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Reviews of SureStay Plus Hotel by Best Western Mountain View

2.5 out of 5
SureStay Plus Hotel by Best Western Mountain View
Mountain View, CA

Reviews

7.2

Good

Rating 10 - Excellent. 194 out of 860 reviews" "
Rating 8 - Good. 302 out of 860 reviews" "
Rating 6 - Okay. 200 out of 860 reviews" "
Rating 4 - Poor. 103 out of 860 reviews" "
Rating 2 - Terrible. 61 out of 860 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from sambent on Mar 5, 2024
Thank you very much

10/10 Excellent

Rex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, friendly and helpful staff, quiet, close to all. Enjoyed our stay.
Stayed 3 nights in Jan 2024
Response from Sam Bent on Feb 6, 2024
Thank you very much

8/10 Good

Carl

Liked: Cleanliness, property conditions & facilities
Response from Sam Bent on Feb 6, 2024
Thank you

8/10 Good

Helen J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Great location. All the staff were super friendly. Breakfast was always good and the coffee was plentiful and delicious. The reason I gave 4 stars to some items: my room was clearly smoked in, so an ozone machine might help; also the carpet needs to be replaced and a few corners need a bit more attention. Overall, I had a very nice experience.
Stayed 7 nights in Nov 2023

8/10 Good

Arthur

Traveled with family
Disliked: Property conditions & facilities
The check in staff was great. Very friendly. Room was older, but not bad. Felt as if room was not cleaned well as you could feel stuff under your feet and a blonde hair in the sheets. Hopefully they had been washed or changed out. Breakfast was good. Room was warm and cozy.
Stayed 1 night in Nov 2023
Response from Samir Bentaieb, General Manager on Nov 22, 2023
Thank you for your recent visit and we value your business. I am reviewing with our housekeeping team to ensure we are following proper cleaning procedures. We look forward to seeing you again.

8/10 Good

David

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Mountain View Front Desk Team on Nov 20, 2023
We are glad you enjoyed your stay and look forward to seeing you again.

8/10 Good

minh, Daly City

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It's lovely small motel, thanks.
Stayed 1 night in Nov 2023
Response from Mountain View Front Desk Team on Nov 20, 2023
Glad you enjoyed your visit and look forward to your return!

8/10 Good

Patrick

Liked: Cleanliness
A good basic motel. THe bathroom is too dimly lit and the bathroom door won't close if you are sitting on the toilet
Stayed 2 nights in Nov 2023
Response from Mountain View Front Desk Team on Nov 20, 2023
Thank you for your review and I will have our maintenance team see what can be done to address your concerns. We look forward to a future visit

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with friendly, helpful staff.
Stayed 2 nights in Oct 2023
Response from Mountain View Front Desk Team on Nov 20, 2023
Thank you for sharing your comments and we look forward to see you again.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mountain View Front Desk Team on Nov 20, 2023
Thank you for the excellent review and we look forward to seeing you again soon

6/10 Okay

Kristine

Traveled with family
Liked: Cleanliness, property conditions & facilities
It will suffice
Room was clean and had all that was needed. I would say add body wash if possible. Bed was comfy. Breakfast was just ok, but we did go late, so that could be why. Good choices though. When we checked in the guy at the front desk said it was ok to use the pool late, but when the kids tried to, we were told no. Don’t promise something and then not deliver. I wasn’t overly impressed, but it was sufficient
Stayed 1 night in Oct 2023
Response from Sam Bent on Oct 23, 2023
Hello, Thank you for you feedback we appreciate that you took the time to let us know about your stay.We are sorry if there was any miscommunication the pool is open 7 am to 10 pm as on the sign displayed in the pool area.We hope to see you in the near future.Thanks again

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was best I’ve ever experienced.
Stayed 1 night in Sep 2023
Response from Sam Bent on Oct 1, 2023
Thank you very much

6/10 Okay

Teresa

Traveled with partner
Disliked: Cleanliness, amenities
With it being cold/flu season and the threat of Covid still around you think the rooms would be cleaner but there was dead bugs in ice bucket, floor sticky/dirty, had not cleaned behind toilet in some time, tub did not drain, bathroom fan came on but did not work. There was no paper/pen or any information about the breakfast or surrounding area. Breakfast okay but no fruit.
Stayed 1 night in Sep 2023
Response from Sam Bent on Oct 1, 2023
Hello,Thank you for your feedback.Our hot tub is closed for major repair and no advertised as part of our amenities, we do apologize for room cleanliness and we will take necessary action to correct the issue.We hope to see you again and provide you with a superior service Thanks again

6/10 Okay

Robin

Stayed 2 nights in Sep 2023
Response from Sam Bent on Oct 1, 2023
Thank you

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the most inclusive motel I’ve ever stayed at for the money. I was very pleased and would return again to the chain.
Response from Sam Bent on Sep 15, 2023
Thank you very much

10/10 Excellent

Arvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The light bulb was out on the night stand
Stayed 1 night in Aug 2023
Response from Sam Bent on Sep 15, 2023
Thank you very much

2/10 Terrible

Saryna

Stayed 2 nights in Aug 2023
Response from Sam Bent on Sep 15, 2023
Thank you for your feedback We hope that you give us another chance to serve you and make your next stay memorable.

