Lobby

Reviews of Super 8 by Wyndham Mountain View

2 out of 5
Super 8 by Wyndham Mountain View
1665 W El Camino Real, Mountain View, CA

Reviews

7.2

Good

Rating 10 - Excellent. 111 out of 510 reviews" "
Rating 8 - Good. 196 out of 510 reviews" "
Rating 6 - Okay. 98 out of 510 reviews" "
Rating 4 - Poor. 66 out of 510 reviews" "
Rating 2 - Terrible. 39 out of 510 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Super 8 Mountain View Management on Mar 16, 2024
Dear Yvonne,Thank you for a Perfect Score Rating on your stay at Super 8 by Wyndham Mountain View.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Regards,Super 8 Mountain View Management

8/10 Good

Aanal

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Room lights were dim and not working. Otherwise room was fine
Stayed 1 night in Jan 2024
Response from Super 8 Mountain View Management on Feb 5, 2024
Dear Aanal,We apologize for the inconvenience caused by the dim and malfunctioning lights in your room. Our team is committed to ensuring a comfortable stay, and we appreciate your feedback. Rest assured, we have addressed the lighting issue and taken steps to enhance our overall room experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay in the future.Regards,Super 8 Mountain View Management

4/10 Poor

Stan

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When the one good thing we could mention was,,, we didn't see any blood in the walkway and stairs going to the room,,, it's not the place we would ever wasn't to visit again
Stayed 1 night in Jan 2024
Response from Super 8 Mountain View Management on Jan 15, 2024
Dear Stan,We sincerely apologize for the shortcomings you experienced during your stay. We appreciate your observation about cleanliness. Our commitment is to provide a comfortable and hygienic environment. Rest assured, we are actively addressing areas for improvement to ensure a more enjoyable experience for all our guests. We value your feedback and hope you reconsider giving us another chance to exceed your expectations in the future.Regards,Super 8 Mountain View Management

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic, no character. First room the sheets were dirty. We did get changed to another room which reeked of smoke. Third room was ok to sleep, bathroom needed a new coat of paint and a facelift. Emergency stay in the area and was the only accommodation we could find at last minute. Would not stay here again.
Response from Super 8 Mountain View Management on Jan 11, 2024
Dear Mark,We sincerely apologize for the inconvenience you experienced during your stay.  We deeply regret the lapses in cleanliness and the odor issue you encountered.  Please know that your feedback is valuable, and we are committed to addressing these issues promptly.  We understand the importance of a comfortable stay and are actively working on improvements.  Your concerns will be shared with our housekeeping and maintenance teams to ensure a more pleasant experience for future guests.  We appreciate your understanding and hope you consider giving us another chance in the future.  Thank you for bringing this to our attention.Sincerely,Super 8 Mountain View Management

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Super 8 Mountain View Management on Dec 19, 2023
Dear Jennifer,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Regards,Super 8 Mountain View Management

8/10 Good

Jess

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Super 8 Mountain View Management on Dec 19, 2023
Dear Jess,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Regards,Super 8 Mountain View Management

4/10 Poor

karime

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The room smelled bad and was dirty, I will definitely not return to this place.
Stayed 1 night in Dec 2023
Response from Super 8 Mountain View Management on Dec 12, 2023
Dear Karime,We sincerely apologize for the unpleasant experience during your stay. Cleanliness is a top priority, and we regret any oversight. We have immediately addressed the issue with our housekeeping team to ensure a thorough inspection and improvement in our services. Your feedback is invaluable, and we are committed to providing a clean and comfortable environment for all guests. Please consider giving us another chance, as we strive to deliver the exceptional experience you deserve. Thank you for bringing this to our attention, and we hope to welcome you back for a much-improved stay.Sincerely,Super 8 Mountain View Management

