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Reviews of Garden Hotel

Garden Hotel
Via Madonna delle Lacrime 12/b, San Giovanni la Punta, CT

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 161 reviews" "
Rating 8 - Good. 76 out of 161 reviews" "
Rating 6 - Okay. 23 out of 161 reviews" "
Rating 4 - Poor. 11 out of 161 reviews" "
Rating 2 - Terrible. 6 out of 161 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Dafina

Disliked: Staff & service, property conditions & facilities
Overall it was okay.Super tiny room,the shower cabinet was so tiny that I couldn’t even turn.Not the best experience at all.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Really friendly staff who always would help the hotel has a beautiful swimming pool and is ideal place to visit mount Etna
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul, FPO

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, easy commute to city center and surrounding towns.
Stayed 5 nights in Jun 2023

4/10 Poor

DEAN

Traveled with group
Liked: Cleanliness, staff & service
Shouldn’t have been open
This hotel was as good as closed the pool area was unkempt it was in the middle of nowhere and the restaurant which was advertised was closed. There was literally nobody there and we have been told the hotel is closing down next week. It should never have been open, we seen approx 12 people in the 4 days we were there. It is possibly a result of Covid 19 and that’s sad however it should most definitely not have been open
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 14 nights in Aug 2019

8/10 Good

Gil

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Garden
Great hotel. Beautiful grounds and nice touches throughout. Room was clean and comfortable. Breakfast was good. We arrived very late, so the restaurant was closed for dinner but they suggested another restaurant, a wonderful suggestion that saved our night.
Stayed 1 night in May 2019

8/10 Good

Khatarine

Liked: Cleanliness, staff & service, property conditions & facilities
The Garden Hotel was very nice and clean tbe bed could have been more comfortable but the overall stay was great
Stayed 5 nights in Feb 2019
Response from Cristina on Feb 27, 2019
Dear Khatarine, thank you very much for taking your time in reviewing your stay here with us. We hope it helps other travellers and above all it is very useful for us in order to check the quality of our services. We read with great interest our guest's comments and we are really happy that your stay was nice. We do really hope to have you back here in order to reconfirm your feeling and to make your next stay even better! Best Regards, Cristina

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place. Can't say enough about the beautiful plants and trees at the entrance, it must cost a fortune to maintain.
Stayed 1 night in Aug 2018

8/10 Good

mariella, malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable location off central catania
A wonderful overall experience. Cleanliness supreme and a good place to return to after a day out. Heating in room and overall hotel excellent. Restaurant very convenient and food price worthy. Will definitely recommend. Special mention of Grazio the receptionist who was very helpful and corteous.
Stayed 3 nights in Feb 2018
Response from Cristina on Feb 28, 2018
Dear Guest, We are glad that you enjoy the location of our hotel. Your opinion is so important for us. We'd be more than happy to welcome you once again. Thank you again and best regards

10/10 Excellent

orazio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2018
Response from Cristina on May 6, 2018
Gentile Ospite, siamo lieti che Lei abbia condiviso la Sua esperienza di soggiorno presso il nostro hotel. La sua opinione per noi è importante. Ci auguriamo di rivederla presto. Cordiali saluti

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic - loved it
Stayed 3 nights in Oct 2017

8/10 Good

Yoonsok Jang, There is no public transports around tgere so you have to drive a car or ask the member of staff to organise your trips, however all staff members are happy to help you!

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful & beautiful garden.
Very comfort & friendly staff. Big enough swimming pool & relaxing areas!
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a very picturesque entrance. We had a wedding 12 minutes away so the location was good. I should have requested a room with a shower rather than very high bath tub. Also, paid extra for a room with sea view which was really was not there.
Stayed 1 night in Aug 2017

10/10 Excellent

Nino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 night stay
Situated outside catania this was a good standard of accomodation with a pool. Decent breakfast. Most of the staff were friendly and helpful. There is a little village 300m down the hill which has 2 excellent pizza places a brilliant bakers, amazing fruit and veg shop and a supermarket. These were all excellent value. You can catch the bus to catania from there although the scheduled times were a little 'flexible' so to speak. Taxis are expensive to town(25€)and the airport(49€). Good place if you just want to relax and unwind. Already missing the crazy cockerels next door.
Stayed 6 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, quiet and clean.
Greeted warmly upon check in and had a nice welcome gift waiting for us in our rooms. Very nice hotel and a great value.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
It was the best 4 star of the 6 we stayed at.
The afternoon desk clerk knew nothing about Hotels.com, our prepayment through Hotels.com, and said that they didn't deal in agents. I waited for the night clerk who said everything was fine and found the prepayment and applied it to the bill such that there was no balance.

