Ratings based on 53 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby K from Louisville, KY
Not a conventional hotel, rather for long staysPosted Oct 1, 2013
Cons: This is advertised as an airport hotel. However, shuttle service cannot be depended upon since people book it ahead of time to drive them to work, etc
As I entered the hotel, I was greeted by a receptionist who told me they did not have room for me and that I had been moved to another hotel. She then quickly disappeared. Another receptionist gave me a room but the paperwork had the wrong address. I knew this was going to be a bad start. This is advertised as an airport hotel with a shuttle going to the airport every 30 minutes. However, they drive people to work, restaurants, etc, and it is first come first served for the shuttle. The shuttle service is not available for early morning flights so you have to call a taxi. The manager on duty is confused about a lot of things and could not help me figure out what time I needed to leave for the airport. My room was on the second floor with stairs and I was travelling alone with heavy bags. My suite was very nice with a queen sized bed, a flat screen TV in my bedroom and in the living room. There is a full sized kitchen. The bedroom and bathroom are small. There was a hair on my pillow. Otherwise everything seemed clean.
for Everyoneby Becky from Minnesota
Great Hotel with nice amenities.Posted Sep 15, 2013
Pros: The room, pool area, breakfast, free laundry, nice staff.
Cons: When we arrived the pool was kind of dirty on the sides but within days they drained it and cleaned it up so it was super fresh again.
Location: Not a whole lot to do close by. A health club right next door and a Casino within walking distance.
We stayed at this hotel for 12 nights while we were vacationing in San Jose. We loved everything about it. The room was spacious and comfortable, the pool and surroundings were great, the breakfast was wonderful, all of the staff were very friendly. Especially the front desk folks were super kind and always willing to help you with anything you might need! I needed a new shower curtain because mine was kind of torn and within an hour I had a new one. I also felt safe if I was by myself when my daughter was gone. Also a huge plus was being able to do laundry for "free", nice perk. I hope to stay here again some day when I return to San Jose!!!
for Personal Eventby S Winslow from Calif.
Best yetPosted Aug 30, 2013 on Hotels.com
I have been going through Hotels.com for a couple of years now even before I became a registered member and have had some good stays but this was by far the best value for a quality hotel. Rooms were awesome and my family was very happy. I will be looking for this hotel again for sure!
for Getaway With Friendsby Steinhilber from San Jose
Expected more for my money and better servicePosted Aug 18, 2013 on Hotels.com
Even the information 2 days in advance that we definetely show up did not help that when we were physically checked-in that we did not get a king bed as booked. the receptionist try to sell us a queen bed instead as not being a downgrade. I had booked for 4 adults thats why i chose a king bed on purpose. please do not expect any comfort at all when sleeping on a sleeper sofa. by the way when booking a suite with a sleeper sofa a expected that the sheets are already prepared (like in other hotels i always stay). the breakfast area is small, either you go very early to get a sitting spot or you walk with all your stuff back into your suite... i was really disappointed that i unfortunately did not get what i booked for my money!
for Familiesby Heather L from Eureka
AmazingPosted Jul 30, 2013 on Hotels.com
The hotel staff was very friendly and helped with driving directions to the hotel. Upon arrival we were amazed at how clean and nice the hotel was. The staff was wonderful, and when we got to see our room we were blown away at how nice it was!!!! A full kitchen, living room and walk in closet! @ T.V.'s and a DVD player right in the room. The pool and spa were very nice and clean. Got directions to a restaurant for dinner from the front desk. The breakfast buffet was wonderful. Can't wait to visit here again.
Recommendedby A verified traveler from san jose
san josePosted Jul 26, 2013 on Hotels.com
we had a very nice except there were no rooms down stairs and I am partially disabled but we managed.
Recommendedby A verified traveler from Nashville
Accomodated our large familyPosted Jul 25, 2013 on Hotels.com
Staybridge was a good option for us. Breakfast was decent and it was a very convenient location near 880 and 101. Unfortunately there were several days that cleaning crew skipped our room even though we specifically asked for service to get clean towels and get the garbage emptied. A request for toilet paper took literally 10 hours to full fill, by then we had pilfered the needed items off the cleaning cart frequently and ironically parked outside our room.
for Everyoneby Diane from San Diego CA
Nice place and competent staffPosted Jul 22, 2013
Pros: Very clean and up-to-date. Nicely arranged suites with a bathroom to each bedroom.
This was a great place to stay for our party of nine. One of our suites had only hot water available in the kitchen sink. We hadn't bothered complaining, but the front desk called us to see if everything was okay. We mentioned the water problem and within 5 minutes they had a maintenance man in our kitchen. He was very nice, and the problem was resolved immediately.
for Familiesby Katrina from San Francisco
Posted Jul 10, 2013 on Hotels.com
The pool was not as clean as I thought it should be and the rooms were a bit crowded. But overall my stay was wonderful. They employees were very sincere.
Recommendedby Gerard C.
Posted Jul 6, 2013 on Hotels.com