10/10 Excellent

Shirley, Warrenton

Stayed 1 night in Dec 2023
Response from Super 8 Mountain View Management on Jan 3, 2024
Dear Shirley,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Super 8 by Wyndham Mountain View. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Super 8 by Wyndham Mountain View hotel soon!Regards,Super 8 Mountain View Management

6/10 Okay

Verified traveler

Traveled with family
Mountain View stay.
This hotel was okay and the price was very reasonable. The front lobby was under construction and iit was closed so you could only use the night window to check in or talk to anyone. It is a no-frills hotel. My room was clean, it was fairly quiet at night. The staff was helpful. A lot of places to eat around the area.
Stayed 1 night in Dec 2023
Response from Super 8 Mountain View Management on Dec 11, 2023
Dear Guest,Thank you for choosing our hotel and sharing your feedback. We apologize for any inconvenience caused by the lobby construction; it's part of our commitment to enhancing your future stays. We're delighted to hear you found our rooms clean, the atmosphere quiet, and our staff helpful. We appreciate your understanding and hope you'll consider staying with us again as we strive to provide an even better experience.Regards,Super 8 Mountain View Management

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Super 8 Mountain View Management on Nov 21, 2023
Dear Christine,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Super 8 by Wyndham Mountain View. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Super 8 by Wyndham Mountain View hotel soon!Regards,Super 8 Mountain View Management

8/10 Good

Patricia

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Super 8 Mountain View Management on Oct 25, 2023
Dear Patricia,Thank you for staying with us when you visited Super 8 by Wyndham Mountain View. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Super 8 by Wyndham Mountain View!Regards,Super 8 Mountain View Management

10/10 Excellent

Wade

Stayed 1 night in Oct 2023
Response from Super 8 Mountain View Management on Nov 9, 2023
Dear Wade,Thank you for a Perfect Score Rating on your stay at Super 8 by Wyndham Mountain View.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Super 8 by Wyndham Mountain View.Regards,Super 8 Mountain View Management

8/10 Good

Madhur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Oct 2023
Response from Super 8 Mountain View Management on Oct 17, 2023
Dear Madhur,Thank you for staying with us when you visited Super 8 by Wyndham Mountain View. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Super 8 by Wyndham Mountain View!Regards,Super 8 Mountain View Management

4/10 Poor

Chinna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was closed for renovations so you had to ring a bell at the overnight window to get assistance. I rang it a few times and nobody came to the window. There was someone else there who managed to find the front desk person to check me in. The light over the sink didn’t work. The front desk person said there was nobody on site to fix it but if he did manage to contact someone, they’re would be over later that night. I declined since I didn’t want to open the door to someone I didn’t know late at night. Checkout was similar to my check in experience. There were men in the parking lot talking with loud voices for hours. I’m not sure what they were doing there hanging out near the cars but it made me feel uneasy. I’m surprised by the high reviews on Expedia. This property really should be closed for some deep cleaning and repairs. The carpet was stained, paint was peeling, and there was a general smell of dust that had me sneezing repeatedly in the room.
Stayed 1 night in Oct 2023
Response from Super 8 Mountain View Management on Oct 10, 2023
Dear Chinna,We sincerely apologize for the inconveniences you experienced during your stay. We understand that the lobby closure and delayed service at the overnight window were frustrating. We regret the inconvenience caused by the non-functional light and the inability to promptly address it. The safety and security of our guests are paramount, and we respect your decision regarding the maintenance visit. We apologize for the disturbance caused by external factors and will work to address this concern. Your feedback is invaluable, and we're committed to improving our facilities. We appreciate your patience and hope you give us another opportunity to provide you with a better experience.Sincerely,Super 8 Mountain View Management

2/10 Terrible

Pam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Super 8 Mountain View Management on Oct 4, 2023
Dear Pam,I am deeply disappointed to learn about your recent stay at Property. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Super 8 Mountain View Management

