Ratings based on 440 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Adam from Michigan

Close to airport... About it.

Posted Apr 11, 2014
Pros: Close to the airport, next to a casino, and the airport shuttle.
Cons: The bed and the AC unit.
Location: Close to the airport, casino and restaurants nearby. Good for your last night stay as long as you don't want to do anything else.
Hotel was okay, it was clean and the staff was nice. Super close to the airport and the shuttle was a bonus. We ate at the casino next door, food was good. Spent our last mil there, but the gaming machines won't except coins so you will get a few souvenirs. As for the room the bed looked comfy but it was actually terrible woke up with back aches, and the AC unit in the room sounded like it was ready to explode. Hint... I took off the cover and leaned a trash can against it to stop the rattling. Breakfast was sub par in comparison to what we had the rest of our stay in the country, this was our last night there. The intersection in front of the hotel was tricky. Was worried about driving in the country and it was fine, I actually had a great time driving there.... But that intersection was by far the most dangerous part of our travels there.
Comment from
Jan 16, 2014
Dear Adam , thank you for sharing your comments with us so we can see what needs to be done to improve our services everyday and make our guests feel very satisfied about having stayed with us. We want to deliver to each and every guest what they were expecting when they chose to stay with us, a comfortable room, great services, a very convenient location making our hotel less than a mile away from the airport and right across the parking lot from a casino and several car rentals, and with the best staff any hotel can wish for. We are very sorry that you found the mattress of your bed so uncomfortable, if you would have told our front desk staff about it they could have either brought in another mattress more of your liking or they could have gladly have changed you to another room because what we want is our guests´ total comfort and satisfaction so they can have a restful and peaceful stay before a long journey. Thank you for staying with us, it was a pleasure being of your service. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

costa rica

Posted Apr 8, 2014
The hotel staff was very friendly and helpful. It was really convenient being so close to the airport and to the rental cars(across the street). The rental car companies are usually not open late so it was convenient. The only setback was that we had cold water in the shower. Nice of them to pack us breakfast bag for an early morning flight.
Comment from
Jan 10, 2014
Dear Traveler, thank you for sharing your comments about your stay with us. Making our guests feel totally satisfied about their stay with us is what makes us who we are as a hotel because we want them to have the best and most comfortable and hassle free hotel experience possible so they can be assure that they can always count on us for delivering all the promises we make. Our staff always goes a step beyond to make sure that our guests not only feel very welcome and at home but also they are always complying with all their needs and requests to make them feel as comfortable as they can. It is great that you found our location so convenient since we are less than a mile away from the airport and just across the parking lot from several car rentals which benefits our guests very much. We are very sorry to learn about the cold water in the shower, we hope that you called the front desk immediately so they could have the problem fixed as soon as possible. Thank you for staying with us, it is always a pleasure being of your service. Best regards.
5 out of 5
Recommended
for Everyone
by Judi from No. Idaho

short stay

Posted Apr 7, 2014
Pros: By the airport for an early flight. Shuttle to the airport. Denny's restaurant next to it.
Location: Airport location, Denny's restaurant, and a casino. Lot's of eco-parks and sight seeing venues. We were there two weeks & still didn't see everything.
We really can't give a extensive review as we checked in a 8:00 PM & checked out at 6:00 AM. The room was very nice and modern. We grabbed a "sack breakfast" which was OK.
Comment from
Jan 10, 2014
Dear Judi, thank you so much for posting your comments. It is always truly delightful for us to learn how our guests like our hotel, its very convenient location (less than a mile away from the airport and just across the parking lot from several car rentals , a casino and a couple of restaurants), the amazing services we provide such as our free wifi, our complimentary breakfast (or if the guests leave before 5:30 a.m. a bagged breakfast "to go" for our guests´ convenience), the payment of the airport tax right inside the hotel ect., and last but not least our wonderful personnel whom are always doing everything they can to ensure that our guests get everything they need and are always satisfied with our services. It is always truly a pleasure to have you with us, thank you for choosing us. Best regards.
5 out of 5
Recommended
for Everyone
by tao4u2c from Windsor, ON

Convenient & Couteous

Posted Apr 5, 2014
Pros: Staff were over the top helpful and courteous. Facilities had everything you needed - nice clean rooms, gym, pool, breakfast area, & close to airport
Location: Adjacent to the hotel is the casino, a number of rental car offices, two restaurants, the highway, and the airport.
Great staff and facilities near the airport in San Jose, Costa Rica. You couldn't ask for anything more to end or begin your stay in the best getaway country in Latin America. Truly pura vida!
Comment from
Jan 8, 2014
Dear tao4u2c, thank you for such an awesome review. It makes us more than happy to know when our guests are truly satisfied with our hotel, its services, the facilities and accommodations, its location, and specially our great staff. Providing our guests with all they need and request during their stay for their comfort and convenience is what makes us who we are, which is a hotel totally committed to our guests rest and peacefulness so that they will not only expect it whenever they visit us but will know for sure that they are getting a most delightful hotel experience and much more. It was a pleasure being of your service, we will look forward to your next visit. Best regards.
5 out of 5
Recommended
for Everyone
by lee from new jersey

Great hotel in San Jose.

