View from property

Reviews of el PRADO

4 out of 5
el PRADO
520 Cowper Street, Palo Alto, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 374 out of 491 reviews" "
Rating 8 - Good. 77 out of 491 reviews" "
Rating 6 - Okay. 22 out of 491 reviews" "
Rating 4 - Poor. 8 out of 491 reviews" "
Rating 2 - Terrible. 10 out of 491 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good room service but not so sure about the coffee shop
Stayed 1 night in Feb 2024
Response from BraytonG on Mar 7, 2024
Thank you for sharing about your recent stay with us. I was happy to see that you enjoyed your overall visit. While we don't have a full active coffee shop on site, our room service and banquets team is available to make coffee based beverages throughout the day through Room Service or in events. Our apologies if it was portrayed as a full service coffee shop. We do hope to have you again in the future!

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, great location
Stayed 6 nights in Jan 2024
Response from BraytonG on Feb 14, 2024
Thank you for rating your recent stay. Delighted to see everything went smoothly for you during your stay with us. We look forward to your next visit when coming to Palo Alto!

10/10 Excellent

Eugenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence in every way!
Stayed 5 nights in Feb 2024
Response from BraytonG on Feb 8, 2024
Thank you for sharing about your recent stay with us. I was delighted to see that your stay was excellent! We look forward to having you back with us again the next time your travels bring you to Palo Alto!

10/10 Excellent

Gina, Sausalito

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A delightful hotel in Palo Alto! We will definitely be returning any time we are in the area. It was close to restaurants and shops, clean and charming.
Stayed 2 nights in Jan 2024
Response from BraytonG on Jan 31, 2024
Thank you for sharing about your recent stay. I was delighted to see that you truly enjoyed your stay with us. Our team strives to make each stay exceptional and I look forward to sharing your comments with them. We look forward to your next stay with us when you return to Palo Alto!

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well decorated rooms. Lobby a bit sparse. Great location and easy walking distance to most of downtown.
Stayed 2 nights in Nov 2023
Response from BraytonG on Jan 31, 2024
Thank you for sharing about your recent stay with us! I was delighted to see that you enjoyed the property and the rooms. While our lobby and reception area is simple and efficient, we have wonderful very well appointed spaces on the second floor for our guests to gather, enjoy or work. We hope that you visit us again and our team can direct you to these locations.

10/10 Excellent

Hailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, would have loved to have tea pot/coffee machine in room for late night teas. But everything was delightful.
Stayed 2 nights in Dec 2023
Response from BraytonG on Jan 31, 2024
Thank you for sharing about your stay with us. I was delighted to see that you had a wonderful stay with us. We offer our guests electric kettles upon request to ensure that guests are able to fulfil the late night needs for warm beverages. Our reception team would be happy to assist you with this request on a future visit! We hope to have you back the next time that you are visiting Palo Alto!

2/10 Terrible

Mark, SAN CARLOS

Traveled with partner
Disliked: Staff & service, amenities
Reserved deluxe king with fireplace, was told there were none available. Rather than give an upgrade, we received a downgrade to a lesser room, so I returned the keys and left, never to return.
Stayed 1 night in Dec 2023
Response from BraytonG on Dec 27, 2023
Thank you for sharing about your recent stay. I was disappointed to hear about your experience. After doing further research, there was an issue on Expedia with our room type descriptions. I do see that you reserved a room with a fireplace, which is actually our Courtyard Fireplace King rooms. When your reservation came into our system, it reserved you a Deluxe King Suite. This Deluxe King Suite is actually three rooms types higher than the Courtyard Fireplace King, but unfortunately, only that lower specific room type have fireplaces. So our team actually did provide you with a significant upgrade. We will, however, need to rectify this issue with Expedia. We do hope that you are willing to give the property another try again in the future and we will make sure that your stay is a memorable one.

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from BraytonG on Dec 27, 2023
Thank you for rating your recent stay. We are delighted to see that it was a perfect fit for you! We hope to have you back in the future.

10/10 Excellent

Sharieff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful and well maintained hotel. Will definitely be coming back.
Stayed 1 night in Nov 2023
Response from BraytonG on Nov 28, 2023
Thank you for sharing about your recent stay with us at the property. I am glad to see that you enjoyed the property and our team provided an exceptional experience! We look forward to having you back in the future!

