and green. So beautiful and relaxing. The afternoon reception was a added plus. On Thursday they ha corn chips, chex mix, and veggies with salsa and sauce. On Friday no veggies. The breakfast is medium but enough to fill you up. Overall tons of fun
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Posted Feb 22, 2015
The location is great for watching airplanes land at SFO! Despite the proximity to the airport, all rooms are very quiet (the bay appears to absorb the jet sounds quite well), and there is a nice jogging/walking path by the hotel and the shoreline. The breakfast is also quite convenient (but it would be worth asking the omelet makers to cook the eggs well - the omelet rings they use don't seem to serve much purpose as the hot plate is kept at a seemingly low temperature). The pool is warm, and the front desk staff are friendly. If you have a disabled parking permit, the parking is free!
2 out of 5
by A verified travelerfrom NY suburbs

He said, She said

Posted Feb 21, 2015
Pros: The atrium and complimentary breakfast were lovely. The in-room cleaning service was excellent. The view of the city and water were pleasant.
Cons: Customer service is seriously lacking at this establishment. At some point, we just gave up on the managers, Jennifer and Zach.
Location: The location is very convenient to the airport, San Francisco and the Bay Area. You will probably need a car but there was a shuttle to the airport.
Awful experience. We arrived on Valentine's Day with an Expedia-confirmed late check in. The hotel claimed we, via Expedia, reserved a king sized one bed room. We were a party of two parents, two kids. One king sized bed was ridiculous. Then, they blamed Expedia whom I called and they said they were not to blame for the "error" and it was in writing on our request confirmation. We said we could live with the king room for one night if they gave us a cot or extra mattress. They promised they would. We called that night at 11pm to see where the extra cot was. The manager claimed it was in a taxi on its way. What?! We never got it. We didn't sleep well on the couch. They gave us dinner vouchers. The next day, we had to call to see where our new room was. It wasn't ready. They lost our booster seats that we had mailed. They sent us fruit. They moved our room to the one we had reserved but didn't defeather it as we had asked. They just didn't care about making it right. The fitness room had only one working treadmill. The pool was nice but there were no clean towels. We have stayed at many other Embassy Suites and this one was worse than any of the others.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Elk Grove Ca

Chef Fong was rude!

Posted Feb 10, 2015
Free breakfast! So chef Fong was rude! He got upset when I grabbed my plate for him to serve me. Ok so I wasn't thinking when I approached buffet table (hot breakfast). Instead of gently and kindly saying he was suppose to grab plate and serve as I go he got mad and his voice was just full of anger!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Carmel, CA

Cold Room

Posted Feb 9, 2015
Pros: I like this hotel. We have stayed many times and never before has the room been cold.
Cons: Heat that can be turned on.
Location: Too many things to mention, but San Francisco is at the top of the list.
A lovely room, very clean and nice. However, the room was cold and their was no way to turn up the heat. It was raining outside which made it seem even colder. I talked to front desk, but nothing changed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2015
Love this hotel and after long flight from Singapore I slept 7 hours straight
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, spacious rooms

Posted Feb 1, 2015
Nice staff and facility. The hotel restaurant/bar is very convenient and offers a great view of the water.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 한국

만족한 호텔

Posted Jan 31, 2015
Pros: 공항 무료 서틀버스가 있어서 렌트카를 미리 반납하고 시내에 대중교통을 이용하여 나갈수 있어서 편했다.
Cons: 주차료 부과가 22달러로 비싼 편. 호텔 뒤편에 무료 주차장이 있는것을 나중에 알게 됨.
Location: 호텔 옆으로 바닷가 산책로가 있어서 운동 및 산책하기에 편함.
바닷가 옆 고풍스러운 건물과 깨끗한 실내가 마음에 들었다. 고속도로에서 빠져나가 찾기 쉬운 위치, 거실과 침실이 분리가 되어 있어 아주 편안한 휴식을 취할수 있었다.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ia

Excellent hotel close to the bay!

Posted Jan 28, 2015
I would highly recommend this hotel. Excellent experience. Clean friendly nice location. Great amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great but

Posted Jan 19, 2015
Pros: Airport shuttle and trolley to town
Cons: Communicate when a person books a room when pool is not open
Location: Burlingame shopping and dinner on trolley
Wonderful place to stay but was VERY disappointed that we were not notified that tha pool and jacuzzi would be closed for our 2 night stay. Everyone was friendly great place, breakfast amazing!