Ratings based on 1,997 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
79% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jul 28, 2015
Update pictures nothing like them. Room are not nice
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near the airport

Posted Jul 28, 2015
This hotel provides great complementary airport shuttle. Staffs are excellent!
3 out of 5
Recommended
for Everyone
by A verified traveler

Meh

Posted Jul 27, 2015
They don't replace the towels. All housekeeping does it make your bed.
2 out of 5
by A verified traveler from Virginia

Close to the airport

Posted Jul 26, 2015
Pros: The convenience to the hotel and the staff was pleasant
Cons: Most everything
Location: We picked this hotel because it was close to the airport and did not stay in the area
The only positive about this hotel was it's convenience to the airport. Had we not been late arriving we would have looked for another place to stay.The lobby and our room smelled old and musty. The TV was old and we didn't have a remote. The coffee maker was missing parts. There are several different buildings of rooms all separate from each other. This was not convenient to the lobby or restaurant. I booked this hotel based on their website which looked very nice...it was not. It was way overpriced and I will not stay here again. .
1 out of 5
by A verified traveler from san diego

I would not recommend this hotel.

Posted Jul 26, 2015
Pros: its potential
Cons: Clean the place. and get rid of the carpet in the lobby it stinks.
I would not recommend this hotel. It looks as if the hotel is slated for redevelopment per the posting in front of the hotel entrance. Which may have something todo with the overall unsatisfactory experience.The hotel is not a 3 star hotel. I have stayed at chain 1 star hotels that have been just as nice as far as room comfort. The hotel may have been a 3 star at one time but is outdated and in need of some TLC. What upset me the most was the lack of cleanliness. The grounds had trash lying around. The walls in the common area had not been cleaned and the carpets were dirty. The room had trash under the bed from someone's fast food dinner. The air conditioner was loud and it blocked out the noise from the highway, so when it was turning of and on all night it made it difficult to sleep.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to SAP center and Levi's Stadium

Posted Jul 25, 2015
Comfortable room and excellent staff. Second time I've stayed and will definitely return.
4 out of 5
Recommended
for Everyone
by A verified traveler

vacation near airport

Posted Jul 22, 2015
Very close to airport but with resort like atmosphere
5 out of 5
Recommended
for Everyone
by A verified traveler from Stockton California

Great location

Posted Jul 22, 2015
Love the outside set up as you walk outside the sliding door , the 2 chairs and a small table looking out towards the pool and gazebo,very beautiful.
1 out of 5
by A verified traveler from San Jose

Old and out of date

Posted Jul 20, 2015
Pros: Nothing it was old and out of date.
Cons: Have more parking.
Came into the lobby and no one greeted me. I when to check it and they guy said "what do you want" That is not a way to greet a guess.
2 out of 5
by A verified traveler from San Diego

Subpar Airport Hotel

Posted Jul 17, 2015
Pros: Close to airport and freeways
Cons: Staff, rooms, hotel needs overhaul
Location: Airport hotel
Had to stay here because all of the other hotels in San Jose were booked or $300+. Wish I hadn't. My colleague had a room there too but ended up getting into an argument with the manager and canceling her room because of the attitude of the hotel staff and general vibe. It's really musty and run down. Managers were relatively friendly but other staff was terrible. Hotel bar staff grunted every time I ordered a drink. Sat at the bar in front of a dusty fan. Room was VERY loud. Could hear everything. Room was also VERY dated but was luckily relatively clean otherwise I would have walked out too.