Ratings based on 61 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Kevinfrom Florida

Disappointed

Posted Jan 23, 2014
Pros: Beautiful area. Love the fireplace on entry, as well as the piano. Why not have the fireplace lit? and play some piano music?
Cons: Needs to be up dated. Interior rooms need maintenance. A lobby t.v. at the bar?bartender? Maybe play a Costa Rican landscape video?
Roof is EXTREMELY noisy on a windy night top floor,UNSLEEPABLE! Indoor pool ,not to sure about that when your in a tropical climate.No sunshine Dinner is not very good.
4 out of 5
Recommended
for Personal Event
by Loufrom Colorado

Beautiful location

Posted Jan 21, 2014 on Hotels.com
Hotel is very clean and staff is friendly and helpful. Buffet breakfast was outstanding. Only complaint was that wireless internet did not work in our room, so had to go in the hall or lobby to use WiFi and the hot tub water was not hot.
5 out of 5
Recommended
for Families
by Gusacamfrom San José, CR

Excelente, pero falta un poco de mantenimiento

Posted Jan 14, 2014 on Hotels.com
En general es un hotel que por su ubicación encanta a cualquiera, personal muy amable en recepción y muy buena atención en el comedor. Sin embargo es importante una renovación de la ropa de cama de las habitaciones, y mantenimiento general de estructuras en madera en ventanas.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2014
The beds are hard and not comfortable at all. Walls allow a lot of noise from neighbors. It was a short stay but came back home tired and sleepless, not a vacation.
4 out of 5
Recommended
by Robertofrom San Jose, Costa Rica

A very relaxing mountain experience

Posted Dec 31, 2013 on Hotels.com
Overall great experience. Awesome atmosphere, great food, clean comfty rooms with great view.The only downside might be that you can hear some of the noise of the neighbor rooms...
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 16, 2013
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 28, 2013
1 out of 5
Recommended
for Couples
by Felixfrom Essen

Sehr enttäuschend

Posted Oct 23, 2013 on Hotels.com
Das Hotel bezeichnet sich vor Ort als 5 Sterne Hotel. Davon kann man wenig merken. Das Hotel ist deutlich in die Jahre gekommen. Eine Grundrenovierung wäre dringend nötig. Der Teppich hat Flecken und ribbelt an der Treppe auf, die Holzvertäfelung benötigte auch mal einen Anstrich, das Wasser ist nicht immer warm. Alle Extras sind sehr teur, wie die Minibar. Es gibt noch nicht mal kleine Details, wie Zahnbürste, etc. Kostenfrei. Auch das Restaurant ist sehr teuer. Das Hotel hat einen schönen Austlick, ist aber schwierig zu finden. Es gibt sicherlich deutlich bessere Orte zum Schlafen um San Jose
3 out of 5
Recommended
for Everyone
by Rebeccafrom San Jose

For the price is ok but hotel needs maintenance

Posted Aug 20, 2013
Pros: Since nobody was there, very quiet place.
Cons: Maintenance URGENT!!
Location: Nothing is just mountain, 10 minutes away you can find some local restaurants but the closed to early at night.
For the price paid is fine, the atmosphere is great, clean fresh air, no activities at the hotel. The rooms need some urgent maitenance, everything looks old, carpet, curtains, TV so small and old. Room Service is the same menu as restaurant, nothing like snaks and too expensive plus they add $3 just to take it to your room. Swiming pool is cold as well as the jacuzzi. For one night is fine.
4 out of 5
Recommended
for Everyone
by Mattfrom Los Angeles

A great stay just out of the city

Posted Aug 16, 2013
Pros: Cleanliness, seclusion, pool/jacuzzi, breakfast
Cons: internet, restaurant
Location: Doka coffee plantation and Poas volcano are two great nearby activities. There are several good, cheaper restaurants down the hill from the hotel.
We came to stay here since it was close to a few coffee plantations and the poas volcano. We had a great stay here and were relieved at the comfort of this hotel for its decent price. The breakfasts were delicious and all of the staff there were friendly and helpful. The indoor pool/jacuzzi were also a great comfort. My only complaints are that the wireless broke down for our last day there and the on site restaurant was rather expensive.