8/10 Good

Teresa

Stayed 3 nights in Nov 2023
Response from BraytonG on Dec 18, 2023
Thank you for rating your recent stay with us. We hope to see you again in the future and don't hesitate to let us know how we can make your next stay exceptional!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from BraytonG on Nov 28, 2023
Thank you for rating your recent stay. I was delighted to see that you had an amazing experience with us! We look forward to your next stay when your travels bring you back into Silicon Valley.

10/10 Excellent

Sina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel at a great location near shops and restaurants in Palo Alto
Stayed 2 nights in Nov 2023
Response from BraytonG on Nov 20, 2023
Thank you for taking a moment to rate your stay with us! I was delighted to hear it went so well. We look forward to having you back again on your next visit to Palo Alto

4/10 Poor

Janee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bars/restaurants on site
The hotel is nice and comfortable but the hotel description on the Hotels.com site says there are bars/restaurants. There are NO bars or restaurants. I would not have booked this hotel if I had known that. Also the room service is not 24 hours.
Stayed 2 nights in Sep 2023
Response from BraytonG on Oct 13, 2023
Thank you for taking a moment to share about your review. Our onsite restaurant is Il Fornaio, they are open for dinner 7 days a week and lunch, Thursday through Sunday. They also have a full bar that is open nightly. Our room service is also available from 7am until 10pm daily. We apologize if there was any miscommunication while here on property about this but hope that you are able to join us again in the future to take advantage of the wonderful food offerings that we have here on property.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 5 nights in Sep 2023
Response from BraytonG on Sep 26, 2023
Thank you for rating your recent stay. We were happy to see that you loved our property and cannot wait to have you back again in the future!

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, beautiful. Why stay anywhere else?
Stayed 2 nights in Sep 2023
Response from BraytonG on Sep 26, 2023
Thank you for your kind words Belinda. I look forward to sharing this with the team. We look forward to your next visit!

10/10 Excellent

Yang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the el PRADO
fantastic service and convenient location. The second floor social area was amazingly quiet and comfort.
Stayed 2 nights in Sep 2023
Response from BraytonG on Sep 26, 2023
Thank you for rating your recent stay! Happy to see it worked out so well for your visit. We look forward to having you again in the future!

10/10 Excellent

Teddi, Valencia

Stayed 1 night in Sep 2023
Response from Concierge on Oct 2, 2023
Thank you for rating!. We are happy that you enjoyed your recent stay at el PRADO and cannot wait to have you back again in the future.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Amber S. - Assistant Front Office manager on Aug 28, 2023
Hi Terry, Thank you for rating your recent stay at el PRADO! We are glad to see you had a wonderful stay. Please don't hesitate to reach out to us directly and let us know how we can improve your future visits. We hope to welcome you again soon.

4/10 Poor

Soufiane

Stayed 4 nights in Aug 2023
Response from BraytonG on Sep 18, 2023
Thank you for taking time to rate your stay with us at the property. Our team strives hard to exceed all of our guests expectations whenever possible and in researching your stay, we were unfortunately able to accommodate your requested 2pm late check out due to very high occupancy. We apologize that we were unable to accommodate the request on this stay, but hopefully we would be able to on a future booking with us. We hope to have you back at the property again in the future.

10/10 Excellent

PAUL, NEW BERLIN

Stayed 1 night in Aug 2023
Response from Amber S. - Assistant Front Office manager on Sep 10, 2023
Hello, thank you for taking a moment to rate your stay. We hope to welcome you to el PRADO again soon.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Amber S. - Assistant Front Office manager on Aug 13, 2023
Hello, thank you for choosing to stay at el PRADO. We appreciate you taking the time to leave a great rating. We hope to welcome you back another time.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
El
Stayed 3 nights in Jul 2023
Response from Amber S. - Assistant Front Office manager on Aug 13, 2023
Hello, thank you for staying with us, we appreciate your wonderful rating, and we hope to welcome you again soon.

10/10 Excellent

carol

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Amber S. - Assistant Front Office manager on Aug 11, 2023
Hi Carol, thank you for staying at el PRADO. We appreciate you taking the time to rate your stay. We hope to welcome you again soon!

