Ratings based on 1,000 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from san Diego
Nice hotel close to airport and lite railPosted Aug 2, 2015
No problems at all! Nice staff gave me good directions to the all good restaurants!
for Everyoneby A verified traveler from Detroit, MI
Comfortable stayPosted Jul 19, 2015
Pros: Comfort room. It's close to the airport and a small train station.
Cons: The internet should be improved.
The room was super comfort. One thing worth noting is the breakfast was a little bit expensive. It's not included in the room price. The 7-11 across the street could be a much better choice for the breakfast. The parking was also not free. I was not aware of this when I booked the room. The wireless network was not stable.
for Everyoneby A verified traveler from hi
Convenient To Airport With Free Shuttle ServicePosted Jul 11, 2015
Water Pipes noisy, Pool With Camp Fires Great. Shower Leaked
for Everyoneby A verified traveler from San Diego
Close to Light RailPosted Jun 30, 2015
During my Stay, it was a nice room, but they only Cleaned it at there convienance. The 3 Days they never cleaned my room. The Hotel dining room was unorganized the person that seated me never gave me Coffee unless I hunted her down. Breakfast was good, but the staff was terrible. The first day wasn't too bad, I left a tip. The second day was terrible, so I didn't leave a tip, but after I signed, she added a $18.00 tip to my bill, which the front desk returned.
for Everyoneby A verified traveler from Tokyo
2回目の宿泊で前回より印象が良かったPosted Jun 16, 2015
San Jose空港から車で１０分ほどで、目の前に路面電車VTAの駅があり好立地条件です。 前回、使用していない駐車場代などをカード会社に請求されましたが、メールを出したところ間違いであったことを旨の通知があり、無事対応していただきました。 ホテルの設備自体は古いのですが、室内のセッティングはきれいに行われます。 今回は長期間でしたので洗濯をしましたが、洗濯機、乾燥機が1台しかなく不便でした。 また通常はある浴室のロープが無く干すところに困りました。 後は前回同様、スリッパが無いので持参が必要です。 こういうことを知ってて利用される分には先ほどの立地条件からお勧めです。
by A verified traveler
ReviewPosted Jun 15, 2015
Pros: That there was a free shuttle from the airport.
Cons: Restaurant management
Location: don't know.
The beds were uncomfortable. The hotel restaurant did not have appropriate management or staff. The hostess was serving coffee, juice, and water because there were no waiters to be found. She also brought the bill to the guests. The restaurant needs a new manager. There was a training event in the hotel with 100+ people, all wanting breakfast but there was hardly any wait staff and they didn't seem to grasp the concept of service. Eden the hostess was great however.
by A verified traveler from Tokyo, Japan
高額なホテルなのにしょぼいPosted May 25, 2015
for Everyoneby A verified traveler
Decent hotel for price.Posted May 14, 2015
Pros: Breakfast. Helpful staff.
Cons: Beds!! Cleanliness.
The rooms are small with very pointy furniture..bumped into sharp edges many times. Bathroom floor was very dirty. Beds aren't comfortable. Staff was very nice. Breakfast was great.
for Everyoneby A verified traveler from Chino Hills Ca
False informationsPosted May 11, 2015
Pros: Up to date decor inside.
Cons: After doing a half marathon, I was looking forward on relaxing in a jacuzzi. I was disappointed that there wasn't any.
Location: Close to SJC airport, Avaya stadium and Santa Clara University.
I opted to get this hotel instead of other cheaper ones because it said free parking and breakfast on the trip advisor. When I got there, I was charged for parking and they tried not to give me the free breakfast. I had to show them the confirmation I received from Expedia that it clearly said free breakfast for 2.
for Everyoneby A verified traveler from Arvada, CO
Hotel is close to light rail and Levi Stadium!Posted May 4, 2015
Everything was excellent including the staff! The only down side was the bed they were awful, really uncomfortable and hard!