Posted Apr 2, 2014
Pros: I love the location to the airport, the outdoor pool, the free breakfast and the helpfulness of the staff members.
Location: It was close to Denny's and a fast food Costa Rican restaurant.
The Holiday Inn was very close to the San Jose Airport. The free shuttle swung by the airport every 15 minutes or so which was awesome. The hotel staff was extremely helpful and went out of their way to make my stay comfortable. Anything we needed was brought to our room within 10 minutes. Very time efficient. The outdoor pool was beautiful and well kept. The room itself was fine, nothing too fancy but you can not bet it for the price. I would 100% stay again at the Holiday Inn.
Comment from
Jan 7, 2014
Dear lee b, we really appreciate your wonderful comments about your stay with us. When we read reviews like yours, it makes us very proud because everything we provide and do is up to your expectations and much more, and we really thrive on our guests happiness and satisfaction because that is what our hotel is all about. It is very nice that you noticed how our entire staff is always going above and beyond to comply with everything our guests need, and for them this is more than a job, it is a pleasure. It is great that you liked our pool, the people who tend the garden are going to be very happy about it. It is great to know that you left feeling so satisfied and happy. Thank you so much for choosing us, we hope that you will visit us again very soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport, easy!!

Posted Mar 31, 2014
Pros: gym, pool, breakfast, friendly staff.
Cons: no, everything was fine.
This is perfect for your first or last day in Costa Rica. Everything is as advertised. Read the positive reviews, they are all correct. The bad review are just people that would complain about everything.
Comment from
Jan 4, 2014
Dear traveler, thank you for such a candid review. You have made us very proud because you found no flaw in our services and accommodations and completely trust us with your satisfaction and well being. It is great to see how our guests appreciate everything we do in order for them to have the best hotel experience possible and how we can guarantee that they are going to get everything they deserve and much more. It was a pleasure having you saty with us, we will look forward to your next visit. Best regards.
3 out of 5
by A verified traveler

Close to the airport

Posted Mar 13, 2014
Hotel was nice... however, the staff weren't too friendly. I doubt we would stay there again. Convenient yes, worth it no. The travelers/tourists were much more personable that the staff (except housekeeping).
5 out of 5
Recommended
for Everyone
by Lisa from Calgary, Canada

Quick, Easy & Charming

Posted Feb 24, 2014
We only stayed one night at the Holiday Inn Express as we were connecting through San Jose. When we arrived we were checked in quickly and were pleasantly surprised and the cleanliness and amenities offered. We asked where we could eat and were sent by taxi (Free) to a nice restaurant about 5 minutes drive away. In the morning they had brown bagged breakfasts for us at 5am! Very impressive. The shuttle was also very quick and efficient which was appreciated so early in the morning.
5 out of 5
Recommended
for Everyone
by Lisa from Calgary, Canada

Quick, Easy & Charming

Posted Feb 24, 2014
We only stayed one night at the Holiday Inn Express as we were connecting through San Jose. When we arrived we were checked in quickly and were pleasantly surprised and the cleanliness and amenities offered. We asked where we could eat and were sent by taxi (Free) to a nice restaurant about 5 minutes drive away. In the morning they had brown bagged breakfasts for us at 5am! Very impressive. The shuttle was also very quick and efficient which was appreciated so early in the morning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good for early/late flight arrivals

Posted Feb 23, 2014
Great hotel. Staff very pleasant and helpful. Very comfortable bed. Breakfast to-go for early morning flights. Would definitely stay here again.
Comment from
Jan 28, 2014
Dear Traveler, thank you for writng such a great review. We are honored to learn that you are going to make us your hotel of choice everytime you visit the country. It feels very good to be so appreciated but it feel better that you know that it was more than a pleasure being of your service. Our staff is always doing everything they can to make sure that our guests´ satisfaction is never compromised and to ensure them that they can always trust us in everything regarding their comfort and well being. We are also very glad that you enjoyed our "to go" breakfast and we are sorry that you didn´t get to taste our regular breakfast buffet which all our guests always find varied and delicious. Thank you very much for choosing us, we will definitely see you back again very soon. Best regards.