Ratings based on 611 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2015
Liked they had flight times listed and a scale for weighing luggage. Also, liked that there was a sack breakfast for us to take since we left before the official start of breakfast.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto, canada

close to airport

Posted Jan 30, 2015
Pros: location
Location: close to airport, few restaurants...not much else
We were looking for a hotel close to the airport that had a shuttle 24 hours a day. We had an early flight and this place was perfect. Nice pool and excellent gym. Not much to eat in area.....chicken place, Denny's and the casino across from hotel has a small bar and restaurant area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convience

Posted Jan 28, 2015
Location. Location. Locstion... Free airport shuttle.... they even had sack lunch breakfast as we left prior to serving time.
2 out of 5
by A verified travelerfrom Toronto

Very convenient for SantaMaria airport

Posted Jan 10, 2015
Pros: Convenience to the airport. Good breakfast
Cons: Plumbing on the first floor
Location: Airport, Casino, Walmart
I have stayed at this hotel twice. The first time it was wonderful. We were on the second floor and everything was excellent. My second stay was disappointing - I stayed on the main floor and the plumbing in my room backed up. Very unpleasant. On my departure I mentioned it to the front desk staff. I was hoping for at least an apology from management but have received nothing to date. Very disappointing.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Limoges

Personnel à l'écoute du client, accueil excellent.

Posted Jan 9, 2015
Pros: Le professionnalisme et la disponibilité.
Nous avons séjourné à 3 reprises dans cet hôtel lors de notre arrivée dans ce pays, lorsque nous avons ramené nos enfants prendre l'avion et au moment de notre départ. A chaque fois, la navette nous a pris en charge dans des délais très courts; cet hôtel est très pratique et permet de se rendre dans la capitale grâce à des bus partant de l'aéroport situé à quelques minutes de l'hôtel.
Comment from Hotel Management
Jan 20, 2015 by Hotel Representative, Hotel Management
Cher TRAVELER, merci pour partager vos gentils commentaires à propos votre séjour dans notre hôtel. Nous sommes très heureux d'apprendre que vous avez resté avec nous non pas une fois mais trois fois au cours de votre visite. Cela signifie que vous étiez très satisfaits de notre chambres très confortables, notre emplacement idéal et nos services. Notre personnel est toujours faisait du mieux pour nos clients à se sentir plus confortable et complètement satisfait Ce était un plaisir d'être à votre service. Merci de nous avoir choisis. À bientôt.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2015
It's a great place to stay on your arrival and departure days.
Comment from Hotel Management
Jan 20, 2015 by Hotel Representative, Hotel Management
Dear Guest, thank you for posting your great comments. It is very rewarding to know how convenient you found our hotel. Not only because of our very comfortable accommodations and services but especially for our location since we are less than a mile away from the airport making it possible for our guests to have more resting and sleeping time before or after a long flight. We are also located just a few meters away from several car rentals, a couple of restaurants and a casino. We hope to continue seeing you in your forthcoming visits. It was a pleasure being at your service. Best regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom oregon

Perfect after long flight

Posted Jan 7, 2015
Pros: It was so clean and comfortable. Coffee is always available.
Cons: Nothing
Location: I is the closest hotel to the airport.
We stayed here our first and last nights in Costa Rica. There was nothing they could do to have made it a better experience. Shuttles run every 15 minutes round the clock. Our flight was early so we left at 5:30 am. They provide sack breakfasts for those of us leaving early. Staff spoke adequate English.
Comment from Hotel Management
Jan 20, 2015 by Hotel Representative, Hotel Management
Dear carol, thank you for sharing your wonderful experience you had in our hotel. We are thrilled and honored to learn that there was nothing that you disliked during your stay with us because that is exactly what we work for, for our guests to have very comfortable and relaxing stays with the highest quality of accommodations and services, surrounded by a wonderful staff who are always doing everything they can to comply and please our guests. It was a pleasure being at your service. We hope to see you back again very soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lafayette

Convenient hotel near airport with free shuttle

Posted Jan 4, 2015
Location: San Jose, Irazu Volcano, Poas Volcano, Briit Coffee Tour...
We stayed there 3 nights total. Standard 2 queen beds room, very clean and quiet. We had trouble with our (very old) AC though, it was quite hot in the room. the breakfast was nice, very fresh products. The staff was very helpful. We took the shuttle at 2:00 AM for the SJO airport, we waited only 5 minutes for it.
Comment from Hotel Management
Jan 19, 2015 by Hotel Representative, Hotel Management
Dear Sylvain, thank you for sharing your review. We are thrilled to learn how much you liked our hotel and its services because that is what we really want and work for. Our most important goal is to be able to provide to each and every guest all the comforts they need to feel right at home. We are very happy that you enjoyed the tours so much because besides experiencing all the comforts we offer, you were able to see part our beautiful country. We are sorry to learn about the mishap you had with the airconditioner and we apologize for it. We take the comfort and satisfaction of our guests very seriously and any problems we are made aware of are always dealt with as soon as possible so you can rest assure that something will be done about it. It was a pleasure being at your service. Thank you for staying with us. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

clean hotel close to airport

Posted Jan 3, 2015
very close to airport and surprisingly very well maintained.
Comment from Hotel Management
Jan 12, 2015 by Hotel Representative, Hotel Management
Dear Traveler, thank you so much for your nice comments. It is wonderful to learn how convenient you found our location (less than a mile away from the airport and right besides several car rentals, a couple of restaurants and a casino). Also how nice and well maintained you found our premises because there is nothing we want more than our guests´ complete satisfaction. It was a pleasure being able to serve you. We hope to see you back again real soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Excellent Service

Posted Jan 2, 2015
Pros: Airport Shuttle and the amazing breakfast
Cons: Heated swimming pool
Location: Very convenient as it is across the street from the airport.
We stayed at Holiday Inn Express when we arrived in Costa Rica for one night and stayed again for one night before we left. Rooms were very clean and neat and we were served an excellent breakfast. When we went home, our flight was at 6 am and the hotel provided us with breakfast on the go. It was a brown lunch bag with a muffin, drink box, banana and a granola bar. The 24 hour airport shuttle was amazing! We would definitely stay here again!
Comment from Hotel Management
Jan 10, 2015 by Hotel Representative, Hotel Management
Dear Linh, thank you for posting your nice comments. We are very happy to learn how much you liked our hotel, so much that you even stayed twice during your trip not only because our very convenient location (we are less than a mile away from the airport) but also because of our very comfortable accommodations and our very helpful services such as our 24 hour shuttle service to and from the airport, both our complimentary breakfast and our breakfast "to go" for those guests leaving before 5 a.m., the free wifi among other very beneficial services. It is always wonderful for us knowing how much our guests appreciate our efforts for making them feel completely satisfied and at home during their stay. It was a pleasure having you stay with us. We hope to see you back soon. Best regards.