Ratings based on 27 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Napa, CA

Best Western San Jose

Posted May 18, 2015
Pros: Quiet
Cons: Better spread for breakfast.
Location: Close to the Rosicrucian Museum and the Valley Fair Mall.
Hotel was VERY quiet. I asked when we checked in if we could have a room at the back side away from the street and they were very accommodating. Carpets seemed a bit dirty but I've seem much worse in more expensive hotels. Only thing I can complain about was the breakfast, it was not what I had hoped for but still acceptable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2015
Pros:
Location: very convenient to SCU.
Overall very pleased with the hotel. Room was pleasant, clean and spacious. Breakfast and breakfast room were very nice. All eight pillows were too high for me. Would have liked one smaller pillow. Too much bleach in sheets. Had a hard time sleeping because of it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Suisun, Ca.

Posted May 14, 2015
Impressed with how clean the room was. Hotel staff were warm and friendly.
2 out of 5
by A verified traveler

Noisy

Posted May 11, 2015
Pros: Staff
Cons: See experience above
Location: Avaya stadium
We had a road side first floor room. It was very very noisy. Every time cars drive by we heard them. Every time the crosswalk signal sounded we heard it. The room also did not have black out curtains, so we awoke the same time the sun came up. It was NOT COMFORTABLE for someone who needed to sleep after a long drive.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Amazing little Boutique Hotel.

Posted May 6, 2015
Pros: Pretty much everything.
Cons: Simple...fix the darn elevator.
This place is hidden away about 1 Mile form the Airport. Many great restaurants about a 3 minute drive away. My room was small (I travel alone for a living so this is NOT an issue for me) but extremely well equipped with plenty of electrical outlets, fridge, microwave, desk, free WiFi, etc. All of this packed into a newly renovated property with a contemporary designed motif. The only negative was the elevator was not operational and I didn't get the feeling they had a huge interest in rushing to fix it. The staff was awesome and the rooms immaculate. I WILL be staying again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Davidson, NC, USA

Convenient, Close to Airport

Posted Apr 30, 2015
Room was nicely appointed, good location relative to airport, great value via prepurchase. Otherwise pretty sterile.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

clean airport hotel. Great staff

Posted Apr 27, 2015
Flight was delayed, which made me miss my rental car. Hotel staff was super helpful about sending me a van at 2am and getting me into my room quickly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Alberta

Room clean and big

Posted Apr 25, 2015
Am not that lucky that whole week of my stay the elevator is not working. But they let me know two days before my arrival. Overall i am very satisfied of my stay coz i got a clean, big and nice room. A bit not satisfied with the food serve at breakfast, same food serve every other day...
4 out of 5
Recommended
for Everyone
by A verified travelerfrom arizona

Visiting family

Posted Apr 19, 2015
Pros: Friendly staff. Breakfast. Cleanliness. Excellent Location.
Cons: Bedsheets
I loved the staff, very friendly and helpful. While the amenities were basic, they were well equipped and in good condition. My only, and quite negative aspect of the room, is that the sheets and blanket were not comfortable at all. I probably should've asked if they have the usual comforter that you find in most hotel rooms instead of an oddly textured blanket over the sheets. It just didn't feel right to my liking so I bought my own sheets from Target which worked out just fine. The bed was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, convienent location

Posted Mar 26, 2015
Cons: Make sure the housekeepers replenish towels when they take the used ones! Ours did not, we had to go ask for towels
Location: Great breakfast place next door. Close to many restaraunts and shops within a few miles.
We were down in this area for just a short 3 day, 2 night stay. The hotel was in a great, quiet location with easy access to everything we came here for! Rooms were very comfortable and very clean. Would come back here again