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Reviews of Comfort Suites San Jose Airport

2.5 out of 5
Comfort Suites San Jose Airport
1510 N 1st St, San Jose, CA

Reviews

7.4

Good

Rating 10 - Excellent. 289 out of 959 reviews" "
Rating 8 - Good. 337 out of 959 reviews" "
Rating 6 - Okay. 156 out of 959 reviews" "
Rating 4 - Poor. 96 out of 959 reviews" "
Rating 2 - Terrible. 81 out of 959 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kena

Stayed 1 night in Feb 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

2/10 Terrible

Leland Dexter

Stayed 2 nights in Feb 2024

6/10 Okay

Catherine

Stayed 3 nights in Feb 2024

2/10 Terrible

David

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was filthy and the bathroom sink was missing all of the plumbing so it couldn’t be used. The thermostat fell off the wall and when I got it to work, the fan would not blow hot air. The carpet was disgusting. The area was dirty and sketchy. This was the worst hotel stay once had in any country.
Stayed 1 night in Jan 2024

6/10 Okay

Hong Ngoc

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are nice, they helped me to print out my documents. The room carpet was dirty, filled with black sticky stains
Stayed 3 nights in Jan 2024

10/10 Excellent

John, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Stayed 1 night in Jan 2024

2/10 Terrible

Ronald, Norco

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived 2:00 pm, check in is 3:00 pm. I was tired and needed rest. Front desk person was slouched with vacant look. I asked if possible to check in early. She said no and there is $50 charge for checking in before 3:00 pm. Attitude was Don't care , take it or leave it. The mgr said it is up to Expedia to cancel with out penalties. I checked with Expedia chat. Online expedia called Hotel. I heard the clerk said penalties for cancellation. Lying in front of customer. Place was dirty, Parking lot, stairs and halls are dirty with trash litter. The place sucks the goodwill of the customers and staff alike. Management needs to hire people who care. Not just good at sucking up to the boss. Same front desk clerk went alive and gracious when Mgr is around. Lazy management, dirty facility, rude front desk people. This is a crappy hotel.
Stayed 1 night in Jan 2024
Response from Sol - Front Office Manager on Feb 1, 2024
Dear Ronald, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites San Jose Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations & your experience with our front desk. Your satisfaction is important to us as a valued customer. Rest assured that we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Timothy, Memphis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great value and location. Its time to remove/ replace the hallway carpet
Stayed 4 nights in Jan 2024

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Jan 2024

10/10 Excellent

Ali

Business traveler
Stayed 1 night in Jan 2024

2/10 Terrible

Antonio

I not even stay there the room they offer me the first time it was not clean from last person that was there they offered me a second one it was the same the person at the front desk was cold and rude
Stayed 1 night in Jan 2024
Response from FrontDesk on Jan 31, 2024
Hello Mr. AntonioAllow me to apologize on behalf of our staff for not exceeding your expectations. We will definitely use your inquiries to better our service and make everyone's stay at our property pleasant. Thank you for staying with us, we hope to host you once again in the future. Have a great day!

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Larry

Stayed 2 nights in Jan 2024

2/10 Terrible

Cherie Maila

Stayed 2 nights in Jan 2024

4/10 Poor

Sean

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually don’t post reviews but I had to make sure others who are searching for quality understand what they are getting. Upon my arrival I asked for extra bedding sheets and blankets. I was told “ we do not have any extra blankets, we would have to take them off of the guest bed and bring them to you.” This was after a 5 minute conversation of the worker not understanding my asking of a comforter. I then went into my room and asked for extra towels and wash clothes I was told, “we do not give out extra you have to bring us your old ones in order to get new ones.” The problem I had was that every wash cloth I got was covered in hair and so were the towels! The area that it is in is surrounded by homeless, boarded up buildings and trash all over. The only thing that matches was the breakfast served in the morning. I would not recommend staying here.
Stayed 2 nights in Jan 2024

10/10 Excellent

Greg

Stayed 1 night in Jan 2024

10/10 Excellent

Melvyn, Doral

Very good
Stayed 1 night in Jan 2024

2/10 Terrible

sara

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was very accommodating but rooms were not up to standards at the most they should have costed 70 cause carpets were dirty air conditioning not worked hot and uncomfortable sorry but it's true.
Stayed 1 night in Jan 2024

10/10 Excellent

Eva N Aguilar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable but the breakfast was not good there wasnt much to choose from
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2024