8/10 Good

Mario

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
My stay inyour hotel was very good. Your staff and cleaning ladies were doing the extra mile to make my 1 week stay great. Many Restos to choose from near by. Wifi was strong,
Stayed 8 nights in Sep 2023
Response from Super 8 Mountain View Management on Oct 4, 2023
Dear Mario,We're delighted to hear that you felt at home during your stay at our hotel. Our dedicated staff and housekeeping team always strive to go the extra mile to ensure your comfort and satisfaction. It's great to know that you enjoyed the nearby dining options and found our Wi-Fi reliable. We look forward to welcoming you back for another fantastic week-long stay in the future. Thank you for choosing us as your home away from home.Regards,Super 8 Mountain View Management

6/10 Okay

Mona

Stayed 2 nights in Sep 2023
Response from Super 8 Mountain View Management on Oct 16, 2023
Dear Mona,Thank you for leaving us a rating of your stay with us at Super 8 by Wyndham Mountain View. We work tirelessly to ensure our guests experience the best hospitality in Super 8 by Wyndham Mountain View. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit to Super 8 by Wyndham Mountain View.Regards,Super 8 Mountain View Management

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Super 8 Mountain View Management on Sep 26, 2023
Dear Randy,Thank you for a Perfect Score Rating on your stay at Super 8 by Wyndham Mountain View.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Mountain View.Regards,Super 8 Mountain View Management

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Efficiently run, conveniently located motel
Stayed 7 nights in Sep 2023
Response from Super 8 Mountain View Management on Sep 26, 2023
Dear Esther,Thank you for your kind review. We're delighted to hear that you found our motel efficiently run and conveniently located. Our team works tirelessly to ensure a seamless and comfortable experience for all our guests. We take pride in our strategic location, which allows easy access to local attractions and amenities. We hope you had an enjoyable stay, and we look forward to welcoming you back in the future. Your satisfaction is our top priority, and we appreciate your feedback.Regards,Super 8 Mountain View Management

6/10 Okay

Steven

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Super 8 Mountain View Management on Sep 21, 2023
Dear Steven,Thank you for taking the time to review your stay at Super 8 by Wyndham Mountain View.  We hope you enjoyed your stay and that the staff at Mountain View Hotel was able to serve you with comfort and impressive hospitality.  We apologize for any inconvenience you faced and would love to hear any feedback you wish to share. We hope you choose us again for your next trip to Mountain View.Regards,Super 8 Mountain View Management

2/10 Terrible

Adan

Stayed 2 nights in Sep 2023
Response from Super 8 Mountain View Management on Oct 9, 2023
Dear Adan,I am deeply disappointed to learn about your recent stay at Super 8 by Wyndham Mountain View. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Super 8 Mountain View Management

8/10 Good

Lori

Business traveler
Liked: Amenities
The property was very reasonably priced. The rooms are clean and I liked that there was a refrigerator and microwave and a coffee pot maker. The gardens needed a little TLC. But I’m a little critical because I’m a gardener.
Stayed 2 nights in Sep 2023
Response from Super 8 Mountain View Management on Sep 18, 2023
Dear Lori,We appreciate your feedback and are delighted that you found our reasonably priced rooms clean and well-equipped with a refrigerator, microwave, and coffee maker. We understand your perspective as a gardener and'll certainly consider your comments about the gardens. Your input helps us continuously improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and offer an even more enjoyable stay. Thank you for choosing our hotel.Regards,Super 8 Mountain View Management