2/10 Terrible

John

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They would not let me check-in. There were additional requirements not specified on the reservation. No effort to help. I got a refund.
Stayed 1 night in Jul 2023
Response from BraytonG on Sep 13, 2023
Thank you for sharing about your recent experience at the property. Even with pre-paid reservations, our property does require an additional card to put on file to cover incidentals. This card must authorize for a minimum of 150 for a one night stay and an additional 50 per additional night, up to 300. We do have this listed in our policies and unfortunately are unable to make exceptions. As you were unable to provide this, our team was happy to assist you with a refund to your booking. We would be happy to have you back at the property in the future so you are actually able to enjoy the exceptional experience that our property provides our guests!

8/10 Good

Trudi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area with lots of choices for restaurants and shops.
Stayed 1 night in Jul 2023
Response from Amber S. - Assistant Front Office manager on Jul 31, 2023
Hi Trudi, we appreciate that you took the time to leave a delightful review. We are thrilled to hear you enjoyed the location of our property; we hope to welcome you again soon!

10/10 Excellent

Rosario, Dublin

Stayed 3 nights in Jul 2023
Response from Amber S. - Assistant Front Office manager on Aug 17, 2023
Hello, thank you for staying at el PRADO. We are pleased that your expectations were met and hope to welcome you again soon!

10/10 Excellent

elena hale

Stayed 3 nights in Jul 2023
Response from Amber S. - Assistant Front Office manager on Aug 17, 2023
Hi Elena, we're delighted that you enjoyed your stay with us at el PRADO. Thank you for leaving a wonderful rating. We are looking forward to welcoming you again soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Amber S. - Assistant Front Office manager on Jul 27, 2023
Hello, thank you for taking the time to give el PRADO such a wonderful rating!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Very relaxing and friendly staff. Convenient location to all the Restaurants too!
Stayed 1 night in Jul 2023
Response from Amber S. - Assistant Front Office manager on Jul 27, 2023
Hi Elena, thank you for taking the time to leave such a kind review, we are pleased to hear you enjoyed the convivence of el PRADO's location as well as the friendly hospitality our team provides. We hope to welcome you again soon!

2/10 Terrible

Michael

Stayed 1 night in Jul 2023
Response from BraytonG on Sep 13, 2023
We appreciate you rating your recent stay with us at the property. Our team strives to provide an exceptional level of service to our guests and it looks like we did not hit the mark with your stay. Our team was happy to provide you the wheelchair that was requested during your visit and we do apologize that we were not waiting outside at the curb upon your arrival with it. In speaking with our team, I was happy to hear that the rest of your stay went wonderfully. I do hope that you give the property another try in the future and we will strive to greet you in a more timely manner upon your arrival.

10/10 Excellent

Bryan

Stayed 3 nights in Jul 2023
Response from Amber S. - Assistant Front Office manager on Jul 21, 2023
Hi Bryan, thank you for taking the time to leave this wonderful rating. We hope to welcome you back to el PRADO soon!

4/10 Poor

Ava

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities
Staffs are not friendly.
Stayed 2 nights in Jul 2023
Response from Victor E on Jul 18, 2023
Good afrernoon Ms. Tian,Thank you for completing our online survey. Without constructive feedback, it is not possible for us to measure the level of service we provide. As a guest of our hotel, it is our goal to create a memorable experience, and I am sorry we fell short on this visit.Would you kindly provide me with more information regarding your recent experience, so that I can speak with my staff and ensure this does not happen again.Thank you and I look forward to hearing from you.

10/10 Excellent

Britte

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!
Stayed 4 nights in Jul 2023
Response from Amber S. - Assistant Front Office manager on Jul 13, 2023
Hello Britte, Thank you for your positive feedback! We're delighted to hear that you enjoyed our hotel's excellent location. We hope to welcome you again soon!

10/10 Excellent

Aimee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!
We had an absolutely amazing stay! We were sad to only have one night at this incredible property. Everything about it was perfect!
Stayed 1 night in Jul 2023
Response from Amber S. - Assistant Front Office manager on Jul 4, 2023
Hello Aimee, Thank you for your wonderful review! We're delighted to hear you had an amazing stay at our property. We appreciate your kind words and are thrilled everything was perfect for you. We hope to welcome you back for more memorable experiences in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from Amber S. - Assistant Front Office manager on Jul 4, 2023
Thank you for your feedback. We apologize for any shortcomings during your stay. Please feel free to reach out if you have any comments or specific concerns. We hope to welcome you back for an exceptional experience in the future.

