Seasonal outdoor pool

Reviews of Extended Stay America Suites San Jose Edenvale South

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 235 out of 1001 reviews" "
Rating 8 - Good. 227 out of 1001 reviews" "
Rating 6 - Okay. 170 out of 1001 reviews" "
Rating 4 - Poor. 165 out of 1001 reviews" "
Rating 2 - Terrible. 204 out of 1001 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Zoe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and helpful which makes this review tough. The reason I was not happy was due to the overwhelming smell of curry in the entire hotel. The smell was so strong that it gave me an instant headache. I almost left to go home because I couldn't handle the smell. I actually LOVE curry but feel like every single room was cooking it and it was just everywhere with no escape. The smell was even in the linens and walls. This made it extremely hard to relax and just take a deep breath. Very unhappy...but definitely not the staffs fault.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Dear Zoe, Thank you for the review. We truly appreciate your kind words about our staff and their helpfulness. However, we apologize for the odor that caused you any discomfort; please accept our sincere apologies for any inconvenience this has caused you. We understand how important a relaxing environment is for our guests, and we regret that we didn't meet your expectations. Your feedback is valuable, and we will consider your input for future enhancement. We hope to welcome you back and provide a much more pleasant stay.Sincerely,Hotel Management

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway cleaniness needs more attention.
Stayed 1 night in Mar 2024

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

ENILISI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude customer service on the phone . Room was nice and spacious. The bed was hard as the asphalt this hotel sits on . Pillows felt like a stack of papers in a pillowcase . The breakfast was rubbish.Just to go old muffins and bars . No coffee @ 8:25AM no staff around Ahahaha and no bell to let them know someone is in need of assistance . AND FOR THE PRICE !!! a night Fri. 02.23.2024- 02.25.2024 ughhh blooody rip off . Very unfortunate.It really was waste for my birthday trip I wished I should’ve just not gotten a room there . Buuuuut I did. Thank you .
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear ENILISI, Thank you for choosing our hotel and sharing your experience. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

6/10 Okay

Myong

Stayed 3 nights in Feb 2024
Response from Sam Samy on Feb 22, 2024
thank you

6/10 Okay

Hui

Traveled with family
Liked: Staff & service, property conditions & facilities
It is probably an above average stay for San Jose, it is weird the room has stove and microwave, but no pans, plates or tableware. No shower curtain either, front desk provided one when asked. Hallways need more vacuuming.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Hui, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theyre patience with us was the best
Stayed 1 night in Feb 2024
Response from Sam on Feb 12, 2024
no problem

4/10 Poor

Rebeka

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sam on Feb 12, 2024
no problem

10/10 Excellent

David, Lodi

Business traveler
Liked: Staff & service, property conditions & facilities
Busy place
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 3, 2024
Dear David, We are glad you loved many aspects of our hotel, and we appreciate you sharing your review. We value hearing from our guests, as this lets us better improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management

10/10 Excellent

Marcellin

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Sam on Feb 7, 2024
thank you for sweet email

4/10 Poor

Steven

Disliked: Staff & service, amenities, property conditions & facilities
Bad smell lingering through hallways. Went down at 9am for breakfast, but nothing was there; not even coffee. Staff called our room and came knocking at the door RIGHT at 11am, making us feel very rushed. We will never stay here again.
Response from Hotel Management on Jan 23, 2024
Dear Steven, We deeply regret the inconvenience you experienced during your stay. Our team is addressing the odor concerns to ensure a more pleasant environment for all guests. We apologize for the lack of breakfast amenities; this is not reflective of our standard service. Your feedback regarding the timing of our staff's communication is duly noted, and we apologize for any discomfort caused. We appreciate your candid comments, as they assist us in refining our services. We hope you reconsider and we have the chance to provide you with a more positive experience in the future.Sincerely,Hotel Management

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on Feb 7, 2024
Thank you for sweet email

10/10 Excellent

Kathy A

Stayed 3 nights in Jan 2024
Response from Sam on Feb 7, 2024
Thank you for sweet email

