Ratings based on 50 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Ren

Nice area, 7-8 restaurants within the complex

Posted Apr 7, 2014
Pros: Location, location, location
Great experience. Would definitely return again. No problems whatsoever. Front desk staff, I think his name was Carlos, was very well trained, friendly and competent. Rooms are what you would expect out of a Holiday Inn. Hotel is relatively new. Pooland gym are on the 5th floor so try to request a room on that floor.
Comment from
Jan 9, 2014
Dear Guest: Thank you for staying at Holiday Inn Escazu and for your comments. We are pleased to know that you would definitely return and we will be more than happy to host you again. Best regards, Ludwing Diaz
4 out of 5
Recommended
for Everyone
by A verified traveler

Costa Rica Birthday Trip

Posted Mar 31, 2014
Great experience. Great hotel staff. Friendly and courteous.
Comment from
Jan 4, 2014
Dear Guest: Thank you very much for staying at Holiday Inn Escazu and for your comments. We are happy to know that you had a great experience and we will be honored to welcome you again in the future. Best regards, Ludwing Diaz
2 out of 5
by bob from Atalnta , GA

nice hotel but not geared toward English speaking

Posted Mar 7, 2014
Pros: Close to airport and San Jose.
Cons: Quite a few to name.
Location: Typical of a moderate sized city.
Poor English speaking staff who are not fully committed to service typical of Holiday Inn chain. Very poor water pressure of water basins in the rooms and not smoker friendly at all.
Comment from
Jan 11, 2014
Dear Guest: Thank you for staying at Holiday Inn San Jose Escazu. Your feedback is very important for us, and we are sorry we could not meet your service eexpectations. We also want to let you know that the room you stayed at will be revised and random tests of the system will be run . Regarding the language, we have english speaking staff in many positions but the hotel is not 100% fully bilingual, so we apologize if you felt difficult to communicate. In your final comment, Costa Rica has a non smoking law which we do enforce, but smoking can be done in specific locations. Thank you for your time and we hope to have the opportunity to host you again in the future. Best regards, Ludwing Diaz
5 out of 5
Recommended
for Business Travelers
by J from BOG

EXCELLENT

Posted Feb 18, 2014
Pros: ALL
Cons: ALL WAS PERFECT
Location: PERFECT
EXCELLENT ALL WAS PERFECT . LOCATION,STAFF,FOOD PERFECT
4 out of 5
Recommended
for Everyone
by susan from canada

great eatery district

Posted Feb 17, 2014
Pros: quick fast friendly check in
Cons: shuttle to the airport
Location: lots of eateries, shopping and airport 20 min
clean convenient and comfortable, this hotel is very close to shopping, and a ton of great restaurants, it was very clean staff helpful and beds and rooms were nice and comfortable great bang for the buck.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2014
Pros: Eveyrthing was great, the staff were very friendly and helped with all my needs and answered my questions very fast. Room service was great!!!
Location: This hotel is in my favorite part of escazu and everything that is high class is in the area
4 out of 5
Recommended
for Business Travelers
by Walmir from Costa

Posted Jan 10, 2014 on Hotels.com
Comment from
Jan 22, 2014
Dear Guest: Thank you for staying at Holiday Inn Escazu in Costa Rica. Best regards, Ludwing Diaz Director of Sales
Comment from
Jan 22, 2014
Dear Guest: Thank you for staying at Holiday Inn Escazu in Costa Rica. Best regards, Ludwing Diaz Director of Sales
4 out of 5
by A verified traveler

Nice hotel, easy access to San Jose and shopping.

Posted Jan 6, 2014
Pros: The staff was friendly and knowledgeable.
Cons: The rooms need to be vacuumed every day. There is very poor water pressure in the bathroom.
Location: Nice hotel, easy access to San Jose and shopping.
We were unable to swim in the pool. The pool is very small and less than 3 feet deep.
5 out of 5
Recommended
for Everyone
by julie from texas

Perfect

Posted Jan 4, 2014
Pros: Clean, staff, everything is very new, quiet, great views...
Cons: Most touristy things are not in San Jose and you will spend hours each day traveling to them. Also the pool is small but it is nice.
Location: Mall, restaurants.. But nothing touristy.
I have traveled a lot and this was one of the nicest hotels I have ever stayed in. It was clean, had friendly and helpful staff, had a dozen restaurants within a 5 minute walk and the mall was less than a 15 minute walk and another 10 to the Sheraton casino. My room 401 was in the front corner and had huge windows on two sides. I could see the valley and on new year eve I could see thousands of fireworks. I have never seen so many.
5 out of 5
Recommended
for Business Travelers
by Wally Beck from Playa Grande, Costa Rica

Very Nice..

Posted Dec 28, 2013 on Hotels.com
The Hotel is done in a very contemporary design. The Staff was very attentive and the food from Room Service was quite good. Location is excellent!
Comment from
Jan 8, 2014
Dear Guest: Thank you for staying at Holiday Inn San Jose Escazu and for your comments. We are pleased to know that you found our hotel with contemporary design, attentive staff and excellent location. Best regards, Ludwing Diaz Director of Sales