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Nope
Comically bad. Their lobby was being "renovated," so all business had to be conducted through a security slot like at a gas station. That meant no breakfast, something that should be noted (but isn't) on the website. Plenty of stains in the carpet and a nice, big chunk of rotting wood in the framing of the shower. The shower was recently renovated, but the door was fitted so badly, that the water hit right on an inch-wide gap. Predictably, there was a half-inch of water on the bathroom floor after my shower. I used up every towel but one sopping that up. Good thing I had that last one to dry off with. I can say that the wi-fi worked and the door locks kind of worked - took 4-5 tries each time. The chef's kiss, I saw upon leaving, was the reserved veteran's parking spot - right next to the dumpster. Thank you for your service indeed.
Stayed 1 night in Sep 2023
Response from Super 8 Mountain View Management on Sep 15, 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay with us. We understand your frustration with the ongoing lobby renovation, which led to a different check-in process and the absence of breakfast. We take your feedback seriously and will strive to improve our communication regarding such disruptions on our website. We're also addressing the issues you mentioned, such as carpet stains, shower door alignment, and door locks, to ensure a more comfortable stay for our guests. Your feedback helps us enhance our services. We value your patience and hope to provide a more satisfying experience in the future. Thank you for choosing us.Sincerely,Super 8 Mountain View Management

6/10 Okay

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and not bad, but to advertise a "breakfast included" and to hand you a paper bag with your choice of one small prepackaged sweet roll, a small drink, and a not too great small apple, hardly constitutes a breakfast. Most continental breakfasts are better than this, and this did not advertise as a continental breakfast, so we were certainly expecting more . The excuse of COVID needs to end sometime as much has been lost that will never return. There is no pool or hot tub either. The security of the lot seemed to be good as it is well enclosed from the outside except for the drive in narrow entrance.
Stayed 1 night in Aug 2023
Response from Super 8 Mountain View Management on Aug 17, 2023
Dear Mark,We appreciate your feedback and apologize for any disappointment you experienced. Our commitment to cleanliness is evident in the well-maintained room you found. Regarding breakfast, we understand your concerns and are actively working to enhance our offerings within the constraints of current circumstances. The safety of our guests remains paramount, which is why certain amenities like the pool and hot tub are temporarily unavailable. Your security is important to us, and we're glad you recognized the enclosed lot. We're continuously evaluating and adjusting our services; your input helps us improve. We value your understanding during these challenging times.Sincerely,Super 8 Mountain View Management

6/10 Okay

Yansen

Traveled with family
Disliked: Property conditions & facilities
Somewhat nice choice around a decent area
Stayed 2 nights in Aug 2023
Response from Super 8 Mountain View Management on Aug 11, 2023
Dear Yansen,We appreciate your feedback and thank you for choosing our hotel. We're glad to hear that you found our location favorable. We constantly strive to offer a comfortable and enjoyable experience for our guests. If there are specific aspects you enjoyed or suggestions for improvement, we'd love to hear more. Your insights contribute to enhancing our services. Looking forward to welcoming you again for an even more remarkable stay.Regards,Super 8 Mountain View Management

4/10 Poor

Darcy

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for...if you're hoping for 'breakfast', make other plans. I have no idea what they wash their linens in, but the smell kept me up most of the night. Ugh. Never again.
Stayed 1 night in Aug 2023
Response from Super 8 Mountain View Management on Aug 16, 2023
Dear Darcy,We deeply value your feedback and apologize for any inconveniences you experienced during your stay. Our team is committed to continuous improvement, and we regret that your experience fell short of expectations. We will address the issues with linens immediately to ensure a more comfortable environment for our guests. Regarding breakfast, we apologize for any misunderstanding, and we will work on enhancing our offerings. We hope you'll reconsider and give us another chance in the future to provide you with a more enjoyable and satisfying stay. Your input helps us strive for excellence. Thank you.Sincerely,Super 8 Mountain View Management

10/10 Excellent

neha, colorado springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in - near by lot of food options .
Stayed 2 nights in Aug 2023
Response from Super 8 Mountain View Management on Aug 8, 2023
Dear Neha,We're thrilled you had a seamless check-in experience! Our team takes pride in providing efficient service. It's fantastic to hear that our location's array of dining choices added to your stay's convenience. We continually strive to offer our guests a comfortable and hassle-free environment. Thank you for acknowledging our efforts, and we hope to welcome you back for another excellent visit in the future.Regards,Super 8 Mountain View Management

