Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Costa Rica

Bed confortable...

Posted May 20, 2015
Pros: Room
Location: Multiplaza close.. perfect
Nice place. Clean room. Perfect Location. The best breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Stayed one night after arriving in Costa Rica. The grandkids loved the breakfast buffet (PS. so did I)
Comment from Hotel Management
May 20, 2015 by Dnavas GM, Hotel Management
Thanks for your comment, we appreciate that your kids liked our Breakfast buffet, we hope to see you soon around here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall vey good...

Posted May 18, 2015
Two night stay was very good with one exception. The breakfast buffet was very good the first day. Unfortunately it was not so good the second day. It was very disorganized on Sunday. The coffee bar was poorly located causing a great deal of congestion in the food buffet area. The omelette station was slow and caused the regular buffet line to back up. It really did not matter since there was no food in the chafing dishes anyway! The fruit was picked over and there were no pastries either. Upon pointing these issues out to the staff they were very kind, however it was very slow to replenish. I never got anything hot to eat. Upon checking out I paid in cash. I had to ask for a receipt which they gave me... I didn't look it over. Upon arriving back home I noticed my credit card was charged. Apparently they checked me out of the wrong room! Now I have a billing matter to resolve which is causing me a headache since I didn't want anything to appear on my credit card. The amount I paid at checkout was insufficient to settle the bill!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Toronto, Canada

Good hotel not far from Multiplaza

Posted May 13, 2015
Pros: The staff are wonderful and friendly and try hard to do everything to please you. The hotel shuttle is very good and facilities are good as well.
Cons: Breakfast should be improved on. Bathrooms should be cleaned a bit better Gym must be kept cooler
Location: The location although on the highway you must either have a car use the hotel transportation or cabs, but not far from anything in Escazu or San Jose.
The hotel is very pleasant and appealing when you get inside. Needs very little to upgrade to at least a 4 star hotel. The gym needs to be kept at a cool temperature at all times, as it does become a sauna but has very good facilities. Breakfast is adequate not above the top but is edible should be upgraded to a higher standard. Bathroom showers should be also kept a bit cleaner as there is mold on the grout. Please understand that I am in the industry and I am critical but overall this is a very good hotel worth going to.
Comment from Hotel Management
May 18, 2015 by Dnavas GM, Hotel Management
Ms. Marilyn Hi, thanks for comment and evaluate your stay in our hotel, about your comment that in our GYM sometimes is hot, in our gym have air conditioning if you want that we connect it, you only have to dial Zero and request upon reception. On your comment that the shower had a water stain, every six months we do a treatment to prevent staining, we will check your room to switch the shower. Thank you for your feedback.
1 out of 5
by A verified traveler

This hotel is disgusting

Posted May 12, 2015
The service and cleanliness of this hotel were unacceptable. My check in experience was horrible. They claimed my stay wasn't paid for, when it was. After maintaining it was for 30 minutes I asked the person to get his supervisor. He realized my stay had been paid in full. When I finally got into the room, there was vomit in the bathroom. I immediately went to them to get a new room. I got a new room that smelled of mildew. I realized that the water streams out of the sgower after taking a shower causing a mold and mildew ridden room. The food in the hotel was also below par. This is the worst hotel experience I have ever had.
Comment from Hotel Management
May 18, 2015 by Dnavas GM, Hotel Management
Hi Mr. Ruben, thanks for comment and evaluate your stay in our hotel, on your comment, you had to wait for your check in and your booking was not updated, actually we had a delay because we had a damage electrical problem and our server was restart by this problem, our system resevacion was giving problems, I apologize for waiting 30 minutes for your check in. On your comment that you found vomit in the room, when you reported it, our department housekkeping immediately check did not find anything, but requested to block and completely cleaned from your report. Mold on your comment, actually find a little corner of the silicon of the shower, the problem was resolved immediately, thanks for your feedback.
4 out of 5
Recommended
for Couples
by A verified traveler

Comfort

Posted May 12, 2015
Pros: Room Facilities.
Cons: Service. Needs supervision. Staff tell you something is coming immediately to your room and your request comes after two more calls.
Location: On HWY 27. Close to good restaurants and commercial zone.
Hotel facilities are very comfortable. It's a place located close to Multiplaza. The staff is very kind but have poor solving problems abilities. In especial the young man at the front desk, caused us some issues because his lack of attentions to details.
Comment from Hotel Management
May 13, 2015 by Dnavas GM, Hotel Management
Dear customer, we thank you for your comments, we are glad that you liked our location, we will review all our Front Desk Staff to do the work well, they must always be very attentive to the needs of our customers.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guatemala

Posted May 5, 2015
good location but not a walking to a mall or any other shop.
Comment from Hotel Management
May 6, 2015 by GM Dnavas, Hotel Management
Thanks Mr. Chris for evaluate our Hotel Just to be sure that you Know that we have a Free Shuttle services for interest areas in Escazu, aybe for your next visit you can use it (its free). Best Regards, Dnavas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Very clean

Posted Apr 28, 2015
Pros: CLEANLINESS, Professional staff, courteous, secured parking, EASY ACCESS TO LA PISTA
Cons: The reservation desk is next to snack area and can be confused for cashier, maybe a sign would help. I walked passed reservation upon entering hotel.
Location: all kind of stuff and as stated above its right next to La Pista.
I had a positive experience, everything was as I expected. I was only in the hotel for two days but it was wayyyy better than other hotels that I have stayed @ in CR. Its what Im use to seeing in a hotel here in the states.
Comment from Hotel Management
May 4, 2015 by Dnavas GM, Hotel Management
Dear Clienthanks for comment your stay in our hotel, we are pleased to know that you liked . We hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place for a night or two, great location

Posted Apr 28, 2015
Eveything was really Good, nice and modern hotel, restaurant staff not friendly at all
Comment from Hotel Management
Apr 29, 2015 by Dnavas GM, Hotel Management
Dear Customer, thank you for your contribution, we are glad to know that you liked our facilities, about your comment to improve service in the restaurant, we will take care of training the staff and making sure they do an excellent job, we expect to keep seeing you around here.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom bogota

Posted Apr 26, 2015
Pros: is close to my business customers
good Experience in t he hotel, and the attention was good
Comment from Hotel Management
Apr 28, 2015 by Dnavas GM, Hotel Management
Ms. Alexandra Hi, thanks for comment and evaluate our hotel, we are glad that your stay was enjoyable, we hope to see you soon here.