Ratings based on 420 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler from Manuel Antonio, Costa Rica

Convenient North American style hotel in San Jose.

Posted Sep 7, 2014
Pros: Convenient location at a reasonable price.
Cons: Coffeemakers in the rooms!!!
Location: This hotel is very convenient if you need to visit Migracion (Immigration) and it's also very close to Hospital Mexico. The hotel has a casino.
Our room was nice with a king size bed, a comfortable recliner and a covered balcony with pool view. The staff were extremely helpful, although we requested a small fridge in our room it never appeared. There are always taxis and the parking lot is secure with a 24 hour guard. The Denny's restaurant is open 24 hours and serves huge portions of good, North American style food. The Sangria lounge is also very pleasant.
1 out of 5
by A verified traveler from Los Angeles

Not near SJO airport as advertised.

Posted Sep 5, 2014
Pros: Free shuttle service.
Cons: Employees' attitudes toward travelers and poor customer service.
Location: Not near the SJO airport as advertised.
Stayed for one night only and never again. Front desk male clerk was not so pleasant and customer service was provided with poor attitude. Hotel room shared a door with next door guests who happen to be very loud when arguing and television was extremely loud till early morning. Called the front desk around 11 pm to request for a hotel representative to contact guests and ask them to keep their voices down - was told security would visit the guests however; this did not occur considering the loud voices continued till 1am. The only satisfactory amenity the hotel offers is shuttle service to airport which is in fact a 15-20 minute drive from airport as long as the drive is traffic-free. Will never stay here again nor recommend such a hotel to other travelers. Best Western has failed in San Jose.
2 out of 5
by A verified traveler from Guadalajara, Mexicos

Need to renew the rooms and some of the facilities

Posted Sep 4, 2014
Pros: Location, great swimming pool and front bar.
Cons: Rooms maintainance definetely
Location: Close to city Center, Airport and main locations like Heredia and Escazu
BW Irazu has good location and nice lesiure facilities (swimming pool, gym, spa, tennis court) but experience was not good at all. Also used the convenience of the inhouse car rental agenc and it was great. Front Bar sangria's was good also. First room they offered me had the carpet complete wet and very bad smell. Second was better but still had bad smell; Shower was not hot enough and tap and fan were broken; Wi-fi signal very weak inside the room; Shuttle guy in the morning was very unpleasant and almost lost my flight because of his delay;
4 out of 5
for Everyone
by A verified traveler

covenient to get Amderican food

Posted Sep 3, 2014
Overall, it was goog, except water service in Gym. zIt took an hour to have wayer in Gym with 2 2 0 minuets call twice.
4 out of 5
for Everyone
by A verified traveler

Posted Sep 2, 2014
Pros: Access to highway
I stay one day only in this hotel. It is in a good place and with brakefast
4 out of 5
for Everyone
by A verified traveler

Good Hotel

Posted Aug 24, 2014
Pros: staff were good. facilities were good
Cons: dont turn the poolside music on at 6 am
A standard BW hotel with good staff. Room was basic but clean. Good facilities with a mall, subway, Dennys close by. Airport shuttle was excellent. Basic but ok fitness facilities. I stayed here twice and the second time the poolside music started very loud with 80's and disco music at 6am. I had seen this on other reviews and have to say it was impossible to sleep through this. The first time i stayed the music didnt come on but it started at 6 am and didnt finish before i left at 10 am on the second stay. Good for price
Comment from Hotel Management
Sep 2, 2014 by Hotel Representative, Hotel Management
Dear Traveler, we really appreciate all your comments about your stay because they provide us with important feedback of what you think about our hotel and its services so we can see what we need to do to improve every day for our guests' complete satisfaction. We are more than happy to learn that you stayed with us 2 different times during your trip, making you already a part of or extended family. Knowing that you found our services, our accommodations and our location so conveneint and confortable only adds up to the pleasure we feel of having been up to all of your expectations. We are very sorry to learn that your sleep was interrupted by the msic by the pool at such an early hour of the morning, please accept our most sincere apologies. We assure you that your comments are going to be shared immediately with our Brand Standard team so that they can look into it that this type of disturbances do not happen in the future. Thank you so much for making us your hotel of choice. We hope to see you back again soon. Best regards.
2 out of 5
by A verified traveler

