Ratings based on 205 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

A pretty good hotel but very pricey

Posted Jan 10, 2015
Pros: It has some lovely gardens.
Cons: The restaurant utensils and glasses were consistently dirty.
The hotel is designed like a resort that you would fine around a beach. The hotel has some lovely gardens although the location is north of San Jose in the highlands in Santo Domingo. There wasn't much in terms of amenities within walking distance, so you are stuck if you don't have your own transportation. The restaurant is pricey for what you can get anywhere else in Costa Rica for much cheaper. The hotel is very safe, so if you want to avoid with sketchiness of San Jose but have a base in the Central Highlands then this is an option. But be prepared to spend a lot of money here.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington DC

Posted Dec 21, 2014
Pros: The setting
Location: Nothing nearby, expect the bar/restaurant around the corner of the street the hotel is on is excellent.. Book some local tours
Wonderful Staff. Very helpful. Do NOT book the local jewelry tour. Its a scam
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DAVENPORT, IA

BEAUTIFUL HOTEL AND GARDENS IN SANTO DOMINGO

Posted Nov 13, 2014
Pros: EVERYTHING. THE FACILITIES, THE STAFF IS WONDERFUL AND THE GARDENS ARE BEAUTIFUL.
Cons: NOTHING. THE ONLY THING THAT COULD BE IMPROVED IS MY ABILITY TO STAY LONGER.
Location: CONVENIENTLY LOCATED. WITHIN AN HOURS DRIVE TO THE BEACH, FISHING AND OUT DOORS ACTIVITIES. WITHIN MINUTES OF SHOPPING AND DINING.
IT HAS ALWAYS BEEN A WONDERFUL EXPERIENCE AT THE HOTEL. I'VE STAYED THERE MANY TIMES IN THE PAST AND THE STAFF, ACCOMODATIONS AND DINING EXPERIENCE MAKE MY STAY VERY ENJOYABLE. IN FACT, IT'S THE ONLY HOTEL I'VE STAYED AT IN COSTA RICA OVER THE PAST TWENTY YEARS. ALSO, IT IS VERY QUIET AND RELAXING.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Beautiful garden, wonderful staff

Posted Nov 9, 2014
We loved this hotel. We stayed for three nights, enjoying its cleanliness, beauty, and service. We took tours that the staff arranged for us. Excellent customer service. The garden is lovely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great retreat within San Jose

Posted Aug 27, 2014
Pros: Friendly staff, beautiful gardens, great facilities, homey atmosphere
Location: Inbioparque
Very comfortable and welcoming. Excellent food and service. Beautiful grounds.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Uk

An oasis near San Jose

Posted Aug 10, 2014
Pros: The comfort of the room, helpfulness of the staff and gorgeous grounds.
Cons: The decor is a little old fashioned, but this is made up for by other qualities.
Location: Many tours are available from the hotel and are easy to arrange. There is very little in the immediate surroundings of the hotel, but transport into
The staff at the hotel were very welcoming, with check-in quick and easy. We had a very large comfortable room with a large balcony overlooking the gardens. The beds were extremely comfortable. The grounds of the hotel are an absolute delight, with an abundance of exotic plants and wildlife. There is a very pleasant pool and sauna. The hotel reception staff were extremely helpful, especially Letitia, who organised a tour for us at the last minute, with a really good driver who looked after us very well. Food in the hotel was very good and good value. I would strongly recommend this hotel to anyone wishing to stay near San Jose without being in the city itself.
5 out of 5
Recommended
by Rickfrom Dallas

My favorite place to stay in the San Jose area.

Posted Jul 31, 2014 on Hotels.com
The garden in the back is unbelievable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom allen, tx

Posted Jul 20, 2014
Location: Very limited on foot as in the middle of a residential area. Closest bar/restaraunt down the road was very good.
Stayed 3 nights total on either end of our guided vacation around the country. Staff was excellent - friendly and helpful. Facilities were nice. Beautiful, well lit grounds with great paths but close at 8 pm so we could not see after dinner so wish they were open later. Our 3rd floor room was above the kitchen area so had several odors drift into our room, but not in there very long so manageable. Next room was 3-4 rooms in and no issues. Food from the restaurant was enjoyable.
4 out of 5
Recommended
for Everyone
by lisafrom California

Nice, friendly neighborhood hotel

Posted May 26, 2014
Pros: All of the staff were wonderful
Cons: At times the shower would go very hot or quite cool.
Location: Used this as a home base, but didn't check out the neighborhood too much.
The hotel was a nice, neighborhood hotel with an exceptional staff that really went out of their way to please. Ask for a room overlooking the gardens and I would advise arriving during the day to allow for daylight hours to find the hotel. It is difficult to find in the dark. Overall, quite nice.
4 out of 5
Recommended
by C.H.from Santa Rosa, CA

Amazing views, quiet, amenities, taxis available

Posted May 20, 2014 on Hotels.com
This hotel is a bit out of the way if you don't have a car, but taxis are readily available out front or local buses go into town on the same road. I walked into Herredia and Santo Tomas several times during my stay to buy snacks or see the churches and walk around. Stay on the sidewalks as traffic is a little crazy! Lots of parking if you have a car. Very quiet and comfortable accomodations. Pool was very nice as well as the workout room which was well-maintained. Food was good and fresh. Mainly "gringo-style" stuff but fresh and reasonably priced. Great service from hotel and restaurant staff. The gardens were beautiful and the room was spacious with amazing views. The veranda was nice to sit on and drink tea in the afternoons. A welcoming and relaxing spot to hang out in and I was still able to get to Volcan Poas and rain forests quite easily.