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simplicity well executed in a great location and even better price.
Stayed 1 night in Aug 2023
Response from Sam Bent on Aug 23, 2023
Thank you very much

10/10 Excellent

Denise

Liked: Staff & service, property conditions & facilities
Everything was great they make u feel like home
Stayed 1 night in Aug 2023
Response from Sam Bent on Aug 23, 2023
Thank you very much

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Sam Bent on Sep 15, 2023
Thank you very much

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities
The rooms where not what we expected in comparison to the photos posted on website. The room was very dirty and a slight oder of urine. Would not stay there again.
Stayed 2 nights in Aug 2023
Response from Sam Bent on Aug 9, 2023
Hello.Thank you for your feedback.We are sorry for not meeting your expectation this time, we hope that you give us another chance to serve you and provide a superior service Thanks again

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend.
The hotel room was very dusty and dirty. Not cleaned thoroughly at all. Everything was old and not updated. There were old broken down cars sitting in the parking lot that had spider webs and had obviously been there awhile. Plus we were charged an extra $50 without being told what it was for.
Stayed 1 night in Aug 2023
Response from Sam Bent on Aug 8, 2023
Hello,Thank you for your feedback, we are sorry for not meeting your expectations , we will address the rooms cleaning service. The 50 is a hold not a charge for every guest as it is written on the registration form signed at check in.We apologize and we hope to see you again and provide a superior service.Thanks again

8/10 Good

Lori

Stayed 1 night in Jul 2023
Response from Sam Bent on Jul 25, 2023
Thank you

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great front desk customer service, room was ok, not as premium as expected,. But adequate
Stayed 1 night in Jul 2023
Response from Sam Bent on Jul 18, 2023
Thank you very much

6/10 Okay

Ana

Disliked: Property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Sam Bent on Jul 18, 2023
Thank you

6/10 Okay

Martin

Stayed 3 nights in Jul 2023
Response from Sam Bent on Aug 8, 2023
Thank you for your feedback

8/10 Good

Joan

Stayed 3 nights in Jul 2023
Response from Sam Bent on Jul 15, 2023
Thank you very much

10/10 Excellent

Atsushi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Sam Bent on Jul 13, 2023
Thank you very much

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quite, nice breakfast, friendly staff. I would stay here again.
Stayed 1 night in Jul 2023
Response from Sam Bent on Jul 13, 2023
Thank you very much

10/10 Excellent

Marisela

Stayed 1 night in Jul 2023
Response from Sam Bent on Aug 8, 2023
Thank you very much

10/10 Excellent

Yuriy

Stayed 4 nights in Jul 2023
Response from Sam Bent on Jul 9, 2023
Thank you very much

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Samir Bent on Jun 26, 2023
Thank you very much

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again. In an area where hotels are ridiculously expensive this is a great find. The staff are lovely. They texted me after my first night to check on how everything was. The beds and pillows were super comfortable. I was not expecting that. Location is great and the rooms are set back from the street so it was very quiet. Breakfast buffet is included and adequate. Microwave and good size fridge that actually kept things cold and refroze my ice packs in the room.
Stayed 2 nights in Jun 2023
Response from Sam Bent on Jun 26, 2023
Thank you

8/10 Good

Ingrid

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were very friendly. Breakfast was very basic.
Response from Sam Bent on Jun 20, 2023
Thank you very much

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from Sam Bent on Jun 1, 2023
Thank you very much

10/10 Excellent

Shawn

Stayed 1 night in May 2023
Response from Sam Bent on Jun 20, 2023
Thank you very much

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Sam Bent on Jun 1, 2023
Thank you very much

10/10 Excellent

Edward

Stayed 1 night in May 2023
Response from Sam Bent on Jun 20, 2023
Thank you very much

10/10 Excellent

Stephanie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased.
Stayed 1 night in Apr 2023
Response from Samir Bent on Apr 5, 2023
Thank you very much

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Sam Bent on Apr 10, 2023
Thank you very much

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Samir Bent on Mar 8, 2023
Thank you very much

8/10 Good

Elizabeth

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Sam Bent on Jan 29, 2023
Thank you very much

10/10 Excellent

Magina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2023
Response from Samir Bent on Jan 24, 2023
Thank you

10/10 Excellent

Miranda

Stayed 3 nights in Dec 2022
Response from Mountain View Front Desk Team on Nov 20, 2023
Thank you for your review and we look forward to seeing you again!

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a great place to stay. It's our second time staying here. Very comfortable, convenient. Staff is friendly and breakfast is good. Thank you. We will definitely stay there again when we visit San Jose.
Stayed 1 night in Dec 2022
Response from Samir Bent on Dec 28, 2022
Thank you very much

10/10 Excellent

Vasil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check-in and check-out. Clean and secure room. Very helpful to have a fridge and a microwave in the room. Near a main road, but not loud at all.
Response from Samir Bent on Dec 28, 2022
Thank you very much

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Samir Bent on Dec 18, 2022
Thank you very much

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to Stanford, very clean, near shops and restaurants.
Stayed 2 nights in Dec 2022
Response from Samir Bent on Dec 8, 2022
Thank you very much

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service
The right price, clean, but dated. Air circulation circa 1990
Stayed 4 nights in Nov 2022
Response from Sam Bent on Nov 24, 2022
Thank you very much

6/10 Okay

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price of the area. The hot tub was broke. The free breakfast was not good. The eggs and sausage went in the trash. I tried a few things (none of which was satisfying) and then went to get a real breakfast at crepevine. Also 1 street up there are ppl living in their RV. So, although i did not have an issue, i question the safety of the area.
Stayed 2 nights in Oct 2022
Response from Sam Bent on Oct 26, 2022
Hello,Thank you for completing the survey regarding your recent stay at our property.We apologize for not exceeding your expectations. Your satisfaction is important to usI hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you