6/10 Okay

SANDRA

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
When I arrived at the property, I had to wait over 5 minutes for someone to come to the desk to check me in. The carpet going up stairs and down the hallway was dirty and filthy. The room had a musty odor. The breakfast was ok. I suggest parents & adults accompany their kids in the breakfast area. There were kids there touching everything after coughing in their hands and washing their mouth with their hands.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experiences were jaw dropping
First my credit card was charged before I checked in, received a text from my bank possible fraud, next after checking in and received bill and additional charge was charged 20.97 for fees?, next the room thermostat didn't work, asked for extra blankets but was given bed lines, we slept in 38 degrees and the weather was raining and really cold outside, no coffee pot in the room but later provided, I called to speak with mgmt Jorge and asked to be refunded last night room charges and assist me in getting another Choice Hotel/Quality Inn 2390 Harris Way. Mgr Jorge assisted with mgmt (Cellestina)at Quality Inn and I called my bank to assist with the use of my credit card to check into Quality Inn. As of yesterday charges of $326.60, $106.99 has processed against my visa card. I'm expected to check out today. My experience has left me troubled about what to do in the future regarding hotels services
Stayed 3 nights in Jan 2024

2/10 Terrible

Yuan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property has parking but it's not gated or locked. Anybody can come in and break into your car. Area around hotel is run down, very few dining options. I don't think the Elevator has been cleaned since the hotel opened. There's no sound proofing whatsoever. You can hear people running down the halls at 2am and the person 1 room over coughing.
Stayed 1 night in Jan 2024

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Great Hotel at a good price. Very convenient that it's next to train. Helps to save on Uber
Stayed 2 nights in Dec 2023
Response from Sol - Front Office Manager on Feb 1, 2024
Dear Percy, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites San Jose Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

6/10 Okay

Alicia Regina

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

Vivian

Traveled with family
Disliked: Staff & service, amenities
The young girl that was working the front desk was the worst attitude I’ve ever seen or felt with at any hotel.. I booked for 2 days an checked in no problem an then I extended for one more day an already booked it an pay for it threw Expedia an I went to check back in an they said they don’t except “chime” cards but then other lady took it no problem an the young girl just was horrible an had no business experience or customer service care at all… she kept telling me that the lady that checked me in will be fired… whitch i thinck she should be fired or an made to take classses on people skills

6/10 Okay

Jose, Manteca

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Elevator smells, mariguana
Stayed 1 night in Dec 2023
Response from FrontDesk on Jan 2, 2024
Thank you for your honest feedback, please know your inquiries are heard, and we are making changes to better our service, we hope to see you soon, have an amazing day!

8/10 Good

Htar Htar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FrontDesk on Dec 26, 2023
Thank you for your honest feedback, we are glad to hear that you have a great experience over all, we will keep making changes to better our service. Your opinion is important, we hope to host you once again in the future, have an amazing day.

8/10 Good

Jeffrey B

Traveled with group
Liked: Cleanliness, staff & service
Its a little run down. Did the job though.
Stayed 1 night in Dec 2023
Response from FrontDesk on Dec 26, 2023
Thank you for your honest feedback Mr. Jeffrey. we are glad to hear that you have a great experience over all, we will keep making changes to better our service. Your opinion is important, we hope to host you once again in the future, have an amazing day.

6/10 Okay

toni

Disliked: Room comfort
Stayed 3 nights in Dec 2023
Response from FrontDesk on Dec 15, 2023
Thank you for taking the time to leave us a rating, allow me to apologize in our behalf for not exceeding your expectations in your recent stay at our hotel. We will keep making improvements to better our service. We hope to see you soon, have an amazing day!

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay.
Everything I expect out of a Wyndham hotel. Always got decent breakfast, the rooms were clean and comfortable, and the staff was very friendly and engaging.
Stayed 2 nights in Dec 2023
Response from FrontDesk on Dec 15, 2023
Hello Mr. Joshua,We appreciate you taking the time to leave us a review. We are very glad to hear that your recent stay at our property was pleasant. We hope to host you in the future once again. Have an amazing day!

4/10 Poor

Brandon

Stayed 4 nights in Dec 2023
Response from FrontDesk on Dec 15, 2023
Thank you for taking the time to leave us a rating Mr. Brandon, allow me to apologize in our behalf for not exceeding your expectations in your recent stay at our hotel. We will keep making improvements to better our service. We hope to see you soon, have a good day!

6/10 Okay

Claudia

Stayed 2 nights in Dec 2023
Response from FrontDesk on Dec 15, 2023
Thank you for taking the time to leave us a rating Ms. Claudia, allow me to apologize in our behalf for not exceeding your expectations in your recent stay at our hotel. We will keep making improvements to better our service. We hope to see you soon, have an amazing day!

