Ratings based on 363 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Recommended hotel

Posted Jul 20, 2014
From the prompt free shuttle service to the well staffed front desk this is a solid hotel stay that I recommend to others. The rooms are comfy and clean. Shower heads are for elementary age children but the bathrooms are clean and roomy The free breakfast with open air view of the pool is good. Not great but good. They could definitely make better eggs, but the fresh fruit and delicious coffee make it a nice way to start the day. I tell people to taxi elsewhere for lunch and dinner. The food isn't that good for the prices they charge. But I don't typically eat at hotels anyway, preferring restaurants that compete on great food vs captive hotel customers. It is a quick ride from the airport with very comfortable beds. Safe and secure. Good value for the money b
3 out of 5
by A verified traveler from Redlands, CA

Hot tub not hot; pool bar closed.

Posted Jul 20, 2014
Pool restaurant closed after breakfast. Breakfast food varied but subpar. Room service pricey. Staff pleasant and attentive. Safe.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, near the airport

Posted Jul 18, 2014
they help me with breakfast at 5 am to go earlier and the help me to take more days with the same rate
4 out of 5
Recommended
for Everyone
by A verified traveler from s.cal.

ok for the price,3 out of 5 start hotel

Posted Jul 11, 2014
Pros: price
Cons: better maintanance on the facility itself,tv was not always working,it took the maintenance man 4 times to find the air cond. remote that work..
Location: location ok,not much to do around but they have services to take you places
clean and plesant,for american standard 3 start hotel. all the people from costa rica are very friendly
4 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, Canada

Close to the airport and provides shuttle for free

Posted Jul 11, 2014
Pros: Location and facilities such as shop, spa and pool. Good food too.
Cons: Pick up at the airport took a long time, but then it was when Costa Rica was playing in Brazil. After the game things returned to normal.
Location: Close to a mall and restaurants across the highway. Or take the bus or cab into town. In house casino if that's an option.
Uncomplicated stay, nice facility. Clean rooms. We arrived by shuttle from the airport which was delayed due to Costa Rica soccer game. (understood). Check in was relatively quick and all was as it was requested. Staff was friendly. The shop in the hotel is nice for last minute purchases.
5 out of 5
Recommended
for Everyone
by A verified traveler

kicking back

Posted Jul 11, 2014
Love the pace and place-great breakfast (starts at 6:00 AM) and get coffee in the lobby earlier-relaxing pool area and well kept grounds. However if driving there hard to find and not well marked.
2 out of 5
by A verified traveler

good location to airport.

Posted Jul 8, 2014
Pros: pools and close to golf course.
Cons: tv and shower, maid service.
Location: see above
tv did not work intire stay food was marginal. shower poor
4 out of 5
Recommended
for Everyone
by A verified traveler from Panamá

Nice hotel.

Posted Jul 5, 2014
Hotel staff ia very kind. Hard Rock Cafe crossing th parking lot is a very good option for dinner and have fun. Maybe the hotel should improve the menu of its restaurant Quattro. Cable TV was not available at the side of the building where my room was located.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, Nevada

Great staff/quality of food/physical amenities:

Posted Jun 27, 2014
Pros: Staff friendliness, quality of food cleanliness just a great property .
Cons: I wrote above in my experience, shuttle locally and improvement of parking lot.
Location: A mall about six blocks away by using a overbridge not much night lighting in the area.
All aspects of the stay were far above average. One additional small item that would have made it perfect, would be to had a small shuttle to malls and restaurants close by or within 10 KM. Without these it limited our shopping and eating out. Another item would at a first class resort as it is the parking lot unpaved was a downer. Thank you for the opportunity to reply, we will see you again soon.
3 out of 5
by A verified traveler from Santo Domingo, RD

Too many changes since our last visit

Posted Jun 23, 2014
Cons: Respect room selection, have more options for lunch and dinner. Be consistent with transportation.
As a frequent guest of this hotel, in this opportunity I found too many negative changes. First, the main Restaurant now only offers breakfast, no option for lunch and dinner. The other two restaurants available, one of them was close due to a private event. I ended up eating from room service 4 days in a row. I always make my hotel reservation using Expedia, specifying an executive floor in the tower, this is the second visit that they placed me in a different room from the one reserved and ended up changing me to another room after complaining. Transportation was another issue. The main reason I stay at this hotel is because of the transportation to Global Park. etc., but one of the days I almost missed a meeting because the hotel transportation was "busy" with moving guests from an event.