10/10 Excellent

Leen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place for Catania
Excellent stay because excellent service, quality room and nice garden and pool

2/10 Terrible

S.Sedgley

Liked: Cleanliness, room comfort
Relaxing by the pool in a beautiful garden
Comfortable room and bed, very clean. Good breakfast food with excellent service, but dinner had the same uninspiring menu every night. When head waiter was not on duty the service was extremely poor. only excursion to Mount Etna on offer. this was excellent, but would have appreciated more excursions on offer, e.g. Syracuse, Taormina, and some of ancient mosaics. Bus strike so absolutely marooned with no nearby restaurants.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden Hotel higly recommended
We spent three nights at the Garden Hotel, primarily in order to visit our Italian cousins living nearby. The hotel room was great, the pool was amazing, and the pizzaria party on Sat. evening was loud but fun...we even danced a bit, given the music and lovely scene around the pool. The location was a bit of a problem, but Orazio at Reception was very patient in helping us figure out directions. The best way to access the hotel is from the west Tangenziale. We also loved walking around the historical center of Cantania, given the newly created pedestrian zone and found a great, inexpensive restaurant called Da Nuccio. It was like walking around a beautiful movie set, with the churches and buildings illuminated and no traffic. This is an excellent four star hotel but you really need a car to access it. Tthere is free parking on the hotel site and also free WiFi in the room, something many hotels promise but can't deliver! The breakfast was also terrific, various croissants, eggs, fresh fruit, yogurt, etc. We really enjoyed the Garden Hotel!

8/10 Good

linda, essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice time
nice hotel great pool you nead a car as it is in the middle of no where, the staff are helpfull and the local people are friendly, ideal base if you are able to travel not far from mount etna we enjoyed our stay

8/10 Good

E, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden Hotel-Fantastic pool
I loved the pool. There were not many guests during our stay and we had the pool for ourselves most of the time. The staff was also very friendly, we felt like at home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden Hotel--convenient to airport
This is a wonderful place to relax before or after a flight. Very convenient to Catania Airport and easy to find. The pool is great. The restaurant is good, not inexpensive, but you don't have to go out and look for a place to eat. There is not much around that location--just a bar or two for coffee or ice cream. The staff was very helpful and spoke English, the room was clean and even had a bathtub!! Very unusual. We had a very good stay and would return again.

6/10 Okay

Verified traveler

Liked: Room comfort
Hotel Review.
Internet connection not working at all and receptionist not very helpful!

4/10 Poor

Pearl, Rotterdam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Garden hotel-poor location
Very bad location, difficult to find, even follow the GPS. Sound insulation is very poor, that you can hear every word of your neiborgh. Poor breakfast, only very few options and no warm dish at all.

8/10 Good

Donna, Montreal Quebec Canada

Liked: Cleanliness, staff & service, property conditions & facilities
A little out of the way, but worth it
We decided to stay in this hotel as it appeared to be midpoint between the Catania airport and where we had to be the next day. Navigating the unfamiliar road at night was a challenge, but once we finally made it to the hotel, it was a welcome sight. A wedding was going on and that gave a joyous atmosphere, not disturbing at all. Rooms were clean, furniture modern but not out of step with the grande-dame appearance of corridors and staircases. Great breakfast in a beautiful room, amazing pool area, incredible views from rooftop terraces. Only complaint was that bed was very very hard, but at that point, so tired, could have slept on a bed of nails.

4/10 Poor

Shelley

Liked: Cleanliness, room comfort
Disliked: Staff & service
Dear trip to the Airport
I had an early morning flight out of Catania and the Garden's price was reasonable and it was said to be close to Catania's airport. The hotel is actually at least 20 km distant from the sirport, located north of Catania in a suburb. When I got there I was told that the advertised ariport shuttle service was not available and that I would have to take a taxi which the clerk would arrange with a cab company. At the airport the taxi driver demanded three times the fare the hotel clerk had quoted to me the night before. Since they got me to the airport only forty minutes before my flight left I had to pay up or miss my flight . I had asked for an earlier departure but was told by the clerk that was not possible. You have to eat at the hotel's restaurant unless you have a car-it is good but pricy. The room was old but comfortable. I won't stay here again..

8/10 Good

Linda, Corsham.England

Liked: Staff & service, room comfort
A good base to
Anexcellent hotel as a touring base for EASTERNSICILY . Anything we asked for was accommodated . Quiet in early June and no evening bar outside the restaurant, . Mainly aimed at Sicilian business clients or local events but worked hard to m ake us welcome.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden Hotel
Have stayed here many times - always a good experience.

