Ratings based on 407 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Sep 16, 2014
The bathroom was dirty. Room wasn´t the same as it´s shown in pictures and there is too much humidity. Breakfast was ok.
2 out of 5
by A verified traveler from NYC

Okay public spaces. Filthy room. Don't recommend.

Posted Sep 15, 2014
Stayed here for two nights because I had an early flight and it's close to airport with free shuttle. The lobby and pool area were decent but the room was filthy. Tiles falling off bathroom walls. Grimy tub. Disgusting. Ordered room service once. $15 USD for 6 ravioli that tasted like cardboard. Overall, tolerable but unpleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great place to stay

Posted Sep 11, 2014
Pros: Everything
Cons: Needs a bit of TLC for the bathroom tiles
Location: Very centrally located, lots of restaurants and the mall is across the street
The hotel and the staff were great. Definitely a great value for your money, free food and free calls to the U.S. We received a delicious free breakfast buffet daily which was great. My kids really enjoyed the Jacuzzi tub in the room. The pools were very well maintained, I was disappointed that the swim up bar was closed but we did get room service to come out to provide us with pool side food and drinks. Overall it was great and I would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very close to the airport.

Posted Sep 9, 2014
The hotel served it purpose, I need a place close to the airport as I was leaving on the redeye.
3 out of 5
by A verified traveler

Not that close to airport

Posted Sep 8, 2014
I thought the hotel was closer to airport. The hot water didn't work the second stay. Got breakfast to go the second, but not the first stay. It was ok, didn't get to see the pool, got there too late at night.
2 out of 5
by A verified traveler from California

Disappointed

Posted Sep 2, 2014
Pros: Breakfast.
Cons: Attention to guest needs.
Location: All activities require you to travel at least 30 mins to an hour. Nothing immediately close by.
The staff is nice, but incompetent. Music was blasting next to our room on Sat afternoon because the Hotel was hosting a party. We were not informed of this party and we had to leave the hotel because it was too loud for us to rest. The party went on from 6-9PM. At the very least we should have been given a different room when we checked in. The hotel offered to move us afterwards but by then we didn't feel like moving all our stuff. Instead we went out for a couple hours. It would have been better had they given us a warning or at least put us into a different room when we were initially checking in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Good Hotel

Posted Sep 1, 2014
Wonderful Hotel, rooms are clean and the personals are excelent.
1 out of 5
by A verified traveler from bozeman,mt

Posted Aug 29, 2014
Pros: nothing
Cons: tear it down and build new - its way past its due date!
horrible hotel - moldy, dirty, it is way past its useful life
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2014
OLD BUT NICE HOTEL. ELEVATORS WOULD BE A NICE ADDITION. NEVERTHELESS, ENJOYDE OUR STAY THERE. COSTA RICANS, NO MATTER WHERE, ARE ALWAYS VERY NICE AND PLEASANT.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Excellent Location and Price

Posted Aug 17, 2014
Pros: Excellent Breakfast! Not far from the airport. Many food locations nearby within walking distance (literally right next door to the Hard Rock Café)
Cons: Better signage from the highway
Location: Hard Rock Café next door. Mall across the highway (easy walk across the elevated bridge). Short drive to the airport
We stayed here on our final 2 nights of a 14 day trip starting in Nicaragua and ending in Costa Rica. Check-in was superfast, our room was clean, bed was comfortable. The only comment is that the hotel is a little tricky to get to from the highway - and the sign is easy to miss if you are not paying close attention. Initially we only booked our first night here (via Expedia) as we had hotel hopped and had some great and not so great hotels. Immediately upon arrival, we knew we wanted to stay the second night here - we told this to the front desk and when they checked the price, he advised us that Expedia had lower prices and that we would be better booking our additional night the via the site as with our first night) The breakfast that is included will leave you FULL, lots to choose from. It is a full meal and not continental. Service there was extraordinary. Highly recommend.