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Super 8 Mountain View Management on Aug 7, 2023
Dear Kevin,Wow, thanks a lot for the PERFECT SCORE REVIEW!  We are thrilled to learn that you had a great experience staying with us at Super 8 by Wyndham Mountain View. We would love to host you again on your next visit to Mountain View.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Super 8 Mountain View Management

10/10 Excellent

Maletina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2023
Response from Super 8 Mountain View Management on Aug 4, 2023
Dear Maletina,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Super 8 by Wyndham Mountain View.  We work tirelessly to ensure our guests experience the best hospitality in Mountain View.  Again, we are so glad you enjoyed your stay and we would love to host you again.Regards,Super 8 Mountain View Management

8/10 Good

jose esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2023
Response from Super 8 Mountain View Management on Jul 25, 2023
Dear Jose Esteban,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Mountain View.Regards,Super 8 Mountain View Management

8/10 Good

Tom

Liked: Room comfort
Stayed 1 night in Jul 2023
Response from Super 8 Mountain View Management on Jul 21, 2023
Dear Tom,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Mountain View.Regards,Super 8 Mountain View Management

6/10 Okay

James

Stayed 1 night in Jul 2023
Response from Super 8 Mountain View Management on Aug 4, 2023
Dear James,Thank you for giving us an appraisal on your stay at our Mountain View hotel.  We have a well-trained and experienced staff that is always present for your assistance; we wish if you had informed them about your concerns, they would have immediately assisted you.  Once again, we apologize for any inconvenience you faced and wish to host you again to put our best foot forward and ensure you have a great stay in the future!Regards,Super 8 Mountain View Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Close to all the freeways, shopping, food etc.
Stayed 2 nights in Jun 2023
Response from Super 8 Mountain View Management on Jun 30, 2023
Dear David,We are always pleased to receive feedback from our guests in relation to their stay with us at Super 8 by Wyndham Mountain View, and we are excited to see your PERFECT score rating.  We are glad to learn that our accommodations met all your needs and you left satisfied with your stay.  Thank you so much for choosing to stay with us while visiting Mountain View! Regards,Super 8 Mountain View Management

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with out stay
Stayed 1 night in Jun 2023
Response from Super 8 Mountain View Management on Jun 30, 2023
Dear Timothy,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Mountain View many more times in the future.Regards,Super 8 Mountain View Management

8/10 Good

jose

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Closed lobby meaning no coffee or breakfast. Staff was still cleaning room when i checked in. I was early. The maid said other rooms were ready. Communication between front desk and maids could of been better. Other than that bed were comfortable. Oh last complaint. Could hear noise from other room and smell neighbors marijuana smoke through thin walls. Noise wasn’t unbearable. The pot smoke no bueno
Stayed 1 night in Jun 2023
Response from Super 8 Mountain View Management on Jun 21, 2023
Dear Jose, Thank you for taking the time to share your experience at our hotel. We sincerely apologize for the inconvenience you encountered during your stay. Our closed lobby was due to necessary safety measures, but we understand that the absence of coffee and breakfast was disappointing. We apologize for any delay in room preparation and will address the communication issues between our front desk and housekeeping staff. Your feedback regarding noise disturbance and odors will be taken seriously to ensure a more comfortable environment for all our guests. We appreciate your compliments on the comfortable beds. We value your feedback and will use it to improve our services. Thank you for choosing our hotel, and we hope to welcome you back for a better experience in the future.Regards,Super 8 Mountain View Management

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Super 8 Mountain View Management on Jun 15, 2023
Dear Patrick,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Mountain View.Regards,Super 8 Mountain View Management

10/10 Excellent

Veronika

Stayed 1 night in May 2023
Response from Super 8 Mountain View Management on Jun 20, 2023
Dear Veronika,Thank you for a Perfect Score Rating on your stay at Super 8 by Wyndham Mountain View.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Mountain View.Regards,Super 8 Mountain View Management