10/10 Excellent

Anika

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great!
Stayed 2 nights in Jun 2023
Response from Amber S. - Assistant Front Office manager on Jun 25, 2023
Hello Anika, we appreciate your positive feedback! We strive to provide excellent service to all our guests, and we're thrilled to hear that we met your expectations. We look forward to serving you again in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful, spacious, and well equipped room, extra comfy bed plus super helpful staff - nothing not to like!
Stayed 2 nights in Jun 2023
Response from Amber S. - Assistant Front Office manager on Jun 22, 2023
Hello Laura, Thank you for your fantastic review! We appreciate your kind words and are thrilled that your experience with us was nothing short of exceptional. We hope to welcome you back to el PRADO soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I have experienced and I have traveled the world. Friendly, excellent service and comfortable. Made me feel valued.
Stayed 4 nights in Jun 2023
Response from Amber S. - Assistant Front Office manager on Jun 9, 2023
Hello Mark, thank you for taking the time to share your wonderful review. We are absolutely thrilled our hospitality, comfortable accommodations and friendly service made you feel valued. We hope to welcome you again soon!

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Amber S. - Assistant Front Office manager on Jun 3, 2023
Hello Pat, thank you for taking the time to leave us a great rating! We are pleased you enjoyed your stay at el PRADO, we hope to welcome you back to the property again soon.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Amber S. - Assistant Front Office Manager on May 22, 2023
Thank you for the wonderful rating Sheri. We hope to welcome you to el PRADO again soon!

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room but disappointed that no desk.
Stayed 1 night in May 2023
Response from Victor E on May 12, 2023
Good morning Mr. Hall,Thank you for sharing your feedback regarding your recent stay. I am sorry to hear that your room did not have a desk. Not all our guestrooms have desks, however I have updated your profile to ensure you are assigned a room with a desk on your next stay with us.Thank you again and we look forward to welcoming you back to el PRADO in the not-too-distant future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Eddy on May 10, 2023
Hello and thank you for the positive review of your stay here at El Prado Hotel! Please let us know if anything or anyone in particular helped improve your stay with us!

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Amber S. - Assistant Front Office manager on Apr 17, 2023
Hello Rolando, Thank you for the excellent rating. From everyone on the el PRADO team, we hope to welcome you again soon!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Amber S. - Assistant Front Office manager on May 3, 2023
Hello Alexander, Thank you for the wonderful rating. We hope to welcome you back to el PRADO soon!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Amber S. - Assistant Front Office manager on Apr 12, 2023
Hello Eileen, thank you for taking the time to leave us a wonderful rating. We hope to welcome you back to el PRADO soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Palo Alto
Wonderfully quiet, nice people at the front desk. Well situated on University Ave.
Stayed 1 night in Apr 2023
Response from Amber S. - Assistant Front Office manager on Apr 7, 2023
Hello, thank you for the kind review. We are pleased you enjoyed a nice stay at el PRADO.

8/10 Good

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with newly renovated rooms. Great area in downtown Palo Alto.
Stayed 2 nights in Mar 2023
Response from Amber S. - Assistant Front Office manager on Apr 7, 2023
Hello Howard,Thank you for taking the time to review our property, we are please you enjoyed the convivence of our location. We look forward to welcoming you to el PRADO again!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cozy hotel. Great rooms and service. Perfect location in Palo Alto. Super clean. Fitness center could be slightly modernized. Overall experience was fantastic.
Stayed 1 night in Mar 2023
Response from Amber S. - Assistant Front Office manager on Apr 7, 2023
Hello Michael,Thank you for your kind review, we are pleased you enjoyed your experience with us at el PRADO. We hope to welcome you back soon!

10/10 Excellent

Josh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Amber S. - Assistant Front Office manager on Apr 7, 2023
Thank you for taking the time to rate our property. We hope to welcome you back to el PRADO soon!

10/10 Excellent

JOSE MANUEL

Stayed 4 nights in Mar 2023
Response from Amber S. - Assistant Front Office manager on Mar 16, 2023
Thank you for your rating! We hope to welcome you back to el PRADO soon.