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Reviews of Maple Tree Inn

3 out of 5
Maple Tree Inn
711 E El Camino Real, Sunnyvale, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 930 out of 1472 reviews" "
Rating 8 - Good. 390 out of 1472 reviews" "
Rating 6 - Okay. 83 out of 1472 reviews" "
Rating 4 - Poor. 35 out of 1472 reviews" "
Rating 2 - Terrible. 34 out of 1472 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The instructions on kreug cofee maker is not that clear. Tried to do it with cofee twice but it takes a long time to heat the water inside the kreug machine
Stayed 1 night in Apr 2024

10/10 Excellent

Carol, Perth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with my service animal. Bed was comfortable breakfast was great. Convenient area to walk around and pick up food for room or grab a bite.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

yuxia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room clean and breakfast good
Stayed 1 night in Apr 2024

10/10 Excellent

Megan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anlli

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has such an amazing experience! So clean and comfy every staff member was beyond amazing!
Stayed 2 nights in Apr 2024
Response from Jerry on Apr 8, 2024
Thank you so much for this excellent review of our hotel. We hope to see you again when you visit this area next time.

6/10 Okay

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special.
Stayed 2 nights in Apr 2024
Response from Jerry-Front Desk on Apr 8, 2024
Thank you for this review of our hotel. Please let us know how to improve our service so you will have a better experience when you visit the area next time.

10/10 Excellent

Nhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jerry on Apr 8, 2024
Thank you so much for this excellent review of our hotel. We hope to see you again when you visit this area next time.

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness
Some of the staff was not very friendly, or approachable. The place looked clean but there is a musty smell throughout the building.
Stayed 1 night in Apr 2024
Response from Lina on Apr 5, 2024
Greetings Ruth,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared for improvements here.I hope we have the opportunity to turn your experience around should you ever find yourself back at Maple Tree Inn.

10/10 Excellent

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities
Great gor weekend stay. Quiet and comfortable.
Stayed 2 nights in Mar 2024
Response from Lina on Apr 5, 2024
Greetings Robert,Thank you for taking the time to review our hotel, I am pleased to know you had a quiet and comfortable weekend with us! I hope to welcome you back soon!

6/10 Okay

Qicheng

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
property is dated and bathroom drain is smelly.
Stayed 1 night in Apr 2024
Response from Lina on Apr 4, 2024
Greetings Qicheng,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared with our staff for improvements. I hope to have the opportunity to welcome you back and turn your experience around.

10/10 Excellent

Glen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Lina on Apr 4, 2024
Greetings Glen,Thank you for taking the time to review our hotel, I am pleased to see you had a 5 out of 5 experience at the Maple Tree Inn! I hope to welcome you back soon!

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities
The shower controls for hot and cold are wearing out in a lot of the units. You can only. Run super
Stayed 1 night in Mar 2024
Response from Jerry on Apr 2, 2024
We're sorry to hear your uncomfortable experience in our hotel. I will surely direct this concern to our management team.

10/10 Excellent

Rowena

Stayed 2 nights in Mar 2024

6/10 Okay

Mike

Traveled with partner
Disliked: Amenities
The property was well located for my needs.
Stayed 3 nights in Mar 2024
Response from Lina on Mar 28, 2024
Greetings Mike,Thank you for taking the time to review our hotel and your feedback. I hope to welcome you back soon!

10/10 Excellent

CARL, Medellin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Lina on Mar 28, 2024
Greetings CARL,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

8/10 Good

Jenny

Stayed 4 nights in Mar 2024

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Stayed 3 nights in Mar 2024

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was pretty awesome
Stayed 1 night in Mar 2024
Response from Lina on Mar 28, 2024
Greetings manuel,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very pleasant and efficient. They also have a pretty decent breakfast buffet.
Stayed 1 night in Mar 2024
Response from Lina on Mar 28, 2024
Greetings Cathy,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

2/10 Terrible

Talia

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Lina on Mar 28, 2024
Greetings Talia,Thank you for taking the time to review our hotel. I hope we have the opportunity to welcome you back and turn your experience around!

6/10 Okay

Stephen

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean room, polite staff and a good breakfast buffet but no hot water in the morning.
Stayed 1 night in Mar 2024
Response from Lina on Mar 28, 2024
Greetings Stephen,Thank you for taking the time to review our hotel and your feedback. I sincerely apologize for this mishap during your stay here. I hope to have another opportunity to welcome you back and turn your experience around.

