Dear Blanca, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We welcome another opportunity to show you the outstanding stay you deserve, and we hope to welcome you back again soon. Sincerely,Hotel Management

Dear Ricardo, We appreciate your feedback regarding our staff. We strive to provide professional and courteous service to all our guests. While we regret if any interactions may have seemed too serious, please know that our team is committed to ensuring the comfort and satisfaction of our guests. Your comments will be shared with our staff as we continually work to improve our guest experience. Thank you for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel management

Dear Marsh, We appreciate your feedback regarding your recent stay. It's great to hear that you found our property well-maintained and the lobby clean. However, we apologize for any inconvenience caused by the lack of staff presence at the front desk. Ensuring attentive service is vital to us, and we will address this issue promptly. Your insights are valuable, and we thank you for bringing this to our attention. We hope to serve you better in the future.Sincerely, Hotel Management

Dear Janet, We are delighted to hear that you had a pleasant experience with the staff at Extended Stay America! Providing exceptional service is our priority, and we are glad our team members contributed to your enjoyable stay. If there is anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Tomas, Thank you for your recent stay at Extended Stay America. Our goal is to offer our guests a relaxing, carefree stay, and we are glad you could appreciate all that we have to offer. We appreciate you staying with us and hope to see you again soon.Sincerely,Hotel Management

Dear Kathleen, Thank you for sharing your delightful experience at our hotel! We're thrilled to learn that you found charm, comfort, and affordability in our accommodations. Our housekeeping team takes great pride in maintaining the comfort of our property, and it's a pleasure to know that the suite exceeded your expectations regarding cleanliness. We also appreciate your kind words about our attentive front desk staff. Our team would be delighted to hear their devoted efforts made your visit exceptional. We loved having you as our guest and look forward to welcoming you back for another seamless stay in the future.Sincerely,Hotel Management

Dear Colton, Thank you for taking the time to review your visit. We are glad your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear Guest, Thank you for posting such kind comments about our time together. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. However, we are sorry for the concerns that disturbed you and will ensure this is not repeated. Please return, and we welcome you again.Sincerely,Hotel Management

Dear Kathleen, We are thrilled to learn that Extended Stay America felt like a "home away from home" for you! Your positive comments about the well-appointed amenities, comfortable accommodations, and welcoming atmosphere are truly appreciated. It was our pleasure to make your stay enjoyable, and we look forward to providing you with the same warmth and comfort on your future visits. We can't wait to welcome you back soon.Sincerely,Hotel Management

Dear Shelby, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Candace, Thank you for being our valued guest and posting your remarks online. We are glad our location was convenient for everything you wanted to do on this visit. However, we are truly sorry to hear about the inconvenience you experienced with your room key during your stay. We will review this issue with our team to ensure smoother key card operations in the future. Moroever, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this adequately. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear ELIZABETH, Thank you for reviewing Extended Stay America and for the generous words about your great stay. However, we hope you will accept our apologies for the inconvenience with the elevator. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. We look forward to welcoming you back the next time you are in the area!Sincerely,Hotel Management

Dear Derek, Thank you for choosing us. It is nice knowing you were pleased here and had a pleasant stay. However, we are sorry for not meeting some of your expectations. We'll pass your feedback on to the right person to improve it. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Janet, Thank you for your generous review. It's wonderful to hear that our efforts to provide a fresh and spotless environment positively impacted your stay. We believe that a clean space contributes to a comfortable and enjoyable experience for our guests. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can't wait to exceed your expectations once more on your next visit.Sincerely,Hotel Management

Dear Danielle, We appreciate your kind words about our staff and understand your concerns regarding the room's odor and bed comfort. We apologize for any inconvenience you experienced. We will use your feedback to make improvements and ensure a more comfortable stay for our guests in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to host you again.Sincerely,Hotel Management

Dear RONALD, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Monserrat, We are truly sorry to hear that your stay at our hotel was disrupted by noise from the room above you. We understand how frustrating and inconvenient this must have been for you, and we apologize for any inconvenience this may have caused. Please know that we take all feedback seriously and will review our policies and procedures to ensure our guests have a comfortable and enjoyable stay. We also regret that you were disappointed with the breakfast we offered. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. Thank you for taking the time to share your feedback with us. We value your patronage and hope you will give us another chance to provide you with the exceptional service and hospitality we are known for.Sincerely,Hotel Management

Dear Guest, Thank you for being our frequent guest and reviewing your experience at Extended Stay America. It's so nice to know you like your room and found it comfortable, and we met your expectations. We work hard to provide high levels of service, and we will share your compliments about your stay. We appreciate you for the constructive feedback regarding the breakfast choices. We will share it with the team leaders. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Angela, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear ROSALINA, Thank you for staying at Extended Stay America. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you once again; we will be pleased to welcome you back on your next visit to the area.Sincerely,Hotel Management

Dear Steven, Thank you for your feedback on your recent stay at Extended Stay America. We're happy you had a comfortable and convenient stay. We choose locations with nearby stores and restaurants to enhance your experience. If you have any additional comments or suggestions, please let us know. Thank you for choosing to stay with us. Come back soon.Sincerely,Hotel Management