4/10 Poor

Glenn

Disliked: Cleanliness, property conditions & facilities
This place was not clean at all, other than stinking like cleaning products. Floors were not vacuumed. I don’t understand why Expedia had better reviews, it’s seems like false information or fake 5 Star reviews. Disappointed to spend so much and not get good rest or feel comfortable.
Stayed 1 night in Dec 2023
Response from FrontDesk on Dec 8, 2023
Thank you for your feedback, allow me to apologize on our behalf for not exceeding your expectations in your recent stay at our property. We will definitely considerate your suggestions to better our service, If you have any further questions please let us know. Have a wonderful day!

10/10 Excellent

Rowena

Liked: Cleanliness
Stayed 5 nights in Nov 2023
Response from FrontDesk on Dec 8, 2023
Thank you for taking the time to leave u a rating! We are glad to know you enjoyed your stay at our property we hope to host in the future. Have an amazing day!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from FrontDesk on Dec 6, 2023
Thank you for taking the time to leave us a rating, we are glad to know that you had a great experience in your recent stay at our property. We look forward to host you in a future. Have a good day!

10/10 Excellent

Jazmin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice! The cleaning staff did a wonderful job! Overall I liked staying there. Just wish the blankets were a little thicker & that there was a floor mat for the bathroom floor. The breakfast was ok not much of a variety but it was good. Price for the room was great!
Stayed 4 nights in Nov 2023
Response from FrontDesk on Dec 8, 2023
Thank you for your feedback Ms. Jazmin, we are glad to know that you enjoyed your stay at our property, we will definitely considerate your suggestions to better our service. If you have any further questions don't hesitate to let us know. Have a wonderful day!

10/10 Excellent

Gabby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned and great for a nights stay
Stayed 1 night in Oct 2023
Response from FrontDesk on Dec 6, 2023
Thank you for taking the time to leave us a rating, we are glad to know that you had a great experience in your recent stay at our property. We look forward to host you in a future. Have an amazing day!

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Carpet in hallway could be vacuumed
Stayed 5 nights in Nov 2023
Response from FrontDesk on Dec 6, 2023
Thank you for taking the time to leave us a rating, we are glad to know that you had a great experience in your recent stay at our property, we will definitely considerate your suggestions to better our service. We look forward to host you in a future. Have a great day!

10/10 Excellent

María N

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from FrontDesk on Dec 26, 2023
Thank you for your feedback Ms Maria. We are glad to hear that you enjoyed your stay and has a great experience. We would love to host you in the future. If you have any questions or concerns don't hesitate to let us know to reach out.

8/10 Good

Naara

The handicap room was ample for wheelchair access,queen size beds clean no bugs.over all room was clean, did not like the 5 second hold button to open door. 1st 2 nights were quite, I do not know what kind of noise I was hearing from either inside building or outside but I could not sleep it kept starting up & stopping on 3rd night. Breakfast, serve bacon not just sausages, keep making and bringing out fresh coffee, clean each table after use in dinning area. Have more then 1 cart accessible for transporting baggage from 3rd floor to elevator to lobby to parking lot. No cart available to bring baggage’s down in 1 trip, instead had to make several trips up & down elevator, to lobby, to parking lot, on day of checking out and front desk staff did not seem to know where cart was 🙄
Stayed 3 nights in Nov 2023
Response from FrontDesk on Dec 6, 2023
Thank you for taking the time to leave us a review, we are glad to know that you had a great experience in your recent stay at our property and we will definitely take action in the stuff we can fix, to better our service. We look forward to host you in a future. Have a great day!

8/10 Good

Tam

Liked: Property conditions & facilities
Very nice 👍
Stayed 1 night in Nov 2023
Response from Front desk on Dec 6, 2023
Thank you for taking the time to leave us a rating, we are glad to know that you had a great experience in your recent stay at our property. We look forward to host you in a future. Have a wonderful day!

2/10 Terrible

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FrontDesk on Dec 6, 2023
Thank you for taking the time to leave us a rating, allow me to apologize in our behalf for not exceeding your expectations in your recent stay at our property. We look forward to host you in a future. Have a great day!

6/10 Okay

farid

Stayed 1 night in Nov 2023
Response from FrontDesk. on Dec 15, 2023
Thank you for taking the time to leave us a rating, allow me to apologize in our behalf for not exceeding your expectations in your recent stay at our hotel. We will keep making improvements to better our service. We hope to see you soon, have an amazing day!

6/10 Okay

Joanna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FrontDesk on Dec 6, 2023
Thank you for taking the time to leave us a rating, we are glad to know that you had a great experience in your recent stay at our property. We look forward to host you in a future. Have a great day!