Ratings based on 843 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Very Unique hotel, Incredible value for the price

Posted Nov 9, 2014
Pros: The decor, quality linens and comfortable beds, everything was spotless. The parking garage is safe, free and RIGHT THERE
Cons: Not a whole lot...
Location: The area is perfect, right on the main strip to a thousand restaurants and shopping centers within a stone's throw
Pulling up to the hotel you can tell its an older motel/hotel but on the inside you quickly forget. The staff woman was extremely polite to me checking me in. The lobby has beautiful waterfalls and nice views of the rooms above. Our room was very comfortable, with modern almost european designs to it. We had an adjustable number bed - never used one before! Everything was updated. One of the best night's sleep we had in a long time, especially after traveling so many hours. They noticed we had bought a bottle of wine (even though it was to bring to a party) they brought up wine glasses for us when they cleaned the rooms. Very classy touch! I would definitely stay again. Even the peppermint shampoo was worth the trip!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chico. CA

Really Good stay

Posted Nov 8, 2014
Great decor, nicely appointed. Downside: like all such places, they LOVE feather comforters. Try getting cool without freezing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington

Better than I expected.

Posted Oct 1, 2014
Cons: Sleep number remote didn't work. But the beds were comfortable nonetheless!
Friendly staff, very helpful. We received free breakfast for all 3 days we stayed. Only a few minutes away from Levi Stadium! They also held our luggage AFTER we checked out while my girlfriend and I went to lunch before our flight. Will definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Harker Heights, TX

Cheapest rate on 49ers game day.

Posted Sep 17, 2014
Pros: I like the price and proximity to Levi's Stadium. The hotel didn't seemed to be be price gouging as much as the other hotels around the area.
Location: Was within 5 mile radius to Levi's Stadium, 49ers game, Great America, San Jose International airport.
I checked in online to guarantee my room. I tried to checked in early before heading to the Levi's Stadium for the 49ers home opener. The room wasn't ready, but was guaranteed, all I had to do was pick up the key. After the game, I checked in. The king sized Sleep Number bed was comfortable and the room was clean. I was able to check out using the interactive T.V. system. I didn't spend too much time in the room, but was pleased overall. I would use this hotel again when attending another 49ers home game since I have to fly in from Texas.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose

Weekend stay

Posted Sep 11, 2014
Pros: Location
I was pleasantly surprised with the comfort of this hotel. First, warm and friendly greeting by the receptionist. The room was comfortable and quiet. Good location providing easy walks for coffee and restaurants. No close to freeway access, but not a far distance away.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2014
The location was good & hotel staff was really friendly. I had a bit of issue withthe room noise.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Canada

Superb staff all over this hotel.

Posted Sep 6, 2014
Pros: The staff were very attentive. The hotel policies allowed them to interact in a mature way with guests.
Cons: Nothing.
Location: Sunnyvale is in Silicon Valley. We drove to San Francisco one day, Monterey the next, left for the airport the next. Centrally located for these.
All the staff we encountered continually asked if there was anything we needed. The front desk person, Marcus (?) went to great lengths to move us to a room more suitable for our needs. Oswaldo, the head of housekeeping, approached us to help with our bags from the car, took us to the room and refused a tip. Jeff and Ulises at the bar were eager to help and make conversation and drink suggestions. Our room had a Keurig machine but we had no milk so I went downstairs to the restaurant. Maria gave us 2 coffees with milk and wouldn't take money or room number. We also got suggestions for places to visit that were wonderful surprise towns. My wife and I were extremely pleased with the hotel, but more so with the staff and the hotel policies. Really wish I had time to use the pool which looked excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, from front desk to housekeepers

Posted Sep 4, 2014
Loved the staff, every single encounter with a staff member was friendly and helpfull. I was given a weird room, though. The "window" opened onto an interior service hallway! No outside view. Fortunately I didn't need to spend much time in my room, because it made for a very claustrophobic feel with no ability to sense day/night in the room. Next time, I'll make sure to specify "room with a real window". Who knew that would be something one would need to request?
4 out of 5
Recommended
for Everyone
by A verified traveler

No house keeping after 11pm???

Posted Sep 2, 2014
If you want something like toothbrush and you want hotel send it to your room, they will tell you come down to the lobby and pick it up yourself. That's really bad!!! :(
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Baltimore

Exceeded my expectations!

Posted Aug 28, 2014
When I arrived after a long flight from Baltimore finding the hotel at night time was very easy. The hotel was WONDERFUL! VERY BEAUTIFUL and VERY CLEAN. That is very big in my book. The parking was great. The rooms were excellent. I love the sleep number beds. The pool area and hot tub was EXCELLENT. I didn't have much interaction with the hotel workers but the ones I did have interaction with were SUPER NICE AND POLITE. I loved my stay and DEFINITELY will be back to stay here.