Ratings based on 449 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sonora CA

Perfect place for arrival and departure stay.

Posted Jul 5, 2014
Pros: Convenience to airport, easy shuttle, helpful and friendly staff.
Cons: nothing
Location: Fabrica del Sr. and Sra Ese. Wood works. Beautiful restaurant, serene gardens and tour of wood crafts. Beautiful place to buy handmade items.
Convenient and first class treatment. Fast shuttle service to airport even at 4 AM. We stayed at Marriott upon arrival and Holiday Inn Express upon departure. Hands down the Holiday Inn Express was a superior experience. Highly recommended.
Comment from Hotel Management
Jul 12, 2014 by Hotel Representative, Hotel Management
Dear Barbara, thank you for posting such an amazing review. It is very rewarding to know that when you compared us to other hotels, you found that your experience with usl was so superior. Making our guests happy and satisfied is our reason of existing so we really do strive to provide them with only the best, wether it is services, accommodations or the most attentive and friendliest staff ever. We are also very happy to learn how convenient our 24 hour shuttle service to and from the airport was for you because for us here at the hotel, going above and beyond for our guests is not only our job but also it is a great pleasure. Thank you for choosing us, the entire team will look forward to your next visit. Best regards.
4 out of 5
Recommended
for Everyone
by missair from Guatemala

close to airport with shuttle

Posted May 25, 2014
Pros: the room was clean
Cons: change the breakfast, more options.
we was in Costa Rica for business, we was 3 persons (1 woman and 2 mens) and the person in the reception the first day was not reading the reservation, the reservation was 2 rooms, one for the 2 mens and one for the woman, and the persons saids "one room for the three of you". Uncofortable experience.
Comment from Hotel Management
May 28, 2014 by Hotel Representative, Hotel Management
Dear missair, thank you for sharing your comments, they are very implortant for us because they allow us to see our guests´ perceptions and opinions of our hotel and its services. We regret to find out that our breakfast was not of your liking, we truly do strive to attain our guests´ total satisfaction and providing them with a great complimentary breakfast is always a priority, that is why we always try to make it as varied as possible, combining traditional breakfast dishes and staples such as eggs, bacon, muffins, assorted cereals and yogurts with regional dishes such as tamales and gallo pinto so we can please even the most diverse plates. We do apologize for the our mistake regarding your reservations, luckily it was resolved immediately and we thank you for your comprehension. Thank you for staying with us. It was a pleasure being of your service. Best regards.
5 out of 5
Recommended
for Everyone
by sherri

Wonderful choice to be close to the airport

Posted May 21, 2014
The staff was so friendly and helpful!! Highly recommend this hotel.
Comment from Hotel Management
May 28, 2014 by Hotel Representative, Hotel Management
Dear sherri, thank you for posting your review. It always makes us very proud everytime we read reviews that give our entire personnel such a high praise for how attentive and friendly they are with our guests. On behalf of the entire staff, I would like to tell you that more than a job, it is a pleasure for us to be of service to our guests and provide them with everything they need and request to make their stay a successful experience. We are always going above and beyond to ensure that they are truly comfortable and feel as if they were right at home. Thank you for staying with us, the entire staff will look forward to your next visit. Best regards.
3 out of 5
Recommended
for Everyone
by IJ from Ontario, ON

