Ratings based on 631 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UT

OK for airport convenience, but terrible dining.

Posted May 26, 2015
Large convention center, typical rooms, excellent staff and service, however it's in an odd strip-mall part of town, with poor dining options. Fine for an airport jaunt.
1 out of 5
by A verified travelerfrom Houston, Tx.

Misleading and not worth it at all.

Posted May 19, 2015
Pros: Nothing really
Cons: Everything, like having the things that they advertise to everyone looking for hotels
Location: Nothing near by except a mall strip across the highway.
First off there were plenty of hotels to choose from in Costa Rica and I really wanted a swim up bar which this one had so I booked here. Big mistake, the pool bar wasn't and isn't open and they have no desire to change that or give any explanation. Also they advertise 5 hot tubs but they are just cold bubbling pools of water. They said it was a solar panel that powered the heating part of the hot tubs was broken but had been for months and wont be fixing it, so they are just tubs of bubbling water that is freezing. Also they messed up my room and gave me a room with two beds instead of king size like I asked for and CONFIRMED. Then tried to tell me that I didn't request two beds and quickly ate those words when I pulled out the confirmation with KING SIZE bed bolded in the middle of it but still did nothing to fix it. Just save yourself the trouble and stay somewhere else because most of the good things they advertise here don't work or aren't available.
2 out of 5
by A verified travelerfrom san francisco, ca

Would not stay here again.

Posted May 12, 2015
The staff is very friendly and very nice. But the hotel is very run down, rooms are old and uncomfortable and very dark. For almost the same price, you can stay at Costa Rica Marriott which is a much much nicer hotel!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2015
Pros: Proximity to airport.
Cons: Condition of bathroom.
Room we stayed in is overdue for an update/remodel -- Room 2212. There was no minifridge; however, one was delivered to our room upon request.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dan

Nuce hotel

Posted May 6, 2015
Free breakfast buffett was great; large pool and jucuzzi area. Room was comfortable and clean. Price was great for the amenities. Fairly close to San Jose proper. Taxis rides were about $13 (one way) to downtown San Jose.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it!! Felt like I was in a five star resort!!

Posted May 2, 2015
We loved the pools except they were cold... We loved the tropical restaurant and the proximity to amenities such as a mall restaurants and a grocery store.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rhode Island, USA

Beautiful and close to airport

Posted Apr 26, 2015
We stayed here for a night before our last day in C. R. We were very comfortable there. It's beautifully decorated. Good food. Great staff. One of the staff informed us that we need to pay the departure tax when we leave which can be done at the hotel. That tip alone saved us an hour of waiting in lines at the airport. So many people didn't know that at the airport and had to get that done before they checked their bags or go through security. Can you imagine the stress of possibly missing your flight? Another person just gave us an adapter for an outlet when we inquired about buying one for one if our appliances. We were very appreciative.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Excellent service & close to airport

Posted Apr 23, 2015
Loved staying here on our last night. Ate dinner at Hard Rock and walked to the mall. Enjoyed the hotel breakfast and excellent service from everyone we encountered. Room was very comfortable. Facility is well kept and gardens are impressive. Would go again and recommend for anyone wanting to relax near the airport.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom edmonton ab

Hard Rock Cafe is fun and it's so close to SJO

Posted Apr 13, 2015
Fun place with the Hard Rock Cafe. Live music was great and the atmosphere clearly shows this is a high end hot spot for locals. Second time here. Room this time was better than the first. Staff is absolutely excellent. Refreshing change from American and Canadian hotels. Nice comfy beds with high quality sheets and pillows. Not enough towels, no shower curtain so the floor is wet. Will definitely go back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Costa Toca

Nice hotel

Posted Apr 11, 2015
A lot of restaurante, spa services, friendly staff