Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
Pros: Able to change rooms on request
Location: In the city, but easy access
Easy check in. Airport shuttle every 20 minutes. Small casino, had fun.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chapala

nice play to stay

Posted Oct 17, 2014
Pros: Location and services.
Cons: elevators.
Location: a lot of activities, if you go for holidays you will find something to do.
I went to work in Costa Rica and I like to stay in this hotel that is close to activities and has several services included as well oportunities to know better this beautiful country.
5 out of 5
Recommended
for Everyone
by A verified traveler from inwood wv

great hotel

Posted Oct 12, 2014
Pros: staff and location
Location: we stay here coming into and out of costa rica
we stay at this hotel a lot in and out of san jose . close to airport and town . always have a good stay here
3 out of 5
Recommended
for Everyone
by A verified traveler from Manuel Antonio, Costa Rica

Convenient North American style hotel in San Jose.

Posted Sep 7, 2014
Pros: Convenient location at a reasonable price.
Cons: Coffeemakers in the rooms!!!
Location: This hotel is very convenient if you need to visit Migracion (Immigration) and it's also very close to Hospital Mexico. The hotel has a casino.
Our room was nice with a king size bed, a comfortable recliner and a covered balcony with pool view. The staff were extremely helpful, although we requested a small fridge in our room it never appeared. There are always taxis and the parking lot is secure with a 24 hour guard. The Denny's restaurant is open 24 hours and serves huge portions of good, North American style food. The Sangria lounge is also very pleasant.
Comment from Hotel Management
Sep 19, 2014 by Hotel Representative, Hotel Management
Estimado Jahnick, thank you so much for taking the time to write and share your comments about your experience with us. We are very happy that you found our location so convenient (we are only 10 minutes away from downtown San José, 15 minutes away from the airport and just right infront of the General Cañas Highway) and our staff so helpful and attentive. We are lucky to have a staff that is always going above and beyond to help our guests and provide them with anything they might need and request in order to make their stay a very comfortable and unforgettable experience. Regarding the small fridge which you asked for and never got, please accept our most sincere apologies. We are going to look into it immediately because our job is to comply and serve our guests the best way we can, and by not delivering your request we fail to be up to our standards. Issues like this are never overlooked and enables us to target the problem and take the necessary actions to ensure that similar situations can be avoided. Also, for the coffee maker, the front desk usually delivers it upon our guests requests and we send them with an assortment of Costarican coffes, sweetners and creams. We are delighted to find out how satisfied you were with your accommodations which you found so clean and comfortable., just what our guests need to have all the rest and sleep they need and deserve. Once again, please accept our apologies regarding the refrigerator and we assure you that it is never going to happen again. Thank you for choosing us, we hope to see you back again real soon. Best regards.
1 out of 5
by A verified traveler from Los Angeles

Not near SJO airport as advertised.

Posted Sep 5, 2014
Pros: Free shuttle service.
Cons: Employees' attitudes toward travelers and poor customer service.
Location: Not near the SJO airport as advertised.
Stayed for one night only and never again. Front desk male clerk was not so pleasant and customer service was provided with poor attitude. Hotel room shared a door with next door guests who happen to be very loud when arguing and television was extremely loud till early morning. Called the front desk around 11 pm to request for a hotel representative to contact guests and ask them to keep their voices down - was told security would visit the guests however; this did not occur considering the loud voices continued till 1am. The only satisfactory amenity the hotel offers is shuttle service to airport which is in fact a 15-20 minute drive from airport as long as the drive is traffic-free. Will never stay here again nor recommend such a hotel to other travelers. Best Western has failed in San Jose.
Comment from Hotel Management
Sep 27, 2014 by Hotel Representative, Hotel Management
Dear Cafe, thank you for sharing your comments; we really appreciate our guests´ comments because they provide us feedback of what they think of the hotel and its services and gives us ideas and advice in what we can do to improve in a daily basis. We regret to learn that your experience with us was not up to your expectations and we are very sorry about it. We would really appreciate if you can accept our most sincere apologies for the mishaps that you experienced during your stay. We will like you to know that we really do thrive on our guests comfort and satisfaction and our most important priority is to provide each and everyone of our guests with the most cordial and attentive services from our entire staff to make them feel more than welcome and right at home. We assure you that we treat issues of this nature with the outmost urgency because it does not represent at all our philosophy of guests services. We do take the comfort and satisfaction of our guests very seriously and any problems we are made aware of are always looked thoroughly and dealt with immediately. Once again, please accept our apologies and we can guarantee that this will never happen again. Thank you for staying with us. It was a pleasure being at your service. Best regards.
2 out of 5
by A verified traveler from Guadalajara, Mexicos

