Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Amy from Utah

Great for catching an early flight!

Posted Apr 18, 2014
We booked this hotel for our family of 7 on our last night in Costa Rica because we had an early morning flight the next day. It was an easy end to our 9 day trip. We were able to do some laundry, grab some PIzza Hut nearby and enjoy an easy night in. We even returned our rental car early (the night before our flight) and used their shuttle service in the morning to save us time. The pool was a little cold so the kids didn't really swim but other than that, it was great! The front desk even hooked us up with adjoining rooms so we could stay together.
4 out of 5
Recommended
for Everyone
by A verified traveler

HAmpton Inn SAn jose

Posted Apr 11, 2014
Very very very very comfy after two weeks on the road.
Comment from
Jan 16, 2014
Dear Traveler , thanks for such an awesome review. There is nothing more to say than mission accomplished, we managed to make your stay as restful and peaceful as possible making you very happy and satisfyied for having choosen us as your hotel of choice. We are a hotel that goes above and beyond to make our guests have a perfect and comfortable hotel experience plus making them feel so welcome as if they were right at home. It was a pleasure being of your service, thank you for staying with us. Best regards.
5 out of 5
Recommended
for Everyone
by cindy from berrydale, fl. usa

Nice hotel near the airport

Posted Apr 9, 2014
Very nice stay. Especially after experiencing couple of other hotels in Costa Rica. Would stay again
Comment from
Jan 14, 2014
Dear cindy a , thank you for writing such nice comments. You have made us very proud by making us your favorite hotel from all the others you stayed in while visiting the country. Just watching our guests glowing with happiness and satisfaction when they are leaving our premises to return home makes our mission so worthwhile because it really do show that we are indeed doing everything we have to do to make their stay with us a very successful and restful hotel experience in which all their requests and needs are going to be comply as soon as possible. With our very comfortable accommodations and our very convenient services, we want to make our guests feel as if they are in their home away from home, where they can completely trust us with their satisfaction and well being. It has been a pleasure being of your service and we hope that you will visit us again soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Greatest hotel at SJO airport

Posted Apr 8, 2014
Pros: Staff, breakfast and closeness to SFO
Cons: No
Location: Denny's
Staff were outstanding - helpful, and remembered our name
Comment from
Jan 10, 2014
Dear Traveler, thanks for sharing your amazing review. It is always delightful to know when our guests are so satisfied with our accommodations and services that they write that there was nothing bad about or during their stay with us and this is what makes us feel more than happy because we thrive on our guests´ comfort and satisfaction which is our reason of being. We are a hotel that is always looking for ways to improve an already great service so we can assure and guarantee our guests complete satisfaction during their stay with us. We really care about the quality of rest they get either before a flight or when they are coming from a long journey because we want this to be their home away from home, a safe haven where they can forget about everything else and their only concern will be how many hours of rest are we getting today. It was a pleasure having you stay with us, we all will look forward to your next visit. Best regards.
5 out of 5
Recommended
for Everyone
by jill from LA

Outstanding staff and facilitities

Posted Apr 7, 2014
Pros: Amazing customer service and excellent location and facilities.
Cons: Nothing
Location: It is super close to the San Jose. Airport and the shuttle runs very frequently from the Hampton Inn to the airport. Car rentals are across the street
My family and I stayed at the Hampton Inn on our way to LA for a medical emergency for my husband. The family stayed one night. I had to stay two because Costa Rica could not stamp my service dogs papers at the airport. Daniel the manager at the Hampton drove me to the University Veteranarian Deptment to have my dogs paper stamped. Without the outstanding staff (Anika) and Daniel I would not have been able to leave Cosat Rica to attend to my husband. I would highly recommend this hotel to anyone. Customer service is amazing and the rooms and facilities were excellent!
Comment from
Jan 10, 2014
Dear jill S, we really appreciate your amazing comments. You had made us very proud by writing that you like everything about our hotel and that you didn´t find a single flaw, wether in our services, accommodations, premises or staff. Learning about this makes us thrive because our goal is to provide complete comfort and satisfaction for each and every guest, and by learning that you found everything more than perfect it makes our job very rewarding. Even more than a job, for us and the rest of the personnel it is a pleasure to look after and to take care of our guests, to make them feel right at home, to feel surrounded by a warm and friendly atmosphere in which all their requests and needs are going to be fulfilled. We are very lucky to have people such as Daniel and Anika working for us, because as you could see, they go above and beyond to make sure our guests have everything they expect and deserve and much more. It was a pleasure being of your service, the entire team looks forward to your next visit. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Handy to SJO airport

