Exterior

Reviews of Best Western Plus Airport Plaza

2.5 out of 5
Best Western Plus Airport Plaza
2118 The Alameda, San Jose, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 802 reviews" "
Rating 8 - Good. 272 out of 802 reviews" "
Rating 6 - Okay. 75 out of 802 reviews" "
Rating 4 - Poor. 27 out of 802 reviews" "
Rating 2 - Terrible. 19 out of 802 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Maureen

Traveled with partner
This is everything you could want from a hotel of this caliber. Clean, nicely appointed with a welcoming staff.
Stayed 3 nights in Mar 2024
Response from gm on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from gm on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

doterty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good if you only stay for 1 day as breakfast menu remains almost the same every single day. Egg, Potatoes and Bacon . You got sick of eating the same breakfast if you stay for more than a night.
Stayed 1 night in Mar 2024
Response from gm on Mar 11, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Adrian

Stayed 1 night in Mar 2024

10/10 Excellent

Kali

Stayed 1 night in Feb 2024
Response from gm on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice quiet place to stay in a busy city.
Response from GM on Feb 28, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms facing the street are unbelievably noisy. Rooms on back side are very quiet. Staff was nice about moving us after not sleeping at night due to traffic noise.
Stayed 3 nights in Feb 2024
Response from gm on Feb 27, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

judith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very quiet and clean. We enjoyed our stay.
Stayed 3 nights in Feb 2024
Response from GM on Feb 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel was nice. The staff was very friendly and helpful. The breakfast provided was delicious; there were many options. When we arrived, there was some hair in our bathroom, but overall, the room was neat and clean.
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Loan, Beaverton

Liked: Staff & service
Stayed 5 nights in Feb 2024
Response from GM on Feb 21, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

doterty

Stayed 2 nights in Feb 2024
Response from gm on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alain, Richland

Liked: Cleanliness, staff & service, property conditions & facilities
excellent hotel for the price
Stayed 3 nights in Feb 2024
Response from GM on Feb 15, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from gm on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

m felisa

Average hotel - not great but not bad either. It’s a good place to stay if you need an ok place to stay for a night. It’s conveniently close to the freeway. Free breakfast is typical though their coffee machine is better than most hotels which offer free breakfast.
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Ahmad Jawad

Liked: Cleanliness, staff & service
Nice place to spend a night, clean rooms and very helpful customer service, the only problem my room had the fridge was set to low degree and all my foods got frozen. overall I recomend this place.
Stayed 4 nights in Jan 2024
Response from gm on Feb 14, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

fei, Laurel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best hotels in this price range. Great decors, super clean, and good continental breakfast selections for which you can tell foods are prepared with care
Stayed 1 night in Feb 2024
Response from gm on Feb 14, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Greg

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 3 nights in Jan 2024
Response from gm on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

doterty

Disliked: Amenities
Convenient location. Very close to freeway. Good selection on their breakfast: , bacon , sausage, scrambled eggs, waffles and other stuff. I wish they have more fruit selection and their fruit was limited to oranges, tangerines and apples. Despite limited fruit selection, they still served a good breakfast to last you a day. Asked for a room that not facing Alameda Road if you want a quiet room. Rooms facing on the street tends to be a bit noisy in the morning. You can hear the cars and it will wake you up. Overall, it’s a good place to stay and I will stay again.
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mark

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from gm on Jan 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Yanhui

Liked: Staff & service, amenities, property conditions & facilities
Staff were super nice.
Stayed 2 nights in Jan 2024
Response from gm on Jan 10, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rilcy

Traveled with family
Liked: Cleanliness, staff & service
The staff really made the property great!
Stayed 3 nights in Jan 2024
Response from gm on Jan 10, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Federico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! And had a full breakfast in the am that was available until 10am that was really good! -- staff was super friendly, professional and very attentive! -- the hotel was very nice too!
Stayed 3 nights in Dec 2023
Response from gm on Jan 10, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Chitsanucha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from gm on Dec 26, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Mark

Disliked: Staff & service, room comfort
Car got broken into and I was parked right in front of the lobby. Now I gotta pay for a broken windshield but at least nothing has stolen. Do hotels give any kind of reimbursement at all for this kind of incident?
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Dear Mark,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regarding reimbursement, the only thing we can do as a hotel is issue you points enough for some free nights. This can only be done after you have signed up to become a member which we can help you with.If I can provide any assistance, please don't hesitate to contact me directly at (408)243-2400.Sincerely,Nik KumarGeneral ManagerBest Western Plus Airport Plaza

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from gm on Dec 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steven

Stayed 1 night in Nov 2023
Response from gm on Dec 26, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Dawana

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Response from gm on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

francisco j

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on Dec 12, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Western location 2118 the alameda was great! Great friendly staff! Clean room Continental breakfast had eggs, bacon, potatoes, fruit and yogurt.
Stayed 1 night in Dec 2023
Response from gm on Dec 12, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly, checked me in early, and the breakfast was excellent with a variety of food to choose from.
Stayed 2 nights in Dec 2023
Response from GM on Dec 6, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

joe h

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a pleasant surprise, fantastic all around.
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Chitsanucha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from GM on Dec 6, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Calvin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Nov 2023
Response from gm on Nov 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was surprisingly good for a lobby breakfast.
Stayed 1 night in Nov 2023
Response from GM on Nov 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juncy Garcesa, san jose

Liked: Cleanliness, staff & service, property conditions & facilities
Quier and private
Stayed 2 nights in Oct 2023
Response from GM on Nov 6, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gunna, Hanover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Oct 31, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about it was good
Stayed 1 night in Oct 2023
Response from GM on Oct 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marciela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed one night on our way to the Rosicrucian Museum and Winchester Mystery House and the location was very convenient for both!
Stayed 1 night in Oct 2023
Response from gm on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
It was just as expected from Best Western.
Stayed 1 night in Oct 2023
Response from gm on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

My, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
The property is great and functional. Room is clean and comfortable. Breakfast is very decent. The only thing that should be improved is the carpet in the elevator is filthy. It degraded the property overall rating a few notches.
Stayed 2 nights in Oct 2023
Response from GM on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gm on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from gm on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small cozy atmosphere, great service. Off freeway but neighborhood feel. Great for famil
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 13, 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

David

M
Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Chris

Clean and safe. Good breakfast
Stayed 3 nights in Sep 2023
Response from GM on Sep 25, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was not open. Needed to be inspected
Stayed 2 nights in Sep 2023
Response from GM on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Our pool is currently closed for some renovations.

10/10 Excellent

Gerald

Stayed 1 night in Sep 2023
Response from GM on Oct 31, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chen-Fu, Mount. Pleasant

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby the airport, friendly staff, clean room, good breakfast, only item to improve is the carpet cleanness of hallway
Stayed 4 nights in Sep 2023
Response from GM on Sep 12, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.