Need to renew the rooms and some of the facilities

Posted Sep 4, 2014
Pros: Location, great swimming pool and front bar.
Cons: Rooms maintainance definetely
Location: Close to city Center, Airport and main locations like Heredia and Escazu
BW Irazu has good location and nice lesiure facilities (swimming pool, gym, spa, tennis court) but experience was not good at all. Also used the convenience of the inhouse car rental agenc and it was great. Front Bar sangria's was good also. First room they offered me had the carpet complete wet and very bad smell. Second was better but still had bad smell; Shower was not hot enough and tap and fan were broken; Wi-fi signal very weak inside the room; Shuttle guy in the morning was very unpleasant and almost lost my flight because of his delay;
4 out of 5
Recommended
for Everyone
by A verified traveler

covenient to get Amderican food

Posted Sep 3, 2014
Overall, it was goog, except water service in Gym. zIt took an hour to have wayer in Gym with 2 2 0 minuets call twice.
Comment from Hotel Management
Sep 19, 2014 by Hotel Representative, Hotel Management
Dear Traveler, thank you so much for posting your comments. It is always very gratifying for us ere at the hotel whenever we learn how much our guests liked staying at our hotel and the service we provide. Our duty is to make each and every guest feel as welcome as if they were visiting friends, surrounding them in a very cordial and warm atmosphere which will only make them feel more comfortable (besides the great quality of accommodations we offfer which makes them have a very relaxing and peaceful stay). We are very sorry to learn about the mishap you experienced at the gym regarding the water and we ask you to please accept our most sincere apologies for the delay the staff had in bringing it to you. We take the comfort of our guests very seriously and any problems that we are madde aware of are always dealt with as quickly as possible, so we can assure you that we will immediately will look into it so similar situations never happen in the future.. Thank you for staying with us, it was a pleasure being of your service. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Pros: Access to highway
I stay one day only in this hotel. It is in a good place and with brakefast
Comment from Hotel Management
Sep 19, 2014 by Hotel Representative, Hotel Management
Dear nati, thank you for posting your review. We are very glad that you found our location so convenient because we are not only about 10 minutes away fron downtown San José, but we are 15 minutes away from the airport and as you pointed out, we are just infront of one of our most important highways the Genaral Cañas. Our services are also a very nice perk such as our complimentary breakfast at Denny´s, our free wifi, our free shuttle to and from the airport among others because we want to assure them that we keep our promises and guarantees. It has been a pleasure being able to serve you. Thank you for choosing us. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted Aug 24, 2014
Pros: staff were good. facilities were good
Cons: dont turn the poolside music on at 6 am
A standard BW hotel with good staff. Room was basic but clean. Good facilities with a mall, subway, Dennys close by. Airport shuttle was excellent. Basic but ok fitness facilities. I stayed here twice and the second time the poolside music started very loud with 80's and disco music at 6am. I had seen this on other reviews and have to say it was impossible to sleep through this. The first time i stayed the music didnt come on but it started at 6 am and didnt finish before i left at 10 am on the second stay. Good for price
Comment from Hotel Management
Sep 2, 2014 by Hotel Representative, Hotel Management
Dear Traveler, we really appreciate all your comments about your stay because they provide us with important feedback of what you think about our hotel and its services so we can see what we need to do to improve every day for our guests' complete satisfaction. We are more than happy to learn that you stayed with us 2 different times during your trip, making you already a part of or extended family. Knowing that you found our services, our accommodations and our location so conveneint and confortable only adds up to the pleasure we feel of having been up to all of your expectations. We are very sorry to learn that your sleep was interrupted by the msic by the pool at such an early hour of the morning, please accept our most sincere apologies. We assure you that your comments are going to be shared immediately with our Brand Standard team so that they can look into it that this type of disturbances do not happen in the future. Thank you so much for making us your hotel of choice. We hope to see you back again soon. Best regards.
2 out of 5
by A verified traveler

Not good

Posted Jul 7, 2014
Pros: Location
Cons: up grade the hotel
No hot water the 2 days that I was there, staff told me that it was because everyone is taking a shower at the same time, REALLY!!!!!!!!!!!1
Comment from Hotel Management
Jul 15, 2014 by Hotel Representative, Hotel Management
Dear Traveler, thank you so much for posting your comments about your stay with us. Making our guests as comfortable and satisfied as possible is what we are about, so we are very sorry to hear of the mishap you experienced. We would like to apologize for not having hot water during the two days of your stay and for thge answer that the member of the staff gave you. We are going to find out as soon as possible what was the reason for not having any hot water duriing those two days so situations like that can be avoided in the future. Once again, please accept our most sincere apologies. It was a pleasure having you stay with us. Best regards.