Posted Apr 2, 2014
Pros: free shuttle to hotel
Cons: breakfast option for guests who have very early flights
Location: right by airport but still need to take shuttle
Nice place to stay for our early flight (6:40 am) out. A bit pricy but very convenient with a continuous shuttle all night. Staff gave us good advice regarding the departure tax - we went the afternoon before rather than in the morning when lineups can be bad. Would have appreciated at least a pick-up or brown bag breakfast available at 4 am (complimentary breakfast not available until much later) - there were a dozen or more guests like us with very early flights.
Comment from
Jan 8, 2014
Dear Traveler, thank you for taking the time to write your comments. It is very nice to hear how convenient you found our hotel, not only with its great location (being less than a mile away from the airport), but also because of the excellent services we offer to our guests and a very helpful and friendly staff that is always willing to help them in any way they can to ensure that their stay is going to be a very restful, satisfying and pleasant one. We always have our "breakfast to go" bags ready for our guests at 5:30 a.m., but if a guest asks the front desk for one before that time, then they will happily comply. Once again, we are very sorry and you can be sure that it will never happen to you again. It was a real pleasure being of your service and we thank you for choosing us. Best regards.
5 out of 5
Recommended
for Everyone
by linda from Monteverde and New Mexico

Amenities cover the price

Posted Mar 27, 2014
Staff very friendly. It really helped to have free long distance calls, free airport shuttle and great breakfast included. Rooms clean and comfortable. Great place to start and end Costa Rica visit ...so close to airport.
Comment from
Jan 4, 2014
Dear linda, thank you very much for writing such a candid review about your stay with us. We are delated to learn how much you liked staying with us, how convenient you found our services and location and of how comfortable and clean you found the rooms, because it shows us that we are doing right everything we are supposed to do to make our guests happy and satisfied. We really want to make you know that for everyone at the hotel, this is not only a job we do but it is a real pleasure because there is nothing more rewarding for us, than to see each and every guest leave with a big smile on their faces. It was a pleasure being of your service, the entire personnel will look forward to your next visit. Best regards.
4 out of 5
Recommended
for Everyone
by Dar from Michigan

Nice hotel close to airport

Posted Mar 23, 2014
Just needed a place to stay at end of trip nice place.
Comment from
Jan 28, 2014
Dear Dar, thanks for such a nice review. We are very proud to find out that eventhough you were only trying to find a place at the end of your trip, you did experience a great hotel experience with us. Our staff is always working and doing everything they can to make all of our guests feel extremely welcome and comfortable so they can be ensure that everything of what they were expecting is in fact everything they are going to get and much more. We really do hope that we are going to be able to see you back very soon, it was a real real peasure having you stay with us. Thank you for choosing us. Best regards.
5 out of 5
Recommended
for Families
by Twila from Saint Petersburg

Hampton, near Hotel Airport

Posted Mar 21, 2014
Pros: I did not like that they gave us a room with one bed.
Cons: Not much. Just a little more attention to details at front counter.
Location: The location is excellent for airport.
I am sold on the predictability of the Hampton Inn. The place is always clean, the breakfast is always tasty and the staff is pleasant. We stayed here on the way out of Costa Rica. I was able to wash some clothes, rest up and get to the airport without any real hassle. My only complaint is when I got to the hotel with my husband and two kids (ages 8 and 10) at 8 p.m. after a 4 1/2 hour drive, through a lot of traffic, the clerk at the front desk gave us a room with one king size bed. They switched us after a phone call, but I was a little perplexed about why they would possibly think the four of us could sleep in one bed? They said Expedia did not have the two kids listed. I am usually careful to make sure I list the kids, so I don't know why that would be. But even if it did not, the young female clerk at the counter should have talked to us about it when we were standing at the counter, instead of making us traipse up to the room with our luggage in tow. But after we switched room, everything went well. The morning staff, including the ones who helped clear the breakfast dishes, were terrific.
Comment from
Jan 28, 2014
Dear Twila D, thank you for sharing such a thorough review. The most important thing for us as a hotel, is to comply with all the things our guests want and request for their total satisfaction and comfort so when we involuntarily make a mistake as humans that we are, we do everything in our power to correct it so they can be satisfied and happy. We are very sorry to hear about the mishap you experienced when you first got here and we apologize about it, but as you wrote before, it was resolved as quickly as possible and everything was good and up to your expectations afterwards. It is great to hear how much you liked our comfortable rooms and all the services we offer (including our very varied complimentary breakfast and our shuttle which we are very proud to say is always on time and to and from the airport as fast as it can). Once again, we apologiize for the inconvenience and we thank you for choosing us. It was a real pleasure being of your and your family's service. We hope to see all of you back again very soon. Best regards.
4 out of 5
Recommended
for Families
by Nadine from Vancouver, BC, CANADA

Good location if you need an airport layover

Posted Mar 19, 2014
Pros: They had free coffee and apples! Also a small convenient store to buy beer, ice cream, etc.
Cons: Windows don't open which we found quite stuffy and bad for allergies.
Breakfast was great and staff very friendly. Frequent airport shuttle. Lot of car rental places next door so you don't have deal with your car rental on the same day as you land/fly out so this saved us money. This is your standard 3 star hotel room.
Comment from
Jan 28, 2014
Dear Nadine, thank you for taking the time to write your comments. it makes us very happy to know how much you liked our services, staff and location and how convenient they all were for you (specially having so many car rental agencies just across the parking lot). We aRe very glad that you liked our complimentary breakfast so much and that you appreciated having fruit and coffee available the 24 hours of the day. We want our guests complete satisfaction and happiness so we always strive to provide them with everything that will enable them to not only feel this way, but also to make their rest the most comfortable and peaceul they have ever experienced. It was a pleasure being of you service, we hope that you can visit us again soon. Best regards.