Fair Hotel for Price and Convenience

Posted May 12, 2014
Pros: Convenience and availability of airport shuttle. 3 minutes to airport.
Cons: Updates to rooms. A little dated-but much like the rest of Costa Rica.
Location: Limited restaurants--a Denny's and a Chicken place. The only benefit to staying at this hotel is its proximity to the airport.
Check in was friendly. Staff courteous, but very busy at the time of check in processing multiple guests at once. Room was as expected, however A/C was blowing out very humid air that wasn't so cold. The facilities and common areas where clean and ac worked throughout. Staff seemed responsive to the comment we made upon departure about a/c and said they'd investigate for the benefit of future guests. Breakfast was ok...typical Holiday Inn Express fair (which IMHO is adequate). Overall, a fair price for stay.
Comment from Hotel Management
May 16, 2014 by Hotel Representative, Hotel Management
Dear IJ, thank you so much or sharing your comments because they are very important for us because they serve us as feedback of how guests perceive our hotel, its services and its staff and lets us see what we need to do to improve every day for our guests total satisfaction. We are a hotel that is so concerned in providing each and every guest ouf ours such an excellent service so they can see how we do personalize our attention to each guest. Our outmost desire is to make our guests feel so comfortable and welcome that they will only have to focus in getting all the rest they need and deserve. We are very sorry to learn that in your opinion our hotel's only benefit is our very convenient location (less than a mile away from the airport) because we really do strive to provide our guests with everything they need (wether it is amenities, complimentary services ect. such as our complimentary breakfast, our free shuttle service to and from the airport the 24 hours of the day, and the free wifi among other things) to make their stay a great hotel experience. We are very sorry that you told the front desk about the malfunction of the air conditioner as soon as you noticed it, because then, we would have send a technitian to fix it up, or we could have change you to another room because we really do care about our guests comfort and well being, and we do go out of our way to provide it for them. It was a pleasure being of your service, thank you for choosing us. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel for affordable price

Posted May 4, 2014
Pros: Staff was very friendly and helpful Shuttle services was excellent
Location: Good thing to have Denny's cross the street
Air conditioner on the room was noise and It did not work properly at all times. Room smells
Comment from Hotel Management
May 9, 2014 by Hotel Representative, Hotel Management
Dear Traveler thank you for posting your review. It always makes us very happy at the hotel to learn how our guests like our entire personnel so much since we all strive to make them feel welcome, providing them with all they need to make their stay as comfortable and restful as it may be. We are also delighted to know how convenient you found our location (being less than a mile away from the airport, having a couple of restaurants and several car rentals just across our parking lot) because it really makes our guests have more resting time either when they are arriving or before they depart on their trips. We are happy to inform you that our cleaning staff is always working very hard to mantain our hotel in all the optional conditions we guarantee and to keep its high quality of service we are known for. It was a pleasure to have you with us, we hope to see you again in the near future. Best Regards
5 out of 5
Recommended
for Everyone
by Mariela from Colombia

Great staff, nice hotel

Posted Apr 29, 2014
Pros: The staff and the breakfast
It is well located. Transportation is made easy thanks to the shuttle service to and from the airport and to nearby restaurants.
Comment from Hotel Management
May 9, 2014 by Hotel Representative, Hotel Management
Dear Mariela, we really appreciate your nice review. We are a hotel whose staff is always one step ahead for providing our guests with all their requests and needs in the most friendly and attentive way so they will not only be very comfortable, but they will also feel very welcome and right at home. We are very happy that you liked and enjoyed our services so much such as our complimentary breakfast which we do try to vary as much as we can so we can be able to satisfy all of our guests' tastes, our 24 hour shuttle service to and from the airport every 15 minutes, and our free wifi among other things. Thank you so much for staying with us, it was a pleasure being of your service. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice alternative to Hampton Inn

Posted Apr 21, 2014
Cons: Pool was pretty cold for the kids.
Always used to stay at the Hampton but they were full. The Holiday Inn was just as close to the airport- clean and very pleasant staff. A bonus is you get on the airport shuttle first (before Hampton Inn guests) which is nice when it is full.
Comment from Hotel Management
Apr 23, 2014 by Hotel Representative, Hotel Management
Dear Traveler, thank you for posting your review. We are delighted to find out that after giving us a try, you really liked us and found our premises very pleasing, our accommodations clean and comfortable and our staff friendly and attentive. We want our all of our guests to be able to experience for themselves how we really do strive to provide for them everything they need to make their stay not only comfortable, but also surrounded by a very warm and friendly environment. Thank you very much for staying with us, it was a pleasure being of your and your family´s service. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great location next to airport

