Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from sonoma county

Great place to stay

Posted Oct 21, 2014
I would recommend this hotel this is the second time and I will go back
5 out of 5
Recommended
for Everyone
by A verified traveler from P.

Outstanding Staff

Posted Oct 20, 2014
The staff is incredible!! She gave all my 3 kids complementary water with granola bars. Also offered us their DELIOUS COOKIES! I was disappointed they didn't have a spa as it says on their site with Expedia however they made up for it by providing excellent customer service!!! Will stay there again, when we're in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Mountain View Hotel

Posted Oct 20, 2014
Pros: I like the location and the nice rooms and staff.
Cons: Nothing.
Location: The location is on Mountain View and it is close to Stanford University that has a wonderful art exhibit.
The rooms are lovely and the breakfast was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
Pros: Very clean room. Liked the comforter a lot because it wasn't heavy and it looked very clean and probably got washed more often than the heavier type
A very friendly staff and very attentive employees. The first impression was great and set a positive mooed for our weekend trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Super friendly staff, solid rooms

Posted Oct 13, 2014
The arrangement for the breakfast area was a little odd, and the workout room was small, but the staff was incredible, the room was clean and comfortable, and I would recommend it.
Comment from Hotel Management
Oct 14, 2014 by Aubrey Prophet GM, Hotel Management
Hello and thank you very much for your review! We truly appreciate your feedback. It is a pleasure to hear your kind comments about our staff; we are working on our space in the breakfast room with a brand new gatehouse that will be built in 2015. We hope you come back when that is completed to see the changes we make! Safe Travels,
3 out of 5
by A verified traveler from salem, oregon

Not ready for prime time

Posted Oct 7, 2014
Pros: Great location, good rate, good staff up front.
Cons: The breakfast area needs improvement. Since it is upstairs, the attendant has to transport food up the elevator, taking more time than necessary.
We had the two bedroom unit and the upstairs loft was very hot and uncomfortable, even though the ground floor rooms were ice cold. We've stayed at other Residence Inns where the two bedrooms were on the same floor and we never had a problem. The breakfast area is also very small for the many guests you accommodate. Very crowded and tables were very dirty. Looks like the attendant was overwhelmed by the number of guests eating.
Comment from Hotel Management
Oct 11, 2014 by Tianna, Hotel Management
Hi Frank, Thank you for taking the time to share your comments in regards to your stay with us. Our focus is to provide the best service to our guests and your feedback is greatly appreciated. Thank you for choosing to stay with us and on behalf of our entire team we hope to see you again on your next visit to Mountain View.
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco, CA

Excellent hotel

Posted Sep 22, 2014
We weren't reallu expecting much from this hotel, but when we checked in the hotel staff were all very welcoming. The rooms were very clean and accessible.
Comment from Hotel Management
Sep 25, 2014 by Aubrey Prophet GM, Hotel Management
Hello Nicole, Thank you so much for your review of our hotel! I am pleased to hear that everything exceeded your expectations. Safe Travels, Aubrey Prophet General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Hotel was great! Great location, just a few minutes from our event, the guy at the front desk couldn't have been nicer!
Comment from Hotel Management
Sep 17, 2014 by Aubrey Prophet GM, Hotel Management
Hello, thank you so much for your review. We love to hear the great comments that our staff deserves! We certainly hope to host you again in the future . Safe Travels!
4 out of 5
Recommended
for Families
by Ted from Portland

Fun time in Mt View

Posted Jul 17, 2014 on Hotels.com
Overall excellent stay. Great breakfast. Internet very spotty though. Surprised considering it's Silicon Valley
5 out of 5
Recommended
by A verified traveler

Spacious, clean, and comfortable

Posted Jun 17, 2014 on Hotels.com
Very satisfied. No complaints.