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff was attentive and friendly. Lots of parking.
Stayed 1 night in Dec 2023
Response from Sam Samy on Feb 22, 2024
Thank you

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Received a phone call from the property saying that previous person trashed room and they didn't have anything else. They set us up with "sister property" which was across the parking lot. Worst experience ever at a hotel. Lobby smelled of smokers, dirty socks and chemicals. Upon arrival in room, there was urine in the toilet, which was stained. Mold under the sink. A dirty washrag on the floor near the bed. the list goes on. Had to check out after the first night because it was so disgusting.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
Dear Guest, We are truly sorry to learn about the extremely disappointing experience you had during your stay. Your description of the conditions in the room is entirely unacceptable, and we sincerely apologize for the inconvenience and discomfort caused. We take these matters seriously, and your feedback will be shared with our team to address and rectify the issues you encountered. Please know that this does not reflect our usual standards, and we are committed to providing a clean and comfortable environment for our guests. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

8/10 Good

Terry, Pahrump

Traveled with family
Liked: Cleanliness, staff & service
Our toilet backed up every day. The microwave needs to be replaced the button keep sticking so it wouldn’t close. Everything thing else was good.
Stayed 7 nights in Dec 2023
Response from Hotel Management on Dec 17, 2023
Dear Terry, Thank you for taking the time to share your review with us. It's disheartening to read about the issues with the toilet and microwave, and we understand how frustrating this must have been for you. We will address this issue with our maintenance team to enhance the overall guest experience. Apart from these instances, we are pleased that you enjoyed the rest of your stay. Thank you again for telling us about your experience. We look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

8/10 Good

Janelle

Traveled with family
Stayed 2 nights in Nov 2023

10/10 Excellent

Anelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Guillermina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great. Bath tub was clog
Stayed 3 nights in Dec 2023

8/10 Good

Benjamin

Liked: Staff & service, amenities, property conditions & facilities
Hallways were littered with tiny stuffs like candy wrappers & not vacuumed regularly.
Stayed 7 nights in Nov 2023
Response from Hotel Management on Dec 1, 2023
Dear Benjamin, Thank you for being our valued guest and posting your remarks online. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

4/10 Poor

Suzanne, BOTHELL

Disliked: Amenities
Lots of families living at the hotel. No hot water. No breakfast. Not super clean.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 28, 2023
Dear Suzanne, We are grateful for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and friendly staff.
Stayed 1 night in Oct 2023

2/10 Terrible

Esthefany

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible stay.
My family and I stayed in a king bed with a sofa bed. The room was filthy, and there were roaches in the room. I saw them the following morning when they were roaming around the room and the walls. It wasn't just 1, it was multiple. Walking on the walls, on the table. It was disgusting. I will much rather sleep in my car next trip, than stay in this hotel again. I had asked for 2 extra pillows, and a blanket since we were using the sofa bed. The pillows I was given were damp, and not even an apology was offered. Couldn't use the pillow either way. We went downstairs to have some snacks in the morning, and there were no cups, no plates, nothing to serve yourself any drinks.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 12, 2023
Dear Esthefany, Thank you for sharing your concerns and letting us know about the details of your visit. We are truly sorry for the discomfort you encountered. The issues you described are not indicative of our usual standards, and we sincerely apologize for the cleanliness and pest concerns you faced. Although we know this does not change what transpired, we are working with our housekeeping team and pest control provider to inspect the suite you occupied and uphold our commitment to delivering seamless accommodations. Further, we have noted your remarks regarding the breakfast area and will address this promptly to prevent future occurrences. We hope this isolated incident will not prevent you from choosing us again, as we are committed to redeeming your confidence in our hotel.Sincerely,Hotel Management.