10/10 Excellent

JAZMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lina on Mar 28, 2024
Greetings JAZMIN,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy and satisfy
Stayed 1 night in Mar 2024
Response from Lina on Mar 28, 2024
Greetings Michael,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Xiaochen

Liked: Cleanliness, staff & service, property conditions & facilities
There are couple big grocery stores nearby, many restaurants with different options, all walkable distance
Stayed 1 night in Mar 2024
Response from Lina on Mar 28, 2024
Greetings Xiaochen,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

6/10 Okay

Prakash P

Liked: Cleanliness
—
Stayed 2 nights in Jan 2024
Response from Lina on Mar 22, 2024
Greetings,Thank you for taking the time to review our hotel! I hope to welcome you back soon!

10/10 Excellent

Tereza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Venancia was amazing, friendly and professional . Our room was clean and the pool area was nice and relaxing.
Stayed 1 night in Mar 2024
Response from Lina on Mar 22, 2024
Greetings Tereza,Thank you for taking the time to review our hotel! I'm glad to know you enjoyed our services and was relaxed here! I hope to welcome you back soon!

10/10 Excellent

Monica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was great, for breakfast if there could be bacon every day.
Stayed 2 nights in Mar 2024
Response from Lina on Mar 22, 2024
Greetings Monica,Thank you for taking the time to review our hotel and your feedback is appreciated. I hope to welcome you back soon!

10/10 Excellent

JAZMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lina on Mar 15, 2024
Greetings JAZMIN,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

2/10 Terrible

Alyssa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am convinced that this property has fake 10/10 reviews. The area outside look relatively decent but as soon as you get inside it’s like you’re taken back in time….like scary movie motel type atmosphere. My daughter and I checked in, went upstairs where the hallway floors were sticky and unkept, it smelled musty, and the did not have adequate lighting in the hall. There were also bugs crawling near the wall off the hallway. Get into the room and it is NOTHING like the pictures. Very tiny room, very very outdated, the sheets were dirty and the hotel toilet did not have water in it and smelled awful. We were there for a total of 10 mins and the hotel refused to give us a refund. We left and went 10 mins down the road to a MUCH better hotel. Will never ever stay here again
Stayed 2 nights in Mar 2024
Response from Lina on Mar 9, 2024
Greetings Alyssa,Thank you for taking the time to review our hotel. I am sorry that this was your experience here. We pride ourselves in providing a comfortable stay for all of our guests and I'm saddened to know this was not up to our standard. We take all of our guests challenges serious here therefore upon the receipt of this complaint we've investigated the issues and attempted to contact you which was unsuccessful to connect for an update. Upon our investigation our housekeeping supervisor confirmed the room was clean prior to your check in and did not find any of the accused comments. We appreciated your feedback which will be shared with our staff for improvements, thank you for the opportunity. I hope we can find a way to turn your experience around here should you ever find yourself back at the Maple Tree Inn.

10/10 Excellent

JAZMIN

Stayed 1 night in Mar 2024
Response from Lina on Mar 28, 2024
Greetings JAZMIN,Thank you for taking the time to review our hotel and your feedback. I am pleased to know your experience was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Leni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem in Sunnyvale with an affordable price. Very clean, pretty, comfortable, centrally located to restaurants and grocery stores.
Stayed 3 nights in Mar 2024
Response from Lina on Mar 9, 2024
Greetings Leni,Thank you for taking the time to review our hotel. I am pleased to know you had a comfortable stay with us! I hope to welcome you back soon!

10/10 Excellent

Travis Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and neat property for the price
Stayed 3 nights in Mar 2024
Response from Lina on Mar 9, 2024
Greetings Travis Lee,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is pretty good, around several shopping places and eateries. It's also strategically located near several silicon valley companies in the bay area. One thing I didn't like is the use of plastic cutlery. There's just too much plastic. Plastic forks and knives come in a plastic wrapper. Spoons come in a plastic wrapper separately. There's plastic cups for juices, too, and so on. There are those paper cups for coffee, which I'm not sure are recyclable in the area. So, this should change.
Stayed 3 nights in Feb 2024
Response from Lina on Mar 9, 2024
Greetings Bruno,Thank you for taking the time to review our hotel. Your feedback is appreciated and will be shared with the staff for improvements. We hope to host the next time you find yourself in the area.

