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Reviews of Best Western Plus Riviera

2.5 out of 5
Best Western Plus Riviera
15 El Camino Real, Menlo Park, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 189 out of 528 reviews" "
Rating 8 - Good. 196 out of 528 reviews" "
Rating 6 - Okay. 80 out of 528 reviews" "
Rating 4 - Poor. 34 out of 528 reviews" "
Rating 2 - Terrible. 29 out of 528 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very professional staff. Clean. Good breakfast. Convenient location near Stanford Shopping Mall.
Stayed 2 nights in Apr 2024
Response from Tufuga on Apr 20, 2024
Hello Maria,Thank you for your review of our hotel. We are delighted to hear that you enjoyed your stay. Have a safe trip back home and thank you for choosing to stay with us.

10/10 Excellent

walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was that it's right on the main road, and having to listen to traffic
Stayed 2 nights in Apr 2024
Response from Operations Manager on Apr 21, 2024
Walter,Thank you for giving us an honest review. We are happy to see you enjoyed our accommodations. All feedback is greatly appreciated and considered.

6/10 Okay

Wei, Surrey

Stayed 4 nights in Mar 2024
Response from Operations Manager on Apr 21, 2024
Hello Wei, Our team strives to provide a comfortable stay for our valued guests. We apologize our hotel did not meet your expectations. We hope you would give us a chance to change your mind in the future.

10/10 Excellent

walter yourchek

Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 20, 2024
Thank you for your review on your stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, walkable to Stanford University, and Stanford Shopping Center (Mall), including the breakfast, pretty typical continental style. You can have your dinner via something like ubber eat and other apps, they just deliver to your room, or you can walk to Shopping center, which just less 10 mins, there are a lots to choose and really nice with reasonable price. I took one star of from Service because one day there is no drink water for me especially I need hot water for medicine, and when I came back to check, there were still no one to fill up the water tank. I paid almost $230/night but such a small inconvenience could ruin your feelings. Overall, its location is what I chose for.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 8, 2024
Dear Amanda,It's always a pleasure hearing from our guests. We're glad our location was ideal for your trip, and we appreciate your feedback about the hot water. We'll look into this further, and we invite you to stay at Best Western Plus Riviera again the next time you're in town.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Operations Manager on Apr 20, 2024
Thank you for your review on your stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

James

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
For the $400 price it was terrible. It was noisy, breakfast was poor
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear James,While we always want our valued guests to fully enjoy their time with us, we sincerely apologize for failing to achieve that during your stay. Our team constantly strives to improve and will use your feedback to help us enhance our guest experience. It was a pleasure hosting you, and we hope someday you'll give us a chance to change your impression of our property.

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service
The staff was welcoming and the rooms were clean. The noise was an issue with windows open but less when closed. The primary reason I would not stay again is the uncomfortable beds. Mattress is too hard, linens stiff and scratchy, pillows flat and hard. Sadly, beds are a dealbreaker.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 3, 2024
Dear James,It's great our friendly staff made you feel welcome and that our spotless rooms met your expectations. That said, we are sorry you were displeased with our beds, as we understand the value of getting a good night's rest. Our team is constantly searching for ways to improve and will keep your feedback in mind as we make changes. Thank you for taking a moment to share your thoughts, and we hope your future travels are pleasant.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear James,It warms our hearts to know that you found our team members friendly! Thank you so much for the perfect rating, and we hope to see you again soon.

8/10 Good

Tsutomu, Moraga

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it. I will stay again.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 26, 2024
Dear Tsutomu,Thank you for staying with us and taking the time to leave us a review. We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 Excellent

miao

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Team Riviera on Jan 10, 2024
Thank you so much for taking the time to give us an online review!

10/10 Excellent

Bakur

Stayed 3 nights in Dec 2023

4/10 Poor

Amy

Traveled with partner
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Jessica on Jan 3, 2024
Amy,Thank you for choosing to stay with us during your travel needs. We apologize for not meeting your expectations. We would love to hear more about your stay to better serve our guests in the future.

6/10 Okay

Ruth

Traveled with family
Disliked: Property conditions & facilities
Traffic noise was bad in our room as hotel is right on the main drag. At about 9:45am on Dec 26, they started a *very* noisy power wash of the parking area that was just below the sleeping rooms. Very inconsiderate timing! When we checked out at 11am, the power wash was still noisily happening & looked like it would go on for a while. On the plus side, staff was cordial & breakfast was fairly good.
Stayed 1 night in Dec 2023
Response from Jessica on Jan 3, 2024
Ruth, thank you for taking the time to give us an online review. I will be sure that moving forward our maintenance engineer is more mindful of the time as he is working.