2/10 Terrible

Star, Washington Terrance

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I got tied up. So iwas late. They said that they had no idea how i has reservation. When they were booked. So now imhere looking for a place.
Stayed 4 nights in Sep 2023
Response from Hotel Management on Oct 3, 2023
Dear Star, Thank you for sharing your thoughts. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Please rest assured that we will make every effort to address these concerns and take appropriate action where necessary to serve you better in the future. We would love the opportunity to make it up to you and hope you will consider returning to our hotel.Sincerely,Hotel Management

2/10 Terrible

Aram

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, filthy place. Out of any sanitary norms. Resembling to the one star road side motel, and they shamelessly charge some $130-150 per night. filled with refugees, and homeless.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Oct 3, 2023
Dear Aram, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for. Sincerely,Hotel Management

2/10 Terrible

Leslie

Stayed 1 night in Sep 2023

8/10 Good

Serwil

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 26, 2023
Dear Serwil, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Yesenia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen area, the room is fully equipped for a comfortable stay.
Stayed 6 nights in Sep 2023

2/10 Terrible

Malinda

Stayed 1 night in Sep 2023

10/10 Excellent

Yesenia

Traveled with family and small children
Liked: Amenities
Felt welcoming
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 23, 2023
Dear Yesenia, It was a pleasure to read your fantastic review of Extended Stay America. We are delighted you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always nice. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely, Hotel Management

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It looks normal from the outside, and it’s in a nice area, but DO NOT BE FOOLED! What this place needs most is a wrecking crew to knock it down and start over entirely. Just deplorable. YUCK! The place feels more like a squatters’ flophouse than anything else. I can say that two staff members actually seemed to want to help, but my only advice to those decent people is to look for other work. I’ve never spent the night in a worse “hotel” in the United States—once or twice in Tijuana, Mexico in the 80s, maybe. But it’s a close race for last place here. If Expedia hadn’t refunded our entire booking (we had no choice but to sleep one mournful night here, and I kid you not, with one child crying about how bad the room smelled and how dirty the hallway was and so forth) I would seriously consider suing. We booked at $200 a night! Should you be so desperate as to need a room here, I can only offer this advice: Not only no, but hell no!!!
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 4, 2023
Dear Robert, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

4/10 Poor

Abhishek

Traveled with family and small children
Disliked: Cleanliness, amenities
Room had strong smoke odour. Floor had sticky smudge.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 8, 2023
Dear Abhishek, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem that I had was there was no security cameras outside and my properly parked motorcycle was struck by a vehicle which didn’t stick around!
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 26, 2023
Dear Michael, Thank you for sharing your genuine review about your stay at Extended Stay America. We hope your overall stay was pleasant, if not perfect. We are sorry to hear about your motorcycle being struck in the parking and apologize for any inconvenience caused. We will share this feedback with the appropriate leaders to ensure they are aware of the areas of improvement for achieving guest satisfaction as we aim to provide you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

2/10 Terrible

Filiberto

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I've ever stayed at, unseen, something isnt right here, its like human trafficking going on here. Very dirty, disgusting and very noisy place to step in
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 23, 2023
Dear Filiberto, Thank you for sharing your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We don't encourage illegal activities in and around our premises and work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Air conditioning was not working, our room was 84°. We had to pack up our things and move rooms and floor level after 8pm and wasn't given any compensations for our troubles, window curtains on first floor didn't close all the way(4inch gap), staff was friendly.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 16, 2023
Dear Guest, Thank you for posting a review of your recent stay. We are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention, and we want to let you know we will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

8/10 Good

Janelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The location at this site is what keeps me coming back. Our room had a bad odor , I ended up buying air freshener. Grab and go breakfast was out when we tried multiple times. Most the staff really friendly.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 2, 2023
Dear Janelle, Thank you for evaluating your stay at Extended Stay America. Seeing your travels bring you back to see us again is excellent. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

