Courtyard

Reviews of Residence Inn San Jose South/Morgan Hill

3 out of 5
Residence Inn San Jose South/Morgan Hill
18620 Madrone Pkwy, Morgan Hill, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 116 out of 267 reviews" "
Rating 8 - Good. 85 out of 267 reviews" "
Rating 6 - Okay. 31 out of 267 reviews" "
Rating 4 - Poor. 19 out of 267 reviews" "
Rating 2 - Terrible. 16 out of 267 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Mar 2024

6/10 Okay

Gordon, Foster City

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My shower was not working properly, only drips of water were coming out. The toilet rim was filthy.
Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Stayed 2 nights in Feb 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Darlene Faith

Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Stayed 1 night in Dec 2023

10/10 Excellent

Mitch

Traveled with family
Liked: Amenities
Really a perfect property from small to big things. Safe, super clean, excellent hot breakfast, room was big and lots of plugs and USB ports…. TV had easy Netflix access and we could tell the staff was motivated, cheerful and helpful. We usually stay in San Jose when visiting family but this is our new favorite affordable place.
Stayed 2 nights in Dec 2023

8/10 Good

will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent except for the pay to park
Excellent room. Clean, comfortable, nice full kitchen. Quiet area. Clean grounds. Easy freeway access. Plenty of food within walking or short drive. Excellent breakfast and dining area. Only negative is being charged $14 PER DAY to park in unsecured/non monitored parking lot. Straight up money grab. Highlights on website “parking available”. My mistake on not scrolling to bottom of site to see the actual cost to park. Tsk tsk. End on a positive. Staff very friendly and helpful.
Stayed 1 night in Dec 2023

8/10 Good

Julie

Traveled with family
Stayed 1 night in Dec 2023

8/10 Good

Jerilene

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay! Didn’t like the surprise daily parking fee upon check in.
Stayed 2 nights in Nov 2023

6/10 Okay

Nina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Louis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It all was nice
Stayed 2 nights in Nov 2023

6/10 Okay

Maria J

Liked: Cleanliness
Good location, generous breakfast; room was clean. My only dislike is that the room was particularly dark, either the light bulbs were not bright enough or they need more light fixtures in the room.
Stayed 1 night in Nov 2023

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very spacious and clean. Service was top notch, we didn't have any problems with our stay. We would stay again.
Stayed 2 nights in Nov 2023

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed and shower curtain too small
Shower curtain didn't fit tib so we couldn't close it and floor Flooded every shower. I also paid for a king size bed and got a room with a full but bed too tired to drag luggage downstairs and complain.
Stayed 2 nights in Oct 2023

10/10 Excellent

Guillermina

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Sep 2023

10/10 Excellent

Jennie

Stayed 1 night in Sep 2023

4/10 Poor

Andrew

Stayed 4 nights in Sep 2023

10/10 Excellent

Alma

Stayed 4 nights in Aug 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Omar

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Adam

Traveled with family and small children
Liked: Cleanliness, staff & service
Everything was good. The breakfast was a bit lacking from other residence in hotels. Juice machines were just pushing out water. No fruit and really only egg options for warm food. There was also a hidden fee for parking of $14 a day. Otheer than these things it was great, clean, and the pool was great. Very quiet and we felt safe
Stayed 1 night in Jul 2023

2/10 Terrible

Lena

I had to cancel my reservation upon arrival: with check-in at 3 PM, I arrived at 2:45 PM. I was told that my room is not ready, so I need to wait 30 - 45 minutes. At 3:15 PM I was told that they are not sure when my room will be ready, as a housekeeper is out for a lunch and it is unknown when she will be back. Taking into account given me info and considering that cleaning with take at least one hour, I made decision to cancel my stay at the hotel. I was able to find another hotel in the area with available room for me to stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Morgan

Stayed 1 night in Jul 2023
Response from Charmie R. on Jul 18, 2023
Hi Morgan, thank you for taking the time to rate your stay. We apologize your stay did not meet your expectations. We'd appreciate any feedback to help us better improve. Thank you!

10/10 Excellent

Malissia, Seale

Stayed 5 nights in Jul 2023

10/10 Excellent

George

Stayed 1 night in Jul 2023

10/10 Excellent

Yvette

Stayed 1 night in Jul 2023

10/10 Excellent

Blanca, CAMPBELL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First of all, it’s next to In-N-Out, which is one of my favorite places to go to /. The staff is wonderful and ended up staying there almost 2 months and I had a great time. :)
Stayed 15 nights in Jun 2023

10/10 Excellent

Blanca, CAMPBELL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 14 nights in May 2023

10/10 Excellent

Erasmo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Blanca, CAMPBELL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 20 nights in May 2023

10/10 Excellent

esequiel

Stayed 1 night in May 2023

10/10 Excellent

Alicia

Stayed 1 night in Apr 2023

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk was very helpful. rooms were clean and well kept. i would definitely recommend this hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

ameera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Julie

Stayed 1 night in Mar 2023

2/10 Terrible

Judy

Stayed 4 nights in Feb 2023

8/10 Good

Sunil

Stayed 4 nights in Jan 2023

10/10 Excellent

Pamela

Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveler
Nice area. Hotel clean and updated. Staff kind and friendly. Enjoyed my stay!
Stayed 3 nights in Jan 2023

10/10 Excellent

George

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All ways clean and quiet.
Stayed 1 night in Jan 2023

8/10 Good

JILL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and neat, good location

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

6/10 Okay

Shawn

Liked: Cleanliness, staff & service
The Staff was very accommodating. Relatively clean. The night I stayed, noise in the hallway and a barking dog made sleeping very difficult. The Mattress was very sunken-in - I had to lay on top of the extra pillows. Be aware that they Charge for Parking.
Stayed 1 night in Nov 2022

8/10 Good

Gabriel

Stayed 2 nights in Nov 2022

8/10 Good

Gabriel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful. The only complaint is the hotel was chosen for their pool and we show up and the pool is closed for repairs. Very poor job by Expedia in listing that information. The kids were Not happy.
Stayed 2 nights in Nov 2022

4/10 Poor

Tracy

Stayed 1 night in Nov 2022