Not good

Posted Jul 7, 2014
Pros: Location
Cons: up grade the hotel
No hot water the 2 days that I was there, staff told me that it was because everyone is taking a shower at the same time, REALLY!!!!!!!!!!!1
Comment from Hotel Management
Jul 15, 2014 by Hotel Representative, Hotel Management
Dear Traveler, thank you so much for posting your comments about your stay with us. Making our guests as comfortable and satisfied as possible is what we are about, so we are very sorry to hear of the mishap you experienced. We would like to apologize for not having hot water during the two days of your stay and for thge answer that the member of the staff gave you. We are going to find out as soon as possible what was the reason for not having any hot water duriing those two days so situations like that can be avoided in the future. Once again, please accept our most sincere apologies. It was a pleasure having you stay with us. Best regards.
5 out of 5
for Overnight Stay Before Destination
by Radar from Inverness Florida

Nothing bad to say at all!!

Posted Jun 17, 2014 on Hotels.com
I love everything about your hotel. I took advantage of your free shuttle which was consistently on time both to and from the airport. I felt comfortable asking your people at the front desk for anything I needed. I ate at your restaurant (Sangrias) and found the food and service excellent. We also ate at Dennys...same fast service and good food. Room was clean..I used to computer room to print my boarding passes and check my mail. All worked well. The only problem I had was with your laundramat. I put 3 quarters in twice and did not receive my detergent. :(
Comment from Hotel Management
Aug 30, 2014 by HotelReponse, Hotel Management
Dear A traveler, thank you for sharing your review about your stay with us. It is wonderful to know how much you enjoyed staying with us and how convenient our services were for you. Our staff is always going above and beyond to make our guests feel welcome and comfortable, not only about asking them for anyhting they might need, but also for any advice and questions they might have, because for them complying with our guests and making them feel more than welcome is not only a job but it s a complete pleasure. We are very sorry to hear about the laundromat so please accept our most sincere apologies, we are going to inform our maintenance department immediately so they can repair it, thank you so much for informing us about it. It is always a pleasure to have you with us. We hope to see you back again soon. Best regards.
5 out of 5
for Getaway With Friends
by Eric from United States

Best Western

Posted May 15, 2014 on Hotels.com
Great hotel. Clean rooms. Front desk employees speak very good English. Strong WiFi connection. Nice pool. If you're looking to bring "guests" back to your room, this is not the hotel for you.
Comment from Hotel Management
Jul 26, 2014 by HotelReponse, Hotel Management
Dear Eric, thank you so much for sharing your comments. We are very proud of being a hotel that always provides our guests with the highest quality of services and accommodations to ensure that they get everything they need, expect and deserve. We are always striving to make them feel totally satisfied with their choice because we want them to trust us completely with their comfort, rest and well being. And since their well being is so important for us, we have a very tight security that does not allows people who are not staying with us into the guests' rooms, that way we are looking out for their safety and peace of mind. It was a pleasure having you stay with us, thank you for choosing us. Best regards.
5 out of 5
for Everyone
by A verified traveler

Fun time for 14 days!

Posted May 9, 2014
Pros: Nearly everything
We had a wonderful experience the 14 days we stayed at this hotel-our rooms were very clean -- there was plenty of hot water - the employees were very gracious about any questions and not only tried to resolve any problems--any problem was resolved immediately.. The outside pool area and gardens were beautiful and kept very clean--Denny's restaurant adjoining the hotel had excellent food and wonderful employees. There is plenty of security at both the hotel and restaurant--we will return again!
Comment from Hotel Management
May 16, 2014 by Hotel Representative, Hotel Management
Dear Traveler, thank you for taking the time to write and post such a delightful review. We are more than honored to learn that you stayed with us for 14 days and that each day was always a wonderful experience for you because all your expectations were more than achieved. Our mayor concern is to provide to each and every guest everything they might need to assure them a restful and comfortable stay, surrounded by beautiful gardens and very attentive and friendly personnel who are more than willing to assist them with anything they might need for their complete satisfaction. There is nothing more important for us than our guests' comfort and well being and making them feel as if this is their home away from home. It was a pleasure being of your service, we hope to see you back again in the near future. Best regards.