2/10 Terrible

Kristine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The good: the floor in the room was clean and the beds were clean and comfortable. The bad: you have to request kitchen supplies (plates, utensils, etc) and they did not have everything they advertise available. There are people living here like long-term (rugs and brooms). Our entry constantly smelled like curry (great when you are hungry, not so great at 6am or 10pm). The neighbors would sweep their dirt in front of our door... not kidding, I stood there watching as she did it. The gym has 3 cardio machines, one broken. EVERYTIME I worked out there were kids age 4-10 running in and out of the gym and on the one other piece of equipment with no parent in site. The one time I used the pool there was a boy doing flips into it without a parent there (he seemed to know what he was doing, but one mishap and suddenly I'm in charge of an injured kid I've never met). The hall gets vacuumed maybe every other day. The stairwells were dirty and smelly awful. The bathroom sink was plugged up on day 1. If the room floor and beds weren't just find I would have left and taken the financial loss. If you are looking to live in the Bay Area in a cheap hotel, the might be good... if you want a vacation spot, I'd look elsewhere.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 19, 2023
Dear Kristine, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
At least they gave a refund
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 14, 2023
Dear Matthew, Thank you for taking the time to review your experience with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. Sincerely,Hotel Management

8/10 Good

AnnaMarie

Traveled with family
Liked: Cleanliness, staff & service
It was a clean place and the service was great and it was easy to find the place and great to find a store and food place
Stayed 1 night in Jun 2023

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This location is convenient.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 30, 2023
Dear Elena, Thank you for staying with Extended Stay America and sharing your experience with us! We are so pleased you had a great stay and that you loved the convenience of our location. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

2/10 Terrible

janis

Traveled with partner
Disliked: Property conditions & facilities
The Shower was broken. The people or person above us walked back and forth all night long. It was very dirty.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 27, 2023
Dear janis, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we apologize for disrupting your stay caused by the noise disturbance from inconsiderate neighbors. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit.Sincerely,Hotel Management

10/10 Excellent

Patrick

Stayed 2 nights in Jun 2023

8/10 Good

Aeona

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
They were 'dog-friendly'.
Stayed 2 nights in Jun 2023

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 14, 2023
Dear Elena, Thank you for sharing your review of our hotel. We greatly appreciate your kind words about our friendly staff. Providing excellent customer service is our top priority, and we're thrilled to hear that our team made a positive impression on you. We strive to create a welcoming and hospitable environment for all our guests, and it's lovely to know that our team's efforts were recognized. Your feedback serves as encouragement for us to continue delivering exceptional service. If there's anything else we can do to enhance your stay or if you have any further feedback, please feel free to reach out to us. We are here to assist you and make your experience with us as enjoyable as possible. Thank you once again for choosing Extended Stay America. We look forward to welcoming you back in the future.Sincerely,Hotel Management

4/10 Poor

Labib

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay was included breakfast but there was only Cofee and energy bars.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 6, 2023
Dear Labib, Thank you for evaluating your stay. We want to apologize for not meeting your expectations regarding our breakfast. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we hope to have the privilege of hosting you again soon.Sincerely,Hotel Management

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Raelene

Traveled with family
Not very clean
Gentlemen at the front desk was friendly and offered us towels when we went To the pool. No complaints about the customer service. However the hotel had a very funky smell and it was not as clean as it could have been. The walls in the room were dirty . There was red stains on the carpet that really left me questioning if it was juice or something else. You can tell housekeeping did the bare minimal. Definitely was not as clean as I expected it to be. I probably would not stay here again. We came for a one night family trip as I am 9mos pregnant and couldn’t do the drive back home. But after seeing the cleanliness of the hotel I would have rather sat in the car and suffered with the back pain then stay here. I was a bit disappointed.
Stayed 1 night in May 2023
Response from Hotel Management on May 30, 2023
Dear Raelene, Thank you for staying at our hotel and letting us know about your experience. While we are pleased that you loved the hospitable service provided by our associates, we apologize for the issues with your guest rooms and any oversight on our part. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knock knock, who's there?
Everything was fine, except that at 2:33am, someone with a key opened the door until the safety lock stopped them. They said, "Oh, sorry, they, the front desk said this room was vacant. My bad." and closed the door. Safe to say I didn't get a good night's sleep.
Stayed 1 night in May 2023
Response from Hotel Management on May 25, 2023
Dear Guest, Thank you for staying with us. We are glad that you liked our location and well-appointed accommodation. However, we apologize for our staff's oversight during your visit. We will address this matter to ensure it is not repeated, and we very much appreciate you bringing this to our attention. We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel Management

10/10 Excellent

Orlando

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Nick

Stayed 1 night in Apr 2023