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Super 8 Mountain View Management on May 17, 2023
Dear Debra,Thank you for taking the time to share a PERFECT SCORE RATING of your stay with us at the Super 8 by Wyndham Mountain View.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Mountain View hotel in the near future!Regards,Super 8 Mountain View Management

4/10 Poor

Adam, Calgary

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property is very run down and not well maintained. Everything that could make a noise (lights, fans, etc) was very loud. The curtains don't close right so there's a crack of light. The cold water barely trickled out of the sink. The main lobby is closed and checkin is just at a little window. There's lots of hotels nearby that are only a little more money and are WAY nicer. I won't be staying here again.
Stayed 5 nights in Apr 2023
Response from Super 8 Mountain View Management on May 2, 2023
Dear Adam,We are disappointed to learn that your stay with us was not up to par. We strive to provide our guests with a comfortable and enjoyable stay, and it sounds like we fell short in your case. We apologize for any inconvenience caused by the noisy lights and fans, curtains that didn't close properly, and low water pressure. We understand your frustration with the lobby closure and the check-in process. We appreciate your feedback and will use it to improve our services and facilities.We assure you that we will improve our service the next time you stay with us.Regards,Super 8 Mountain View Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front lobby were very friendly and extremely helpful. We felt very safe as the outside environment was clean. Starbucks, Chipotle, and Domino's were within walking distance. Inside the room, was really clean and nice. There were microwave and refrig. We didn't eat breakfast as the food just grab and go. We would definitely return here.
Stayed 4 nights in Apr 2023
Response from Super 8 Mountain View Management on Apr 21, 2023
Dear Guest,Amazing! Thank you for giving us a PERFECT score review and for recommending our hotel to other travelers.  Your kind words directed towards our hard-working staff are very much appreciated, and your feedback shall be communicated to them, which shall undoubtedly brighten their day.  We are happy you enjoyed our convenient location.  We value customer loyalty. It shows that we are doing something right. We can't wait to reward you for staying with us again! Regards,Super 8 Mountain View Management

4/10 Poor

Ji

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good reception office looks like a garage storage
Stayed 2 nights in Apr 2023
Response from Super 8 Mountain View Management on Apr 14, 2023
Dear Ji,We would love to know how we could have improved your stay.  Once again, we are terribly sorry for any inconvenience you faced.  Our goal at Super 8 by Wyndham Mountain View is to provide the best lodging experience in Mountain View, and it looks like we failed to meet that mark.  It would be very helpful to us if you could contact us and provide more context and feedback so we can look to improve. Sincerely,Super 8 Mountain View Management

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good motel at a great price
Everything was fine. The staff were friendly and helpful, the room was clean, and the furniture and fixtures worked properly. Exceptional value for the price. Will definitely consider staying there again.
Stayed 2 nights in Mar 2023
Response from Super 8 Mountain View Management on Apr 4, 2023
Dear Mark,Thanks for the positive review regarding your stay at Super 8 by Wyndham Mountain View.  It's delightful to see that you were amazed by our beautiful property. We are also glad you enjoyed our stylish interior and well-designed rooms.  We are glad that you enjoyed your stay and that our staff members were able to provide you with a warm and welcoming atmosphere.  Our staff takes pride in working hard to provide clean rooms, greet guests, and ensure a fantastic stay, and your review speaks for itself--we are honored.  We believe in offering genuine hospitality to all of our visitors at affordable rates.  We would love to host you again and earn a coveted perfect score.  Regards,Super 8 Mountain View Management

6/10 Okay

Kati

Traveled with family
Disliked: Cleanliness, room comfort
I stayed here with my 6 yr old for a visit to lucile packard.The bed was the cleanest part in the room. The refrigerator was so loud I had to unplug it so we could sleep. The heater only worked on full blast so I had to manually turn it on and off all night. The coffee pot did not work and there was no breakfast provided like the add stated. Parking was bare minimal and hard to find.
Stayed 1 night in Mar 2023
Response from Super 8 Mountain View Management on Mar 25, 2023
Dear Kati,I'm sorry to hear that your stay at the accommodation was not up to par. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them. Please accept my sincere apologies for such a less-than-perfect experience.Sincerely,Super 8 Mountain View Management

