Ratings based on 47 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Low rent on the outside, nice on the insidePosted Nov 27, 2013
The owners/staff took an ordinary low-budget motel and through effort made it a very decent, very clean, place to stay. Not a good choice for a romantic weekend in Palo Alto, but good for a businessman's overnighter.
for Everyoneby A verified traveler from LA
Once you close the door it's greatPosted Nov 15, 2013
Ok - the property as a whole is dingy. But the rooms are decorated, equipped and cleaned to a high standard. So unless you were really craving a poolside bar staffed with A-list starlets I think you'll be happy.
for Everyoneby Alan from Boston, MA
Bush league hotelPosted Oct 18, 2013
Cons: See Above
The hotel is substandard. Gentleman at front desk although friendly is not all that helpful. People are dragging trash cans and other items at all hours of the morning. You're better off staying at a name brand hotel in the Palo Alto area. No food. No gym. No tub. What would have been a seedy motel, has a fresh coat of paint but is no boutique as represented in the pictures. Yuck! On the bright side, it's clean and safe. accessible to Stanford and Mountain View. So if all the other places are booked it's a deep safety.
Jan 2, 2013 by Mike
The mannerism with which this review has been written suggests nothing but an attempt to smear our good reputation built over the last 50 years. Regards, Mike P. General Manager
for Everyoneby business travel
Ace Hotel drive up lodgePosted Oct 4, 2013
Not for people who are high maintenance and want conceierce. More like Ace Hotel Portland in it's simplicity. Very basic facilities but clean and comfortable.
Jan 13, 2013 by Mike
Dear Valued Guest, Thank you very much for your kind words for the Palo Alto Lodge. I am very glad we met your expectations 100% and that you found your stay comfortable and clean. Our rooms were specifically designed to be architecturally minimally modern which is what sets us apart from our competition. I myself have stayed at the famous Ace Hotel, however in Palm Springs. Our entire team is very proud to learn of your review in which you compare our hotel to one of the best boutique hotels in the U.S. We hope to see you soon again. Sincerely, Mike P. Manager
for Business Travelersby M. Garza from Chicago
Above and beyond a typical motelPosted Aug 18, 2013 on Hotels.com
Very lovely and the best motel I've stayed at on El Camino. Super clean and comfortable. Rooms look fab! Don't believe the hateful remarks by others this is a cool dig on Hotels.com!
for Everyoneby Jess
I would come back again!Posted Aug 17, 2013
Pros: Location, fast wi-fi, chic vibe. Definitely not a run down place. Highly underrated due to the hateful reviews by others below.
Location: Nice restaurants and very quiet.
My friend recommended I stay here. Very nice and comfortable motel on El Camino with a great location. Equally historic and modern! I think it is being refurbished. Don't know why others had any issues but my stay was thoroughly enjoyable.
Recommendedby A verified traveler
Posted Aug 7, 2013 on Hotels.com
Jan 31, 2013 by Mike
Dear Valued Guest, We are sad to learn that we did not meet your expectations 100%. We pride ourselves in providing clean and comfortable accommodations. Please feel free to contact me regarding your stay to see how we can improve. Regards, Mike P. General Manager
for Business Travelersby Frequent Traveler from Xxx
Service should be improvedPosted Jul 31, 2013 on Hotels.com
I stay in hotels/motels on Camono Real in Menlo Park or Palo Alto at least 15 days per month so I have some context for reviews in the area. While this motel is very well located and has some nice features like a large flat screen TV, the rooms are very small, especially with a king bed...almost no room to move. I arrived very late due to a late flight and had to wake up the owner who wanted to charge an extra "late" fee". I had paid on hotels.com so I refused and he did give me my key. I found a list of potential charges on a paper in the room for leaving lights on or AC on or arriving late among others. Bit strange. But the biggest complaint is that my room was not properly serviced one night so I had no shampoo or soap. I had to dress, go down to reception and retrieve these items. Expensive for the room and service. Would be my last resort on Camino Real.
Jan 19, 2013 by Mike
Guests should have the courtesy to notify us in advance of their late arrival whether it is by phone or email, even after you have landed at the airport. This guest did not do so and arrived well past midnight (between 1-2AM). Guests arriving without notice after the check-in end time has passed amounts to a no-show. Late check-in fees are standard amongst hotels and motels, however I did not request that this customer pay a late check-in fee upon arrival even though we reserve the right to; also do not know why this customer assumed that I was the owner. Sounds like this guest did not take the time to read hotel policies, check-in instructions, the room description (where it states the square footage and size of bed) and view the photos posted. Given our excellent rooms and location, amenities and services offered the pricing is of great value. Daily housekeeping is offered only to guests who leave the ‘maid service’ sign on the door knob. I did not charge this guest any housekeeping fees for servicing the room all 5 days. Sorry I forgot a soap/shampoo 1 out of the 5 nights. Mike General manager
Jan 19, 2013 by Mike
Guests must notify us of their late arrival. This guest did not do so and arrived well past midnight (between 1-2AM); which amounts to a no-show. I did not request that this customer pay a late check-in fee upon arrival even though we reserve the right to do so. I also do not know why this customer assumed that I was the owner. Please take the time to read hotel policies, check-in instructions, the room description (where it states the square footage and size of bed) and view the photos posted. Given our excellent rooms and location, amenities and services offered the pricing is of great value. Daily housekeeping is offered only to guests who leave the ‘maid service’ sign on the door knob; this is a standard practice at all hotels/motels. Signs, notices, etc. posted inside hotel and motel rooms is standard as well. Guests only pay for room rate and taxes to Hotels.com, not hotel surcharges and incidentals, some which are payable upon check-in and some at check-out. This is common and all well-traveled guests acknowledge this as a standard practice.
for Getaway With Friendsby A verified traveler
Perfectly fine place to stay...Posted Jul 15, 2013 on Hotels.com
This is a charming little boutique I booked for a quick overnight stay. Slept very good and the room was clean and fresh looking. I appreciated the modern renovations and friendly staff who knew the area well.
for Business Travelersby Diane from D.C.
It's a motel, but a good one!Posted Jul 14, 2013
Location: Great options to eat within walking distance and close to Stanford and HP. Surroundings are very pleasant, safe, good for a nice jog in the morning.
Simple, peaceful and clean. Very comfortable rooms with the added convenience of a wide variety of amenities. The interiors are almost magazine quality! Well worth the dollar signs.