10/10 Excellent

Lorena

Stayed 1 night in Dec 2023
Response from Jessica on Dec 30, 2023
We appreciate your review! Happy Holidays

8/10 Good

Jacqueline R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, Peaceful, and Conveniently Located
A very peaceful and quiet place to stay. The rooms are very clean and spacious. My only concerns were that this is not a good place for people with mobility issues. There is one tiny elevator that is not that visible at first. The bathrooms are not equipped with bars or safety mats. The other concern is that the property is not very visible from the street, and is easy to miss. The parking is underground, and some of the spaces will not work for tall vehicles. On the other hand, the hotel is very conveniently located. It is very close to Stanford Medical Center, shopping centers, and restaurants. I am a person with mobility issues, so I am not sure if I would stay here again. If you don't have mobility issues, then this is a great place to stay!
Stayed 3 nights in Dec 2023
Response from Team Riviera on Dec 29, 2023
We appreciate your business and honest review! Thank you for choosing to stay with us.

10/10 Excellent

Bakur

Stayed 1 night in Dec 2023
Response from Team Riviera on Dec 11, 2023
Thank you so much for taking the time to give us an online review. We hope that you had a wonderful stay.

2/10 Terrible

Gordana

Stayed 4 nights in Nov 2023
Response from Jessica on Dec 6, 2023
Thank you for taking the time to give us a review. We deeply apologize for not meeting your expectations with this stay.

10/10 Excellent

Noel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jessica on Nov 20, 2023
Thank you so much for taking the time to give us a great review!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 20, 2023
Thank you so much for the wonderful review!

10/10 Excellent

Lani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night but it was a wonderful and restful stay, quiet and comfortable. The staff were very friendly and helpful, we will be booking another stay soon to visit family again!
Stayed 1 night in Nov 2023
Response from Jessica on Nov 14, 2023
Thank you so much for giving us a wonderful review! We are very thrilled to hear that you enjoyed yourself and we look forward to seeing you again!

4/10 Poor

Ken

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Mediocre with some positives
Cheaply built with noise emanating from the ceiling as a couple had sex on the bed and walked above me. Very noisy and while the room was fine and bathroom clean- very decent little breakfast with Pancakes and waffles with mini omelets and bacon home fries that is the plus. No area in lobby to relax kind of depressing check in. Work $79-109 etc but not much more
Stayed 1 night in Nov 2023
Response from Jessica on Nov 13, 2023
On behalf of the Riviera team, we'd like to thank you for choosing to stay with us. We are sorry that you were unable to enjoy your rest. We are looking into alternatives for blocking noise, any suggestions are welcome.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 2 nights in Oct 2023
Response from Jessica on Nov 9, 2023
Thank you so much for the wonderful review!

8/10 Good

Yoshiro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is enough reasonable.
Stayed 3 nights in Oct 2023
Response from Jessica on Nov 1, 2023
Thank you for taking the time to give us a survey!

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this Best Westin. It was small and quaint but had everything I needed. It was clean, quiet and centrally located. The free break that they served was perfect.
Stayed 2 nights in Oct 2023
Response from Jessica on Nov 1, 2023
Thank you so much for the survey. We are happy that you enjoyed your stay!

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and we liked the layout of the hotel
Stayed 2 nights in Sep 2023
Response from Jessica on Sep 24, 2023
That you for taking the time to give us such a wonderful review!

8/10 Good

Alessandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jessica on Sep 16, 2023
Thank you for the online review!

8/10 Good

Berwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient to go to shopping and campus! Was nice to have free parking as well.
Stayed 3 nights in Sep 2023
Response from Jessica on Sep 11, 2023
Thank you so much for taking the time to give us an online review! We appreciate you choosing to stay with us and we hope to see you again in the future.

10/10 Excellent

Earl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jessica on Aug 30, 2023
We appreciate you taking the time to give us feedback. Thank you so much for the wonderful review!

10/10 Excellent

Lynn P.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay . . I will stay again when I visit the area! Everyone was pleasant, even other guests!
Stayed 2 nights in Aug 2023
Response from Jessica on Aug 29, 2023
Thank you so much for taking the time to give us a wonderful review.

8/10 Good

Linda

Traveled with family
Liked: Amenities
Friendly & helpful staff Very convenient location near Stanford Medical Center
Stayed 8 nights in Aug 2023
Response from Jessica on Aug 24, 2023
Thank you for giving us a wonderful review!

6/10 Okay

John

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice rooms but a noisy street. Nice staff but $45 seems unfair to charge for early check-in to an empty room!
Stayed 1 night in Aug 2023
Response from Jessica on Aug 11, 2023
Thank you for the review! The early arrival check-in fee applies to arrivals before the check-in time of 3PM as advertised online. The closer the check-in is to 3PM the less we charge. Thank you for your understanding

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, close to hospital
Stayed 1 night in Aug 2023
Response from Jessica on Aug 2, 2023
Thank you so much for the review!

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, parking not the best.
One night stay, appears to be older motel, but nicely updated. It has character. We enjoyed the small patios that are in front of the rooms and gave a nice area to visit and weather was perfect. Rooms are nice, no frills, but bed was comfortable. Room was quite, until morning. Definitely not able to sleep in due to everybody rolling there bags by your room on outdoor cement walk and kids running by. My only real complaint was parking, which is under the hotel and very compact. We have a full size SUV and many spots are only 6 ft clearance that we were unable to use. Others are 7 ft. Spots are tight and run the risk of somebody dinging your car with their door. Luckily we did not drive my full size truck as it would have not fit. Nice location, close to Stanford medical, multiple restaurants and shopping. All in all nice stay and would stay again. Loved the old school feel of motel.
Stayed 1 night in Jul 2023
Response from Jessica on Jul 31, 2023
Thank you so much for taking the time to give us an honest review! We appreciate your time and comments about our hotel. We hope to see you again in the future!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient well maintained with a fair price.
Stayed 1 night in Jul 2023
Response from Jessica on Jul 19, 2023
Thank you for the review!