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Comfortable quarters with professional staff.
Stayed 2 nights in Feb 2023
Response from Super 8 Mountain View Management on Mar 10, 2023
Dear Jennifer,Thank you so much for your review. We really appreciate you being a loyal guest.  Your kind words directed towards our hard-working staff are very much appreciated, and your feedback shall be communicated to them, which shall undoubtedly brighten their day.  Come back and see us soon on your next visit to Mountain View. Until then, take care!Regards,Super 8 Mountain View Management

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There isn't a continental breakfast, it's a pre-packaged bag that consists of a packaged muffin, Apple and juice. So, if you have food allergies, you're out of luck. You deal with the employees through a little window, the office/lobby is locked at all times. The room was not very clean. If you are a woman staying alone, don't.
Stayed 1 night in Feb 2023
Response from Super 8 Mountain View Management on Mar 6, 2023
Dear Patricia,We are sorry to learn that you did not enjoy your stay with us.  Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused.  I do apologize for not meeting your breakfast expectations. We are working hard to improve our breakfast menu options.  We take your feedback seriously and are working to improve our product and services, so thank you again for your guest review.Sincerely,Super 8 Mountain View Management

8/10 Good

Rocio

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great and affordable place to stay for business. Nothing fancy, but great and friendly staff. Room had what basic amenities.
Stayed 1 night in Feb 2023
Response from Super 8 Mountain View Management on Mar 3, 2023
Dear Rocio,Thank you so much for giving us a valuable review for your stay with us in Mountain View.  Thank you for recognizing our affordable rates and the value our hotel provides.  Your kind words directed towards our hard-working staff are very much appreciated, and your feedback shall be communicated to them, which shall undoubtedly brighten their day.  We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score.Regards,Super 8 Mountain View Management

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Excellent location and professiomal staff
Stayed 4 nights in Feb 2023
Response from Super 8 Mountain View Management on Feb 28, 2023
Dear Jennifer,HIGH FIVE! Thank you for your GREAT FEEDBACK and PERFECT SCORE REVIEW of your stay at Super 8 by Wyndham Mountain View.  We are delighted to learn that our convenient location made it easy for you to get to everywhere you wanted to go while visiting Mountain View.  Your kind words directed towards our hard-working staff are very much appreciated, and your feedback shall be communicated to them, which shall undoubtedly brighten their day.  We look forward to hosting you again soon for another enriching stay on your next trip to Mountain View.Regards,Super 8 Mountain View Management

10/10 Excellent

Jennifer

Liked: Cleanliness
Everything is perfect
Stayed 2 nights in Feb 2023
Response from Super 8 Mountain View Management on Feb 27, 2023
Dear Jennifer,Wow, thanks a lot for the PERFECT SCORE REVIEW!  We are thrilled to learn that you had a great experience staying with us at Super 8 by Wyndham Mountain View. We would love to host you again on your next visit to Mountain View.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Super 8 Mountain View Management

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Carpets were stained and old, had to put Sandals on to feel comfortable
Stayed 1 night in Jan 2023
Response from Super 8 Mountain View Management on Feb 1, 2023
Dear Guest,Thank you for taking the time to review your stay at Super 8 by Wyndham Mountain View.  We hope you enjoyed your stay, and the staff at Mountain View hotel was able to serve you with comfort and impressive hospitality.  We apologize for any inconveniences you had to face and would love to hear any feedback you may wish to share.  We hope you choose us again for your next trip to Mountain View.We are looking forward to seeing you again in Mountain View!Regards,Super 8 Mountain View Management

4/10 Poor

John

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for.
Response from Super 8 Mountain View Management on Jan 18, 2023
Dear John,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your stay to ensure a better experience for our guests.Sincerely,Super 8 Mountain View Management