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Lina on Mar 28, 2024
Greetings Daniel,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lina on Mar 9, 2024
Greetings Floyd,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

10/10 Excellent

Colin, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt clean and staff were super friendly. The best surprise (besides the affordable rate) was fresh cooked rice for breakfast. The dislikes were minor.
Stayed 2 nights in Feb 2024
Response from Lina on Feb 29, 2024
Greetings Colin,Thank you for taking the time to review our hotel. I so pleased to know you enjoyed our services and amenities, our breakfast is certainly a favorite around here! I hope to welcome you back soon!

2/10 Terrible

diana

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed Bugs
Stayed 1 night in Feb 2024
Response from Lina on Feb 29, 2024
Greetings diana,Thank you for taking the time to review our hotel. We take much pride in the cleanliness of our hotel and our reputation precedes us, I am saddened to know that this was your experience with us. I hope to welcome you back and turn your experience around!

6/10 Okay

Jeffery

Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Lina on Feb 29, 2024
Greetings Jeffery,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

10/10 Excellent

Rachel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast, perfect location. So happy we found this gem!
Stayed 4 nights in Feb 2024
Response from Lina on Feb 29, 2024
Greetings Rachel,Thank you for taking the time to review our hotel. We're so happy you found this hidden gem! I'm pleased to know you had a positive experience with our staff and amenities like our breakfast! I hope to welcome you back soon!

8/10 Good

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but quiet.
Stayed 2 nights in Feb 2024
Response from Lina on Feb 29, 2024
Greetings Lawrence,Thank you for taking the time to review our hotel. Our property is a great central location, close to all your needs in the Bay Area! I hope to welcome you back soon!

10/10 Excellent

Long, Centreville

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not a new property but very clean and very well kept. Breakfast is rich and excellent.
Stayed 2 nights in Feb 2024
Response from Lina on Feb 29, 2024
Greetings Long,Thank you for taking the time to review our hotel. We take pride in the cleanliness of our home and I am pleased to know you see that standard. Breakfast is certainly a favorite here! I hope to welcome you back soon!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel when I visit my son. I have always been very happy. Rooms are clean, nice, kept up. Front desk staff are always polite, helpful & friendly!
Stayed 3 nights in Feb 2024
Response from Lina on Feb 25, 2024
Greetings Michele,Thank you for taking the time to review our hotel. We love welcoming back our return guests and I am pleased to know you enjoyed our services! We look forward to welcoming you back.

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay. Convenient location, polite staff, clean rooms, quality constructed rooms with no evidence of patch work.
Stayed 2 nights in Feb 2024
Response from Lina on Feb 23, 2024
Greetings Luke,Thank you for taking the time to review our hotel. I am pleased to know you had a positive experience with our services. We look forward to welcoming you back for a 3rd time!

8/10 Good

Jenine, columbus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe as I was traveling alone at the property
Stayed 2 nights in Feb 2024
Response from Lina on Feb 23, 2024
Greetings Jenine,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service ws friendly at the front desk. The breakfast was more than adequate and the stay was peaceful.
Stayed 1 night in Feb 2024
Response from Lina on Feb 21, 2024
Greetings Beverly,Thank you for taking the time to review our hotel. I am pleased to know you enjoyed our services and breakfast, it is certainly favored by our guests! We hope to welcome you back soon!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and conveniently located. The staff was friendly and it came with plenty of parking, wifi, and warm breakfast - all free! I highly recommend this property and plan on staying here again.
Stayed 3 nights in Feb 2024
Response from Lina on Feb 23, 2024
Greetings Christine,Thank you for taking the time to review our hotel. I am pleased to know that you enjoyed our services and amenities. We certainly look forward to welcoming you back, hopefully soon!

2/10 Terrible

Chantelle

No hot water to shower in the morning!!
Stayed 1 night in Feb 2024
Response from Lina on Feb 21, 2024
Greetings Chantelle,Thank you for taking the time to review our hotel. I am sorry to hear this was your experience with us, we haven't had issues with our hot water since your stay with us. Please let the FD know of any challenges the next time you find yourself at the Maple Tree Inn, we can certainly find a solution to better your stay. We hope to welcome you back soon and turn your experience around.

8/10 Good

Beverly

Stayed 2 nights in Feb 2024
Response from Lina on Mar 22, 2024
Greetings,Thank you for taking the time to review our hotel! I hope to welcome you back soon!