Ratings based on 506 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Good food, connectivity & comfort

Posted Jan 31, 2015
Pros: Staff behavior & cleanliness
Cons: Can add buffet in the breakfast.
The Hotel is really nice with good food, good connectivity and great comfort.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom El Salvador

Bad Internet speed

Posted Jan 30, 2015
Pros: Locación, clean and good price
Cons: Internet Speed, TV set and and telephone system.
They promote High speed Internet but it was very bad. The rest is OK.
1 out of 5
by A verified traveler

Not a good one at all, terrible WFI connection.

Posted Jan 27, 2015
Rooms are ok, but terrible WIFI connection, terrible breakfast which you have to take at Denny's with a ridiculous meny just for the hotel it is not even half close to a continental breakfast. Will never go back or recommend to a friend. They have no shuttle to and from airport, no free calls to US anymore.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Edmonton, AB Canada

Ok but not outstanding.

Posted Jan 26, 2015
Pros: Central.
Cons: Tried to tell us the shuttle was only included from airport; after showing our reservation that said shuttle included, they paid return to airport.
Location: There was not much to do anywhere near this hotel.
Carpets were not clean looking. There were some rooms with tile; it would have been nice if we were given a choice. We were definitely in an older part of the hotel. Grounds were well kept. Jets in hot tub were only half working. Breakfast was too limited, no meat or juice with basic breakfast.
2 out of 5
by A verified traveler

Close to Airport

Posted Jan 19, 2015
Location: There is nothing nearby. Unless you count Subway as an attraction.
It's alright. We stayed here on our last night of our Honeymoon trip, which was amazing, so that could also be the reason I was disappointed with this hotel. It's fine for a quick in and out - they have a free shuttle to the airport and give you welcome drinks and free breakfast- but it's just ok. The rooms are fine - clean but semi dated. The casino is not a selling point and the restaurant is more like a sports bar so be prepared to eat bar food. I thought this would be a fun, cheesy last evening for us but it was fairly depressing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location for the airport

Posted Jan 15, 2015
We stayed here on a brief layover. The grounds are nice and rooms are clean and secure.
Comment from Hotel Management
Jan 20, 2015 by Hotel Representative, Hotel Management
Dear Traveler, thanks for your wonderful comments. There is nothing that we enjoy more than learning how much our guests like staying with us and find our everything we offer up to their expectations. It is great to see how much you enjoyed our hotel and found our location so convenient since we are not only about 15 minutes away from the international airport but we are also less than 10 minutes away from downtown and just right infront of one of the country´s most important highways. We are constantly striving to make our guests feel right at home and to provide them all the comfort they expect and deserve and we are very happy to have been able to achieve it with you. Thank you for choosing us, it was a pleasure having you stay with us. Best regards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Panama

Pleasantly surprised at how good everything was.

Posted Jan 2, 2015
Pros: See above.
Cons: Grab bars inside the tub , especially for your older guests (I'm 74). Finding ice machine was a minor pain. Put a machine on each floor.
Location: Having the Denny's was very good and so convenient.
We checked in right away, no need to wait for the regular check-in time. Appreciated how well prepared the room was. The WIFI was drama free and easy to access. Small, compact room but efficiently laid out. Beautiful grounds, swimming pool and jacuzzi. We loved the very efficient and well timed airport shuttle.
Comment from Hotel Management
Jan 19, 2015 by Hotel Representative, Hotel Management
Dear Rich, we really thank you for sharing such fantastic comments about your stay in our hotel. You made us very happy by telling how pleasantly surprised you were with everything we had to oofer you during your stay because it shows us that we are doing everything right in making our guests feel totally comfortable and satisfied. Our awesome staff is always trying to make all of our guests feel more than welcome and seeing if they can help them with anything they need in order to have a relaxing and wonderful stay. We are very glad that you found your accommodations so well furnished and so comfortable and our swimming pool and landscaping so beautiful because we want our guests to be surrounded not only by friendliness and attentiveness but also by beauty and comfort. Thank you so much for staying with us. It was a pleasure having you here and being able to be at your service. Best regards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Burnaby BC

Serviceable Airport Hotel

Posted Dec 30, 2014
Pros: Hotel Shuttle
We used this hotel just to get in and out of San Jose. We chose it mainly for the free airport shuttle and that was well done. The driver was safer, friendly and courteous. There is really nothing around this hotel which is in an urban/light industrial area on a busy road. Nothing was open nearby when we got here except the somewhat dingy basement casino. However, the hotel lounge/cafe was open and was OK, if a bit loud with a younger crowd. The room itself was plain, neat and clean. There is a pool and grassy area inside the hotel perimeter which actually looked fairly nice, but we never got to use it as we left early. The free breakfast is at Denny's next door where you get a limited choice of small, mediocre but edible breakfasts. Overall if using this hotel in transit we would definitely recommend it. If staying a few days enjoy the pool but stay inside the hotel complex at night.
Comment from Hotel Management
Jan 19, 2015 by Hotel Representative, Hotel Management
Dear Traveler, thank you for posting your comments, we really appreciate it. It is very nice to know how much you liked our hotel, our accommodations and services. We are not only 15 minutes away from the aiport, but we are also less than 10 minutes away from downtown, makin g us very convenient when guests want to go see the city, and for when they have to come or go to the airport. Among the great services we offer a complimentary breakfast at Denny´s right next door from us ( if our guests are not completely satisfied with the complimentary menu, they can use the voucher and by paying the difference they can choose anything from the regular menu.) and free wifi. It is very nice to know how much you liked our swimming pool and our landscaping, too bad that your stay was so short that you didn´t have any time to enjoy them, hopefully next time you will. It was a pleasure having you here with us, we hope to see you back again real soon. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good experience

Posted Dec 22, 2014
I stayed there for one night, before flight back to my place, it was ok. The staff was welcoming, there is a resto-bar at the entrance, Wi-Fi was working well, the room and the pool was clean and the shuttle service is every 20 minutes, around 20 minutes from the airport (depending on trafic). I appreciated this place and felt safe.
Comment from Hotel Management
Jan 7, 2015 by Hotel Representative, Hotel Management
Dear Traveler, we really appreciate your awesome comments. It makes us very happy knowing how satisfied you were with your stay with us. Starting with our very helpful and friendly staff, the free wifi, the free shuttle to and from the airport among other many useful services. It is also very nice that you felt so safe because our guests´ well being and safety are extremely important for us. Thank you so much for choosing us. It was a pleasure having youstay here with us. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Recommend

Posted Dec 20, 2014
Pros: Very clean and attached to a bar/casino/free breakfast at Denny's.
Stayed one night, like the last time. Enjoy staying here. Had a room with a king size bed and overlooking the pool. Rare to get a good room when booking discounted hotels. Everything was very good. Except staff start early are are noisy. An issue if you like to sleep in. Otherwise, would still continue to stay here.
Comment from Hotel Management
Jan 7, 2015 by Hotel Representative, Hotel Management
Dear Dean, thank you for taking the time to write such nice comments about our hotel. It looks that you´re already part of our global family since this is not the first time you have stayed with us. We are very glad that you always enjoy staying with us due to our very comfortable accommodations and our great services. About the early staff being noisy, we will immidiately look into it so it can be avoided in the future. It was a pleasure being at your service and we hope to see you back again real soon.