Ratings based on 1,550 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Apr 13, 2015
Staff was great parking was easy and prices were reasonable. Room was very clean n nice
Comment from Hotel Management
Apr 15, 2015 by Hyatt Guest Relations, Hotel Management
Thank you for expressing your positive feedback regarding your recent stay at the Hyatt Regency Santa Clara, CA. We are very pleased to hear that you had a great time and you enjoyed our beautiful hotel with its clean and spacious guestroom and great staff. Your kind comments were forwarded to the Executive management at the hotel. Hope to welcoming you again in the near future. Johny E.-A Guest Relations Associate
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fresno

Okay stay

Posted Apr 5, 2015
Customer service was great. The staff were nice and welcoming. There were times they took the time to say hello as I walked in and out of the enterance. The location was great BC the movies was close by along with a few restaurants within a reasonable 10 minute or less drive. My complaint is for the price, the room was disappointingly bland. The way the room was decorated it didn't feel like a $150+ a night room. More like a $90 a night room. The bathroom was tiny and it didn't looked kind of old. Questionably clean. Overall it was okay. Would recommend if you are paying promotion price. The expensive price tag you're paying for is the Hyatt name along with the fancy lobby
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 12, 2015
Everyone was extremely pleasant. The room was very clean and up to date.
4 out of 5
Recommended
for Everyone
by A verified traveler

hyatt hotel

Posted Mar 11, 2015
Pros: convenient, spacious, easy to book
Cons: add a microwave have room service menu and tv menu
Location: great america, levi's stadium
lack of channels specifically sport channels that show games: hockey, golf, basketball, football lack of room service menu lack of tv channel menu lack of microwave
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Nice hotel, close to the new stadium

Posted Mar 10, 2015
Pros: The ambience and amenities were nice.
Cons: Nothing.
Location: Any event taking place at Levi's stadium.
I enjoyed my stay at the Hyatt. The drinks were good and the room was nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San jose, Ca

Went out of the way to help me

Posted Mar 6, 2015
Long story short, the staff helped me when I arrived very late and I had problems with my reservations i had booked earlier through a third party, not to mention new credit cards that needed activation. I was left with little hope. The front desk took me under there wing and handled all the phone calls to clear up the confusion, opened the computer room so i could activate my cards and before i knew it i had a card to my room. Thank you
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Great Experience

Posted Feb 25, 2015
Room was clean. Staff was great. Pool was nice. Food was good. I enjoyed this experience
Comment from Hotel Management
Mar 12, 2015 by Hyatt Guest Relations, Hotel Management
Thank you for taking the time to share your positive comments regarding your recent stay at the Hyatt Regency Santa Clara. It is always a pleasure to hear that you enjoyed your stay and you liked our hotel for its location, its excellent service offered by our great staff, our nice pool, and our clean and comfortable room. Your kind comments were forwarded to the Executive management at the hotel. Hope to welcoming you in the near future. Johny E.-A Guest Relations Associate
3 out of 5
Recommended
for Everyone
by A verified traveler

Expected a more comfortable bed for the $$ paid.

Posted Feb 9, 2015
Pros: Close to Levi's stadium where our party was.
Only stayed for one night but the bed was not as comfortable as I would have expected.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Impressive Hotel Facility & Service

Posted Feb 9, 2015
Pros: Beautiful facility and excellent, well trained and courteous staff.
Location: Right next to Great American Amusement Park and even better Levi's Stadium where the 49ers play.
I had a wonderful time here. The facility is immaculate and the staff as focused on serving the customer as I could have wanted. I plan on staying here again anytime I'm in the area. A wonderful experience. Keep up the excellent service, it's much appreciated.
Comment from Hotel Management
Mar 12, 2015 by Hyatt Guest Relations, Hotel Management
Thank you for expressing your positive feedbacks regarding your recent stay at Hyatt Regency Santa Clara. It is a pleasure to hear that you had a wonderful experience and you appreciated the excellent service offered by our well trained and courteous staff. In addition, we are pleased to hear that you will use the property again when you are in the area for its great location right next to Great American Amusement Park and even better Levi's Stadium where the 49ers play. Your kind comments were forwarded to the Executive management at the hotel. Hope to welcoming you again in the near future. Johny E.-A Guest Relations Associate
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Seattle

Fine, if expensive, for Silicon Valley

Posted Feb 5, 2015
Pros: Elegant service, both at arrival/concierge desk and at the bar. Good bar food that didn't feel like bar food.
Cons: The main restaurant food was not quite top notch for dinner.
Location: It's the Valley. Take meetings, make money.
Room was beautiful, although ever-so-slightly ragged around the edges. But comfortable, reasonably quiet, great bathroom.
Comment from Hotel Management
Mar 6, 2015 by GuestRelationsAssociate, Hotel Management
It was great having you as our guest! I am glad you enjoyed our amazing service from our staff, the delicious bar food as well as your comfortable room. I do hope you get to stay with us again. Warm Regards, Belinda M - Guest Relations