Posted Apr 21, 2014
Pros: Proximity to airport and car rental
Cons: beds were too firm for our comfort
Location: Car rental offices, restaurants are a short walk away
We only stayed for one night upon arrival. Location proved perfect. I literally walked half a block to car rental agencies and was able to take my time to chose and try out options knowing that kids were a short walk away. Without working phones, I was able to walk back and forth to discuss details with friends we were traveling with without having to drag everyone to a small rental office.
Comment from Hotel Management
Apr 23, 2014 by Hotel Representative, Hotel Management
Dear Laila, thank you for taking the time to write and post your comments. As many of our guests have said before, one of our best features besides from our great services and our amazing staff is our very convenient location because we are not only less than a mile away from the airport, but we are very nearby from several car rental agencies and just a parking lot away from a couple of restaurants and a casino making our hotel a very strategic place for the convenience of our guests as yourself did experienced. We are sorry that you found the mattress of your bed too firm, our front desk staff would have gladly change you to another room with a mattress more of your liking if you had told them because there is nothing more we want than to provide our guests with the most satisfactory and peaceful rest we can. It was a pleasure having you and your family stay with us, we hope to see you all back very soon. Best regards.
4 out of 5
Recommended
for Everyone
by Ian from GB

Excellent airport hotel.

Posted Apr 20, 2014
Pros: Free airport shuttle. Comfortable room. Breakfast.
Cons: Fine as it is.
Location: Good jumping off point for touring Costa Rica. Within an hour's drive of Poas Volcano (get there before 10.00am to avoid it being obscured by cloud.
We stayed here for our first & last nights in Costa Rica. With its frequent (& free) airport shuttle bus, and rooms that are spacious, clean and comfortable, it makes an excellent airport hotel. The place is well kept with a décor that avoids seeming institutional. Nice outdoor pool. Breakfast is fine with fruit, juice, pastries, toast, eggs and some other hot option (e.g. Gallo Pinto) plus great coffee. No evening meals served, but a Denny’s, a reasonable chicken joint and a casino restaurant are literally just across the road. If you need to rent a car there are several within 100 metres walk ranging from Alamo to the ‘local’ 2-Go Rent-A-Car (cheaper). Staff were courteous and helpful. Not so easy to find if arriving in own car from elsewhere.
Comment from Hotel Management
Apr 23, 2014 by Hotel Representative, Hotel Management
Dear Ian, thank you for sharing such a detailed review of your stay with us. It always makes us very proud when we read reviews like yours in which our guests find absolutely nothing wrong with our hotel, its staff and its services because that is exactly what we are striving for. We want to provide total comfort and satisfaction to all of our guests so they can know that they can always rely on us for their comfort and well being. It is very rewarding when we see how much our guests like everything about us, what we provide for them and the great type of service our entire personnel gives them in order to make them feel more than welcome, as if they are part of our own family. It is always a pleasure being of your service and we will look forward to your next stay. Thank you for choosing us. Best regards.
5 out of 5
Recommended
for Everyone
by Sylvie from Fairfield CT

do not esitate

Posted Apr 20, 2014
Pros: the rooms are large modern and quiet. Helpful and nice staff. Free ride to airport.Safe.
Location: Open late and walking distance American food chains.
Spent last night of our trip in Costa Rica. The idea was to get our AM return on time.
Comment from Hotel Management
Apr 23, 2014 by Hotel Representative, Hotel Management
Dear Sylvie L, we really appreciate you sharing your comments. It is wonderful to learn how convenient you found our hotel, not only because of its great location (less than a mile away from the airport and just across the parking lot from several car rentals, some restaurants and a casino) but also due to its super comfortable accommodations and great services besides the very attentive and friendly staff. We are always trying to provide our guests with everything they request and need so they can feel as if they are in their home away from home, where all their needs are met and their well being and rest are the most important things in the world. Thank you for choosing us, it is always a pleasure being of your service. Best regards.