Ratings based on 191 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Central hotel to town.

Posted Dec 24, 2014
Pros: The staff and the breakfast .
Cons: Nothing
Location: .Park over the road , taxis out front, 1 to 2 kms to shops
Great place , would use again. Used the gym,great food at breakfast time
3 out of 5
by A verified travelerfrom Miami

Vacation

Posted Dec 2, 2014
They were very stingy with the towels. Some staff were nice and others didn't care to help.
3 out of 5
by A verified travelerfrom BC Canada

Mediocre Room and Not Very Close to Airport

Posted Nov 27, 2014
Pros: Staff were pretty friendly and accommodating.
Cons: Clean rooms more carefully. We found long black hairs on the bed (not ours).
Location: Not really near anything that we could see. Not even that close to the airport.
This place was a bit run down and we thought the room was not very clean. Be careful to book your "free" airport shuttle well in advance, a day or two if you can, or else they may tell you it is not available or that it will cost you $30. We only got in the night before our flight and eventually they got us our "free" shuttle, but they seemed a bit dodgy about it at first. When we got upset they did come through with the ride. Shuttle goes other places too so be sure to budget 30-60 minutes to the airport, depending on traffic.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Jax Beach, Florida

Posted Nov 21, 2014
Pros: The hotel bellman and concierge is 'Javier' who is bi-lingual and will go out of his way to help you with a request - recommended !
Location: Close to restaurants and walking distance to park; bank; and other shops.
Palma Real is a very nice hotel in a convenient location. Their staff is very helpful and most are bi-lingual. Great breakfast buffet and afternoon happy hour! They have a casino next door if you want to gamble a little. Excellent value for what I spent - recommended !!
2 out of 5
by A verified traveler

The hotel was okay but def not the best..

Posted Nov 13, 2014
Well not much to say about this hotel.. it was noisy during the day with construction and Casino noise.. it was also very boring nothing to do and my room was really small.. no belconys but I guess u get what u pay for... I would reccomend Casa Condee or Aportatala la sabana they are awsome hotels in San Jose ..
3 out of 5
Recommended
for Everyone
by A verified traveler

The best staff

Posted Sep 9, 2014
Pros: Thee concierges, Javier and Jose, were awesome!!
Cons: Room furnishings
This hotel is conveniently located near the stadium and other attractions. It was in dire need of refurbishing but the concierge, front desk staff, room service and housekeeping were all excellent.
2 out of 5
Recommended
by Genevafrom Chicago

Posted Sep 9, 2014 on Hotels.com
The staff at the hotel were very friendly and helpful. The food at the restaurant for dinner was not good. The breakfast was good. There were small bugs in the bathroom in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

EL HOTEL BIEN CERCA DE ESTADIO DE COMPETENCIAS

Posted Sep 9, 2014
Pros: TODO EN SI, SU PERSONAL AMABLE
Cons: LIMPIEZA EN SANITARIOS, TENER VARIEDAD EN EL MENU DE DESAYUNO.
LA ESTANCIA FUE BUENA DE ACUERDO CON NUESTRAS COMPETENCIAS,LUGARES PARA CONOCER.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa clara, Ca

Good value for what you got.

Posted Sep 8, 2014
For the price it was good. It looked like a modern hotel from the pictures, but the inside was a bit typical for the are. Good, but nothing special. I would recoend for a nice and clean place to sleep. The small casino attached, was OK. It was as expected. For the price, it was good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Canada

Great value & location!

Posted Aug 26, 2014
Pros: Location, value for money, wonderful people!
Cons: The linens are getting a bit tired - but then so am I!
Location: One block from huge park - outdoor activities (soccer, american football, jogging, biking etc); $ 3 cab ride to pedestrian mall downtown with museums!
My husband and I stayed at the Palma Real for 9 days in August. He was competing in the North, Central, and Caribbean World Masters Championship at the National Stadium in San Jose. The location of the hotel was perfect - a 10 minute walk and we were at the stadium! As for the hotel itself - it was lovely - had everything we needed! And the staff - well, they were fantastic! From Javier, the concierge, to Juan & Sebastion on reception - and everyone else - we could not have asked for nicer, more helpful, caring people! Our room was perfect - we were facing the inner courtyard so it was quiet and we had a lovely view! The hotel has a small lobby bar, a restaurant (breakfast was very good), a pretty well equipped gym, free internet access (and access to two computers) and a small casino. We do not tend to gamble BUT the drinks and food in the casino were excellent - especially the prices! Much much cheaper than the restaurant! Would we stay there again - absolutely! PS do take in a couple of excursions - ask Javier - he will set you up!