8/10 Good

Giuseppe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Gioacchino

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
La camera non aveva vista mare , colazione scarsa , spazi esterni non curati
Stayed 1 night in Sep 2023
Response from Garden Hotel on Sep 4, 2023
Gentile Gioacchino,mettiamo al centro della nostra attività i nostri clienti, senza eccezioni e senza limiti per essere sempre all'altezza delle loro aspettative. Quando non ci riusciamo restiamo molto amareggiati, ma nel contempo apprezziamo molto i loro feedback perché ci aiutano a migliorarci e a garantire che alcuni disservizi non accadano di nuovo. Grazie per la tua opinione Gioacchino.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Viaggio di lavoro
Hotel comodo da raggiungere dall autostrada. Ampio parcheggio. Struttura datata, ma pulizia e servizio ok Nella media
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

6/10 Okay

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buona scelta
Pulito, silenzioso e discreto
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

frederic

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calme et belle piscine si ouverte !
Séjour début octobre avec météo encore bien agréable Le choix s’est porté sur cet hôtel à la vue de la magnifique photo de la piscine Quelle déception à l’arrivée en découvrant que celle ci n’était déjà plus en service, la terrasse laissée à l’abandon depuis a priori quelques jours au vue des feuilles mortes laissées à terre Accueil tout à fait cordial, repas pris au restaurant de l’hôtel (un peu cher) mais bon Chambre propre, un peu mal insonorisée, avec un mobilier assez ancien en bois sombre La nuit fut bonne mais je garde la déception de la piscine déjà fermée ce 9 octobre
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omgeving zwembad was erg mooi Internetverbinding was slecht
Stayed 2 nights in Sep 2019
Response from Orazio on Oct 2, 2019
Sehr geehrte Gäste, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Kommentar zu verfassen. Es tut uns leid zu sehen, dass etwas in der WLAN-Verbindung nicht funktioniert hat. Vielen Dank und einen schönen Tag

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Très bon hôtel mais aurais besoin d'une rénovation tout est un peu "vieillot"
Stayed 7 nights in Sep 2019

8/10 Good

domenico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grande giardino
albergo comodo con un enorme e bel giardino
Stayed 1 night in Aug 2019
Response from Orazio on Aug 31, 2019
Gentili Sig.ri Buonasera è un grande piacere leggere le Vs belle parole. Vi ringraziamo per il tempo che ci avete dedicato . Cordiali Saluti dal Garden Hotel

8/10 Good

Dominique

Liked: Cleanliness, staff & service, room comfort
Ancien hotel avec bonnes prestations
Grand hotel avec prestations dignes d'un 4 etoiles malgré que l'établissement soit ancien.
Stayed 1 night in Aug 2019
Response from Orazio on Aug 23, 2019
Chère Dominique, merci pour la belle critique, nous essayons toujours de faire de notre mieux, peut-être pas d'avoir une structure de qualité supérieure. Cordialement Garden Hotel

8/10 Good

serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon établissement
Très bien situé pour randonner à l'ETNA, ou pour visiter le sud de la Sicile Bon confort, personnel très agréable
Stayed 3 nights in Aug 2019
Response from Salvo on Sep 5, 2019
Nous sommes très heureux que votre séjour chez nous ait été agréable. En espérant vous voir bientôt, je profite de l'occasion pour vous adresser mes salutations les plus sincères.

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Salvo on Sep 3, 2019
Grazie per la Sua valutazione positiva. Sperando di poterVi avere come nostri graditi ospiti in un prossimo futruro, ne approfitto per inviare sentit saluti.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Per il tempo trascorso in Hotel non posso aggiungere altro
Stayed 1 night in Jul 2019

8/10 Good

Flaminia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax
Nonostante L’edificio sia un po’ datato, è ristrutturato e pulitissimo. Il personale é cortese. La colazione non è niente di eccezionale ma sufficiente
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Skøn have og swimmgpool. Fint værelse og god service. Morgenmad ok. Men nødvendigt med en bil.
Stayed 13 nights in Jun 2019

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Albergo vecchio, camere senza aria condizionata, zanzariere, triste. Corridoi puzzolenti. Colazione pessima. Insomma ho trascorso una nottatadi Me...
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Room comfort
déçus à l'arrivée car nous avions choisi cet hôtel pour la piscine et elle était vide…! hôtel bruyant mais bonne situation géographique facile d'accès
Stayed 4 nights in May 2019