4/10 Poor

Allison

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
As others have stated, this is not the cleanest place. There were hairs in the sheets and on the bathroom counter. The washer is not working, when asked they said it is being fixed. Staying for three days and it was not repaired, they should not say they have a washer.
Stayed 2 nights in Jul 2023
Response from Jessica on Jul 9, 2023
Thank you for taking the time to point this out. I am so deeply sorry for your experience at our hotel. I assure you that we are working on correcting this mistake.

6/10 Okay

Anand

Stayed 1 night in Jun 2023
Response from Jessica on Jul 3, 2023
Thank you for taking the time to leave us a review!

6/10 Okay

Steve

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The front desk gal was experiencing her first day on the job and was really not knowledgeable on much.
Stayed 2 nights in Jun 2023
Response from Jessica on Jun 30, 2023
Steve, thank you for your patience while we are training new team members! Each guest interaction will build strength to our new staff to better assist our guests and provide excellent service.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jessica on Jun 29, 2023
Paula, thank you so much for giving us a great online review!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jun 2023
Response from Jessica on Jun 28, 2023
Thank you so much for taking the time to give us a review!

10/10 Excellent

Robert Jr.

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Caltrain. Clean. Good breakfast. A little road noise but generally quiet.
Stayed 3 nights in Jun 2023
Response from Jessica on Jun 23, 2023
Robert, on behalf of the Riviera team, thank you for taking the time to give us such a great review!

10/10 Excellent

Nick

Stayed 1 night in Jun 2023
Response from Jessica on Jun 23, 2023
Nick, thank you so much for taking the time to leave us such a wonderful review!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable rooms. Very professional staff.
Stayed 4 nights in Jun 2023
Response from Jessica on Jun 21, 2023
Thank you so much for giving us such a wonderful review!

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed while husband had surgery at Stanford and allowed us to get good rest the night before and night of surgery
Stayed 2 nights in Jun 2023
Response from Jessica on Jun 20, 2023
Thank you for choosing to stay with us. We appreciate you taking the time to give us such a wonderful review. I hope to see you again with us in the future. Wishing your husband a speedy recovery!

2/10 Terrible

Tom

Traveled with family
Disliked: Staff & service
There is supposed to be a 24 hour desk but nobody answers the phone or returns calls. Maybe there is a desk there but no person. Info said check-in is til midnight. We couldn’t make it by then. I called at 10:00 to say we would be late and was that ok. No answer. I had to call the national 800 number, they called the motel. We were delayed another full hour waiting for confirmation our room would be there. If the room is paid for what does it matter how late we are. Would you refund us for the non-use of the room? Terrible service.
Stayed 1 night in Jun 2023
Response from Jessica on Jun 18, 2023
Good afternoon sir, thank you for bringing this to my attention. Our front desk is open 24 hours. I do apologize that our night auditor had not been responsive over the phone but after reviewing the camera she was located in the lobby. We do allow check-in at any time, even well after midnight as long as we are aware that guests are coming.

2/10 Terrible

Elandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay more for a better experience
Room was not clean, even though we were an hour past check-in. We had to wait 30 minutes for it to be cleaned. The room decor was cheap looking. The water pressure in the shower was very poor. The swimming pool was not clean. The front desk people were very friendly and tried to be helpful, but there wasn't much they could do.
Stayed 1 night in Jun 2023
Response from Jessica on Jun 6, 2023
Thank you for your feedback. We are working on getting our housekeeping team more support to turn over rooms in a timely manner. I assure you that we will take these notes and correct them. We appreciate your time.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jessica on Jun 3, 2023
Thank you so much for the review!

6/10 Okay

Glenn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking spaces are not for pickups. Stock Silverado hit the roof. No signage visible at night. Everything else was great. But I'm stuck with expensive repairs.
Stayed 2 nights in May 2023
Response from Jessica on Jun 3, 2023
Thank you for bringing this to our attention. We will be sure to explain street parking as guests are checking in to avoid this.

2/10 Terrible

Ana

Traveled with family
Disliked: Cleanliness, staff & service
Check in girl tried to charge me $45 for arriving 45 min before check in time! After insisting for her to call her manager it was waived. Very bad costumer service! Will not come back….
Stayed 2 nights in May 2023
Response from Jessica on May 23, 2023
Ana, thank you again for bringing this to my attention. We hope that in the future you will return and have a much better experience with us.

10/10 Excellent

Meghan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 2 nights in May 2023
Response from Jessica on May 23, 2023
Thank you for taking the time to give us an awesome review! We hope to see your again in the future.